I had my foundation assessed due to water under my crawl space. They recommended hyper-jetting the drainage system as I changed my leafguard gutters as they were not working. I didn't ask the cost prior to them coming and was surprised when Adam said it would be $1675.00. However, I felt based on the recommendations from the inspector I should have it done. We couldn't figure out where 150gallons of water went into the system. After he left I began digging and found several discharge hoses collapsed or completely blocked. Needless to say I need to replace all my gutter discharge hoses to a PVC piping that will last. Seems like something that should be updated in the code when building a house. S/James read more

I am not sure what others' stories or circumstances were but I am so grateful that I found Budget Rooter; the amount of work was extraordinary and the cost was fair and the service was outstanding. And we called in the AM and had a tech at our house within the HOUR! The best I could do elsewhere was within three to four days! read more

Not honest. I hired Budget Rooter to fix a leaky outdoor facet at my house. I was told if they could fix it the "easy" way it would be $250 and if they felt they had to replace the part, it would be $450. The repair was done on April 30. Much to my surprise, Jason announced he was finished within 5 minutes, which at the agreed $250 flat fee works out to $3,000 per hour. He said that he just tightened the facet and it stopped leaking. He wasn't sure if it would last 10 years or weeks, but told me that he was sure that if it started leaking again after a short time, the company would work with me on a fair price. I paid the $250 with no complaint. On June 6, I discovered that the facet has been leaking again and called to ask what they'd do for me. I proposed that I pay them $250 or $300 more to do a real repair. That would bring the cost to $550, which was $100 more than the original $450 quote. This was to cover the first 5 minute visit. Jason wanted $375 more to fix the facet, bringing the total to $625. I told him I just didn't think this was fair and could probably have another plumber do it for the $375. He said plumbers are expensive and good luck with another plumber. Well, Jason, maybe I'll find a plumber who can actually fix it this time and who stands by his word. read more

Stay clear of Budget Rooter as there is nothing budget about them. I am giving them 1 star ONLY because after two visits they did solve the problem. Horrible customer service. When I wanted to discuss the fee for the second visit, they wouldn't return my emails or phone calls or texts and went ahead and charged my credit card anyhow. I now have to try and get some of my money back. I paid $844.77 to have a simple main line clog unblocked due to wet wipes being flushed. They spent a 1/2 hour on the first visit and a 1/2 hour on the 2nd visit one day later. We have a nice home on Bainbridge Island and have never had a plumbing issue. We are connected to city sewer. A family member, not knowing better flushed a paper towel and some wet wipes which clogged the main toilet. My husband, who is very handy, pulled the toilet and tried to unclog the toilet. He used an auger for 25 ft and couldn't reach the clog. We went online to find a plumber. The first plumber from Budget Rooter came out and only worked with an auger from the toilet (which he didn't have to pull). He was very nice, reset the toilet, and I do believe he thought he cleared the clog after a 1/2 hour of working on it. He charged me $504.67. The next day the toilets in the house backed up again. We asked Budget Rooter to come back out. This time they insisted that they use their camera and went in from the clean out at the side of the house. The technician told my husband there were tree roots causing the problem but never showed this to my husband. He cleared the clog after augering the line from the clean out. The tech told my husband that we should hire them to come out and clear the roots and redo piping etc. We have no trees in the area that the tech was talking about and we have never had a previous problem, so my husband declined. We were charged $340.10 which my husband paid with our credit card. This all happened the first week of July. It is now December and we have not had a clog issue whatsoever since. (So much for the tree root idea.) When Lynne, the wife of the owner of the company contacted me because she couldn't read the credit card # that the tech wrote on the invoice, I told her I had a problem with the charges and that I wanted to discuss the charges before authorizing the payment. She gave me her email so I could tell her my issues but never got back to me. She ran my card anyhow. $844.77 to clear a simple clog is outrageous. 1 hour's worth of work and they never gave us the veteran's discount of 5%. They should have gone through the clean out the first time. Not being willing to defend their charges is also not right. We were ripped off. read more

Karen the office manager and Jason the technician were the nicest, most knowledgeable and straightforward people about the work they were doing on my parents older home in Poulsbo WA. Setting up an appointment was a breeze and the technician Jason was very punctual and had a plethora of knowledge about everything plumbing. I live out of state and I wanted to gift my parents a rooter service for Christmas. Not only did Jason go above and beyond with the cleaning and flushing of the sink/drains of the home but was able to articulate for my parents exactly what their issues were, what he was doing and what he recommends for future work. Leaving my parents and I with peace of mind and clean pipes, I would recommend asking for Jason if you can. Thank you! read more

Spot on service! Lady I first talked to was super kind and they got a technician to my rental house right away. They diagnosed the problem and within a hour all was fixed! I will use them again! read more

Kevin provided exceptional service when we sprang a leak. He was quick, personable, and the emergency visit was economical. He came highly recommebded, and I agree! Thanks Kevin! read more

Had a mostly clogged kitchen drain and called Budget Rooter. The not only could see me the same day there price was better than all others. Kevin came and did the job. He was professional and did a great job!! read more

$1600 for 20 minutes of hydrojetting. The guys were very nice so an extra star. But it was a ripoff.

Wayne flooded my bedroom because he didn't tighten a valve on a toilet. Completely ruined my ceiling and came back took pictures and said he would take care of it. It's been a year now and he won't return my phone calls. Wayne, why won't you square up with me? read more

Overcharged my Mom by $2000 on slab leak. have like 5 plumbing companies now that have told us so and 3 contractors. Way to Wayne!!! Just a call back to explain why would be nice. read more

Kevin and Wayne came out to replace a hot water heater that had burst - it was late in the day, but they worked hard, had great attitudes, and ultimately got the job done perfectly. I will recommend Budget Rooter enthusiastically to my friends! Thank you for the great work! read more

Today, i had an issue with my toilet continuously running and my water bill is ridiculously expensive. Of course i was apprehensive to call a plumber, based on public perception of them; expensive and sneaky. However, i discovered Budget Rooter Plumbing Service in Bremerton, WA, the receptionist was nice and Jake (Plumber) came to my home 45 minutes after calling, diagnosed the problem (free), repaired it and the charge was doable. I will continue to use their services. Thanks guys. read more

Great service. Had to have toilet replaced. Kevin came out and did a great job, he was really fast, and he took the old toilet with him, too. I will call him again when we have another problem. read more

We called expecting to be gouged, because it was a Sunday. This company was amazing! Very professional, on time, and fixed our issue, for a very fair price. Mark showed up 40 minutes after we called. WE HIGHLY RECOMMEND THIS COMPANY! read more

On June 9, 2017, we were charged $183 to repair two toilets and a leaking faucet. The plumber Kevin advised they only needed the water level adjusted and we should replace the kitchen faucet. An hour later, neither toilet would flush. I called back immediately but as it was Friday afternoon I could only leave a message. Monday June 12, 2017 I called to ask why I did not receive a return call and I was given Kevin's cell phone number. I called Kevin and he said he needed to "rebuild" the flushing unist and would order the parts. I called on Monday June 19, 2017 and asked the Dispatcher for a status. He referred me to Kevin. I asked if this were a real business with a license and he said yes. He said he would text Kevin to call me. Today, Wednesday June 21, 2017 I called the after hours number and Kevin answered. I asked him when my parts would be in. He said Friday June 23, 2017. I asked if I were going to be credited for the labour from the $183 and he advised some of it. He then suggested I replace my toilets. These are top of the line, 5 year old Koehler toilets and I said no. I then advised him to cancel my repairs. I am calling the better business bureau and the AG to request a refund. VERY BAD BUSINESS!!!! read more

My husband and I purchased our first home in October of 2014 and excitedly began changing the floors, paint and trim. By the end of November this was mostly done and looked pretty darn good for a bunch of amatures. It was just our luck that a freak cold snap hit at the same time and froze at least some of our pipes (discovered when we ran the main bathroom sink and water came out from under the door jamb lol). Because of the severity of the cold no other plumber would even come out for a week. These guys were literally the last call I made and I can't express how glad I am that it worked out that way. First, they said they would be by within 2 hours. They showed up 45 minutes later. Further assessment of the pipes showed 10 bursts, basically a new home owner catastrophe. The two gentlemen who showed up worked well into the evening (from 2pm to after 8pm) and treated us with courtesy and humor. They discussed several repair options and costs associated, and stuck by their initial quote even though the work took longer than they thought. Overall, the involvement of this company turned a very stressful event into a net positive with the quality new PEX pipes and insulation that would guard against a repeat event. Pretty good by itself, right? Fast forward to April 2015. My husband and I decide to take advantage of PSE's generous rebate program for upgrading your appliances to energy efficient models by purchasing a new qualifying water heater from Lowe's. We initially allowed ourselves to be talked into a store supported installation and were shocked to hear a week later from Lowe's that on top of the hundreds of dollars we spent on the heater it would be $1600 more to install! The invoice apparently cited "custom work" at an added cost of $700. when we asked the install manager what custom work meant she said it was because a hole needed to be drilled outside of our garage to let the condensation pipe drain. When we hung up with Lowe's we immediately called Budget Rooter just to see if they would give us a ballpark over the phone so we knew if Lowe's quote was even sane. Tim answered and told us right off the bat it would be $725 plus tax to install as we described including the "custom work". We called Lowe's back and thanked them for their time but we would be using our own contractor for the work. Tim picked up the heater for us a week later, showed up promptly at 9:30 am and had the install and haul away done by 1:30pm for exactly what he quoted. Once again, very impressed with Budget Rooter ' s service and commitment to customer engagement. I would not hesitate to recommend these guys for any plumbing service and I would definitely trust any quote for work I got from them. They have a great customer loyalty membership you should ask about enrolling in too, we did and it has paid for itself. For the two gentlemen last winter, I'm sorry I don't remember your names. Thank you for bailing us out when no one else would. read more

We had a family emergency water flooding called few companies not like it is that I got over the phone or once they came down didn't care for the service like their service called these guys just came up they send Jeff you can't have us explain everything to us stay with us for hours follow up with this make sure everything's OK recommend them to friends or family read more

I started by calling for an estimate on a project. It went from bad to worse - Calls that were documented, I was lied to, I had wrong information and after months of wasting my time and money - they cold not do the job - per the tech who went to his boss or the owner. Tech was very friendly, This project was not simple, but not that hard - it was just doing the work and getting it done that would have saved the drama. If your looking for four stars, keep looking. I made one call after my last conversation with them. Contractor knew the job, had it under control and problem solved in four days. My Bad, Budget was someone very low on the list when I talked to contractors in our area. The told me " KEEP LOOKING" read more