I recently used Enterprise in Schaumburg for a car rental covered by insurance. My insurance…read morecompany contacted their team directly on details before they reached out to me to confirm a vehicle reservation. They were flexible with pick up and return times and even offered to pick me up from the auto body shop if needed. When I arrived, they had minimal available guest parking spots but most people are without a vehicle when visiting. Derek helped me in getting a standard suv (Jeep Compass). My car was very clean, ran well, and was easy to temporarily connect to carplay. This location is very busy but Derek did his best to get me on my way. When returning the vehicle, it was fast and simple. Derek inspected my vehicle and sent me a confirmation email immediately. He was friendly and accommodating. Overall, I had a good experience with Enterprise Schaumburg and appreciated their variety of vehicles for rent.

My husband and I rented a car from Enterprise, and we had a great experience!…read more My husband made an online reservation a month before the date we needed the car, and he picked his preferences all online and was also given a price we'd be paying when we went to the location. The location called us a couple of days before our reserved time as a reminder, as well! When we went to pick up the car, many cars in the parking lot looked nice. I told my husband that there were two specific beautiful ones I'd love to get. When we went inside, the man was friendly and helpful and led us outside to the car so that he could assure everything was ready with the car. It was the one I really liked: a 2023 Nissan Maxima! He checked the gas and mileage and then showed us the outside of the car. He then explained all the formalities and had my husband sign for the things we agreed on. Then, it was ours for a week! Pricewise, it truly wasn't bad at all! We didn't need any extras like insurance or iPass, so this was just for a sedan with unlimited miles. They charged us the same amount my husband was promised when he made the reservation, and they do charge your card $300 extra at the reservation so that if they need to charge you for anything extra when you return it (for damage or cleaning or whatever), then they already charged you part of it. Basically, it acted as a security deposit, but we got it returned to us when we returned the car the following week. We had no problems with the car on our trip to St. Louis. We had unlimited mileage, the car had modern technology, including GPS, and the ride itself was so smooth. Upon returning the car, the woman was nice and professional and asked if everything went well. She checked the car's appearance and checked the gas and mileage before we left. Overall, we had the best experience, and we got so lucky with the car we received. It was beautiful and now we want the car, haha!

When they have cars available, they will go out of their way to help you give you the best price…read more The cars are always clean and nice. The staff is usually very friendly helpful I knocked off one star only because if you're in a pinch and you need a rental car especially a van they rarely have those but if you have the luxury of planning ahead, I would definitely recommend using them.

I rented a car from Enterprise the other day. Car was in the shop. I talked to Rico Ludington over…read morethe phone , he was very helpful. When i came in to pick up the car he was again very helpful & professional. Wife & i have rented there before. Never any problems. Thank you Rico. Keep up the awesome work

Recently my friend got into a accident so we went through insurance for a rental car, they set us…read moreup at enterprise and probably had the worst experience possible. Got set up with hertz and I can very gladly say the service and experience has been amazing! I'm unsure what the other reviews were talking about but asmina was very kind and got everything taken care of for my friend . Even set us up with a nice car! Thank you guys for being so awesome

This was hands-down the worst customer service experience I have had in my entire life. Hertz…read moreshould honestly be shut down for how this location treats people. The manager is absolutely horrible -- rude, disrespectful, impatient, dismissive, and completely unprofessional. There was not a single moment where I felt like a valued customer. Every question was met with attitude, and the level of hostility was unbelievable. The car itself was filthy, clearly not cleaned before I received it. There were stains, dust, and trash left inside. On top of that, the car had multiple issues malfunctioning, making me question how they are even allowed to rent vehicles in this condition. The fact that they would hand a customer a car like that says everything about how little they care. And when I left an item in the vehicle and tried to retrieve it, the staff and manager acted like I was an inconvenience and made the process way harder than it needed to be. No empathy, no effort, no respect. I will never rent from Hertz again and I strongly recommend that no one else does either. Save yourself the headache, the disrespect, and the unsafe cars. This location is a perfect example of why people avoid Hertz altogether.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Over the past two weeks I was in need of a rental car on two separate…read more occasions due to family emergency. On a Sunday, with less than an hour before closing, I was able to make contact with this location and speak to Kenny and explain my urgent needs. Within arriving at this facility 30 minutes later Kenny had all the paperwork prepared and my ability to hit the road without delay. I returned the vehicle four days later and explained my need to rent again the day after Christmas. Kenny explained to book online to ensure a vehicle would be available due to the holiday turnaround time. I received a phone call from Kenny at 0900 the morning of the rental informing me that he had the vehicle ready for pick up on the lot.

Avoid this location at all costs. I had a horrible experience at this location. I had a…read morereservation for 8:00am and after waiting 30 minutes there was still NO ONE at this location. The door is locked. Meanwhile I had all my luggage outside on the sidewalk. I decided to call the number on their door.. I spoke to a rep called Michelle. She said it can be a few hours for someone to be at the location, she could not confirm whether someone would be at this location or not. Avoid this location at all costs.

Great experience at this Enterprise location!…read more No issues at the time of picking up the car, really simple process. I wish they had more than one person working so things went a bit more quickly but it wasn't too bad. Very friendly staff though! With the car itself, I wish it was easier to sync up my iPhone for streaming, never could get it to work. However it was mostly clean, found a wrapper in between the seats and one in the trunk...but overall clean & sanitized. Returning the car was even easier. I was there right at opening so things went really quickly and there were no problems with the return. No hidden fees but they do put a hold of a few hundred on your card while you have the rental. Tip: It's actual cheaper to get the gas refill through them. Nice little tidbit when gas is expensive AF.

We had a great experience with this Enterprise location. From the start, our agent Alex, who was…read morenew to Enterprise, was fantastic to work with and very efficient, despite not yet knowing all the processes by memory. The manager Jim also offered his card, in case we had any questions or needed anything while renting our car. The 2021 Jeep Grand Cherokee we rented was so comfortable and in great shape, despite a few sticky spots inside the car when we first got it. Alex said there can sometimes be soap residue from the cleaning. I was impressed with how easy it was to upgrade to this size SUV from the one I originally reserved. We loved the double sun roof too! Quick and easy return here too, even on a busy Monday morning. I would rent from this location again in the future.

Worst rental experience of my life, do not recommend this location and this was the first time I've…read morerented from Avis but the first car they gave me smelled heavily of cigarettes and I ended up taking it back since the smell bothered me. The vehicle they exchanged it for was great until it wouldn't start the next morning and ended up making me late for my work conference. There was an electrical issue with the key that couldn't be resolved and instead of helping me or brining me another vehicle I had to wait hours for a tow truck to take the car and me to Ohare to exchange the vehicle. The most they would do is credit me for one day and this significantly derailed my trip overall. There are better rental companies for the price Avis charges. Their lack of customer service and failure to maintain their vehicles will make them a never again company for me.

We rented a van from this location. When we received the van it was absolutely filthy, there was no…read morewindshield fluid which we did not find out until we were driving, and the van is in dire need of shocks. Needless to say not only was the ride disgusting inside the van, it was also extremely uncomfortable. We highly do NOT recommend renting a car from this location. If we could rate this business zero stars, we would.

For operating their business from a closet at the Marriot, Hertz sure has some balls to actually…read morecheck people's credit before renting them are car. Who the hell do they think they are??

Car broke down & was being towed. Called AAA. AAA recommeded Hertz because they give discounts to…read moreAAA members. Called this location. Staff who picked up the phone said she did not have a car available at that location at such short notice. She said she'll check other Hertz locations in the area and she'll call me back. Never got a call back. BOO! Poor customer service. FAIL!

Absolutely the worst service imaginable! When we arrived to pick up the 10 foot truck I had…read morereserved 4 days prior, only one 15 foot truck was parked on the lot. Upon entering, only one employee was there to take care of 4 or 5 clients and was completely overwhelmed. We and another customer were told that there were two trucks available; one 15 miles away and one with the keys stuck in the drop box. My dad being the tool man that he is, grabbed a crow bar out of his car and jimmied the key box open so that we could get a truck. The other customer, poor guy, argued with the employee (he too had made a reservation days before) just so that he could get the additional mileage covered by Budget, and headed on his way to another town. When we finally got our keys, checked out the outside of the vehicle and hopped into the truck, we were an hour and a half behind schedule. After returning the truck, and finding out there was no mileage reported on the receipt and filling the gas tank up to where it was when we got the truck (3/4 full) we found out that we were charged for an additional 40 miles and a gas charge for $40 and $11 to fill it up completely. Still waiting to get my refund.

First off I wouldn't even give this place any stars. Associate behind desk was incredibly rude…read more. could care less about a reservation I had made at least 3 weeks prior and didn't answer any of my questions. Not only did they give the truck away that I reserved but they were going to charge me more for a smaller moving van and charge me a no show fee! I would never come back here! I went to u haul instead !