We have eaten here twice now and we will never be back to this location. Both times were absolutely horrible. Food old, stale and by no means fresh. The entire establishment is filthy from the layers of ickiness in the cloth-backed booths to the bathrooms, it's just purely disgusting. We have been to other locations in Ohio and they were stellar in comparison. Very clean and food was great quality, but not Lansing. It's like a completely different restaurant. It's a shame, but that's the way it is. Maybe there has been a change in management or something, but the Lansing location is in serious need of help. Decor and atmosphere is the same as other locations.......just much dirtier and very unprofessionally run. At our second visit, we didn't even stay. We had already ordered though, so we asked if our food could be changed to "to go" and they complied. Only thing is, when we got home, we realized that they must've DUMPED my salad into the container because everything was in reverse order. All the toppings were on the bottom. Nice, real nice. Didn't eat it anyway cause it was very old lettuce.........refrigerator smelling and limp. Disgusting. The fries were very stale and had obviously been sitting out for a while. Save your money and go to Chili's. Way better food, selection and it's FRESH! read more

Decided to go to the Lansing, IL. B-Dubs for Mothers Day on 05/11/2014 at 12:45pm for lunch with our family. It took 45min. to be served anything. There were only 6 parties in the building if you include ourselves. We were a somewhat large party of 12 so we tried to be understanding. Our server seemed to be the only server really doing anything and working hard. While we seen a bunch of the girls hanging around talking and some gossiping in the bathroom about a "Childs Dad." After our service, we were about to pay our bill but asked to speak with the manager. We wanted to inform her how we were a bit dissatisfied with the time it took to get our food and give her the opportunity to apologize and possibly improve the service for the rest of the customers. The manager that was there at the time was the most disrespectful person I have ever met. She was actually one of the girls we had seen standing around doing very little. I love B-Dubs and have never had a bad experience until today. The woman had zero sense of accountability and little to no customer service skills. My husband told her, "It felt like we were waiting an hour for our..." Then she interrupted and yelled, "Really, and hour..." Rolled her eyes then continued. "Well we'll see, I can check the camera's and the tickets." Then she ran to the back/kitchen, came back out by us and said, still with a raised voice, "Our ticket says you got your food 20 min. after coming in." I stepped in and asked if I could speak with her instead. I asked her to lower her voice and that she was being incredibly rude. Then she started yelling saying telling me I was rude to say anything and if that was our only complaint she was going to leave now. I said " Wow, I see this is your customer service." Asked for our Check and proceeded to pay. Our party had three separate checks, My brother paid in cash, Step father paid with a debit, and we were trying to pay with debit. She tried to charge us for both our check and my brothers check, which he had paid in cash. We saw him pay. She also seen he paid. She refused to give us our debit card back and proceeded to make a scene, saying that our card was declining and accused us of trying to skip out on our check, which obviously we were not since we gave her our card... So we called the police. We waited outside the restaurant and she came out there huffing and puffing and called me a liar while I was on the phone with no one of any concern to her. When the police came everything got resolved and the police seen that my brother had paid and that we were trying to pay the whole time. The police officer encouraged us to inform the company and to pick up a police report from the station for the company to see. This woman was just bitter that her management skills were criticized. Hey, I can understand being upset about it, she's human like the rest of us. However, she is getting paid to be a professional and to hold a certain amount of professionalism while working with customers I assume. We were not loud we didn't even have a chance to try and be discreet. She was acting like an emotional high school girl. It was very unpleasant and embarrassing. I don't understand why people think it's okay to treat other people in that way. Especially when you are getting paid to give a service to some one. BTW the woman would not give us her name and was not wearing a name tag. First she told my husband her name was Abby, then told me, Amanda, then our waitress Alli, said the manager was lying to us and her real name was Jocelyn Teller. That Abby was the GM and not there and was temporarily in place for Amanda who was on maternity leave. Our waitress also told us that Abby/ Amanda/ Jocelyn, was just the temporary manager and has had a lot of complaints from other customers these past few week's since she has been managing. I suggest a change in management or strong reprimanding and change. It was difficult to enjoy our Mothers Day after an experience like that. Food Awesome, service from management, terrible! It would be nice to be contacted over this situation by a representative that can at least attempt to make this right. No one should have to go through an embarrassment like that. I had my small children with me who were confused and scared because of how she was acting. Many people from my party contacted corporate and will be waiting for a response from the company. Too many people these days demand good pay and forget they must also provide good service along with it. Self entitlement is not the same thing as being confidant and fighting for fair pay. There are way too many qualified people looking for jobs and who can do so much better... I suggest this woman changes and improves her work ethic. It just really sucks that we can no longer support a company within our community because of this embarrassing situation. read more

The manager Andy was fantastic, courteous, professional and very helpful. I'd go back simply because of how he greeted and helped out the table. Give that man a raise! read more

The Buffalo Wild Wings food chain is famous for being the spot to go to catch the big game. Television commercials portray the eating place as a high energy location. The place definitely lives up to its reputation, with a few exceptions. Buffalo Wild Wings is undeniably a great place to hang out with your buddies and bond. The wings are excellent. The setbacks of the restaurant are the service and the price. "Bdubs" in Lansing, IL has very slow service. If you go with a group of over five friends, be prepared for a wait of over an hour. The food is undoubtedly delicious, but can be a bit pricey. For best results, go on a Thursday when the restaurant has its special of 60 cent boneless wings. read more

Terrible experience!!! I placed my order over the phone for a buffalo crispy chicken garden salad with blue cheese crumbles. I picked it up, and it's a grilled chicken Caesar salad with blue cheese crumbles. So I tell them politely it's not right I ordered buffalo crispy chicken garden salad. The guy says this is grill they just messed up the crispy part. I said I wanted crispy chicken dipped in buffalo sauce not sauce on the side. So he says ok ms. 2 minutes. I pay for it, my salad comes back out and now it's a crispy chopped salad. Same salad, same grilled dry chicken!!! I asked for my money back! The manager comes over and ask the cashier what's wrong, he explains, and the manager ask for my receipt and tells me he deleted my charge, so depending on my bank policy they're only going to hold a penny. I ask him why he just didn't refund my money, I never had anyone tell me they deleted my charge. Reminds you he's the manager and he never apologizes once, or try and make it right. Never will I ever step in BWW again!!! Someone needs to re train him or demote him, I'm just saying! It's only serving food, not performing open heart surgery!!! Oh and I only gave 1 star for getting the blue cheese crumbles right. read more

First of all carry out is great. Never go to the bar after 11:30 p.m because they are ready to go home so you get bad service. Given the benefit of the doubt, I went there three time and three different bartenders and all three time got the same outcome. The wings come out cold and they looked at me like I was crazy. They told me it just came out of the kitchen. read more

i've been to different BWW, but this one is at the bottom. we went in and the cashier was moping. no big deal, but the problem is that we weren't even acknowledged, and also we weren't even helped until they were done moping. we took our order to go. our wings were ok, but had almost no sauce on them. that was very disappointing. based on the service and the wings having almost no sauce, i prob won't be back. although i have been to other locations with better service and better tasting wings, so i wouldn't ban all BWW. read more

Really, it took 4 times before they got the order right. I had to go back twice and each time, they NEVER checked the bag. Seriously, 3rd graders have more common sense and provide better customer service. I will continue to drive to Orland for a decent food and experience. read more

Our first time there was the fall of 2011 between baseball games. We had a new server that was being watched by someone experienced (or so she said). We had at least 12 people on two different tables. Why put a new person with so many orders? It came out wrong of course. We asked for separate checks and all ordered separate. Everyone's bill was placed on our credit card. They fixed it but it put a hold on that $ for 4 days. To say sorry they gave us a $15 gift certificate for their location only. Well we used it today and things weren't any better. The place was not busy but it took over an hour for wings and a salad. Then she put things on our bill that we didn't order and actually asked us if we wanted her to fix it. Hello?????? Never again. read more

I little dissapointed when I went tonight. Service was amazing but food wasnt so good. Botched my fist batch of wings. They were completely over cooked. Then over charged us. $20+ for 12 boneless? I asked the manager if that was right and kept trying to tell me it was and i was wrong so we just sucked it up and left. I will not be eating there ever again. read more

Cold, terrible food and slow service. I won't be going back there. No surprise that it was empty on a weekend afternoon.

I have been there about 7 times and i always good on tuesday for 40 cent wing night. Their wings are very delicious. I always get mild and barbeque and it always seems to satisfy. The waiters i usually get are nice except on time i did get this pregnant waiter and see was kind of slow, but you dont want to yell at a pregnant lady. Other than that one time its been good. They also give you free refills on your drinks and i like to drink pop. read more

It's an okay place if you're going just to watch the game and don't care about the food. Every single time they screw up our order in some way, and the managers are rude and unwilling to do anything to help out in fixing the messed up orders. The staff needs to learn what boneLESS means. Bring back the Tortilla Grill. read more

Went there to watch the games and have a few beers. Asked for a Guinness on tap, all out. Asked for a Heineken, all out. Asked for an Argus, all out. Then asked for a sample of a beer I never heard of on tap, was told they don't do that but I could get a flight if I wanted. OF WHAT! A flight of miller, bud, and coors? There was one other person at the bar. ONE. I asked for my check and it took the waitress 15 minutes to get it. Told her I was just going to leave and she finally brought it. Awful. read more

very new.....in the old Tortilla Grill spot......was there tonight with crazy USC fans to watch the game against Ohio St....... how ya doin Columbus? :-) turn left when yu go in to get to the bar......small area compared to Scherrerville...... but lots of HD TVs......... wait staff very friendly........totally over worked though...... its right over the state line........so no smoking..... but as illinois see's it........ yah cant smoke there........BUT kids allowed in the bar........ so no smoking but yu can get totally wasted with your 10 yo kids around?...... and illinois people make fun of us??? haha .the beers good...... like 20 on tap.....3F's and Fat Tire too....... tons more in bottles.....$3.50 Miller Lites this months special,,,,,i love the flavors you can get with the wings.......spicy BBQ and thai are my personal faves....but the wings are so so small its crazy.......if yu get wings, get boneless...... a little better deal.......the rest of the menu is way to $$ and small portions too..........nuthing to reccomend.......... BW3's is good for 2 things....... $3.50 drafts....and hanging out with friends........ oh and they have golden tee too which i can kick my dads azz at hahah read more

entered w/ family & could almost immediately tell from the "HIRING SERVERS" sign that on entry, delayed, low grade greeting. no welcome talk from the same person who seated us; saw 2 waitresses busing tables and going about. we sat for about 20 mins, and no one approached us- no water- how your doing.. nothin. we left. very disappointing, as this seems to be common in many restaruarnts. customer service is so important that i don't think some employees get it. read more

Is it a bar that serves food, or a restaurant that has alot of beer choices and TVs. Either way they are way over priced. I am 58 and getting too old to hang with the kids but we were going out for a lunch with my daughter and grandaughter a few Sundays ago when I experienced my last time there. I was carded! And when we complained we treated shortly by management. Right after that we tried to play the games with the Grandaughter and when we told them that the game was eating money and not working, the manager slapped 75 cents on the table and walked away. And oh yeah, the waitress dropped some kind of salad dressing on the floor behind my wife and it splashed up in her hair. They were very apologetic but not even a round of beer on the house. Our party was 4 adults and 2 kids, we spent almost $100. on a few beers and some fried "food". I complained on the web site and they called and acted like I was trying to game them. Still no "let us buy you a beer next time you come in. Bottom line is if you're 25 and live at home and are looking for a place to have a beer with friends this is a good choice, but for the average person this place is way over priced and the food is mediocre. read more

place sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i ordered a beer and the bartender forgot to serve it! this wing place was out of ranch!!!!!!!!!!!!!!!!!!!!!!!!!could you believe that!!!!!!!! RANCH!!!!!!!!!!!!!!!! on a tuesday!!!!!!!!!! what wing spot runs out of ranch!!!!!!!!!!!!!!!!! the worst part is they didnt tell me! if they did i wouldnt have gotten food! who ever takes inventory needs a yelling! gave this place the bennefit of the doubt. i was stupid to go there 2 other times and got the worst service of my life! this place needs to clean house and hire all new staff! every single staff member needs a training class or something! who ever runs this place should be ashamed!!!!!!! i think i got an ulcer from the anger and dissapointment. p.s dont sit in the bar area! its 100 times worse read more