The steaks were--as always--as tender and flavorsome as we like them to be, and were cooked on the surface and core precisely as we requested. The menu's quality/price-point is favorable to the diner, especially given the recent inflation in beef and other commodity prices, but this may be difficult to maintain. As always, the loaded baked potatoes were excellent, but, should salt be a concern to you, ensure your waiter is aware of this. Our waiter, "Syncere", made our evening entertaining with his wit & stories, and humor. He also knew when not to interrupt our conversations. Accordingly, on leaving, we left a generous gratuity, but he called us back to ask if we had made a mistake (we hadn't, but we appreciated his honesty). I should add, that we had brief interactions with three employees, that were pleasant and professional. The one negative to our experience was the greeter on entry who merely glanced up from her 'phone, and showed her annoyance of our presence, by being deliberately surly and petulant. She should be retrained or relocated: Her role in to set the tone for the restaurant's interaction to its customers. In our case, we had driven an hour to the O.B. otherwise we would have left. Fortunately, Syncere fully reversed the damage she cause, hence the fully deserved five-stars. I would like to reassure Syncere that his caring and professionalism are what makes him the perfect fit for his chosen career when he graduates as a nurse, and we wish him well. (Dine date July 29, 2026 at around 8 pm.) read more

It was getting later, and I was looking for somewhere that my family and I could still sit and eat. I found this restaurant close by. I've liked the Outback Steakhouse in Newington, CT, but sometimes not all places are created equal and you can't hold the same standard... thankfully this wasn't the case here. Out waitress was super kind and very attentive to all of our needs. My mother had a million questions about the menu, and I appreciated the server's patience with her. Our food was delicious. My steak came out and was perfectly medium pink just like I wanted. It was tender as well. The coconut shrimp were bigger than I remembered them being anywhere else and crunchy and crispy. And the masked potatoes were flavorful and moist, and I did not choose to upgrade them to "fully loaded" when asked. The environment was cool and calm; it was about 9:30pm and the restaurant was a bit slower at that time (which I like). I recommend this place and would def go back. read more

Outback Steakhouse - French onion soup - Steakhouses Near Me - West Springfield, Massachusetts

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I seek out Outbacks when I travel. I find it far better than other steak chains. Better food, better steaks. This one was no exception. Steak perfectly cooked. Service top notch. Bartender excellent. Check it out if you're in the area. read more

Outback Steakhouse - Rockhampton Ribeye* 13oz - Steakhouses Near Me - West Springfield, Massachusetts

We had an amazing fun experience at Outback in MA . Our server was fun , funny and welcoming from the moment we walked in . Not to mention she was very knowledgeable of the menu and accommodated all our crazy orders . Thank you Melody , you were a bliss . Good was amazing and their baked potato soup is the best ever !!! read more

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Excellent early birthday dinner! Blooming onion hits the spot like none Other! The 3 for combos were a great size and value! Had takeout for days! Baked potato soup is second to none for chains! Service was perfect, can't wait for my next visit! read more

Outback Steakhouse - Steakhouses Near Me - West Springfield, Massachusetts

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We dined here on Sunday September 29th, 2024 - we were visting from Montreal, Canada and had never tried this chain before. Comparable experiences would be Texas Roadhouse or Longhorn, we found Outback to be similar but with more of a "cajun" flair. The food is seasoned bit differently compared to other steakhouse chains. I opted for small sirloin and "bloomin" chicken which is a chicken breast that's been battered the same way as their famous blooming onion appetizier. I paid a bit extra to get the mac and cheese and had a side of mashed potatoes. The food was all delicious, very generous portions, but everything was seasoned with a hint of spice, best way to describe it is "cajun" or tex mex or something with a very light spice. My partner had the surf and turf, ribeye steak and some grilled shrimp. The complimentary bread and butter were delicious - in all it was a satisfying meal, with prompt and friendly service. Everything was cooked well and there were no issues. The only thing that could make this place better would be the location, it seemed like it was in the middle of nowhere. There's a small budget motel next to it but the area isn't within a strip mall or close to other businesses so it seemed kind of sketchy. The general ambiance and decor was a bit dated, simple. There was nothing that stood out. The floor looked it used to be tiled or carpet that was just ripped apart and it was exposed concrete. Not sure if it is meant to stay this way or under renovations but it just looked like this place could benefit from an upgrade. read more

Outback Steakhouse - Steakhouses Near Me - West Springfield, Massachusetts

My sister and I went specifically for the newish salad on the menu. The Blue cheese Pecan Chopped Salad is fantastic. This particular location needs to work on it. They need look no further than the Outback Steakhouse in Auburn, MA. read more

Outstanding service and solid food! Outback Steakhouse is a standard - always consistent steak with great sides. We made "reservations" on the app about 30 minutes before. We arrived and waited about 15 minutes for a seat - we were seated in a nice booth. Our waiter Patrick came over quickly and took our order. He brought our drinks promptly. We made a few mistakes including stating that we wanted all the food at once - what we meant was that we wanted the food to come out as it was ready. When we realized this, we called over Patrick and he didn't seem exasperated but explained that he would do what he could. He fixed it by bringing out our bread, salads and French onion soup right away. Then 10 minutes later the rest of our food arrived at the table: strip steak, filet mignon, potatoes and vegetables. Then came our next mistake - we forgot to order a potato for one of us - Patrick was able to get us another potato quickly. When we were ready to go, he brought us our check and even asked us if we had and wanted to log our meal onto our Outback Rewards. Patrick was excellent - some of the best service ever! Thank you so much Patrick! read more

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Service was very nice but food was slow to come out . I had a nice house salad . The steak tips I ordered tasted so much like onion it was barely edible . The loaded baked potato was cold inside and not done . I was disappointed read more

The kid at the front forgot to put our name on the list so we had to wait an extra 15 minutes The waiter Liam seems to know what he's doing. Blooming onion great. Salad so so. Had burgers because every time I get steak it's too salty. Apparently the main ingredient at Outback is still SALT. If you have high blood pressure don't eat here. If you want to taste your food don't eat here. Liam did a good job but the food wasn't good read more

I had a reservation and still had to wait 30 minutes for my table. Customer service was terrible and might as well not exist

I ordered buffalo wings and they don't come with blue cheese, when I asked about it they said I had to pay 1.50 extra and i had to spend at least 5.00 to do a credit card transaction, they were so rude about it too, the service at the counter is terrible and when I asked to speak to a manager about it they insisted that don't because he wasnt foing to help me and then he was even worse, not to mention I tipped them 2.50 when I paid at first but they didn't care, I'll never ever eat there again, I wish I didn't call them in the first place, they were literally on the phone with a customer who canceled and order because they don't deliver in they area and the workers where happy they didn't have to make the order, they care more about standing around than making orders and money for their business read more

Extremely salty. Menu doesn't state everything is covered in salt. You should tell people everything is heavily covered with sea salt. The outside of the potato, steak and broccoli was so salty I couldn't eat it. Very expensive and not worth it. A friend ordered the blooming onion which was oily and gross and dripping with grease. Restaurant was freezing cold. Couldn't wait to leave. read more

Our wings and chili were incredible!The heat was amazing on both the wings and chili! They were fresh and perfectly grilled! Bravo! We will be back! read more

Super courteous, very pleasant to speak with on the phone. Will definitely be coming back.

Stopped in here before going to the movies with my dad, kids and husband . Liam was our server and he was great , literally fantastic . Great personality and on top of everything. read more

I hadn't eaten at Outback for a few years, and I ordered a meal to be delivered, along with a "bag" of sweet tea. There were nasty "seaweed looking" things floating in the tea, which I noticed after tasting it - the beverage was disgusting and when I called to report it, the manager told me that "because it had been "delivered," Outback "wasn't responsible." my steak was of poor quality & even the potato wasn't very good, either - the broccoli was OK. read more

Great food!! Steak was cooked like i asked. Which is very important. Delivery was fast!!

Not the first time we eat here first time silverware was all dirty food was dry and now today to start off we got there at 8:58pm ordered it's 9:42pm all we've got was our drinks and two salads that just tasted horrible how does a salad taste bad,getting eaten alive by mosquitos everywhere,fruit fly's flying in my eyes around my face completely horrible service do not recommend coming here unless u want to wait 1hour just to get your food read more

Very good food their steak could use more seasoning on it but other than that good service. They took a little long to serve us.

Servers are nice and food is good and the managers are really understanding when it comes to issues

Prime rib sandwich was just awful. Crumbling, stale roll. Over done prime rib. Rough onions containing outer skins. Lousy. This is what I got after waiting close to an hour for our food. We had gift cards. It's the only reason we were at this crap restaurant. That being said, the beer was cold. The server was competent. I figured that deserved a couple stars. But avoid. read more

If I could give 0 stars I would. This is the only time I've ever gone to a restaurant and not tipped. We were sat at a table in the bar with the bartender as our server. She was the most unfriendly person I've ever come across in the service industry. She took our order and we never saw her again. She walked by our table several times and never said a word. After waiting 20 minutes I flagged down a manager and asked for our check. Said rude bartender brought it over and left it on the table without a word. Food was another story. I ordered a burger that resembled what you'd get at McDonald's. Fries were cold. My husband had pasta that was very dry and two kids just had a kids meal with also cold fries. Definitely won't go back!!! read more

UNDER NEW MANAGEMENT!!! Very experienced ones too, If you enjoyed the Outback in Enfield, CT - I'm happy to report that majority of the staff have moved to this location and brought with them the excellent service from their closed location. The manager explained to me that Enfield's lease had expired and the rent had skyrocketed; causing it to close down. Majority of the staff have moved to West Springfield and the food, service, and atmosphere is reminiscent of Enfield. All of the issues of this location posted in negative reviews have been resolved by this management team and I'm happy to say this location is on track to be an excellent one. I've dined at every location in Connecticut, and Enfield was by far the most superior location. I'm happy they've brought that service to West Springfield read more

Outback Steakhouse - Grilled Chicken on Barbie with Baked Potato Caesar Side Salad - Steakhouses Near Me - West Springfield, Massachusetts

This is the first Outback Steakhouse I've been to in Massachusetts. It was really crowded, but we were seated immediately. My husband and I was seated and waited on our waitress. Our waitress Kali was SUPER NICE! She greeted us with a smile, went over the specials, drinks and etc. I don't drink and my husband have to work in the morning, so I had a strawberry lemonade and my husband had water with lemon on the side. *The light is very dim here so if you need assistance with reading the menu, you may need to use your light on your phone. (Lol)! Next, my husband ordered the Aussie Sampler. It comes with mac and cheese bites, Aussie fries and onion petals. I tried the mac and cheese bites and they were awful. My Husband tried them and he didn't like them either. We sent the bites back and didn't request for a substitute. I didn't eat anything else from the appetizer. I dont eat bacon, and the fries had it on there. I didn't want onion petals either. Our waitress came back and took our order for dinner. I ordered the Great Barrier Combo. I really wasn't going to order this since I am not a fan of lobster, but my husband said he will eat the lobster and that was fine. It comes with steamed lobster tail, two crab cakes and two grilled shrimp skewers. For my sides, I had broccoli and a baked potato. I didn't eat the baked potato, but I ate some of the broccoli. My husband ordered the steak with crispy lobster and shrimp. Everything but the steak was fried. He loved it. It comes with a sweet and spicy sauce which he made sure that he took some extra sauce and bread home. We had a lot of food left, so we packed it up for later. Our dinner was great, our waitress was awesome and our night was perfect. If we had to do it all over again, my husband said he will get the crispy lobster and shrimp bites for an appetizer and the sirloin and grilled shrimp with a baked potato and Mac and cheese. Our son didn't come, so we took him a 6 ounce steak, broccoli and mashed potatoes. He liked his meal but didn't eat all of it. He saved it for later. If you decide to come here, please ask for Kali. She's a great waitress and very helpful. The other waitresses seem nice as well, but Kali was super and we tipped her really well. Even though the mac and cheese bites were not good, I still will give this restaurant a 5. The place was really clean, the employees all were nice and working at a face but cautious pace, and the food was great. We will definitely be back soon. read more

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The day we went it was very slow for a Friday night which was great. Our server was very attentive. She kept checking in on us, refilling drinks, and asking if we needed anything. However our food took an extremely long time to come out which was unusual considering the restaurant was not busy at all. Once we finally got our meals, everything was well cooked but very salty. read more

Moldy bread? Disgusting; also steak was over done I had stopped going there a while ago but thought maybe they'd be better NOPE read more

Outback Steakhouse - Moldy bread - Steakhouses Near Me - West Springfield, Massachusetts

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Can't say that the food from here is terrible but I don't think that it's worth the amount of money that I spent here. Spent close to $80 just between the two meals and one soft drink and one water. Considering the menu options that are offered , it isn't much different than your Chili's or Applebee's. I probably won't come here all too often but if you're looking for something other than Applebee's or Chili's this is another option. read more

Outback Steakhouse - Fried Chicken, Steamed Veggies and Mashed Potatoes. - Steakhouses Near Me - West Springfield, Massachusetts

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Great food. Great service. Awesome bartenders. We enjoy their steaks and appetizers. I like the chili Great baked potatoes. Good drink selection. Highly recommend Boom-a-rita read more

I was with a party and didn't want to be the guy complaining when I received my food. However, I ordered a ribeye. It definitely wasn't a ribeye as the meat was tough and there wasn't any fat at all, which is what you normally get with a ribeye. So I'm not sure if they substituted another cut because they ran out or this is what they serve. Either way I'm not happy with what I got. I got this on 10/29/24. So please figure out the issue with the meat. read more

regular customer who ordered a gin and tonic and did not look at receipt until I got home......$11.99 outrageous.....would hav ordered my regular outback beer for half the price.....you have very reasonable food deals but to charge almost $12.00 for a small drink is outrageous.....Don read more

Was missing a few things, and the food was very cold. the only thing that was good about the food was the chimichurri steak. this was for a special occasion after my daughter gave birth. the manager said she'd send something in the mail but never did. very disappointing read more

We came on a Monday night. Served by Patrick. He gave great service and the food was a good quality. We came because we saw only 5 stars and 1 stars on reviews. So we decided to go to review this place. It's one of the better outback's we have been to. Steak was done correctly and the coconut shirt was spot on. We didn't wait to be seated and the hostess was nice. The atmosphere was calm and it was very clean. read more

I went there to meet a couple of friends today for lunch Saturday. The manager was very nice. However, the food was not so nice highly salted food on mine and my friend, my friends, chicken salad, Cobb salad, however was OK. The manager replaced it with a piece of salmon, that was just mediocre. It's not her fault but I think when you have an older person come into the restaurant, they should serve more bland food and let the customer pick how much spices they want. I don't think we will be returning. read more

For what Outback is, it's a good steakhouse. It of course doesn't beat a local steakhouse, but it does a pretty damn good job making a steak and some bbq. We went here last week and tried something new-- the fried ribs. I was skeptical. They were served with the bloom sauce from the bloomin' onion, and was actually really good! Covered in sauce and very meaty. I always get steak here, and though I like to order medium rare, I always get medium here because it's basically outback's medium rare version. The steak is always nice and juicy. I usually get the loaded baked potato which is excellent, but this time I changed it up with the Mac and cheese, which was just ok. The green beans that were the seasonal veggie were crisp and garlicky, though. The bf got his usual order of the bloomin' burger, which is his favorite item on the menu. He gets it a lot. Cooked well with bloomin' onion petals served on top. We also love the cheesy fries ( outback makes a killer ranch dipping sauce for these) the steakhouse quesadillas, and the bloomin' onion of course. They also have good mixed drinks..they make a mean pina colada and this time I had the castaway cocktail. Yum! read more

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We love Outback! Food is consistently excellent and the baked potatoes are the best on the planet! Always great value and great service too! Our Server, Kesli was fantastic, so was the manager, Erika, Who stopped by a couple times to make sure everything was perfect! read more

Outback Steakhouse - Steakhouses Near Me - West Springfield, Massachusetts

Food was decent and not too shabby. The drinks are ok. Service is nice. As for the ambience it's not bad.

Today ruined Outback for me forever !! we ordered What we always s do a 8 ounce sirloin !! It was supper thick uncooked and fatty !! Gross I sent it back and it still came back raw !! They only charged me for one meal ! But they could of done more !! Looks like ya Texas Roadhouse from here on out !! I hope your experience is better then mine good luck read more

4 out of 6 meals were filet/steaks. Every ingle one was either way over or way under cooked. Mashed potatoes were so bad you couldn't even eat them. The desserts that were compared to make up for the terrible meal were equally bad. We won't be returning to this establishment. read more

I've been a customer of this west Springfield location for over 7 years. We would would come here so frequently we knew staff and managers by name. At its high those many years ago food, atmosphere, & service was always great! Unfortunately it didn't last when the manger moved to the enfield location and this location (west Springfield) took a dive. We kept giving chance after chance hoping that it was just a bad night but it never got better! We ended up traveling further to the enfield location and stopped coming to the west Springfield location altogether. Within the last year we have tried twice to come and have ended up disappointed. Imagine my surprise tonight in having the most enjoyable dining experience here (3/17/2022). I couldn't believe it at all! My food was HOT, let alone it came out extremely quick! I'm saying every single thing I ordered! Soup, wings, entree everything!! The service I can't say enough how amazing it was! Pam was my server and was soo sweet. There were also two wait staff gentlemen (Raith & Corey) that assisted her that were sooo attentive and efficient at making sure all our needs and wants were met! This was hands down the best dinner we have had here in I don't even know how long! It excites me to say that with service & food raising back to the quality and standards I expect that this location (west Springfield) will finally be back on our list of places to stop for an enjoyable dinner. The 180 is spectacular and you can tell that the changes that have been made have drastically changed this location! read more

Outback Steakhouse - 12 oz ribeye seasoned Outback style - Steakhouses Near Me - West Springfield, Massachusetts

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