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    United Rentals

    4.6 (5 reviews)
    Closed 6:30 am - 5:00 pm

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    AK Car and Truck Rental - Been waiting for 15 minutes... Still waiting...

    AK Car and Truck Rental

    (41 reviews)

    I'm very fortunate to of come into AK Car and truck rental. They were so helpful and friendly. Roxy…read morewas so amazing and so kind and even helped with an upgrade as the truck I rented wouldn't of worked. We got a larger truck with a gate lift. Diego was very nice and very helpful. Definitely will come back to them for any truck or rental needs. 5 stars

    I reserved a 16 foot truck on December 30th for a 4pm pickup on January 16th. I was supposed to…read morepick up the truck at AK CAR AND TRUCK RENTAL. The truck was going to be for a fundraiser I was running for a local high school baseball team. We were collecting clothes and other items for a local thrift store. At 7 am the next Saturday morning thousands of pounds of items were being gathered at the high school and I was to drive it to the thrift store, where it would be weighed and the team would receive money based on the weight of the items collected. I got off work early so that I could be at the rental location prior to 4 pm. When I arrive AK didn't have a truck for me. I showed them the confirmation email I received for the truck on Tuesday January 12th. The employee pulled up the confirmation number and said I canceled the reservation on January 3rd. I never canceled the reservation and if I did why would I receive a confirmation. So I asked them if any of the other local budget offices would have a truck as I needed one by 7am the next morning. They said no and all the offices close at 4pm anyway. So I left without a truck. Luckily a local U-Haul had a truck available or our fundraiser would have been ruined.

    Budget Rent A Car System

    Budget Rent A Car System

    (35 reviews)

    We rented a 12ft moving truck from this location as we were moving across the country and Niery…read morewent above and beyond to help us make our move as smooth as possible. She's extremely friendly, professional and knowledgeable. I could not recommend this location enough. Thank you Niery!

    *COSTCO MEMBERS - BUYER BEWARE* This Budget Car Rental location in Fullerton, CA appears to be…read moreindependently owned and operated by a person by the name of Niery, and unfortunately my experience was very disappointing. Upon returning the vehicle, we questioned several additional charges that appeared unnecessary and unclear. Instead of receiving a professional explanation, the conversation became argumentative. We later attempted to call to resolve the matter, but the call was disconnected, making it very difficult to address our concerns. We were also told that certain protections were included with the additional insurance coverage we purchased, only to later discover separate charges for roadside assistance. In addition, there were unexpected "sickness fees" and Toll Road charges added to the bill, despite the fact that we never used toll roads during the rental period. I ultimately had to verify this myself through etoll records using the vehicle's license plate information. To make matters worse, the vehicle was not properly cleaned when we picked it up. It had not been washed or vacuumed, which gave a poor first impression from the start. Overall, the customer service, communication, billing transparency, and vehicle condition did not meet expectations. Based on my experience, I would not rent from this Budget location again.

    U-Haul of Placentia

    U-Haul of Placentia

    (116 reviews)

    I had an excellent experience with a Kierian at U-Haul who truly went above and beyond. They were…read moreincredibly helpful in assisting me with selecting the right moving boxes and supplies, making what could have been a stressful process feel smooth and manageable. Not only were they knowledgeable about the different options, but they took the time to understand my specific needs and recommended the best solutions without any pressure. Their friendly attitude and willingness to go the extra mile, really stood out What impressed me most was that he even took the time to help load all of the boxes into my vehicle, which I truly appreciated. Customer service like this is rare, and it made a big difference in my moving experience. I highly recommend this location thanks to their outstanding support! Also, shout out to Andrew as well for the positive energy and good customer service.

    If I could give 0 stars I would. I originally reserved a truck for a separate location a week in…read moreadvance. Two days before my reservation, UHaul changed the location of my cargo van pickup without my consent. The location my rental was changed to was completely out of the way from my move, so I requested my rental be moved to this Placentia location. When I arrived on Saturday (07/25/26), UHaul's systems were down so they checked us out manually. The representative did not mention anything about procedures or requirements from me as the renter. They simply handed me the keys and sent me on my way. Upon returning the vehicle, I received an unauthorized and unexplained charge on my card for fuel. As mentioned, the representative I worked with explained nothing during pickup so I was unaware I had to refuel the vehicle. I also was never given a contract that I could review until AFTER I returned the vehicle. I contacted the general manager, Gary Urrelo, and received no response. I then contacted UHaul's customer service line who told me that Gary Urrelo would be emailing me. He emailed me the next day stating that it is "standard practice" for the representatives to explain the fuel policy and that I would not be receiving a refund. I responded to Gary requesting that he check the stores cameras to verify that I was not told anything during the rental pickup. After I pointed out this fact, Gary Urrelo has refused to take ownership of his employee's gross negligence and refund me the money I am due. I have spent countless hours attempting to get UHaul to right this wrong and they refuse to provide the most basic level of customer service possible. If you need to rent a van or a truck, please don't waste your time with UHaul. Moving is stressful enough as it is. It's not worth it to deal with a company who couldn't care less about customer satisfaction. I wish I had gone with Home Depot, Budget, or Enterprise for my cargo van rental instead of UHaul.

    United Rentals - buildingsupplies - Updated September 2026

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