Excellent staff from the greeter /front desk receptionist to the staff taking the scans. Very…read moreprofessional, accommodating & clean environment

Had my annual breast screening today at WINDSONG in Lancaster NY…read more They send a link to you in an email to upload all your information in advance of the appointment. It reduces your intake to about 3 minutes. I was in-and-out in about 45 minutes, not bad for two separate screenings. I would recommend WINDSONG for all your annual screenings

I've been going to this site for many radiological services. However this recent company takeover…read moreneeds some feedback. I had a mammogram and was told not to wait for the results.??WHAT?? Much better patient care and peace of mind if I get the results right then and there, if additional studies need to be done. Who wants to go home and get a call from primary care in a week or check your results on the portal?? Really guys (and gals)?? 2 years ago I needed more testing after my mammo. If I had had to go home and THEN come back in I would have definitely freaked out. Windsong execs please ask your patients what they would want before making these types of changes. Mammo results are done THAT DAY! I know because I'm a physician and have a brother who's a radiologist. I know how quickly they are available. Think about the patient and their care before cutting costs. Also, think of the environment and get rid of plastic bags that you put your newly laundered gowns in. Such a waste.

The technicians were amazing, personable, kind, intelligent and caring for technique and maximizing…read moreyour time.

Over the years, I have gone here for CT scans, mammograms, x-rays, etc. Registering is quick and…read moreeasy, the waiting room is large enough for social distancing, and of course everyone wears masks. Staff and technicians are efficient and friendly and courteous. Last Friday I went here for sinus cavity CT. From the registration desk to returning to my car, it was less than 20 minutes. Sure it depends on what you are having done, but everyone is well-organized and efficient.

I've been to Spectrum Radiology many times over the past several years, especially for the annual…read moreSlammogram! er, mammogram. (I am admittedly very nervous about this, but then lots of us are.) The staff is nearly always cheerful and attentive, the facility is spotless and conveniently located on Youngs Road in Williamsville. But watch out, the road sign is placed parallel to the road, but it ought to be perpendicular so you can see it, plus it's set back from the road a bit. You'll likely pass it the first time. Anywho, the place is perfectly comfortable, although it's not a mega-facility, which is my personal preference. It's clearly an efficient, well-run facility. The waiting room is comfy and the wait time is reasonable. Also, scheduling an appointment is always easy peasy, they're super accommodating. When your name is called, you're escorted to the changing area that is much like a small changing stall at a gym. They don't leave you waiting anxiously for too long, in your opens-in-the-front gown. The images are taken and you're brought to the next room, a sort of holding area, in case they need more images. This particular screening procedure is well, unpleasant -- anywhere you go. But it's so miniscule in duration, it's tolerable. They do their best. They even offer "comfort pads" for $5 which I tried once. Let's face it, it's like putting on a texting glove while the door is slammed on your finger. The doctor reads your films while you wait. In due time, you're either dismissed by the tech with a letter of all clear or you get the additional images if the doc needs to see a different view. Once, they gave me the option of having further images via ultrasound then and there, or to schedule a return appointment for it. Of course I let them do their business right then, the problem was even resolved that day. From the people at the front reception desk, to the technicians, to the doctor, I've always had a very good experience at Spectrum Radiology. Now go get your mammo!

My only reason for not leaving 5 stars is that I was there nearly an hour and a half for two chest…read moreX-ray images. But that still not too bad. 45 minutes would be good time to me. So my Doctor (who is in the same building) sent a request over for X-rays. I checked in very easily. Woman who checked me in was very nice. It's always a relief to have a hassle-free process when you are sick. Waiting room was nice and it was big enough that no one had to sit next to a stranger. There was a large TV on to watch and magazines. Not sure what else because I pretty much live on my phone in any waiting area. When I was called back, I was taken to a little room to change into gowns from the waist up. The woman did not tell me there were lockers for my stuff so I left my clothes in there initially. Whoops! There are lockers in the SECOND waiting area where patients on deck wait. Just find one with a key in it and that's available. Take out the key and put your stuff in. I kept my phone with me to keep me entertained and no one said anything :) The second waiting room is small - only 6 chairs. But the only people in there are patients going up next. It's not the most comfortable to be sitting around men when you are in a gown with no bra on but hey we are all in the same boat. There is a TV in this room as well. The man who did my X-rays was very nice. I did not feel uncomfortable and it was over quickly. Next I went back to the small waiting room once more while a doctor looked over my images. Even though I was there an hour and a half, it went by fairly quickly. They are efficient and I imagine had there been less patients, I would have gone in faster. Great place and easy process. Although it took longer than anticipated, I was very comfortable here and would not dread going back.

Visited this location to obtain a baseline screening. I was nervous, but the location was easy to…read morefind and everyone who assisted me was friendly. I received a phone call and text message reminder before my appointment and when I arrived there was absolutely no waiting. My technican, Sandy, was a gem! I couldn't ask for a better person to make me comfortable and explain everything to me. The facility was clean and lots of privacy available. Immediately after the imaging was done, I waited just a few minutes for my results. Once those were received I was on my way. Highly recommend!

My usual imaging center, Spectrum Radiology has merged with WNY Imaging I found out when I went for…read moremy annual imaging visit at the Youngs Road location! Off to 180 Park Club Lane I dashed and into the new location. It was a little unnerving as I don't like change and signage was not real clear. I checked in to the friendly front office worker behind glass. There was plenty of hand sanitizer around and all people were properly masked. Info was exchanged and a non-touch temp taken of my wrist. I barely sat down when I was called for my imaging. Holy cow I was so nervous. I was pleasantly shown to a little changing booth, told here's where you take your stuff off, and place your clothes in this bag and let me know when you're ready. Moments later I was ready and escorted to the mammo room and told her I was really anxious. She asked what I was afraid of. I said I'm just anxious. She then asked the magic question: so, do you have a dog? And instantly I was at ease as we chatted about rescue dogs and such. The procedure was honestly painless, minor - and I mean minor - discomfort. No cringing, no bullets to bite. This woman is a super pro. Snap! Just like that, I was done. We walked to a seating area, I clutching my pink plastic bag, gown still on. Before I had time to drum my fingers, worry what they might find, and what seemed like moments later, I was awarded a piece of paper with the "all good" area checked and see ya next year. Seriously? This thing I was dreading was now over? I will return here and ask for this pro again. Very happy. Now time for a Tim Horton's reward! TimBit anyone?

This is a place that could do so much better. I don't understand it, they used to do better. But…read moreas usual a blaring tv in the waiting room, which is ridiculous and not any sort of value add to the very full waiting room. The waits are long without any sort of comms along the way. It's become a factory. But the parking is easy and plentiful so I upped them from 2 stars to 3.

The door staff, the woman who checked me in and the young lady who did my PET scan were top notch!…read moreI would like to thank them all! Great experience!

I was very impressed by the level of care and professionalism that I received from the entire staff…read moreat Southtowns Radiology. This organization was a great change from my past experience with another company. The employees definitely made the time go fast and pleasant.

Second time Southtowns Radiology on Orchard Park Rd and billing. Wrong amount of bill, which was…read morepaid (co-pay) etc. Never again. Thank God for IHA phone help. Problems with Windsong too. Be vigilant neighbors.

I had a ultrasound done on my abdomen today and it was a great experience from start to finish!…read moreVery professional, nice and kind! I will use them again! Thank you all so much!

I had an appointment scheduled for 8:30. Received two text messages this week stating my…read moreappointment was at 8:30. I even had it written down. I got there today and sat there for 45 minutes only to be told my appointment was scheduled for 9. How is it that the text messages and what I wrote down don't match what they have in their system?? It was approaching an hour that I had sat there so I asked for my script back and left. The receptionist was very stand off and didn't seem to care. I don't understand how something like this happens.

Second time had to fight to have result from scan read. After 6 days results were not ready . After…read moretwo days of phone calls results came 5 yes, 5 minutes before I walked into my doctors exam room

I went to Great Lakes medical imaging for two appointments at 9:15 am. every person I encountered…read morewas delightful, I saw the receptionist helping some women having a hard time with the , very kindly helping them out. I was finished with both appointments and on my way by 950. Great place.