Date of visit: 8/20/23 Most of the BW3s in the area have closed because of poor service, lack of staff, or a combination of those two, so it was a fun little treat to come here when we were in the area. Sadly it was a mixed bag in terms of the experience, though I certainly have had worse! We waited a while to be served, with no one around at the front of the store upon our arrival. It was so long that I was looking up other restaurants in the area to consider before Jazmyn appeared. I found out later that there appeared to be all of three staff people here at this time. Food was decent, not amazing, and just made me miss the golden age of Buffalo Wild Wings when the place was full of people and the food was outstanding. I had teriyaki boneless wings and I did score one extra wing (11 instead of 10) and so that's why I went three stars instead of two, and the food did reheat well later, so that was nice. read more

Buffalo Wild Wings - Teriyaki boneless is always the way to go! - Chicken Wings Near Me - Germantown, Wisconsin

Wings Cold A.S.F The Whole Platter Won't be back! Bad Experience from the bartender to the manager It's cold inside to the long wait read more

Buffalo Wild Wings - Chicken Wings Near Me - Germantown, Wisconsin

I don't know why I keep coming back. Maybe it's because I don't like the stand alone restaurants. This place is so slow it's like watching paint dry. Thankfully I didn't see the waitress that came out the bathroom without washing her hands! Yes I did report her! All I ordered this time was wedges! 45 min wait on wedges! read more

I am writing this as I wait for my wings order to be remade after I waited well over 30 minutes in the first place for it to come out wrong, and literally cold. When we got here there was literally only 3 other tables sat (not to mention no one was at the host stand to seat us had to wait for that as well) so they aren't super slammed or anything that warrants a long wait. It's been 20 minutes now since they were supposed to fix my order so about an hour waiting for what I ordered. I really wanted a skillet cookie but decided to not even try and end up waiting another hour for a cold sad cookie. This experience was very sad for me as a very hungry and pregnant lady. read more

Slllllooooooooooooooooowwwww. There was no wait to get in - on a Saturday night during prime dinner time, maybe that should have been my first clue. But the hostess and waitress were both so slow I might as well have gone to France for dinner. But at least the food was mediocre! It was lukewarm and dry by the time we got it. The cheese sauce had solidified. Some of the sauce cups were significantly less than half full. But at least it was expensive! This location has been getting worse for so long that I can only assume that both management and ownership are utterly incompetent. Seriously, don't bother coming here. read more

Food was messed up and cold multiple times and they got a lot of our receipts wrong and we all really was just overall dissatisfied and disappointed with the service and overall experience read more

I waited on the phone for 20 minutes trying to place an order for pick up before I finally hung up. Someone answered immediately then put me on hold. Unreal. read more

I wish I had read these reviews before placing an online order. 45 minutes from order to receipt of food (in restaurant). Once (about 5 min into my 30 min onsite wait) a employee said "it's not ready yet". Nothing further... in fact the woman was not seen again until she came out with my (and three other) orders about 40 min later. Spoke with the manager on duty - she said there had been a problem with my order and they had to re-make it. When I suggested that communication would have been nice - she said, "I thought she did tell you." The bag was "sealed for your safety and satisfaction" so no easy way to confirm the correctness of the order. Also noticed (later) that no one had signed off on the "checked by" line. The fries were cold - not cool, cold! Like they had been packaged when the order was placed (45 min prior) There was supposed to be 3 sets of carrots/celery, and 1 container of ranch dressing. In fact, there were two containers of ranch dressing and NO carrots/celery. The restaurant was nearly empty (3 tables in use?). The staff moved at a sloth's pace - no urgency, no care at all for the customers. Stay away, stay FAR away from this location. B-Dubs is known for being slow, but this location set new records! read more

Service was mid did not give me my baby carrots very slow even though nobody was here food was mid but filling

Was there for 30 minuets, didn't even get Asked what i want to drink. Shitty place to choose

TL;DR: Rude staff, cold food, missing order, and no one answered the phone when we tried to fix it. DO NOT EAT HERE. This is the first review I've ever written about anything. Ever. That's how bad this place was. My friend was hesitant about going to this Buffalo Wild Wings because it only had two stars, but it was the closest one to us and we figured, it can't be THAT bad, right? Somehow... it was worse than we expected. When we walked in, there was no one to greet or help us. We stood there awkwardly for a while until I finally had to walk over to a waitress, who definitely saw us standing there, to ask if we could be seated. She gave us attitude when we asked to dine in (this was around 10:45 p.m., and the store doesn't close until midnight). At that point the vibe was already off, so we decided to just do takeout instead. It was the day before my birthday, so I asked if they could do anything special. The waiter said they offer six free wings for birthdays and that since it was only about an hour away, he'd still do the deal. He even put the order in. Then a few minutes later he came back and said his manager told him they couldn't do it because it wasn't technically my birthday yet, so they cancelled the order. I get following policy, but it just added to how unwelcoming the whole experience felt. Our food came out, and by then me and my friend were just ready to leave. We drove almost 20 minutes back home, only to realize they completely forgot my friend's order of wings. At this point it's around 11:30 p.m. We tried calling to get a refund since we didn't have enough time to drive all the way back, but after being on hold for several minutes, the call just disconnected with a robot voice saying no one was available. Tried again...same thing. Keep in mind, THEY WERE STILL OPEN. To top it off, the food we did get was cold. DO NOT EAT HERE. read more

Excellent service. Bartender was skilled. Clean place. Welcoming ambiance. Delicious wings. Fast service. read more

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Do not order take out from here. food came out an hour after the estimated time. the food was barely sauced and overcooked. Staff at the counter kept on saying order would be prepared in a couple minutes, but it was not. terrible service and barely any staff read more

Waited 10 minutes at bar, acknowledged once and never received service. 1 star for atleast they telling me to wait. Very dirty.

Worst service i've ever gotten anywhere. 1 hour wait time for food when there barely any customers. Stuck there 2 hrs total. Nashville chicken sandwich tasted bad. Overall garbage read more

Ordered take out. Still waiting after 15 minutes and no one offering to help at the take out desk. Never ordering here again.

Had a good experience doing a pickup order here tonight. Arrived 5 minutes early to pick up some boneless wings and everything was boxed up and ready when I arrived. They have a deal to get 10 free on their website. Their boneless wings are so big, I was full after 4. Wings were heavily sauced which was good. Only complaint is our dressings weren't labeled. I would come back to try dine in read more

I would give zero stars if I could. I placed my order online and showed up at the designated time. 1130 on a Saturday afternoon. When I walk in there was nobody there at all to greet me. Took 5 to 10 minutes before an employee even showed up. Another 15 to 20 minutes to get my food. I won't be coming back. Unfortunately, this location has really gone downhill. read more

I signed up for every fast food app I could think of and b dubbs was one of them, unfortunately at the time I forgot the password to my acc, so I told them I have a birthday reward and if they could look up my phone number instead bc I received an email from all the fast food places just yesterday lol and so on my break, I went into b dubbs and the cashier was the slowest old lady I ever- like I only had 30 mins to get the food and go back to work but this old lady(says on the receipt her name is Karen) she decided to tip herself $5 on my free birthday reward, I ask her for the receipt and she said she didn't know how to work the screen properly and I just think she should be fired, she doesn't des to work if she's scamming ppl for their money like that, the store number is 0520, it's on N96 W17990 County Line Rd, time of purchase is 3:09 pm on 02/27/2026, I still have the receipt and everything, I got the food after 10 mins bc the nice lady with the beautiful long nails(she looked Mexican) told the kitchen to rush my order so I can go back but my timer rang when I was walking back and I didn't get to eat any until my 2nd 10 min break, I was hangry all day working on my feet, but I made it through the day and ate the wings cold like a chud, so it's alright, I just hate her work ethic, never going there again... read more

This location is trash!! Mistakes happen but the goal should be to keep them to a minimum. This is especially important when dealing with people that are spending their money at your establishment. I thought that they had shut down. I would've never placed my order had I known it was coming from them. My All American Burger came with no buns. That's right, only a patty. There's not even an option to disregard the buns. So, in short, these people just don't care. I've had several issues with them in the past. Again, I thought they were shut down . Unfortunately, no. Do yourself a favor, go to a different location. BWW on County Line Rd needs to be erased. I sent the photo from today's (bleep) episode. It's somewhere online. Only 1naked patty at that. read more

Waited 2 hours for food to come out, they said the kitchen was busy but there was no one inside ordering food

I have been here numerous times and I'm not sure why I keep giving it another chance. Tonight we ordered dinner to get picked up hoping it would be better. Wrong. We got there and they said "someone called and canceled it". Please tell me how because I pulled it up on my app and it was still there as well as the money in my account being taken out. If I could give 0 stars I would. read more

Very slow today, business- wise, but the cold food should never touch the hot food in presentation. And the food was BWW mediocre. It was fine. read more

I enjoy going here but tonight was a forgettable dinner. Table was dirty, I had to go ask the bartender for wet wipes to clean the table. I also had to go get silverware from the bar as well. When my order came they forgot part of the order. My chicken sandwich was two tenders thrown on a bun. Then when I took a bite, it was cold and so were the fries. Usually I have a a great experience here. Waitress did her best and she will get a nice tip as usual. Just need the manager to know to do better. read more

Called in carry out- told 15-20. We have been waiting for an hour- still no food. Do not recommend- soooooooooooo Slow!

The most unprofessional, incompetent restaurant Ive ever had the displeasure to engage with. I ordered a meal on July 17th and later had to cancel the same. It's been a week and Ive spoken with Several Manager's (I believe theyre Shift based) and each gives me a new spiel on who/how the refund will be done. I still havent seen the Refund being processed. I'm now going to file a Formal Complain with BBB and with my Bank. Not only are their Wings overcooked and emaciated, the establishment severely lacks Customer Service training. Please do not indulge your hard earned money here read more

Have ordered several times, all deliveries, and only 1 out of all the orders were correct. The last order was missing wings, missing all sauces, and missing celery, and the two orders of wings were mixed together. My wife called to let them know and they hung up on her, she called back and they said they would give us credit and never did. The wings were also extremely overcooked and dry. They blamed the missing items on doordash. read more

Been here for 45 minutes, we don't even have our drinks yet. could of driven to the next location 30 minutes away and already be eatin

This place is both terribly slow. We both ordered cobb salads, and neither of is got tomatoes on it. They gave us four slices of tomato..... to share between the two salads we ordered. They're not even under staffed? Literally don't care about their customers. read more

Buffalo Wild Wings - Cobb salads - Chicken Wings Near Me - Germantown, Wisconsin

BWW gets updated to 2*. The credit for the app that was never received showed after 11 days.

It's been a long time since we've had bw3's so we were hopeful. Unfortunately we were disappointed. We ordered two buffalo ranch chicken wraps and NEITHER of them had ranch. So they were dry as hell. We also ordered three large ranches and they were all wrong. We received three southwest ranches. The southwest ranch is good, but it's not what we ordered which is frustrating. We ordered delivery and it took a very long time, which is more so an issue with doordash but still took away from this experience. read more

Service could've been better, we sat for 30 minutes without even getting any water. Food came after we sat down for over an hour and the food was very dry and just covered in sauce! Will not be coming back. read more

Buffalo Wild Wings - Chicken Wings Near Me - Germantown, Wisconsin

Superbowl Sunday we ordered three dinners online. Employee confirmed they were all in the bag upon pickup. Got home and my dinner was missing. Called and MGR apologized and said he would take care of me. Well he didn't. I contacted corporate and called BWW another two times. No return calls, no refund of my money. That was the first and last time we visit this establishment. If that is how they treat their customers I want no part of it. read more

No! Every person smelled like weed, the food came out cold, the food was low quality and the waitress was an idiot. I will not be going back to this location! read more

Alright, folks, gather 'round because I've got a tale for you. I've been to more Buffalo Wild Wings than I've had hot dates, from the sun-baked Southwest to the cheese-loving Midwest. But Germantown? Germantown is where the magic happens. So there I am, ready to order my trusty tots, when the server asks me, "Would you like to add a dry rub to those?" My brain did a double-take. A dry rub? On my tots? I didn't even know this was an option! You bet your sweet wings I said yes. And baby, when that lemon pepper hit those tots, it was like my mouth got invited to the best party of the year. I'm talking flavor so good it made me want to write a thank-you note to the chef. I'm not exaggerating when I say that one bite made my butt cheeks clench in pure joy. Yeah, it was that good. So here's the deal: if you're rolling through Germantown and you don't order your tots with that lemon pepper magic, you're doing life wrong. Get on it, people--you deserve to experience this level of tasty brilliance. read more

Horrible service on a very slow Saturday afternoon. Ordered the cauliflower boneless wings. Wow! Disgusting. All breading and sauce. Little to no chicken. Yuk!!! No drink refills, no checking back to see how we were doing. Jasmine must have been busy in the kitchen cuz she had two tables in her section. Nothing about this visit would bring me back. read more

Food was absolutely atrocious. I wouldn't feed this slop to my dog( and I dont even own a dog). Once upon a time when they were BW3, this place on water st. in downtown MKE, was a great place to get food. Those days are long gone!!! Avoid at all costs. Complete waste of $$$ and time. With all the other establishments in that general area, do yourself a favor and go to one of the other establishments, they so much more deserve your money and business. This place doesn't even try. Pathetic! read more

Service was slow food overcooked we had to wait for our food for one hour, and there's literally almost nobody in here. I don't know who to blame for this, but we Finna fight it's gonna be a boxing match. read more

We keep trying to give this place business and it gets worse and worse. Today was an all time low as we were asked to mobile order from our phone and our server would bring us our food when he saw it on the computer. I finally got our sodas when he saw me waiting at the bar to ask someone else to fill them. None of the rewards for free items came off and the place desperately needed to be cleaned. Go to West Bend. Worth the drive. read more

0/5 for service. Waiting 30 mins for the check and had to ask three times for boxes. Have never had worse service at a restaurant.