I reserved a truck online the day before and as I'm pulling up in my uber I get a call saying they don't have a truck for me. So now I can't move and I'm out $60 for all my uber rides since you can't park your car there. I will pay the extra money for uhaul rentals. This is the worst rental truck service I ever tried to use. read more

Best deal I found. We rented a 16' moving truck and a car trailer. When I picked up the truck I noticed it had less than 500 miles on it. NEW and it ran great. The most comfortable truck I've ever driven. We did have a flat on the trailer. Budget dispatched a mobile mechanic to fix it. We drive 1,300 miles. read more

Should've checked reviews before booking here. They obviously have given up on customer service and don't care how that reflects on their overall status. I reserved a 12 ft truck to move a 1 BR apartment and received a call from a "Guillermo" who stated he was the branch manager. He told me he did not have any 12 foot trucks available and would only have vans available. I explained to Guillermo we would need to make more trips which would cost us more with the rental and overall time which is an inconvenience and asked for a better rate for the day or on mileage. The branch manager attempted to tell me there was nothing he could do, which is complete bs, having worked in the industry. Bate and switch isn't going to go well. I decided he will no longer get my business and Budget will lose my business in the future as well. Thanks Guillermo read more

My friend borrowed a $500 furniture cart to move his informed mother to a care facility. He accidentally forgot my $500 furniture cart in his budget truck rental from budget truck rental in Simi Valley. He dropped it off after hours and was back in front of the gate at opening. They told him it was gone and not their responsibility. Thanks for stealing my $500 mag liner furniture mover that I use for my job as a cameraman in Motion, picture. read more

Rented 12ft truck and went all the way through the process then found out it has no loading ramp. When I called customer service before renting online they said it did. Outsourcing calls to India definitely didn't help the conversation. Husband took a Lyft 20 miles there and back.home. Wasted $60 on that and no moving truck ( read more

I rented a car a week out 30 minutes before I was supposed to pick it up. They called me and told me they had no car for me. They did zero to help. They just said sorry have a good day. I will never rent with any budget ever again in my entire life. I have never had a problem with Enterprise ever. read more

Requested a large moving truck got there and they only had a 10 foot truck. They had confirmed two days before! How can you do that to people, they are moving! And to make matters worse the guys behind us had the same problem. Don't bother, they don't care. read more

I recently rented a moving truck for a one-way move from Texas to Ohio through the Costco Budget truck rental portal. You're required to rent the truck for five days at a reduced rate. What started out as a good deal ended out being much more expensive than I had thought it would be. The good side is that you can have an additional driver and unlimited mileage at no additional charge. The downside is that they hammer you to buy their insurance that costs the renter hundreds of dollars on top of the rental fee, thus making it all less attractive. One of the major issues I currently have is that I turned the truck in several days prior to the five day period that I was contracted for and Budget did not communicate my turn in details to "Passplate". My credit card has subsequently been charged for tolls that occurred after I turned in the truck on day 3 of 5. The Budget Passplate division was not notified that I turned the truck in early and therefore charged me for tolls that occurred after I turned in the truck. I suggest that anyone going through that website needs to be sure that you don't have the same thing happen to you! read more

Fucking horrible! Moving out of state today and these idiots don't have a truck that I reserved!

I made a reservation 4 days prior and when I arrived, they didn't have anything ready and I actually had to downsize the truck. It is extremely understaffed, only 1 person at the front who wears multiple hats and clearly needed help. We waited almost 45 minutes to leave with the truck. read more

Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great! read more

Budget Truck Rental - Truck Rental Near Me - Simi Valley, California

Please save my most recent review of Avis Car Rental which I initially thought was Budget Car Rental, however apparently on Yelp they are listed as Budget Truck Rental. Epic fail guys read more

Rented a 26 foot truck online for a school event. 3 days later (the morning we were supposed to pick it up), Budget calls at 8am (when my parent volunteer driver was already on the way there to pick up the truck), and says not only do they not have a 26 foot truck, but they have never had one and not sure why the website says they do and allows people to rent one. I asked if they had a 20 foot truck and they said all they had was a 16 foot truck and the closest Budget rental of a 26 was all the way in Van Nuys. We had a specific time schedule and there was no way the driver could get to Van Nuys and back in time during morning traffic. I agreed to the 16 foot truck and figured we'd have to make two trips. We weren't traveling far so that would still be quicker than going to Van Nuys and back. When my driver got to Budget and they pulled out the truck, the Check Engine light came on. They looked at it and said they didn't think we should take the truck. They then called me (I am handling all of this from my office at school) and notified me about the truck and said all they had available was a cargo van. This forced us to cancel the reservation and make a mad scramble to find another vehicle. If Budget had notified us when the reservation was made 3 days earlier that they didn't actually have the appropriate vehicle, a whole big mess might have been avoided. Fortunately after some calls and a quick trip, my driver was able to rent from U-Haul. I gave a big shoutout to the volunteer parent who handled this mess but I was absolutely furious at Budget for creating this situation. read more

We reserved a cargo van three weeks in advance as we were moving out of state. We called THREE times to ensure it was available as we had to have a van due to transporting our two dogs. We were to pick it up at 11am and received the phone call thirty mins prior stating they only had trucks which did not meet our specific need. We are now left with ZERO options one day prior to our leave date. Customer Service was called and they stated there were none available in the entire county! DONT allow people to reserve something you don't have. I will NEVER use this company and will tell everyone I can not to! Thanks for -&@:&@'ing up our move! read more

Day One: we went to Simi Valley Budget to pick up our car at 08:10. The Budget staff processed the paperwork but there was a problem with the car we did not get out there till 09:00. Day two: we reported to the Budget that the car given was a smoker's car. We were told there are no other cars and no other suggestions by rude staff who hung up on us. We all got sick during our trip, especially our daughter who suffered from an asthma attack in the car with A/C on. Day 10: Back to Simi Valley to return the car at 08:00. The staff told us that the car was supposed to be in Atlanta. There was no record the car was rented to us so I could not return the car even though I showed the original rental paperwork. The worse thing that happened was the other staff attempted to con me for additional charges by telling me that the gas was almost empty. I showed the staff that the tank was full. I just filled the car up at Costco gas station in Simi Valley. Budget was trying to scam us since I did not believe that the staff working there could not tell if a car's gas tank is full or not. After one hour, the staff printed out paperwork just to get me out of their office. By the time I left, Budget charged me an additional day for rental since I have returned the car 40 minutes late. The reason I could not return the car was Budget's mistake, not mine. We are not responsible for Budget miss management and unprofessional staff. We are extremely upset by this experience. Wish we had rented our car from Enterprise Car Rental. We booked our rental car through Costco travel. Costco has always treated us well since we have been members for over 25 years. We have never had a bad experience. The staff there refused to provide the manager's contact #. I complained to Costco and Budget Head office. Never again rent from Budget! read more

This place is a joke. I'd give -10 stars if I could. These people don't even know how to wipe their own ass. Do not plan a vacation while using this company. They will screw it all up. I was charged full price paid upfront for a discount. I get a call not even 24 hours before I leave for my vacation that they couldn't find a van I needed. I had to rush around looking for another company that had a van. Wait 10 days for my money back, pay another $600 while I wait for the return. Total crap sh*t show STAY STAY STAY AWAY..... read more

Avoid this place at all costs. Will not help you and will hang up the phone on you because "they have a lot of things to do"

Called the night before to confirm my truck rental reservation. Everything looked good. Called the morning of and they didn't have a truck for me. Was transferred to multiple customer service agents who all said they couldn't do anything to help. Terrible business and worse customer service! Thanks for leaving us hanging ON OUR MOVING DAY when we did everything to ensure a smooth move. Take your business elsewhere!!! read more

This is a warning to anyone who rents with Budget. This is a review of corporate because this is who you will deal with if you have any issues There will be no help from corporate. They are hard to reach, they do not return phone calls, and rep. who calls and claims to be supervisor can't resolve the issues, and they have the power to put a hold on your credit card. We finally had to hire an attorney. Here is story Rented car with full coverage with 2 drivers so my son (29) could drive the car. Car broke down. Car replacement broke down this time in a parking garage at midnight. They called towing service # on car key and towing wouldn't give a time estimate to pick up car. An hour later garage was closing so they left and took Uber home. ($100.) Next day was told car was towed. Three days later told Budget called, they couldn't find car and it was our responsibility. REMEMBER-we had full coverage that included theft? Couldn't get hold of supervisor, no return phone calls from Budget for days and only after days and many many phone calls, nobody could help and it still isn't resolved. Hold and charges on our credit card. HOURS and hours trying to sort this out. We have a recording of towing company saying they towed the car. We have recording of Budget putting us on three way with towing and being told "Yes. car was towed." Budget said no because they couldn't find the car and we were responsible because my son left the car in the garage. He was with his fiancé in deserted garage at 1 am being told they had to leave by garage security. What was the alternative? We still are being charged for a week rental and there is still a hold on our credit card. 3 weeks later. Any help ideas are welcome. An aside that is aimed at store in TO where we rented: first car had 43,000 miles, dirty, scratched up, and 3/4 of a tank of gas. Broke down. Car #2 was filthy with dirty fingernail clippings on the floor. Pictures upon request. This car wouldn't start in a parking lot at midnight. A dangerous situation. read more

They won't have a truck ready for you from online booking. Then will be rude and condescending at customer service. We are moving and planned ahead. We don't have time to wait for a truck. Moving is stressful let alone when you don't have a truck in time. read more

Don't even bother. Rented a truck online several weeks in advance even received an email confirmation a couple days prior. Then I got a call the morning I am supposed to pick up the truck letting me know that won't have any trucks till the following week. read more

They were trying to guage me on different fees even though i told them i had a reservation. They never stated that they charged $20 late fee per day on top of an additional day. I called a few times and no answer. read more

I had read the negative reviews, but (foolishly) thought, how bad could it be? I made a reservation for 5/31, yes, it was Memorial Day, but the reservation was accepted, and in addition to the confirmation email I was sent 2 more emails about the upcoming truck rental. I arrived in the morning, the sign on the door says "closed for Memorial Day", I called the reservation line, I was supposed to be called by the local dealer to cancel (which did not happen). My son found an alternative (thank you Home Depot), so I told them I was cancelling the truck (which was not available) reservation. I was told there would be a $75 cancellation fee. Because I do not swear, I said "you have got to be kidding me", it was eventually waived. Believe me, they ARE that bad. read more

Absolutely useless service representatives. Truck I booked and was confirmed for was extended by previous user and apparently there is small print that this can happen. Buyer beware, despite my 3 phone calls and waiting requisite amount of time, never received a phone call back with a solution offered. Don't believe the 'confirmation', its anything but and basically a lie or at best a misuse of the term. Had to go old school and call around to various locations looking for something that was available. Thanks but no thanks Budget and Costco - epic fail on your part to properly, not fine print, communicate potential failures on your part due to acceptance of a user's unscheduled extension but also to have useless customer service and failure to honor Costco discount rates when calling a vendor directly. read more

This place was great. It was so fast and smooth to rent a car/truck! Return was so quick the and simple. Loved it.

Wow! Where to start? I "reserved" a truck online. The website wouldn't allow me to reserve the size I wanted as it said that size wasn't available, so I chose another size. No big deal. When I got to the office, first off during the height of quarantine, no cleaning was evident anywhere in their office, the man working wasn't wearing a mask, and there was no evidence he'd washed anytime recently. He told me they didn't have a truck, but he had a cargo van. Ugh! Seriously?! A cargo van to move? Not happening. I asked about a larger truck. He was so rude and informed me it was more expensive. I asked if he'd honor the price I was quoted for the truck I reserved and they didn't have. No. Then he started in on their insurance and I needed some crazy almost $100 insurance... No! Would have cost me hundreds with truck, insurance, and mileage. Absolutely not. I left. I went to UHaul. They had everything I needed on the spot. Quarantine respectful service. $101 all said and done. Literally go anywhere else. read more

Beware of this location. Movers at our home. Needed truck for additional stuff. Booked online, conformation # and all. Show up for truck, no truck. Guillermo wouldn't even call customer service for us. Said too busy and CS wouldn't tell him any more than they would tell me. I called CS, was told would get a call back within two hours. Finally got a call back saying they would get back to me if they find a truck but I might have to drive some as yet unknown distance. Told Guillermo was going to put this on yelp. He said "go ahead, this isn't my first rodeo." Unimaginably rude. Check out the other comments. All the same. read more

Horrible!!! Don't risk it with this company! We made a reservation, paid for our reservation, received numerous emails about our upcoming reservation, and then the morning we're supposed to pick up the truck we get a call from them apologizing, but they have no truck!!!! Can you believe that? Moving is stressful enough as everything is all over the place, and so many details...and then to have the very moving truck that is absolutely vital simply "be unavailable" at the last second is absolutely unacceptable!!! After calling and speaking with the customer service department and having them again apologize and promising to make it a priority to find us a truck, the only thing they did was ask if we'd be interested in a truck the following afternoon...you know while everyone that was supposed to help you is at work! Never again. There must be a major problem with their organization is they don't know until a couple hours before you're supposed to get the truck that don't have one. DON'T RENT FROM THEM!!!!! read more

Horrible, horrible experience. I went to rent a car at this location for the 5th time in 2 months. All other rentals, smooth. This time I prepaid my rental online and was told to sign up to FastBreak as it gave me perks. I went to the counter to pick up my car (took a $14 Lyft ride there) to be told the deposit for incidentals was increased from $100 to $250. Yes, $150 more than before. So I kindly asked the gentleman if I could pay the $100 deposit like all the previous times and was told there was no changing the NEW deposit policy. Ok, I understand. I was then told to call customer service to cancel and that due to their cancellation policy of not cancelling within the 24 hour window I would be charged the entire cost of the rental non refundable. So, I have no rental car but being charged the full amount. I didn't think to call and verify because the previous 4 rentals my deposit was $100 and refunded after returning the car. Now, I am out the rental car cost of $90 and paid for a Lyft to and from which was $28 and YEP, you got it, no rental car for what I needed this weekend. Out $118 dollars. I am not only highly disappointed but in a very hard spot with where I need to go! I guess I will always call and verify everytime now and NEVER rent from Budget again. Their customer service is horrible for someone who is an avid renter! read more