We rented a 12ft moving truck from this location as we were moving across the country and Niery went above and beyond to help us make our move as smooth as possible. She's extremely friendly, professional and knowledgeable. I could not recommend this location enough. Thank you Niery! read more

*COSTCO MEMBERS - BUYER BEWARE* This Budget Car Rental location in Fullerton, CA appears to be independently owned and operated by a person by the name of Niery, and unfortunately my experience was very disappointing. Upon returning the vehicle, we questioned several additional charges that appeared unnecessary and unclear. Instead of receiving a professional explanation, the conversation became argumentative. We later attempted to call to resolve the matter, but the call was disconnected, making it very difficult to address our concerns. We were also told that certain protections were included with the additional insurance coverage we purchased, only to later discover separate charges for roadside assistance. In addition, there were unexpected "sickness fees" and Toll Road charges added to the bill, despite the fact that we never used toll roads during the rental period. I ultimately had to verify this myself through etoll records using the vehicle's license plate information. To make matters worse, the vehicle was not properly cleaned when we picked it up. It had not been washed or vacuumed, which gave a poor first impression from the start. Overall, the customer service, communication, billing transparency, and vehicle condition did not meet expectations. Based on my experience, I would not rent from this Budget location again. read more

We rented a truck from the Budget location in Fullerton for our move, and even though we ran into some unexpected truck problems, the employee who helped us was incredibly kind and patient throughout the whole process. She kept us updated, answered all of our questions, and did everything she could to make a stressful situation easier. Great customer service like that really makes a difference. Thank you for going above and beyond to help us. read more

Budget Rent A Car System - Truck Rental Near Me - Fullerton, California

FRAUD ALERT ‼ Take these negative reviews seriously. If the majority of people have horrible fraudulent experiences trust them. We were placed as added drivers for a rental here and it was given to us dirty which was already a red flag. The guy who gave us the car was named Cruz and didn't speak English well and didn't go through the proper inspection of the car with us to show us existing damage so we can sign off on. Enterprise does this and it's usually only on dents/scratches larger than a quarter. The car was also not vacuumed inside or washed. The reps inside are supposed to go over any added fees before hand so you can opt to waive them or not. So no surprises when you drop the rental off. This review is directly for NIERIDA (NIERY). She claims to be the owner of this franchise. NIERY you are completely unprofessional and a DISGRACE to represent your business this way. You hung up not once but twice on us today when simply asking for help in clarifying the over $100 dollar fees you added without consent. You verbally told us roadside assistance was included. She added roadside assistance fees, something called Sickness Fees?? And 48 dollars in toll road fees when we just dropped off the car on Monday. We never took any toll roads. Don't accuse customers with no proof. Don't mislead your customers by saying "you signed the contract" when you purposely lied about these fees being included. And lastly... Don't hang up on customers because we are the reason you have a job! NIERY is a fraud and a CHILD. COSTO NEEDS TO DROP THIS BUDGET LOCATION AS A VENDOR. Absolute COWARD. read more

Just want to add this timestamped photo here first. I went to pick up my rental from this location just now, and found out that the passenger side rear-view mirror cover is missing to begin with. I was a little concerned and asked the clerk, but he said it's okay. Luckily, it drives fine and no issues when I returned the car. read more

Budget Rent A Car System - Missing mirror cover - Truck Rental Near Me - Fullerton, California

liar , liar, pants on fire!!!! was charged over $100 in unauthorized fees!!! was charged toll fees when we never used any toll roads, was charged "sickness" fees??? what the heck is a sickness fee???? and when i called the store and asked about it, the owner said she did not have to give me a break down of charges and she hung up on me!!!! not to mention, the car was given to us dirty. it was clearly never cleaned from previous renter. this place is a joke!!!! do not rent from them unless you have money to burn.... read more

This is THE WORST car rental place ever. I had reserved a car a month prior to when I needed it. The day we were going to pick it up, as we are waiting for our Lyft to take us there, I got a phone call from a rep there saying my rental was unavailable bc the family who had the car decided to extend their rental!! She said she tried to call the day before but couldn't leave a message. I told her we were at Disneyland, and maybe we were on a ride that was underground, but she should have kept trying. Needless to say, I was PISSED OFF. She actually laughed at me, which made me even more mad. She didn't even try to find me another car. She was basically telling me too bad! I don't remember her name (maybe Roxy, but I'm not sure) but she was very rude and condescending. Terrible customer service. I see other reviews here saying the same. AVOID!! read more

I had a hold on my credit card for 17 days. It's still on hold. I was told it would be lifted in two business days. It was returned in a Saturday so I figured Tuesday it would be free. Not the case. read more

Huge thanks for this family owned site. Sorry was super helpful and accommodate my too close to call arrival. I got stuck behind an accident and arrived exactly at 4pm. She was gracious enough to check me in and bring the vehicle. Her customer service was great, she was kind, and the vehicle got us to Utah and back with no issues. This is my second time renting from them and both times were pleasant. Cheers to y'all! Cheers Niery! read more

Super friendly and helpful at this location. The best part was, that the process was super fast. I've been in car rental lines that seems to take forever! I got a nice little SUV to take on my road trip. It was clean, and ran well. The location is very easy to find, and easy access to the freeway read more

Budget Rent A Car System - Truck Rental Near Me - Fullerton, California

My review of this Budget Rental agency is long overdue. I booked the rental of a moving van online to move my daughter to a new apartment in early April 2025. When I arrived at the rental office I was greeted right away by Niery who was finishing up with another customer. When it was my turn, she took great care of me and made sure that I had everything that I needed to safely move my daughter's belongings. The vehicle that she provided to me was a beautiful, brand new, electric Ford moving van. She thoroughly described the features to me and how to operate the vehicle. The gentleman (didn't get his name) that actually delivered the van to me in the yard also did a thorough walk around and provided additional instruction on how to operate the van and pointed out the features I would need to use during my rental. The size of the van was perfect and we only needed to make one trip to get everything (my daughter has a lot of stuff) moved to the new place. When I returned the van, again I was greeted by Niery and she was able to quickly complete the check in process. I found her to be very professional through out my entire transaction. I chose this agency online because they had the best price and after my experience, I would choose this agency again even if the price was higher than a local competitor. Professionalism, friendliness, kindness and being a women owned business make this an agency that I would recommend to anyone needing to rent a moving van. read more

My wife and I booked an AWD SUV for our trip to Flagstaff, AZ, to visit our sons. We picked up the vehicle on Christmas Eve. The only glitch was that when we arrived at 9 am, the designated time they opened, the place was closed and there were a few people already waiting. About 9:15 the young woman rushes in. She explained that she was not scheduled to be there that day. Since we were not in a rush, this was no big deal. She was very nice. We were given a Kia Sorrento which we absolutely loved. Lots of bells and whistles, and so nice to drive. We were so glad to have an AWD because as we were leaving Flagstaff it was really snowing! We will continue to use this family owned location for our rental car needs. read more

The rep gave my box truck reservation away right in front of me and lied to me multiple times! Truly unacceptable treatment - made an already stressful moving experience even worse for me. I call this location early morning at their opening. I asked the rep if they had a box truck available, and she said yes and I provided her my information for the reservation. She tells me the truck is the last one and will be available until 10:30am and to hurry over. I say no problem and head out and arrive in just a few minutes at 10:00am sharp. I wait in line as there is one group in front of me. They also want a box truck and are told that one is on hold but she'll help them out and give them one. Obviously they didn't have a reservation and the rep just gave away mine and I'm understandably upset. The rep then flat out spins everything that it's my fault since I didn't have a reservation made until last minute even though she told me that as long as I arrive before 10:30am (which I did) it would be available. She did not say first come first serve - this is just incompetence. She ended up further deceiving me by telling me she'll help me out with getting a van. She lies by telling me that it holds just as much as a box truck and that she'll give me a discount so it's cheaper than the box truck. The rep is very good at deception as it looked like she was making an effort to make things right for me, and I went with it as I trusted her. When my move was done I decided to look at their website and discovered the specs of the vehicles and that the van does NOT hold as much as the box truck and as such is already cheaper so no discount applies. Both of that along with the lie about the reservation means I was lied to three times by the rep. I wish I got her name. This is no way to provide customer service as lying repeatedly to customers is not only unprofessional but also disrespectful. read more

Roxy (nice, helpful) was the only one working when I arrived, so check in was slow, which is understandable at a small location like this, just plan extra time if you are renting here. I rented a large SUV, and when I went to lock it with the remote, the lights flashed but horn didn't sound which I figured was how someone had programmed the key fob. Only having the car 2 days, I wasn't going to bother figuring out how to change it though I tried briefly via the dashboard interface, and it still didn't beep. I'm on vacation, so I don't want to read an owners manual. When someone sped through a red light at nearly hit me, I went to lay on the horn -- as anyone would -- and there was NO SOUND. Driving in LA traffic with NO WORKING HORN gave me such anxiety AND it is illegal to drive in the state of CA without a working horn. This location was closed, so I had to drive to John Wayne airport to swap out the car. The whole process from driving to/from the airport and the huge line of customers waiting at the rental car took over 90 minutes. The gentleman who checked in the original vehicle said I would not be responsible for the fuel charges up to that point since the vehicle was not fit to be on the road. That never got updated in their system so I had to fight for a refund with the 800# customer service. GET EVERYTHING IN WRITING AND ASK THEM TO READ BACK THE NOTES IN THEIR SYSTEM! Upon returning the swapped car to the Orangethorpe location, Niery checked me in and showed zero empathy or concern when I told her my anxiety over the potential danger my passengers and I were in with the original SUV. Niery argued they didn't purposely put me in a vehicle without a horn, which I KNOW. The issue is that **THEY** DIDN'T KNOW THE CONDITION OF THEIR VEHICLE BEFORE RENTING IT OUT. That is their responsibility as operators of a car rental agency. Niery was rude, dismissive, and argumentative. She kept saying, "accidents happen, just like flat tires." No, this wasn't an accident. The vehicle was not in proper working condition -- that is not an accident, that is a lack of thorough inspection in YOUR fleet of vehicles. I would never rent from here again, and would caution you to FULLY test your car if you rent here...take videos and get names before you leave the facility, or rent from the airport. The only saving grace was the customer service reps at the 800 number who were all very nice, very understanding, and very helpful. read more

I have to say .. the customer service here was top notch ! I made a rental to take my daughter on a road trip to go up pacific coast highway and made the reservation to rent a economy class car ... nothing fancy . Upon checking in at the counter and chatting with the front desk lady ( Niery ) she informed me that she had a cancellation and thought it would be so awesome if my daughter and i used the cancelled vehicle instead , a 2020 Mustang convertible ! I couldnt believe it ... it was seriously the most thoughtful , positive thing ! Totally unexpected . It absolutely made our trip ... driving the whole way up PCH to san Francisco with the top down was the most memorable experience . Ill never forget Niery and how awesome she , and this budget location were ! Definitely bringing my business back here ! read more

Budget Rent A Car System - 2020 Ford Mustang Convertible Upgraded me to this car ! - Truck Rental Near Me - Fullerton, California

I recently rented a car from this location while my car was in the shop. It was my first time renting a car so I didn't know what to expect. Roxy was so helpful. She didn't try and sell me anything I don't need. She rented me a brand new Kia K5. The car was so nice I want to buy one now. She even sanitized it for me before I got in. She thoroughly inspected the vehicle, made sure it was a full tank and made the whole process so easy. I would definitely rent again from this location! read more

Worst customer service! After reserving a car and money deducted from our bank, the rep called to let us know they won't have a car for us and was not helpful in offering alternatives. She said if you want your money call this 800 number. The rep name "Maggie"? After she was rude, and was asked for her name again to confirm, she hung up! Will never use Budget/Avis again! There are many other car rentals in the area who are much more helpful. read more

My fiancé and I are so grateful to Niery! She was so helpful, did her best save money where possible and answered all our questions. See his review below. Thank you so much Budget! Niery was amazing! We needed a moving truck fast. Uhaul had canceled our reservation last minute and she saved the day for us. Only took 5 min to get everything set up. We rented a 12 foot box truck and helped us calculate our mileage to make the most of our money. There are few people who genuinely enjoy their jobs and she is one of them. I hope to use budget again for future moves and will come back to this location if possible. Thank you again Niery! You are the best. read more

I've been coming to this Budget for all my rental needs because the staff and service has always been the best and I can't see myself going anywhere else. I always feel welcomed when I arrive and when I call for anything I need, they are understanding and so helpful. read more

Booked and received a confirmation to rent a SUV here and upon arrival they say there is only one available but I would need to pay $30 more than what I reserved for online. Never going to this place again read more

Had the pleasure of knowing Neiry and having her as our representative! Everything was incredibly smooth, great customer service, and easy returns! This is a family-run business as well, so I love helping out the smaller businesses. I highly recommend this Budget location - You won't regret it! read more

One of the best places I have ever been to rent a car or a truck the service is awesome and Roxy and niery are the nicest people I've ever met would highly recommend this place if you want top notch service! read more

My experience was great I was in and out and the staff was friendly! I will definitely return when I'm in town!

We had the worse experience with a truck rental ever. The van broke down and we were told you are going to charge us late fees, as well as for the day. We paid for the roadside service and called for service approx. 10:00 am he arrived at 2:00 pm and finished at 4:30om this was Saturday, All of our Attempts to contact Roxy went into their robocall hell of a Customer Service Center, using the 714 number or the 800 number is a complete JOKE. Just getting a live Person a live human was next to impossible. When we did finally get to talk to the person they could not help us as Roxy was the only one who could extend our rental. We asked for them to leave a message for Roxy as we did not want to have late fees for not calling and extending by 4 pm the time Roxy told us to call if we needed to extend or anything, we were told Roxy left at 2 pm and they cannot leave a message for the office. We called on Friday, Saturday, & Sunday. The Manager Roxy of the Fullerton office was rude once we were able to get through the way she made it sound like she only had this one van to rent out? The actual truck we rented was broken down and had to take the van, The 6 other trucks and Vans she had on the lot were broken down and a couple was taken apart but not being worked on. This is really unacceptable. If you rent from them don't say no one told you. read more

My husband and I rented a 16ft moving truck from this location to move to Arizona. Niery was so accommodating and helpful. The truck size was perfect and she made sure it was serviced and ready to go for our big move. You hear so many horror stories about moving trucks, It set my mind at ease knowing she thought ahead and made the whole process hassle free. Highly recommend this location. read more

I have been using this location for car rentals for years. I come back over and over, and recommend it to visiting friends and family for 3 primary reasons: location convenience, car selection and above all SERVICE! Raxi, Niery and their staff are amazing. I'm always greeted with a smile and they have become friends over the years! I highly recommend this location to anyone visiting the Orange County area! read more

This was my first time renting a moving truck and I have to say the customer service here was amazing! They were very helpful and accommodating! I was struggling to find a moving truck at the time and they were able to find one that suited my needs! I highly recommend if you're in need of a moving truck to make this business your first choice! Thank you again! read more

Rented a truck a week in advance. Usually go with UHaul but got a discount from work for Budget rentals and decided to give them a try. Was supposed to pick it up in Santa Ana and waited an hour after the scheduled pick up time to be told my rented truck was at the Fullerton Location. Called Budget Truck Rentals about the confusion of location, was transferred 4 times to confused people with information.. when finally got the correct information had to drive to the Fullerton location to pick it up, was promised discounts off for the MAJOR inconvenience and when we went to pay, no discount was provided. When asked if there was, the woman at the front desk said there was a discount already included but when we looked at the receipt, there was none. Do not use Budget truck rentals. They are unprofessional and lack in cohesion as a company and with their communication. read more

I recently rented from SNA airport for a stand in vehicle while mine was being shipped up for a week which costed me $300+ for a intermediate sized car but I rented from here for my second week and it costed me $100 less for a free upgrade to a Jeep Compass. Which a huge difference. The ladies here were brilliant and very sweet which made my experience 10x better. Car was cleaned and sanitized extremely well! This has become my go to for rentals - convenient location for me and amazing customer service. Fast & efficient! Highly recommend. read more

Incredibly kind and helpful staff. Clean, well functioning trucks. The only issue is that they aren't always well staffed and there can be a wait, but for the price, something has to give. read more

Thank you so much Budget! Niery was amazing! We needed a moving truck fast. Uhaul had canceled our reservation last minute and she saved the day for us. Only took 5 min to get everything set up. We rented a 12 foot box truck and she helped us calculate our mileage to make the most of our money. There are few people who genuinely enjoy their jobs and she is one of them. I hope to use budget again for future moves and will come back to this location if possible. Thank you again Niery! You are the best. read more

We rented a truck for the first time from this location. We dealt with Niery. She and Jesus were so pleasant to deal with. Very friendly and professional as well. We were worried about the minor damage on the truck from accidentally side swiping an entry gate panel, but Niery assured us there's nothing to worry about because of the insurance coverage we got through our rental. Customer service is A+. It was a great experience from start to finish. Thank you Niery and Jesus. read more

Awesome place! Great service. Got a Costco discount which was great. The car was clean and disinfected before I got in and the process was quick and easy. Will definitely come back! read more

Do not rent a truck from here. Worst experience ever. We rented a 12' truck over a month before our move and arrived at the location at 8am and no one was there. The sign said open at 7am. Already off to a bad start. Once we were helped we were told there were no 12' trucks available and that they were going to give us a VAN. Mind you we reserved this over a month ago. We obviously didn't want a van cause we reserved the truck. The lady tried to tell us that they were the same size and any person with a brain knows they are definitely not the same size. Not to mention she was extremely rude the whole interaction claiming that there was nothing she could do. We ended up googling the space of the van and the space of the truck and had to show her that they very clearly were not the same size. The issue here was that we knew with the truck we would only have to make one trip and with the van we would for have to make two because we have large furniture that needed to fit. We ended up with the van because we had no option and needed to be out of our place that weekend. And had to make two trips so more mileage which means more money for them. I forgot to mention they told us that their trucks needed to be serviced and that's why we couldn't get one. Maybe tell the customer that before they show up!!!! Just do not come here. The lady was rude and you won't get what you asked for. And you'll be spending more money than you want to. Go somewhere else. read more