Good food. Great selection of wing sauce. Burgers are good to! I didn't realize there was an extra charge for the extra sauces that I wanted to try but that's ok. I'll go again. read more

I went yesterday around lunch time and the service was extremely slow even though the place was empty. The food was horrible between 5 of us nobody liked their meals. read more

My husband gets food from here pretty often and its decent. I have only been 3 times and the last time we went we really should have gone somewhere else. I know that the wings take a while to cook and we were in a time crunch to get to an appointment. Well we never got to eat because it took about 35-40 min to get the food, so we had the waitress put it in to go boxes instead. The manager came right out and was very apologetic about the wait time and took $20 off the bill. The food was not very good by the time we got to eat it after our appointment because it was cold, but I'm giving them 4 stars because of the exceptional service and the food was good the other 2 times I'd been there. read more

Love this place but today 5/25/19, it took way too long for our food to arrive to us. We always get the wings extra crispy so of course it'll take longer... but even then our food came out regular and our appetizer( nachos) came out after. read more

We haven't had takeout from here in awhile and won't be going back any time soon. It took 45 minutes to get our food after ordering. We ordered boneless wings, a steak wrap and a grilled chicken salad. The chicken was tough, dry and over cooked. The chips that came with the wrap were soggy. The tomatoes on the salad were old and mealy. They forgot to give us dressing for the salad to boot!! I rarely ever complain about restaurants but couldn't let this experience slip by. Awful! Awful! Awful! read more

The food is always great. The staff is friendly and efficient! On our most recent visit the manager came over and offered us a free appetizer because he realized we waited longer than two minutes before our wait staff took our drink order. This is customer service done the right way. read more

Walked out without ordering. Woman running take out did not want to be there. Someone should do her a favor and help her out. Incredibly RUDE from the moment I walked in. Atmosphere not typical of Buffalo Wild Wings. Looking at the other poor reviews I see some consistency. I agree, location probably needs a new manager or district manager...they are the ones that set the tone. seems they are out of touch. Great food, but not worth the attitude...plenty of other friendlier options on this strip. read more

Do not have the dry seasoning. i'm sick from it. next day you will have terrible dieriah from it and i can't eat anuthing cause i feel so sick read more

It's crazy how they upcharge , ordered a burger and substituted coleslaw for the French fries and it costs 95 cents to upgrade , wife ordered a side of coleslaw to her wings and it costs 99 cents , does that make any sense it only costs 99 cents for coleslaw as a side but it costs 95 cents to upgrade, I guess there fries are only worth 4 cents, also additional charge for extra dipping sauce, so annoying. read more

The seating was immediate at around noon and we were given options between high and low seating or a booth. Once seated, we were asked what we wanted to drink and got it pretty quickly. The wait was around 15 minutes for a large order of wings. We got four flavours and they were all pretty good. Some were crispy, some had a lot of meat and weren't crispy and one had a lot of fat. Since finished eating, we waited for the bill for around 15 minutes as well. Our waitress was okay. The bill wasn't too bad. The restroom was also very clean. There were a lot of TVs, some projector screens and lots of decoration. Overall, it looked pretty nice. In conclusion, the wings were good, the wait was average, but we could have gotten the bill a little quicker. We also weren't asked if we wanted desert which is pretty standard protocol even if you don't want it. read more

Very mediocre wings. The boneless wings were clearly sitting under the heat lamp for awhile. When they finally came out the buffalo sauce was hardened. I tried the traditional habanero mango wings. They were decent for one or two bites until I realized the extra sauce was a cover-up for undercooked wings. The fried pickles definately weren't anything special. The hostesses were nice enough. The waitress could have been a lot more friendly. What really threw me was that they don't serve most of the beers listed on the menu because it is a "corporate" menu as the waitress told us. 60$ later for a dinner for 2, I definately would not recommend their food. read more

We sat at the bar for maximum TV views of all the baseball/sports games we were there to watch. Our bar tenders Meredith & Ben were awesome and on point all night in terms of service and food beverage delivery and suggestions. Food came out as ordered and was fresh and tasty! Beer selection and service was also top notch! read more

thank you for coming to Chicopee!!!! food is great. Only complaint is they need to stay open longer! I know some important people from this franchise must read these so I will direct this to YOU. The bars in Chicopee suck, every bar is the same.. They are "Patriots" or "Redsox' bars. Well it's a proven fact that these people are bandwagon fans. They were not around before Patriots won a super bowl.. Ever see a guy around here wearing a Scott Zolac Jersey? THE ANSWER IS NO! So don't cater to these people because in a few years when Patriots are not good anymore the "fans" will be gone! You don't have to have Patriots on every TV. The reality is if someone is going to watch them they are going to stay home and do it cause it's on LOCAL TV..So instead cater to RAIDERS, STEELERS, COWBOYS ect ect fans. They will actually travel to come to BWW to watch the games. They will spend MORE money. They will DRINK MORE AND EAT MORE. Plus the reality is it's not going to be just 1 guy coming in to watch a Steelers game. It will be a group of fans that will spend a ton of money! I seen this in Connecticut with Raiders fans. These guys came it had to be 15 of them all wearing Raiders shirts and cheering. They actually made a game of two 2-10 teams playing exciting! These guys had to spend over 2k and I'm not even kidding. Raiders won they were buying the whole place drinks and the place was rocking. Even non Raiders fans like myself were pumped up they won! I ended up spending 125 bucks myself! These guys and girls are from Springfield MA I talked to them and they told me "there is no where that shows the games so we find one place and party" This COULD be the place for you BWW... Stay open till 1am, don't cater to the local teams even know you are in that area. There are thousands of bars in the area that do that all competing with each other over 1 pot of money when there is another HUGE pot of money that they don't even know how to get, that pot of money id double the size of the one they are fighting over.... GO GET THE BIG POT OF MONEY!!!! By the way this goes for any bar in 413. If you need me to do this for you I'm available for hire to make you rich.. I just gave you the keys all you need is to drive it read more

I went on opening day and surprisingly didn't wait that long for a table. They have tons of parking and tons of seating both inside and outside. They also have many televisions to watch and no matter where you sit, you can see at least 3 of them without turning your head. They also have cool little tablets you can play with which is pretty neat. I order boneless wings and it took me a while to decide what I wanted as there were many different kinds to choose from. I had to wait a little bit to get my food but it was to be expected as they were so busy. They have many different beers on tap to choose from and the waitress I had was very friendly and made my visit enjoyable. Someone seated nearby was also doing some kind of hot wing challenge which I thought was pretty cool. Overall this place is pretty great especially for those days you just want to go enjoy the game with some friends, this is the place to go. I really liked the uniforms the staff wore as well. The jerseys were pretty neat and I totally want one for myself. The only reason I'm not rating 5 stars is because of the noise level inside and how close some of the tables were but besides that I really enjoyed this restaurant. read more

First week of operation so bumps are expected. The service was good but the wings were meh. I ordered 12 boneless mango habanero and while the breading was nice and crispy the sauce was seriously limited. I had to ask for a side of mango habanero sauce. We also ordered a tailgate sampler so that we could try a few of the appetizers. Poppers were not cooked completely because the cheese was not melted. Spinach artichoke dip was standard. The pretzel and cheese was actually very good. As well as the jalapeno popper sauce which I really liked. The place was absolutely packed but we were able to snag a table by the bar. Our server was good but disappeared for quite a long time. When he was around he was very attentive. The waitstaff almost outnumbered the patrons but that is to be expected in the first week of opening. Overall I've had better I've had worse at any other Buffalo wild wings. Ill most likely go again and try something different and hope for a better outcome. read more

This place was terrible . Our waitress was so rushy because she had a big table. The food was decent but I would not recommend this location much better service at the Windsor location. read more

GM Tom Baron is inexperienced and incompetent at handling small staff inflicted customer inconveniences. On the evening of June 26, 2015, I paid for extra food to take home. I walked out to my car and realized I had forgtten my food. I immediated returned and was told by my server (Abby) that she had inadvertently thorwn the food out. Because it was closing time I made no fuss. The next day I contacted the general manager, Tom Baron, to explain how the server had inadvertently thrown out the food I had paid for. To my surprise he was unempathetic and made many excuses for not correcting his servers inadvertent action. Having worked a lifetime in the service industry, which includes some food service, I would have simply offered to replace the lost food which was not more than $10, but as eariler stated, in my estimation Tom seems inexperienced, incompetent, and perhaps in over his head. After reading several reviews on other restaurant websites I have come to realize that assessment of Tom is not far off. read more

Not that special. Went there twice. Both times the boneless wings were under sauced and dry. Staff is decent.

Reading the prior reviews, there must be a lotta kids who eat here. I mean, how can you go to a wings place and order boneless!!?! I went for lunch, just before noon. Noise can be an issue in this restaurant, as there are more people per square foot than the average restaurant. By the time I left, there were lines waiting and the place was full. Beer, TV and wings are featured, but do try the other offerings. The sliders are good. Wing sauces are plentiful and tasty. But do not expect crispy wings. This new restaurant was built in the southern section of Rt. 33 (near the Mass. Pike exit) that is burgeoning with WalMart, Chick-Fil-A and Chipotle Mexican Grill. I think this place will be able to hold it's own and more. Unlike the old Hadley location that had to close due to excessive rent, this stand-alone building went up fast. I hope it endures because I want to return to try the other sauces. Open about a month, their hours open are still not posted on the national Buffalo Wild Wings web site. Every day, they open at 11am. Give it a try, go early. And ask for a portable game player when you are seated. They can be fun. read more

Not a bad place. Typical wing franchise. Bartending staff seems to rather get their closing work done before taking new orders or cashing out established guests. Sat for 10 at the bar waiting to order them say for 1i0min waiting to pay with my cc clearly with the bill. Only person busting their ass was the service bartender. read more

Night started out great. Attentive staff, plenty of staff on site. Boneless wings disappointing, too much breading not a lot of taste. Hamburger undersized, for two patties. As time went on the staff disappeared, nobody checked to see on us to see how wings and burger were, had to flag down someone to get to go container and we tried for 20 minutes to get another beer but no takers. We went across the street to the 99 for a final beer. If you're looking for loud place with lots of tv's great place. Food try someplace else. read more

Food is decent. Wings are okay, not exceptional. But the thing that kills me is the service. Bartenders just tend to ignore you for drinks or food. Wait time is a lot longer than other BWWs I've been to. In Windsor CT, I've never had bad food, bad service or anything. This place for some reason just hasn't figured it out. read more

Has good wings, regular there to watch sports since they have it all. Sometimes the service sucks but usually when it does. I never see those waiters again. Good beer selection. The wings are tasty. Would recommend. read more

beer is a bit pricey but wings are always on point. haven't had food i didn't like yet.

If you're looking for good wings, or any type of food for that matter, this is not the place to go. Best wings in the pioneer valley is the Hangar on University Drive in Amherst hands down! read more

Food not bad .. but 1 star for just about the only thing that bothers me when going out to restaurants .. when the waitress/waiter doesn't say thank you. I appreciate how difficult the job is and I'll tip 25% for even average service. I expect at least a "thanks for coming in" when we leave, not a pick up the check in silence. Disappointed. read more

Let's be honest, B-Dubs is what it is when it comes to the food. You're getting slightly above average wings and drinking beer while watching sports. Any other day I'd give this place a three no problem. The extra star goes out to the manager Tom and his wonderful staff. On a very busy Sunday during football season the waitress we had did a great job of making sure our beers were always full and seeing what else we needed all day long. read more

Nothing special. The same as every other BWW but the beer is cold and the staff is accommodating.

If I could give fewer stars I would. Participated in trivia night, did not receive the correct amount of questionnaire slips/answer sheets, Tom the manager came by every once in a while, we were in first place towards the end of the night, Tom told us we had the correct answer and since we had to go up and get more answer sheets we forgot to put down our team number and when went up to the person running trivia night with Tom the manager Tom lied and said he "did not see us write the answer" which was absolute crap, we would have won by over 300 points, but since it was the final round our points were not doubled. This incident alone will keep me away from this chain for quite a while, not to mention, the food has always been mediocre, and there always out of certain sauces. Terrible management, and the guy running trivia should be fired immediately, we were all having fun all night until he saw us hand in out answer and then told us we lost because we didn't right down the number when he failed to give us the correct amount of answer sheets. read more

The wings where so dry that we couldn't finish them,, but the place looked nice and clean so I gave it a two star.

The food here was absolutely subpar. I ordered the buffalo Mac and cheese, which was horrible. The food tasted like macaroni with mozzarella and Frank's red hot. Chicken was chewy. FUCK THIS PLACE. read more

Grilled chicken cubes on the tacos and Buffalito were dry as a bone. I don't know if they actually grill these parts or if they reheat chicken cubes from a huge crate. read more

Our drinks took at least 15 minutes then our appetizers took an additional 30 minutes. When we finally got our apps, they were cold and stale, like they were sitting under the heating lamps and someone forgot to bring them out. The manager did make it right by bringing us some fresh fries, which were good. When we finally got our meals, all I can say is holy salt. I feel bad for anyone with high blood pressure that eats here, you could sprinkle this food on your drive way to melt the snow, almost every one of our meals were disgustingly salty. Again, the manager made it right by giving us some side salads in replace of the food. This was our first and only experience, we will not be back. The service is slow and the food is gross. For a place called Buffalo Wild Wings, their wings should be phenomenal, but I think I could have made better wings myself with a frozen bag from the grocery store. read more