Don't rent from this company! The trucks are old and in horrible condition. The lift gate tilts and doesn't work. The employees and manager was rude and immediately defensive when we mentioned the problem and asked if we could show it. The trucks are over 20 years old too. read more

HORRIBLE! Truck broke down 1/2 mile from rental center. I've rented from this place twice. I don't leave reviews when a business performs as it should. I only leave reviews when it either out performs or when it fails miserably to perform as it should. My second experience from Rent-It falls in line with the latter. My rental truck broke down on the on-ramp to the 118 freeway at 1st Street, approx. 1/2 mile from the rental center. I called Dave, the manager, and he told me someone would be right there. After waiting 30 minutes on the side of the freeway, someone finally showed up and swapped trucks with me. At this time he tells me "Yeah, we've been having trouble with this truck." I think to myself, 1.) Why would they rent me a truck that's been having issues. 2.) Why would this employee tell me this!?!? Addtionally, I had brought my own dolly, but upon swapping vehicles, was accidentally left in the broke down truck which was then taken to Chatsworth. So, I needed to rent a dolly from U-Haul. Upon returning the truck, later that day, I was certain, I was going to receive a HUGE discount, perhaps the entire rental would be waived (as I would have done, if I was in charge). Dave greets me and says let me get you your final total for you, as if all was hunky dory. I said, "You mean, a total with a discount because you rented me a busted A$$ truck, right?" Dave, decided that my inconvenience and horrible experience with Rent-It was only worth a whopping 10% discount. Then, I told him my dolly was in the broke down truck. Since it was already taken to Chatsworth for repair, he told me they would call me in a few days when they got it back. It's been almost 2 weeks and I have not heard from anyone. Trucks break down, yes. Property gets left behind, yes. A customer's experience isn't always the best. But, a business that doesn't give a $hit about any of these things, is a business that should be out of business, and is certainly a business I will not longer be doing business with. read more

Great customer service, quality trucks, best prices. We frequently rent from this location and dealing with Anthony (the manager) has been a pleasant each and every time! Would definitely recommend for anyone needing just about any size truck. read more

Great Rental experience!!!!!!!!! I was in a pinch and needed a truck. They came to the rescue. Great service. the guy was very helpful. A great sense of humor (I appreciate that). Better prices then U-haul. I will definitely rent from them again!!!!!! Thanks a million!! read more

I rented a card for a day and there service is crappy. They charge us for things that we didn't need and there prices are ridiculous. I rent all the time from other place and unfortunately I had to used there service on that day. I would not recommend anyone to this place. Worst experience ever. Yelp should have and option for negative starts. That's what they deserved. read more

This company turned a train wreck move into a model of efficiency. We attempted to rent from a different carrier, we shall call them F-ALL. F-ALL called us the day before our big move and said they didn't have a truck for us. We scrambled and found this great company. Not only did they have trucks available, they had extremely friendly and skilled staff (Lionel in Ventura (sp?), and Anthony in Simi), and they had the pickup time and truck size we were looking for. This saved our family from disaster. The staff was prompt, organized, and friendly - we were off the lot with instructions and our truck in 10 minutes. That's unheard of! If you're looking to rent a truck for any purpose, use Rent-It and make your experience a great one! read more

Simi Rent It should get negative stars. No call back all weekend, they gave a cracked key which broke and truck was stuck blocking cars in driveway. Sunday Called Ventura office and Brian who was helpful, sent locksmith who gave up after 45 min...then I called the Auto club sent locksmith who charged $250 and made new key. My wife and I had to miss a days work and pay AAA! Monday still no call back from anybody until 9:30am when Brian called (from office where not rented) to ask if still needed help. He was the only person who cared enough to respond. Work for large company and have many friends in this field but will NEVER use Rent It again! read more

I needed to rent a truck and was going to U-Haul but they kept messing up and sending me to even pick up the truck 15 minutes further locations then I even needed to go. I needed a ramp to get big items in. Only the 20 foot had ramps. They gave me the run around so I happened to call Rent it and he explained that they had the 20 foot and they even had a lift! I grabbed it and Thank God, I did that. There would be no way, even with a ramp that we could of gotten what we did in this truck. The lift was genius and made it so much easier. If we went to U Haul, there would have been no way we could of gotten half our equipment in on the ramp. I am glad that U Haul kept messing up and I found Rent it! Easy to deal with and it went smooth! Thank You Rent it! We also rented the rolling cart, which was so helpful. read more

This company does not stand behind it's claim to have good working trucks in their fleet! They gave me a truck that had been damaged in the upper right hand corner of the covered box. I was lucky enough to have it rain on the day I moved! Since the staff failed to point out to me that the truck had damage and therefore may not be watertight, my antique dresser sustained water damage as a result! When I asked them to cover a portion of the cost for having it fixed I was told that "they don't cover cargo"! Well do they cover the fact that the truck they rented me LEAKED?! I could've rented a stake bed if I wanted things to get wet! They were uncooperative and as a result I am forced to go through the hassle of filing in small claims. Not the best way to handle the situation in my opinion. Don't use this company. Faulty equipment. read more

I rented a 15 ft truck, it was clean and easy to drive. The lift gate alone was worth it. I have rented from other companies for less and you get less. Their clerk was professional, answered my many questions walked me through using the truck and lift gate. read more