I recently used Enterprise in Schaumburg for a car rental covered by insurance. My insurance company contacted their team directly on details before they reached out to me to confirm a vehicle reservation. They were flexible with pick up and return times and even offered to pick me up from the auto body shop if needed. When I arrived, they had minimal available guest parking spots but most people are without a vehicle when visiting. Derek helped me in getting a standard suv (Jeep Compass). My car was very clean, ran well, and was easy to temporarily connect to carplay. This location is very busy but Derek did his best to get me on my way. When returning the vehicle, it was fast and simple. Derek inspected my vehicle and sent me a confirmation email immediately. He was friendly and accommodating. Overall, I had a good experience with Enterprise Schaumburg and appreciated their variety of vehicles for rent. read more

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My husband and I rented a car from Enterprise, and we had a great experience! My husband made an online reservation a month before the date we needed the car, and he picked his preferences all online and was also given a price we'd be paying when we went to the location. The location called us a couple of days before our reserved time as a reminder, as well! When we went to pick up the car, many cars in the parking lot looked nice. I told my husband that there were two specific beautiful ones I'd love to get. When we went inside, the man was friendly and helpful and led us outside to the car so that he could assure everything was ready with the car. It was the one I really liked: a 2023 Nissan Maxima! He checked the gas and mileage and then showed us the outside of the car. He then explained all the formalities and had my husband sign for the things we agreed on. Then, it was ours for a week! Pricewise, it truly wasn't bad at all! We didn't need any extras like insurance or iPass, so this was just for a sedan with unlimited miles. They charged us the same amount my husband was promised when he made the reservation, and they do charge your card $300 extra at the reservation so that if they need to charge you for anything extra when you return it (for damage or cleaning or whatever), then they already charged you part of it. Basically, it acted as a security deposit, but we got it returned to us when we returned the car the following week. We had no problems with the car on our trip to St. Louis. We had unlimited mileage, the car had modern technology, including GPS, and the ride itself was so smooth. Upon returning the car, the woman was nice and professional and asked if everything went well. She checked the car's appearance and checked the gas and mileage before we left. Overall, we had the best experience, and we got so lucky with the car we received. It was beautiful and now we want the car, haha! read more

Customer service is great. I called in the morning after picking up my car about a check light that was on. The guy that answered the phone was very helpful and willing to resolve my issue. I was in and out pretty quickly. Everyone there is very friendly, professional and helpful. Thank yon for your help and great customer service. 10/10 read more

Enterprise Rent-A-Car - Great options - Car Rental Near Me - Schaumburg, Illinois

Extremely disappointed with this location. I reserved a specific vehicle, and they waited until right before pickup to inform me it wasn't available. They pushed a van on me at a lower price, which I accepted only because I was stuck. I immediately had to scramble to find the larger SUV I actually needed from another company and returned their van the same day. Despite that, they still charged me for it. Completely unacceptable. This location does not honor reservations or handle issues professionally. I will not be returning and strongly advise others to avoid this branch. read more

When we rented the car from Enterprise in Schaumburg, IL December 12 - 29 after my car was hit, I wasn't given any way to pay the Illinois tolls and was told to just add the car to my tollway app which I did. They didn't deduct the tolls from my account - perhaps it was because the car I rented had Indiana plates - I really do not know why. When we dropped off the car the rep we spoke with said we would just have to pay for the tolls incurred which is $7.50. NEVER MENTIONING A $25.00 FEE. after receiving an invoice in the mail, I called their corporate office and spoke with a rep and she was waiving the citation fee. I received an email today that they are charging me the $25.00 fee. I will put in a dispute with my credit card company for this because this is not right! I WILL NEVER RENT ANOTHER VEHICLE FROM THIS COMPANY. read more

In the past, renting from Enterprise was usually hit or miss. But this time from securing a vehicle online, picking it up and using it and the drop off at the end it was pretty much a smooth transition. Kudos to the Rental Management Assistant Vanessa C. for guiding us thru the process when we arrived for the initial vehicle pickup. Overall, worth the experience! read more

Customer service was kind and always polite. The car ran well, and it was clean when I got it.

Good service and good selection of vehicles to choose from. I've used them several times.

Great service. Staff is very friendly and accommodating and what's most important- very quick. So far, they never failed me.

Here is an update in case someone reads my review for a similar issue. I did not receive any response from the email provided here on Yelp review. The "Contact Us" on the Enterprise web page responded saying they'll look into it and nothing happened just like their phone customer support. After 2 months of trying, I filed a complaint on Better Business Bureau and I got the refund in just a couple of days. read more

I had to talk to multiple people to get issues resolved. I'm not sure if they don't care, lack communication skills or both.

Rented a car from here through my insurance while mine was in the auto body shop.They picked me up from the body shop timely and retrieved the car once mine was finished. Overall satisfied with the condition of the car and customer service. There was a discrepancy in billing and Alex went out of his way to make things right. Excellent customer service will have me returning next time I'm in need of a rental. read more

My car was in the dealership for repairs and they ran out of loaners so I went to this rental and they were very helpful and had the economy cars that I asked for. They were very understanding of my situation and I ended up returning the rental car earlier than expected. Lauren helped me so much and especially taking me to the dealership to get my car back. I would recommend going to this place. The employees are wonderful and goes above and beyond. Thank you for the service. read more

this place had amazing and fast service. however the issue here is enterprise charging incorrectly for tolls. i rented minivan on 6/1 to 6/4. left illinois on 6/1. i planned to use my own ipass. after returning the minivan on 6/4. got my invoices for the trip. on 6/10 got another email invoice (e115974336 )from enterprise about extra charge for missed toll $4.50 and $25 admin fee for a toll on 6/2 at 7:09 am. i was not in the illinois state at that time and day. i had to waste my time calling customer care upload screenshot and explaining agents about sham charges. ================================== TLDR: New Incorrect toll citations from State of Florida ================================== New email from enterprise with invoice number: E116472610 shows Incorrect toll citations from State of Florida. My round trip was 800 miles. The toll plaza- Leesburg toll plaza, Leesburg, FL 34748 is 1,150 miles one way from enterprise car rental office. Very bad customer service from Enterprise along with scam charges. read more

Enterprise Rent-A-Car - Sham toll citations from enterprise for Leesburg Toll plaza, Leesburg, FL, 34748. - Car Rental Near Me - Schaumburg, Illinois

I only used Enterprise because my car was being repaired due to someone hitting my car. So Progressive is the company that directed me to use Enterprise. I drive an SUV and was put into a beat up Toyota Corolla that was the first issue. The second issue was about 4 days before the rental I had a low tire light come up so I went to Discount Tire to have it filled. They mentioned that the tire was bad. I knew I only had a few more days to return my car but my repair was delayed a few more days. 2 days before I returned my car I get a flat tire. I called Enterprise to let them know and they just said I need to use my roadside assistance. I didn't know I had to use my own I would have added roadside through Enterprise. 2 days after I return my car I get a call from a woman that said I am responsible for damage to a rim on one of the tires. She could not explain which tire after me asking multiple questions so I had to wait for another manager to call me. They claim that the rim is damaged on the inside part that is not visable on their pre/post rental inspections. They found out it was damaged when they brought it in to get a new tire. Seems like some shady stuff going on trying to pin damages on people. Renters beware, I'd say use Hertz or Budget instead read more

I had to rent a car due to my truck being in the body shop for repairs. My first impression was the staff is nice and friendly and service was very quick to get you in and out, which is what I like. I had a reservation set up for a couple days for a car through my insurance company and when I got there I was informed that there were no cars on the lot that would cover my $25 daily allowance, there's a $35 car a day that I have to pay the difference out of pocket? Okay..... Apparently my reservation doesn't matter. I take off with the car and quickly notice the windshield is hard to see through because it's so dirty from the inside. Then I look around more and the entire car is filthy on the inside not to mention it smells like VOMIT!! I called Enterprise after 35 minutes and told them what was going on and they said they would exchange my car and give me an upgrade. They also explained to me every car is cleaned and disinfected twice!?!? Yeah right... I went back the next day and they did upgrade my rental to a sports car convertible. I said loudly to the staff member I hope it's clean and he said yes it is! At first glance I was able to see through the windshield on this one, so I left. however by the time I got home about 3 minutes away I noticed crumbs and gunk around the shifter, there was a food wrapper shoved in the seat in the back and yes, once I put the convertible top back on the inside smelled like a mix of cigar and faint smell of vomit. Just so I didn't think I was being delusional I asked my partner and kid to smell the car at separate times and they both said it smells like the last car except this one smells like cigars too. .. I don't understand how this is clean? You'd think there wasn't a worldwide pandemic going on. In fact, I've NEVER rented a car that looked even remotely disgusting to these two AND we weren't even in a pandemic at the time. I decided after the first disgusting car not to write a Yelp review and post pictures as they apologized and tried to make up for the bad customer service. But I'm sorry... a second time ? I don't care if you give me a Ferrari , your cars should be clean and smell clean!!! I won't be ever using them again in the future. read more

this was our first experience renting a car - took a road trip to Colorado for our son's wedding and used this location to rent the car. The entire experience was wonderful! Tyler and Ryan both helped us out and were fantastic! Answered all our crazy questions were super patient with us ... the car we had was as expected and we had no issues ... the entire process was smooth so would totally go through here again if we were to ever rent a car again! Great staff and very reasonable prices! Thanks for making our experience great! read more

I suggest you do not use this place. They are always extremely busy and can take up to 2 hours to check the rental out. I made a reservation with Hotwire with a Sunday return. Driving from Chicago to Kentucky. I went to pick up the vehicle after waiting and waiting. I get in the rental and smells like dog. I drive half way home and look back and back seat is filthy with dog hair and the seats look like this animal walked all over the back seat with muddy paws. I call. Bring it back. They tried to clean it but that smell is still there. Was not about to drive 5 hours like that. Got a new vehicle("upgraded for free") I leave. No issues with this car other than it smells like its a smokers car. But it's Doable. Lysol spray. When I picked up the car, I got no explanation of how to return it Sunday. I Bring back the car because it's not my first time renting or returning (first time at this place). Parked the car. I dropped the key in the drop box. Monday morning I get my charge for the car and it's for 3 days when I only had it for two. They marked it that I returned it that Monday morning and it didn't seem like they didn't car. That's when they got the keys so that's what you pay for. (Shouldn't be the case). What's the point of a key drop off? I've called 3 times to get it corrected. I've been told we will refund you and will take sometime to show up. It's been 3 weeks and nothing. I made sure the last time I called that I've been told that I will get credited but nothing. "Manager" said she will get it take care of. I won't be renting here again. When I get charged inappropriately due to the employees negligence to communicate how to return a vehicle. And when the company doesn't take action to get it corrected, makes my decision to not return easier. read more

$60/day to rent a car during the week for economy car. Average consumer is supposed to afford that. $140 for 2 days with taxes and fees (more expensive than some places for leasing for a month). $9.99/day weekend promotions advertised but wasn't available upon request. 2 hour advance reservation for them to pick you up. I was only 1 mile away from pickup, and they said it would be a 2 hour wait. I'd of just walked there, but I have an injured ankle and can't walk. I declined and ended up borrowing a friend's car. They may be exploiting some consumers with these rates and policies, but it won't be me. read more

2 stars for speedy service but that comes with a price. Don't be fooled by the clean appearance on inside/outside of vehicle. Even though they hang the signs on rear view mirror to distinguish when they're clean, they're really not. My past 2 rentals through enterprise were a kia soul that had some kind of old cheese in the cup holder and on middle console that I had to address before I left with that car. Not to mention a syringe was found under my drivers seat as well. On my next rental, I received a hyundai accent that they had running for me ready to go with vents blowing so I couldn't sense the nasty mildew stench that was coming from the car until I turned it on the next day after it was sitting. They need to address interior cleaning a lot more than they do. I can tell all they care about is speed and getting people in cars to get as much business as they can. But especially during this pandemic is not a time to be lacking in cleanliness and sanitation. read more

Employe i spoke to was even ruder then the last enterprise I called. If i could go give less then a one star i would. I was bothering his day by making him work. Haha guess what my friend you just costed your place a one star review. Nice going. read more

I recently rented a minivan from them for the weekend. Pick up time was setup for 6 pm and that's when they close their shop too. Talking to the associate at that location I asked if I can pick up the car earlier since I would need a shuttle service and they said yes. After I returned the car and got the final bill they charged me for 2 extra hours since I had picked the car earlier. They had never mentioned to me that since the car was picked up earlier that they would adjust and charge me for the additional two hours. Car was ready so I picked it up. If I had known I would get charged extra hours I would have not picked up early. Also, my car rental was $59.98 pr day and for two extra hours they charged me $40. I WILL AVOID THIS PLACE GO FORWARD. THEY ARE RIPPING OFF THE CUSTOMERS. DISAPPOINTED AS I EXPECTED BETTER FROM THEM. read more

We first called to see if they had a bigger size SUV and told us they did. When we got there within the hour they had rented it out. Then we were given a smaller size SUV that smelled like cigarettes and was missing windshield wipers with heavy damage to the car. Be careful with them as they also will put charges on your credit card without notifying you first. Any complaints about customer service will fall on deaf ears. Avoid Enterprise! read more

I worked for enterprise for years and sent my brother to this branch today, recommending he use enterprise only because they provide the best customer service! He walked in the door and Louissa was the one to help him. She treated him like he was inconvenience from the moment he walked in the door. I am sure she was not happy to be working on a Sunday morning but that does not excuse how rude she was. I would actually love someone from ERAC to call me. I continue to have bad experiences with employees particularly in the Chicagoland groups. I would recommend using another location. read more

I stopped in this morning at 10 am, right when they opened, and was quickly helped. My insurance company set up the reservation and there weren't any issues finding the reservation in the system. I don't think I was at Enterprise more than 10 minutes. They guy who helped me, Jamie, was very nice and explained everything to me. I would definitely recommend this location. read more

I was initially worried after reading the reviews. I needed a rental on a Sunday, they picked me up within 10 minutes of calling for a ride. I was able to walk in and drive away within 15 minutes. Changes were made to my flight and I had to drop the car at another location, I called and the customer service was very friendly. Very happy with how pleasant and efficient they were at this location. read more

HONEST REVIEW REGARDING: - Enterprise Rent-A-Car 809 W Higgins Rd, Schaumburg, IL 60195 My wife and I had our 2007 LEXUS IS 250 repaired due to an accident, I had ample choices available for a car rental and I spoke to several rental companies obviously searching for the best car rental and price!! During my calls I could tell that some let the phone ring forever or when they answered they seemed bothered, by my basic questions?? Suddenly, I remembered seeing a commercial about Enterprise Rent-A-Car, advertising the latest cars best prices, plus they pick you up! So, I called them up, they answered the phone fast, they answered several questions that I had. At this point, I knew Enterprise Rent-A-Car was the way to GO! I dealt with a very professional knowledgeable Branch Manager by the name of Clayton Denmon because of his professional appearance, knowledge and friendly customer service the whole process went smooth and quick! I rented a brand-new Infinity Q and loved it!! When I returned the car 14 days later they even offered to drive me to the body shop and pick up my car!! This is a classy upscale car rental business and if I ever need a rental I will defiantly deal with Clayton Denmon at Enterprise Rent-A-Car!! He did a GREAT job - He deserves a raise!!! Very Happy and Content Customer, Caesar Cardenas read more

I returned my vehicle and did a walk around inspection with an enterprise employee at 11am. There was no damage and I was told they could email me a receipt. One week later I receive a letter stating there is an insurance claim against me for damage to that car. After calling in to the claims department, I find out the report and claim was filed at 10pm. The claim center also had notes stating that I was in a hurry so I did not stay to do an inspection when I returned of the car, and that it was dark out so I may not have noticed the damage. I was not in a hurry, and I have documentation that I dropped odd the car before noon so it was broad daylight. If they fix this issue, I will change my review but as of now I was told they would look into it and the claims center said they would mail me the result of an investigation in 2 to 3 weeks. They didn't even have a way for me to document my dispute of the claim of provide proof! The process is as simple as "do you dispute this claim? Ok we'll let you know if we do it or not in 2 - 3 weeks." I understand human error and basic mistakes, but not correcting them in a timely manner is unacceptable - especially when they want to go to your insurance for the claim as quickly as possible and DON'T PROVIDE PICTURES, DOCUMENTATION, OR ANY PROOF THERE WAS ANY DAMAGE IN THE FIRST PLACE. I'm just supposed to say "ok I guess I believe them, I'll just pay up"? read more

Understaffed location, but good company and works good with insurance claims. Call ahead and your life is easier. Minimal paperwork as everything is done on Ipads or computer tablets pretty much. The sales staff are always nice and accomodating given the rush of people early mornings and evenings. read more

If I could give NO STARs To this branch I would. First they couldn't believe the rate I got and actually tried to find out WHY it was so low. THEN they needed a credit card. THEN they wanted to put 250 on my credit card so I gave them my debut card. THEN they needed a utility bill to confirm my living address. Then they said the drivers license didn't match the utility bill and as such I couldn't use my debit card....not only was the service terrible because they made me go all the way to theback of the line once I printed out my bill...but ALL OF THIS COULD HAVE SAVED ME A L9T OF TIME AND Aggravation HAD IT BEEN EXPLAINED BEFORE!!! Stupid Enterprise!!! And the manager was extremely argumentative...thanks for wasting my day !!! read more

Came through when I needed them. Picked me up as advertised and made arrangements for me to drop off car closer to the dealership that my vehicle was being repaired at. Thanks guys! read more

Have rented several times front this enterprise over last few years and every time they have been so very friendly and accommodating. The other rental companies really need to take a lesson from their model. Customer service is great and vehicles always perfect. read more

They were very friendly and quick! I enjoyed doing business with them and would definitely rent a car from them again! Brianna and Jaime greeted me with a smile and made me feel so welcomed and comfortable! Great people! Great company! read more

Such nice people! Everyone is, not just one or two people... I was in a car accident and rented a car from this location and I switched the car out a few times. They never made me feel like I was a pain in the ass(I knew I was one though;) and I had mentioned to Alex I was looking for a new car and he mentioned that enterprise sells cars... He was just beyond helpful and I truly recommend coming here:) read more

I love Enterprise. I have never had an issue with them and this branch is no exception. Yes, they're a little busy but I'm not the only person on the planet so I'm okay with waiting. I've used them many times in the past for simple rentals. This time I needed it as a replacement due to our car being in an accident. They have been incredibly accommodating with the pricing and the timeline even though we have been uncertain about the return date. Diane (a manager I believe) was particularly wonderful. Much less of a hassle than other rental places with the deposits and insurance. Just be sure to ask the proper questions and be clear with what you're getting. It's not that hard, people! read more

Lindsey and Clayton D. are the absolute best! So professional and excellent customer service. If you are in need of a rental so see one of these two and you won't be disappointed! Probably one of the best Enterprise locations around. read more

Danny, was extremely helpful when I came in to rent a car for a last minute Memorial Day Weekend trip. The first car we got, none of us noticed the passenger tire, had something weird going on with the hub cap. I think we were all paying attention to the body of the vehicle. Luckily, we hadn't left to our trip, called Danny he said, "No, problem bring it in, so we can switch it out." Everyone in that location was so helpful. We are planning more trips and we now know were to go for our rentals. read more

DO NOT TRUST THESE PEOPLE. My car got totaled because of an accident not caused by myself. My insurance provider stated that they'd cover a rental car. I went to Enterprise on Roselle shortly thereafter. The clerk, in his exact words, asked, "Do you want to deny your insurance for this car?" I asked him for what. He said it was for damages and scratches if those were to happen. I'm a safe driver, so I denied it. When I returned the car, in the same condition as when I had first rented it, I got charged $247 for insurance I didn't even use. To make matters worse, the clerk was very rude. He raised his voice and changed his tone. This is not professional behavior. I am very disappointed in this place. read more

This place is a shit hole. Their service is horrible. I waited for hour & half for to get the car.

I have no choice but give them 1 star but they don't deserve any stars. Called to schedule a pick-up around 2pm for pick-up at 5:30pm and they said I need to call them back closer to 5pm to remind them to come pick me up. Of course, I called them a couple of times and they still didn't make it at 5:30pm, an hour later a driver calls me to get confirm pick up address. Guess what... he wasn't given the correct pick up address... This is very disappointing, no customer service what so ever. I don't recommend dealing with them, find a different car rental company or stay away from this location. read more