Great group of cardiologists. Conveniently located near the Veterans Hospital, the medical school…read moreand the Eastside. They are able to accommodate same day emergency appointment. Parking is private and secure. staff and providers are efficient, knowledgeable, and friendly.

From the owner: Buffalo Heart Group has been providing quality cardiology services since 1987 when A.R. Zaki Masud,…read moreMD opened our 1st office on Bailey Avenue in Buffalo, N.Y. Our team of Board Certified Cardiologists, Nurse Practitioners, Physician Assistants and Medical Office Personnel are committed to providing our patients with quality care and service.

I just had my annual echo completed here recently. Everyone in the office once again impressed me…read morewith their professionalism and friendliness. I was greeted and check in immediately when entering. Then only said in the waiting room for minutes before being called back. The girl completing my test made me feel comfortable explaining everything she was doing along the way. Next week I'll return to go over my results with Dr Kumar and totally expect the same type of service. I highly recommend this practice. 2026-15

First the doctors and nurses are great here.... The office personnel (excluding front receptionist)…read moreare a bunch of idiots. You ask me to make an appointment at some hospital and then I try to make said appointment and the hospital can't cause no material is available to complete (lack of contrast material) the appointment and then you remove us from the practice. Maybe talk to your hospital and find out what the problem is. So now I have to find another cardio doctor cause your office personnel are incompetent.

My husband went to Gates Vascular for an angiogram on 3/12/25, we had a great experience from the…read moremoment we walked in. everyone was so pleasant.My husband was on the second floor, room 50 & I can't say enough about his wonderful nurse Karen K. she was excellent! From the time we got to the room until the time we left she was so helpful & professional. Thank you again Kare.

My wife had a heart attack and was taken to ECMC. There, she was stabilized and transferred to…read moreGates. From the time of her arrival to the day she was discharged her care was incredible. All of the medical staff was professional, informed and caring. They went out of their way to make sure she was informed of what was going done and what was being done, all of which was explained in plain English. The nurses were hard working and in most cases the most professional we have ever encountered. (One had a bad attitude and only appeared in the room once). Response times to the nurse call button was very, very fast even in the busiest times. The longest wait during the entire stay was about 5 minutes and was accompanied with profuse apologies when the nurse arrived. Emergency room staff was caring and very easy to speak with. All of her and my questions were answered, again, in plain English. As the test were being done, we received regular updates about time frames and results when they were available. Transportation staff in all areas of the hospital were caring and very professional. Without exception, they were personable and very easy to speak with. The rooms were exceptionally clean and kept well stocked with items that staff and my wife needed. Bathrooms were also clean and there was an ample supply of soaps, wash cloths and towels. The only down side to the entire stay was the food which must be explained came from the Buffalo General Hospital kitchens. For the first 2 days, the food was visually appealing and very tasty. After that, the quality and quantity degraded incredibly and the requested menu items were usually missing and replaced with other items that her previously prescribed low salt and post heart attack special diet mandated. Menus never seemed to match availability. There also seemed to be a cross contamination issue as the fruit plates provided with her cottage cheese always (3 instances) smelled and actually tasted like fish. At one point, she was feeling very weak. From experience, we knew salt was so low that it was below the mandated Ievels. I had to bring in outside foods to help. That was nothing that a bag of Fritos couldn't fix. Visitor food options are well met by the facility cafeteria and several individual providers. In closing, this medical facility is as good as it gets. The care is incredible but bring your own food.

Dr Horn is great but the nurse that checked me in and did my EKG reeked of cigarette smoke and was…read morecomplaining of being short staffed and the exam room was dingy. The front office staff was pleasant enough but was clearly sick with a cold. As I type this I can still smell the cigarette smoke from the nurse who also said she wasn't sure she could raise the exam table for me because she had a tube somewhere in her chest? She barely acknowledged me while taking my weight instead just complaining about being short staffed to the front office person. This experience may make me want to go back to my previous cardiologist.

These doctors know that cardiac care is serious business. Their office staff not so much…read more 18 DAYS! - no callbacks, no responses to patient portal messages, no phone options ("mailbox full"). The only direct call from this office came one hour after discharge from the emergency room. Cardiac patients deserve better.

I've had no problems with Trinity. They've been great. Taking care of my heart health. Everything I…read moreneed so far. Yes, I do recommend

Awful customer service. I was at the ER over the weekend and they spoke to the on call doctor for…read morerecommendations on my care, this doctor said to call the office Monday for follow up, including getting a halter monitor and other follow up tests given my condition was not something life threatening but was of concern for follow up. The ER doctor said they could give me a script, but if they did that it would be for a different cardiology group if they did. So I called Trinity on Monday when I didn't hear from them and they cannot get me in for an ER follow up appointment until Thursday (3 days from now). They also cannot order anything because they don't have a script. I mentioned the note from my ER visit and she said that they had to have a script. The on call doctor recommended this to the ER doctor and all I got was attitude from the receptionist on the phone. I cannot believe this is their standard of care! This is not my first poor experience with them, so after this, I will absolutely be finding a new practice.

My recent appointment with Dr. Joanne Cobler at Buffalo Medical Group was one of the most…read moreunprofessional and dismissive medical interactions I have experienced, and it ultimately ended with ME terminating the doctor-patient relationship and leaving the appointment. To provide context, I waited several months for this appointment in order to discuss the progression of my mitral valve prolapse and what appears to be an increase in its severity based on recent diagnostic testing. For a patient, especially someone who is not a physician and is trying to understand a potentially serious heart condition, that wait comes with a great deal of anxiety and concern. Sitting down with a cardiologist is supposed to provide clarity, reassurance, and thoughtful guidance. Instead, the interaction I experienced was dismissive, confrontational, and devoid of the basic bedside manner one would reasonably expect from a specialist dealing with potentially life-threatening cardiac issues. Because my wife was unable to attend the appointment in person, I had her on speakerphone so she could listen while Dr. Cobler reviewed my diagnostic results. She wanted to hear the interpretation directly and ask questions if necessary. This is a very common and reasonable practice when dealing with health issues and would have been no different than if she had simply been sitting in the exam room with me. Before Dr. Cobler even entered the room, her assistant came in and told me that I needed to either turn my phone down or hang up because Dr. Cobler was in the next room and claimed she could not read the notes from my diagnostic report due to my conversation. This request was both surprising and unnecessary. My wife and I were simply speaking quietly while waiting for the doctor to arrive, something that would be entirely normal if a spouse were sitting in the room. When Dr. Cobler finally entered the room, I immediately explained that my wife was on the phone so she could hear the discussion about my diagnostic results and ask questions if needed. Rather than acknowledging this reasonable request, Dr. Cobler dismissed the statement entirely and proceeded as if it had never been said. She did not acknowledge my wife's presence on the call, did not offer to include her in the conversation, and did not demonstrate any willingness to engage collaboratively in discussing my condition. Instead, the tone of the appointment quickly became confrontational and dismissive. Dr. Cobler began questioning me about previous diagnostic test results and appeared irritated that I could not immediately recall specific numbers and details from prior reports. Rather than simply referencing the information already in my medical record or explaining it, she repeatedly spoke in a condescending and critical tone. When I attempted to ask questions about my condition and the interpretation of my recent diagnostic report, those questions were repeatedly interrupted or dismissed. At one point she stated that she could not continue speaking with me because of "background noise" coming from my phone, despite the fact that there was none. Again, this situation was functionally no different than if my wife had been sitting in the room and participating in the conversation. Equally concerning was the recommendation she made regarding exercise. Dr. Cobler proceeded to lecture me about needing to follow an extremely aggressive workout regimen that sounded more appropriate for elite endurance athletes in their twenties or thirties than for a 52-year-old patient seeking guidance about a cardiac condition. The recommendation was delivered as criticism rather than as thoughtful medical guidance, and no meaningful explanation was provided about how such a regimen related to my specific condition or medical history. By this point the interaction had become increasingly uncomfortable and unproductive. Rather than a professional medical consultation focused on helping a concerned patient understand a heart condition, the appointment had turned into a one-sided lecture delivered in a dismissive and hostile tone. Eventually I had simply had enough. I interrupted the conversation and said directly, "You are done. We are done here." I stood up and made it clear that I was ending the appointment. At that point Dr. Cobler attempted to persuade me to stay. By that point, however, my decision had already been made. The interaction had deteriorated to the point where any productive dialogue about my condition was no longer possible. I declined her request, reiterated that we were done, and left the office. For patients dealing with cardiac conditions, especially something as concerning as the progression of mitral valve prolapse, the emotional component cannot be ignored. When you are not a physician and are trying to understand a condition that may affect your long-term health or even your life expectancy, communication from your cardiologist is essential. Patients need explanatio

Dr. Cobler takes time to answer my questions and is a wealth of knowledge on cardiac care. She is…read morealways upbeat and connects with her patients. Her office staff is extremely efficient and I have never had to wait more than 5 to 10 minutes during an appointment.

This place is morally bankrupt. . Started my journey in 2018 and was diagnosed with severe…read morehypertension. I was given a script for irbesartan 300. When I left no follow-up appointment was made and everything blood pressure wise was good to go. I called to make an appointment in June of 2020. Told them that due to covid-19 I was losing my job and my insurance. when I called to make another appointment i was denied an appointment and prescription (still no insurance)and said you are at risk for a heart attack or a stroke. I will be filing a complaint with the State Medical Board. Meantime I'm walking around like a ticking time bomb !

It's very hard for me to review the services at Cardiology Group of WNY, because the PA spent very…read morelittle time with me. In those few minutes, I learned that her daughter really likes vegetables. I'll see the cardiologist in December, and hopefully he will restore my confidence in this group.

They cannot seem to keep their doctors. I have been with them for 3 years and I have had 3 doctors…read more Just received a call to reschedule my echo appointment that I made a year ago, had to take off from work, and they asked if I could go to their Wherle Dr. office in the afternoon. I'm sorry but I don't have an unlimited amount of time to drive all over WNY for doctors appointments. Try to keep your doctors and develop some customer service skills and you could keep your patients.

Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility