Not bad but not the best LongHorn experience I've had. We did go on a busy night, but our craving for steak made us stay. When we were finally seated, it took 10 minutes for any server to get our drink order. Drinks took another while to come out and server disappeared for quite a bit. Eventually the food came out and it looked PHENOMENAL (as you can see). But they "randomized" the cooking of our table's steaks. I got my moms steak rarity on my plate and my mom got my dad's on hers? Regardless, they were on the tougher side. All else was pretty good, no complaints on the sides. My family had a great time anyways and always love the Western atmosphere of LongHorn. Not impressed but not disappointed either. read more

LongHorn Steakhouse - Renegade Sirloin and Redrock Grilled Shrimp + Sides - Steakhouses Near Me - West Springfield, Massachusetts

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Unfortunately, our experience at LongHorn Steakhouse in West Springfield was disappointing. Our waiter was polite and attentive, but the person who brought our food to the table was rude, impatient, and unfriendly. She practically dropped the plates in front of us without clearing the dirty appetizer plates or empty glasses from the table. We felt mistreated, and that level of service does not match the prices or the experience one expects from a restaurant like this. At one point, she even looked at me with a challenging expression and a sarcastic smile, which made the situation feel intentional. We would not return. read more

Every time we go eat in person everything is great. Now, if you order online something always goes wrong. Today I order some kid meal for my kid and the steak was very over cooked. It was burn!! It was hard as a rock when we got home. Very sad read more

LongHorn Steakhouse - Burn Kid's Sirloin Steak - Steakhouses Near Me - West Springfield, Massachusetts

Who the FUCK puts grated cheddar cheese on a house salad? I ordered a house salad as a side with my meal, I'm lactose intolerant, don't like cheese, and even if I did, that's still weird asf to put cheese on a salad! The server was cute though so it's alright. read more

The service was good however, our server was asked if they still had the $5 specials on the margaritas. She told him yes. So we all ordered the $5 margaritas. There were 6 of us who ordered them. When our bill came out, we were charged $6.49 so we inquired about the price change. We were then told that the price went up from $5 to $6.49. Not a problem, but why don't your servers and waitstaff know the prices of drink specials??? Then when asked she then says oh, the prices went up. We should have known this from the beginning. Had we all known, perhaps we would have decided to order a top shelf drink with the inflated price or not ordered margaritas at all!!! All I am saying is educate your servers and if they do not know something, please have them take the time to find out for the patrons. Thank you. read more

This place is my cousin's fave. It was pretty busy on a Saturday. It is the Salmon 10oz for him, sweet potato, Brussels sprouts, salad. Yes, 3 sides! You can't beat it. The Brussels sprouts were a little salty and not enjoyed as in the past this trip. The wings and warm bread hit the spot. My ribs were tasty and I was happy to take half of them home to share. Good service despite the wave of customers. They read more

The service was amazing the best service I've ever had. The food was amazing basically no wait time the food was great would recommend

Food slightly below average for this kind of restaurant. Bread was total flop-soft & flavorless. Service was pleasant but appallingly slow for a quiet afternoon. Should have known when the hostess was very slow to seat us. read more

Third time bad order, how does Rare Ribeye become well done and cold, tonight was the worse was like eating a overcooked burger, and I couldn't finish it, and I will pretty much eat anything, this second time on take out, and last dine in, same thing but at least had a little pink and warm, the waitress offer to exchange, it had taken over 45 minutes and everyone else was almost done with their meals. They have declined horribly over last couple years, wait staff usually nice and friendly (most) but the food and operations not so much read more

I have been here a number of times & if I have one problem with has to be the service of getting your food delivered after you order needs major help. Now note food itself isn't the issue but staff getting to you (even including if at the bar), getting order down & time in between and that's the issue. Side problems was men's urinal having some issues with plumbing (however according to management they're handling it tomorrow) but I hope they see this & what I mentioned is the problem. Overall my chicken with fries/rice pilaf was on point but lay off the cheese a little please. read more

LongHorn Steakhouse - Parmesan Crusted Chicken (wee too much) - Steakhouses Near Me - West Springfield, Massachusetts

Been going here for 20 years and 95% have been satisfied. Went today and server was good and food was good, but I must say that the front door windows on the entrance doors were filthy. Also, there were several pictures hanging on the wall that looked liked they had quite a bit of food etc. on them. Pretty gross actually. Just thought you should know this as it is quite a turn off. Place needs a deep cleaning. read more

Always get the porterhouse or t-bone. Great steaks. Eat at the bar, great service and chat. Bread, salad and loaded baked potato a must for me. Bar is fun to eat at. Love restaurant for beef. read more

I was sitting in the restaurant minding my own business just finished my meal. I was having a conversation with somebody on the phone, talking about the differences of the north east and the south east being I am from the northeast originally, but now live in the south. Allegedly comparing the northeast to the southeast is offensive and I was asked to leave. Never will they have my business. read more

Go to Enfield, CT because this place is a dump. Dirty tables, smells funny, sticky menus, booth seats ripped and cushion less. We left because we knew what service we would get. Unreal they stay in business. read more

My waitress was an absolute bich. she was rude and overall not nice at all. She gave us dirty looks and was not polite at all. don't go 1 star read more

Went to Longhorns in Wear Springfield for lunch and was pleasantly surprised. The receptionists could have been friendlier but we all have bad days, although on the way out she was more pleasant. Our waiter was great. Friendly, helpful and very pleasant. What amazed me was their luncheon menu. I ordered a crispy chicken sandwich with fries and it was 8.99. The meal was freshly made, hot and a normal size, not a luncheon size. I have to say it was done to perfection. I don't know about anything else but I would not hesitate to go back again. Overall the place was welcoming, the noise level was low and a very relax atmosphere. read more

The restaurant was pretty crowded when we came here. First we ordered our drinks. I had strawberry lemonade and my Husband had water. He wanted an appetizer so we ordered the Wild West shrimp. We barely touched it. Next we ordered our entrees. I had a 1/2 order of ribs, mashed potatoes and broccoli with cheese. My husband ordered 18 ounce t-bone streak, broccoli and a baked potato. We barely touched our food. Our son didn't dine with us, but we got his food to go. We ordered him a 9 ounce steak, broccoli with cheese and a mashed potatoes. When we got home, our son's steak was burnt black. Well done isn't charcoaled. My gosh! :-( The waitress Mandy was really nice and attentive. She filled my drink back twice and she checked on us. We dined at another steak house last night and we really enjoyed it. Tonight, my husband didn't like his steak. It wasn't seasoned at all. It was bland and he really wasn't pleased. I told him to send it back, but he said he will go home and add more to it. I even took home a strawberry shortcake and it looks absolutely nothing like the photo. I know we can't always get what we want, but at least come close to the photo. :-( If we had to do it all over again, we would've dined at another restaurant or waited until we went back home to Miami, Florida and eat at the Long Horn at the Pembroke Pines, Florida location. This was absolutely a waste of $98.28. Won't happen again. read more

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Yesterday 12/1/24 was my wife birthday. So she ask me to take her to this restaurant. When we arrive at 3:45pm, i told the 2 hostess at the front desk, a man and a woman that we were 4 in total. They told me that it would take about 15 minutes to sit. We sat down at the sit in front of them. A few people walk in and they sat them down while ignoring us. They gave us the racist look that those who dont like other nationality give. They left us there until another hostess came to the front desk. Before leaving they make a remark about us ( we dont know how many of them they told the other hostess while looking at us and left) The others hostess tried to fix their remarks and mistreatment against us. The new hostess sit us down in a dirty table and bench. Onions were at the table and bench. The waitress ( Kayla ) was very pleasant even though the food was NOT OF OUR TASTE. not her fault. HORRIBLE ATMOSTHERE. Bad birthday dinner to my wife. WILL NEVER AGAIN STEP IN THAT PLACE. read more

So dirty! There were probably 8 tables sat and 2 others are the bar and not only did numerous seats at the bar stay dirty for about 20 mins so did about 6 tables! The walk to the bathroom had so much trash on the floor. The bathroom had a flood and not one clean stall. There were more staff than customers and the manager did not help out the situation at all! She just charged the table notification things at the hostess station. Horrible! read more

I got food to go, but had a drink while I waited which was perfectly mixed. The NY strip was well cooked and exactly how I had requested. The food was delicious and I highly recommend. read more

I am a big foodie and going to a chain steakhouse is something I normally don't do. But I was pleasantly surprised. I got the ribeye and not even the big fancy one with the bone. I like it rare and it was cooked perfectly and the flavors were spot on. I will definitely be coming back because the restaurants I normally go to their steaks are $20 more than this one! read more

My girlfriend and I went there for dinner expecting a pricey bill, but we were celebrating so we were willing to take the financial hit, LOL. Well, the dinner was great and no more pricey than any other full service restaurant in the area - a pleasant surprise. We got there around 5:30pm-ish on a Saturday. The place was packed, but since it was just the two of us we lucked out and got a table pretty quickly. I really need to emphasize: This restaurant is *popular.* If you show up around dinner time (5-7pm), it's most likely going to be very busy. Our waitress was attentive and we ordered in good time. I ordered a steak and shrimp plate with Brussels sprouts on the side. My girlfriend also ordered a small steak dinner. The food was great - steaks cooked as ordered. I know it may not always happen, but this was a very good experience for us all the way around. I did notice they had seating issues for other customers, as it was so busy. But a restaurant could have worse problems. I've been to this restaurant a few other times, mostly sitting at the bar, and I've never had a bad steak or meal. We'll definitely be coming back. read more

The food was ok, but the service was awful! My husband ordered a filet with potatoes and a salad. After 10-15 minutes, we asked our server where his salad was and her response, "I have to go get it". She brought his salad and "banged " it on the table without a word! His dinner then comes with butter all over his mashed potatoes which he asked for "mashed plain no butter". About 10 minutes into the meal, she then came over and asked how everything was? ( I was almost done with my soup! ). The restaurant was NOT busy! I am giving 3 stars for food ONLY! read more

On our way to Pittsfield Ma., on business and stopped here for dinner. This restaurant is located in a large shopping center but is visible from the main road. So my business associate and I go in and are seated immediately. I waitress shows up almost immediately, takes our drink order and food order. Drinks come right away and a short time later our meals show up. When traveling on business I like to eat at Longhorn Steakhouse, but admittedly have had some issues with some other locations. At this location the entire experience was on point. I'm usually in a hurry and tonight was no different. We were in and out in around 45 minutes and I happy. read more

LongHorn Steakhouse - Steakhouses Near Me - West Springfield, Massachusetts

Restaurant was nice and clean, Emily was a great server and my steak was cooked perfectly.

Bad service from Emily our waitress. Took a very long time to take our order. Gave us our drinks and we waited again to place our order. Gave us our food and left. Never came back to check on us, never cleared a dish, never refilled our drinks. I had to ask 3 times for a takeout container and the third time she said with an attitude, its coming. We ordered desert and never cleared our table we had to eat desert around dirty dishes. Stake had way to much pepper on it but all else was good when we finally got it. read more

LongHorn Steakhouse - On the left is our desert and you can see everything on our table. - Steakhouses Near Me - West Springfield, Massachusetts

I was here for a lighter lunch yesterday. It has a cute interior with a western vibe as one might expect. It's proximity to Table and Vine next door is also a huge plus. They serve complimentary bread to begin, and we also got a second loaf. I ordered the 7-pepper sirloin salad, and it came with red onion, tomatoes, and blue cheese crumbles. I got blue cheese dressing and I will say that the steak lived up to its name, being very peppery, and the blue cheese that came with the salad was also very pungent. I admire that, since it seems some chains scale back on flavor to please more bland palates. My bf ordered the big sky burger and some lobster and shrimp chowder. This burger has prime rib on it as well, and he enjoyed it. He did ask for it to be medium well and it came out a lot more pink than medium well...which is why I'm taking off a star. He didn't mind and didn't make a big deal...however I am sure that the restaurant would have made amends if he did make a big deal, as our server was very friendly and helpful. I would go back! read more

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This is the worst restaurant I have ever been to. Service sucked and the manger said he would give us 25% off our bill and that didn't happen after we waited for over 45 minutes waiting for our over cooked, cold food. Which put us over the 90 minute state mandate limit UPDATE they reached out to me and offered very little to entice me to go back. SMH. read more

This place went down hill. They forgot our sides, and my steak was completely raw. I won't be coming back. Texas road house and even 99 is better quality read more

My friend and I stopped for dinner after her doctor appointment in Boston for her cancer check up. She is on a special diet and had a lot of limitations. Izzy DellaCroce, the culinary manager, wrote down all her special needs and actually made some of her dinner himself to assure it was correct. Everyone was very kind which helped her feel ok about asking for special treatment. read more

Went to the Longhorns in West Springfield. We had a table of about 10 people. They had one waitress working the 10 people plus her other tables they should have had someone helping her to bust the tables. The food took forever to come out, and when they came out, some orders were at the wrong or just not right two of us ordered the steak tips my friend had a literally bowl full of meat. I had a bowl of nothing but sautéed onions when I complained about it they took it back stuck a piece of butter on top of the mashed potatoes and then they just serve me more onions, very disappointing. Very disappointing. Food seem room temperature at best. This place has gone down the menu. Seems a lot smaller the appetizers also lack in anyone wanting a good appetizer. Don't know what happened to this place they gave a table of 10 two pieces of bread very sad very sad the way it was Done very disappointing possibilities of going back there again would be little to none. That's just my opinion. read more

Great steak dinner for two for under $50!! I had the big Longhorn steak and my friend had the 6oz filet. Cooked and seasoned perfectly. No need for A-1 here! read more

As we had a great meal and food was amazing as always I was very dissatisfied with how the manager treated his employees tonight (Saturday 3/9/2024). I believe his name was Dane or Dave. He sent another employee into the bathroom to call out an employee (Emily who is an absolute sweetheart and very diligent while working) in front of customers. this was extremely unprofessional and he stared down the girls bathroom as I exited the bathroom and Emily followed behind. I saw the whole situation run through and Emily who is human and needs a 10 second bathroom break should not be ambushed in front of customers. Extremely upsetting for this manager to treat his employees this way. read more

Well, I called at 5:30 pm for a 6:15 pm waitlist. Arrived at 6:15 pm and here we are at 7:12 pm still waiting to be seated. You can say that, so far, it's not been a good experience. They offered us free appetizers that would be waiting for us at our table. They were there, but service was slow, we had a dinner cooked incorrectly, my dinner was super greasy, and their molten lava cake tastes like a Suzy Q with freezer burned vanilla ice cream. read more

We have been here dozens of times over the years. Never disappointed and the steaks are always cooked perfect and love the awesome sides. Also love the call ahead seating. And the waitstaff is always attentive friendly and spot on. Love this place. The manager always comes around to check on your experience. You can't go wrong if you your looking for a great steak. read more

ON a rainy Saturday night our party of 6 arrived at 7pm AFTER calling in an hour before letting them know we'd be coming in for dinner with a 85 years old handicapped lady in a wheelchair. When we arrived the receptionist told us, our table was "still occupied by a party that had been there already for an hour and a half and were just sitting around". I did note that because of the layout of the restaurant being mostly booths, there were in fact only a few tables that could accommodate a person in a wheelchair, all of which were bunched together for two large parties. We waited out in the damp windy CHAIRLESS entranceway for 20 minutes hoping one of the tables would open up, which turned into 40 minutes with no effort on the restaurants part to move the stagnant party along. Meanwhile, a couple of larger booths that could handle one wheelchair were offered to other patrons that arrived well after we did as we stood patiently waited for a regular table. Finally one of those tables did clear and it took the restaurant another 15 minutes to seat us, for what turned out to be a mediocre dinner at best. It was evident to us all that the management and seating receptionist did NOT know what the heck they were doing and showed extraordinary inconsideration and lack of hospitality in the poor way they handled our seating, especially after calling an hour beforehand informing them we'd be arriving at 7pm with a handicapped individual in a wheelchair. VERY poor service or accommodations to those that are handicapped. read more

We had a lovely lunch with fresh bread and crisp salads. Ice cold beverages and libations from the bar were delicious. The steaks were perfectly cooked as ordered. Our waitress was very kind and courteous... brought us water refills and more hot bread and butter as well. The food was all hot and fresh from the kitchen delivered in person by the manager himself. Great lunch with friends at a clean well kept restaurant. read more

LongHorn Steakhouse - Prime Rib shaved steak sandwich with loaded mashed was amazing!! - Steakhouses Near Me - West Springfield, Massachusetts

A group of 8 of us visited your location last night after a 12 hour outdoor horse show. We were cold, tired, and hungry! We had a wait so decided to get a drink while we waited. It took the bartender who looked over but then away to FINALLY take our order. After serving it to us he put the drinks and check down and walked away...not even a thank you! After managing several nightclubs and restaurants for 40 years I would have not condoned this behavior. Now EMILY the server was EXCEPTIONAL and went above and beyond for us...I would hire her in a minute! read more

Worst place on earth. First we didn't get sauce on the chicken that we asked for then they bought it back and it was spicy instead of barbecue so she didn't even eat it. Then half of my steak tips was filled with just mushrooms and onions. wouldnt recommend read more

Loved my food! Totally worth the wait. The sfaff was patient, thorough and kind. Would recommend to any e.