prestige did an awesome job on our new granite kitchen! we love it! Everyone was great to work with…read moreand it didn't take long from start to finish!

Was happy with initial install of granite even though I paid higher than the estimate (explained…read morebelow). Took longer than expected and was never quite sure when they would be here until a call to say they were on the way. They quoted me a great price to do my back splash and flooring so we went ahead do a few extra with our kitchen which is why we ended up paying more. Fine. Except they never came back to do my floor or back splash. I called once and they would get back with me. They called a couple of mornings later to say they were sending out some random guy that we haven't been working with, and on top of that we were all sick with the flu. I wasn't a good day. Asked if they could call me with another day when the guy that was doing our job was available. Didn't hear anything for over a week. I called back got an apology and was told they would look at the schedule and call me back....6+weeks later, nada! They took the money for the granite install and left my kitchen without a back splash and my floor tore up from where my counters were re-positioned. Totally bummed. Apparently they don't need business. I was completely patient and accommodating. Residential customers are shoved behind corporate/builder jobs!

Hilty Buildings delivered a great a high quality pole barn kit for me and the Amish did an amazing…read morejob.

Larry is the most dishonest contractor I have ever worked with. He constantly tried to put blame…read moreeven on me for the work not being completed. Over a year and a half and he has still not completed the work or provided all the materials.

This is hopefully going to be an ongoing review and hopefully I will be changing my rating by the…read moreend of it. We had our kitchen redone in December of 2015 by Windows, Doors and More. We placed granite countertop which was supplied by Dark Star Marble & Granite of Fort Wayne. We were told that granite is pretty much indestructible, but we are still diligent in taking care of the countertop. We don't cut anything without a cutting board and if we use a "hot" appliance, we place a "heat guard" underneath the appliance. The other day, I noticed a three-inch or so jagged scratch/crack in the middle of the island counter. I called Windows, Doors and More and Katie asked me to send a picture so I did. She forwarded the picture to Dark Star. Katie called me back today. Without even making an effort to come out and look at the countertop, Katie was told by Dark Star to tell me to buy a red sharpie (our countertop is red) and just fill in the scratch/crack. Really? This is the solution? I spent a little too much money on this countertop to accept this as a solution. I feel there is a flaw in the countertop and wonder how many other scratches/cracks are going to show up over the years. If the scratch/crack can't be fixed, then why should I not expect the countertop to be replaced? I have called Dark Star and am waiting for a return call. I am hoping that they will make this right and I will either continue this review at a later date if they do make it right or will write another one if they make it right. I will also gladly change my rating if things change. Stay tuned... 11-29-18 I just received a call from Katie at Windows, Doors and More and Dark Star has let her know they are willing to come out and look at the scratch/crack. Someone from Dark Star called me a little later and said they would come out on Dec 14 to look at the scratch/crack. I need to be home between 9am and 3pm and they will call when they are on their way. I agreed, but said I thought the six-hour window is unacceptable. Today is the day someone from Dark Star is supposed to come look at my countertop. (Remember the six-hour window.) It is now 3 1/2 hours into the six-hour window. And now...6 minutes after the 6-hour window has come and gone, NO ONE SHOWED UP. No one called to tell me they were not able to make it today, they just DIDN'T SHOW UP. I changed my rating from 2 stars to one and would make it zero if I could. I changed many other plans today to make sure I could be here in their 6-hour window and am really not happy at all. I decided to drive over to the Dark star store. I walked in and introduced myself and said I had waited at home and cancelled other appointments and no one showed up. I asked to speak to a manager and was told that Corey was out on an install. The receptionist informed me that everyone was on an install and she didn't know anything about it. I said a woman from dark star called me and set up the 6-hour window for them to come look at my countertop. The receptionist said I was on the book and they just couldn't get there. I asked if she could call someone so I could talk with them and she said no. She said she was not going to interrupt them while they were on an install. I told her I have had many workers at my house who have gotten calls from their shop while they were working and still she refused to call. I told her I felt her company obviously thought customer service was not very important once they were paid and had their money. She said "here's Corey's card if you want to call him" I did call him. It was about 4pm when I called him. He told me they were busy and couldn't make it. He asked what I wanted him to do about it. I said I would like someone at my house tomorrow (Saturday) morning. He said that was not going to happen because they don't make service calls on Saturday morning. He said they would get to it when they could get to it. I said it would have been nice to get a phone call to let me know they were not going to make it. He told me they called a few minutes ago to which I said "do you realize how much past 3:00 a few minutes ago is?" He did not seem to care. (I then texted him after we hung up to let him know either they called the wrong number or someone lied to him about calling me because I had no missed calls or voicemails. No reply from him). Then he seemed to get angry with me and said it was a three-year-old countertop that I have scratched and now I wanted them to take responsibility. I told him we did not scratch the countertop. We always use a cutting board and when we use a hot appliance, we always put a heat sheet underneath it. I told him even though we were told the countertop is indestructible, we treat it like it is not. I told him we take care of it like we spent $5000 on it...because we did! He said that he KNOWS we scratched it and it is not possible that it is a defect.

Did not go perfectly, but they definitely made it right for me and I am incredibly happy with my…read moregranite!