While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

They flat out did not want to help me because it was too much work administratively. Pasting my…read morereview from DealerRater.com because they don't deserve more of my time, but I DO want to warn others of this total lack of service/care/consideration. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive.

Great experience at this Enterprise location!…read more No issues at the time of picking up the car, really simple process. I wish they had more than one person working so things went a bit more quickly but it wasn't too bad. Very friendly staff though! With the car itself, I wish it was easier to sync up my iPhone for streaming, never could get it to work. However it was mostly clean, found a wrapper in between the seats and one in the trunk...but overall clean & sanitized. Returning the car was even easier. I was there right at opening so things went really quickly and there were no problems with the return. No hidden fees but they do put a hold of a few hundred on your card while you have the rental. Tip: It's actual cheaper to get the gas refill through them. Nice little tidbit when gas is expensive AF.

We had a great experience with this Enterprise location. From the start, our agent Alex, who was…read morenew to Enterprise, was fantastic to work with and very efficient, despite not yet knowing all the processes by memory. The manager Jim also offered his card, in case we had any questions or needed anything while renting our car. The 2021 Jeep Grand Cherokee we rented was so comfortable and in great shape, despite a few sticky spots inside the car when we first got it. Alex said there can sometimes be soap residue from the cleaning. I was impressed with how easy it was to upgrade to this size SUV from the one I originally reserved. We loved the double sun roof too! Quick and easy return here too, even on a busy Monday morning. I would rent from this location again in the future.

Recently my friend got into a accident so we went through insurance for a rental car, they set us…read moreup at enterprise and probably had the worst experience possible. Got set up with hertz and I can very gladly say the service and experience has been amazing! I'm unsure what the other reviews were talking about but asmina was very kind and got everything taken care of for my friend . Even set us up with a nice car! Thank you guys for being so awesome

This was hands-down the worst customer service experience I have had in my entire life. Hertz…read moreshould honestly be shut down for how this location treats people. The manager is absolutely horrible -- rude, disrespectful, impatient, dismissive, and completely unprofessional. There was not a single moment where I felt like a valued customer. Every question was met with attitude, and the level of hostility was unbelievable. The car itself was filthy, clearly not cleaned before I received it. There were stains, dust, and trash left inside. On top of that, the car had multiple issues malfunctioning, making me question how they are even allowed to rent vehicles in this condition. The fact that they would hand a customer a car like that says everything about how little they care. And when I left an item in the vehicle and tried to retrieve it, the staff and manager acted like I was an inconvenience and made the process way harder than it needed to be. No empathy, no effort, no respect. I will never rent from Hertz again and I strongly recommend that no one else does either. Save yourself the headache, the disrespect, and the unsafe cars. This location is a perfect example of why people avoid Hertz altogether.

I recently used Enterprise in Schaumburg for a car rental covered by insurance. My insurance…read morecompany contacted their team directly on details before they reached out to me to confirm a vehicle reservation. They were flexible with pick up and return times and even offered to pick me up from the auto body shop if needed. When I arrived, they had minimal available guest parking spots but most people are without a vehicle when visiting. Derek helped me in getting a standard suv (Jeep Compass). My car was very clean, ran well, and was easy to temporarily connect to carplay. This location is very busy but Derek did his best to get me on my way. When returning the vehicle, it was fast and simple. Derek inspected my vehicle and sent me a confirmation email immediately. He was friendly and accommodating. Overall, I had a good experience with Enterprise Schaumburg and appreciated their variety of vehicles for rent.

My husband and I rented a car from Enterprise, and we had a great experience!…read more My husband made an online reservation a month before the date we needed the car, and he picked his preferences all online and was also given a price we'd be paying when we went to the location. The location called us a couple of days before our reserved time as a reminder, as well! When we went to pick up the car, many cars in the parking lot looked nice. I told my husband that there were two specific beautiful ones I'd love to get. When we went inside, the man was friendly and helpful and led us outside to the car so that he could assure everything was ready with the car. It was the one I really liked: a 2023 Nissan Maxima! He checked the gas and mileage and then showed us the outside of the car. He then explained all the formalities and had my husband sign for the things we agreed on. Then, it was ours for a week! Pricewise, it truly wasn't bad at all! We didn't need any extras like insurance or iPass, so this was just for a sedan with unlimited miles. They charged us the same amount my husband was promised when he made the reservation, and they do charge your card $300 extra at the reservation so that if they need to charge you for anything extra when you return it (for damage or cleaning or whatever), then they already charged you part of it. Basically, it acted as a security deposit, but we got it returned to us when we returned the car the following week. We had no problems with the car on our trip to St. Louis. We had unlimited mileage, the car had modern technology, including GPS, and the ride itself was so smooth. Upon returning the car, the woman was nice and professional and asked if everything went well. She checked the car's appearance and checked the gas and mileage before we left. Overall, we had the best experience, and we got so lucky with the car we received. It was beautiful and now we want the car, haha!

Worst rental experience of my life, do not recommend this location and this was the first time I've…read morerented from Avis but the first car they gave me smelled heavily of cigarettes and I ended up taking it back since the smell bothered me. The vehicle they exchanged it for was great until it wouldn't start the next morning and ended up making me late for my work conference. There was an electrical issue with the key that couldn't be resolved and instead of helping me or brining me another vehicle I had to wait hours for a tow truck to take the car and me to Ohare to exchange the vehicle. The most they would do is credit me for one day and this significantly derailed my trip overall. There are better rental companies for the price Avis charges. Their lack of customer service and failure to maintain their vehicles will make them a never again company for me.

We rented a van from this location. When we received the van it was absolutely filthy, there was no…read morewindshield fluid which we did not find out until we were driving, and the van is in dire need of shocks. Needless to say not only was the ride disgusting inside the van, it was also extremely uncomfortable. We highly do NOT recommend renting a car from this location. If we could rate this business zero stars, we would.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

As a previous reviewer on here I was too rear-ended and I am with State Farm and they sent me to…read moreHertz. The manager was very helpful but this place is horrible. First thing Hertz called me days before letting me know that they knew I was coming and that they will pick me up from the auto shop. My insurance covers me for $25 a day and Hertz gave me a littlest clown car that was $18 a day. When I got to the auto shop I still had to sit for 30mins for Hertz (they forgot about me I guess). Got to Hertz and it's this little hole in a wall spot next to Enterprise! Hertz had like 2 cars and Enterprise had a million in their lot. They tell me "Oh the person before kept this car very clean" well that was a lie. It had marks all over the place and they don't do a walk around like Enterprise does. And also I was told I had to put a "hold" for $50 which this wasn't my fault I should had to hold anything. Like I said the manager there was nice but this place is not organized what so ever and needs a paint job. I hope I never get into another accident but if that happens I will NOT come back here.

I began a job recently that requires me to do a lot of driving. I decided I'd rather not put all…read morethe wear and tear and extra miles on my own vehicle, I'd rent. I did searches of rental car companies, rewards, discounts, etc. I've had great experiences with Enterprise in the past and my husband who traveled weekly for work for years is a huge fan of Hertz. Well, ironically this Hertz is right next to an Enterprise very close to my home. I called both places and was basically quoted similar rates. I then decided I felt the rewards program, along with my husband's feedback, made Hertz stand out so I booked my first car rental with them this month. I set up my rewards profile online and did the rental online. To me, ultimately it would come down to overall cost and customer service. My first experience was good. Took about 10 minutes to get a car on a Tuesday morning, the car was great, and returning the car that night was a breeze. The manager at the counter gave me a few tips on how I could save some money in the future and told me I should find it faster to pick up a car too, the first couple times I rent they like to see the credit card I have on file but once I'm an established customer they won't need to do that. Walked out of there happy that night. I chose to rent again the next week and again set up my reservation online. I needed to be on the road by 6:30 am so I needed to pick up the car the night before. I got on a train leaving Chicago that should have gotten me to Hertz in plenty of time before they closed. Well, a. Train derailed and caused a huge back up. I ended up getting off the train with 20 minutes before they closed. I called and said I knew I was late, I'm on my way and the gentleman says "No problem." I got there 7 minutes before they close and the employee walked right over to me as I was walking in and said "Tracy? Here are your keys and documents it's the black car, you are all set." I was literally out of there in less than a minute. Returning it was even better than the first time. Same manager who had given me tips on discounts the last time was there as sure enough one of the tips worked and this rental was cheaper than my last one. I stopped to thank him for the customer service and was probably in and out of there in three minutes. At this point I don't see why I'd chose to rent with another company. I have a stressful job, particularly on the days I drive around, and this type of customer service helps make the days less stressful.

Very bad service. Even the manager was unhelpful. I booked a truck in advance, but when I arrived…read morefor pickup, they told me there was no truck available. I called multiple times before coming and received no response. When I contacted corporate, they confirmed everything was fine and told me to go pick it up -- but that was not the case. While I was standing in line, another customer complained that the rental car was not even cleaned. The staff said there was no one available to clean or vacuum the vehicles before renting them out. Overall, a very disappointing experience. I do not recommend this place.

Schaumburg Budget on Higgins rented me a car that required maintenance. Light didn't come on until…read moreafter I got home and left later that evening. Ruined my evening plans. Traveled to Ohare airport to trade out car since Schaumburg office was closed and my morning plans required leaving at 4am in rental. Waited nearly 2 hours at Ohare for new car. Received car with a nonfunctional trunk so back in line for another rental. Finally received a vehicle. At drop off (Schaumburg) I was charged a fuel charge even though the tank was FULL. The guy at the desk said he cannot reverse fuel charge because of "outdated system."

Over the past two weeks I was in need of a rental car on two separate…read more occasions due to family emergency. On a Sunday, with less than an hour before closing, I was able to make contact with this location and speak to Kenny and explain my urgent needs. Within arriving at this facility 30 minutes later Kenny had all the paperwork prepared and my ability to hit the road without delay. I returned the vehicle four days later and explained my need to rent again the day after Christmas. Kenny explained to book online to ensure a vehicle would be available due to the holiday turnaround time. I received a phone call from Kenny at 0900 the morning of the rental informing me that he had the vehicle ready for pick up on the lot.

Avoid this location at all costs. I had a horrible experience at this location. I had a…read morereservation for 8:00am and after waiting 30 minutes there was still NO ONE at this location. The door is locked. Meanwhile I had all my luggage outside on the sidewalk. I decided to call the number on their door.. I spoke to a rep called Michelle. She said it can be a few hours for someone to be at the location, she could not confirm whether someone would be at this location or not. Avoid this location at all costs.