Sorry you get a one from me also. First of all. Soggy fries...yuk. Smash burger, a burger flattened and over cooked like a fast food burger. Dry and grey. Boneless chicken wings. Seemed to be a frozen food product. Very thick dense breading with a little processed chicken type food in the middle.. about 12 ish years ago I had a burger at a Buffalo Wild Wings and it was one of the best I ever had. This was fast food type burger. Not what I drove 14 miles looking for read more

Very crowded, call ahead order of 6 wings took me over 10 minutes to pick up out of a warmer but they were good and made correctly so maybe they just need a larger staff to handle the dinner rush. read more

Buffalo Wild Wings - Seating as you enter - Chicken Wings Near Me - Lee's Summit, Missouri

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Pricing is outrageous and quality of the food has gone downhill consistently for years. Don't recommend if you enjoy wings. The also charge for condiments for to go orders read more

Buffalo Wild Wings - Charging for condiments - Chicken Wings Near Me - Lee's Summit, Missouri

Tonight has to be the worst service I have ever gotten from BBW. Not enough staff in bar area. Bartender couldn't keep up or know how to really bartend. Waitress has way too many tables. Waitress was combative when things were incorrect with order. Had to ask for napkins and silverware. Never got a refill on my beer or even offered. Male Manager walked around in his coat through the restaurant like he was ready to go home. Didn't seem to help his staff at all. Instead of renovating this location maybe they should have just shutdown all together. I'll be going back to my BWW OP. I can't even give this location any stars!! read more

A couple years ago this location wasn't doing very well, but over the past recent months, it had done a complete turn around! This location has a lively atmosphere with fast service. Staff is friendly and they are very strict with their 10pm curfew for anyone under 18 which i like. Very clean too. read more

They turned me away despite being practically empty. I have never in my life been rejected service like this. The laziest workers I have ever seen. I would love to talk to a manager and hear what possibly justify their excuse for this. read more

Ordered pick up at 3:30 pm, restaurant was nearly empty upon my arrival. Had to wait an additional 15 minutes ...45 minutes total time to prepare one chicken tender order. Got home, order was incomplete, way overloaded with salt. Threw it in the trash, I'm done with that place. read more

Service was ri...dic...u...lous...ly slow. Waited forever for everything. Wings were meh. Wings down the street at Hy-Vee are far superior. Won't be going back. read more

The entire dining experience was deplorable. We arrived to an empty restaurant around 2pm after a kids event. First issue we noticed was the condition of the restaurant. It was filthy. Thank goodness they keep the lights dimly lit. Resturant is in need of an internal makeover. We assumed since no other patrons were there our service would be good. We were sadly mistaken. We waited for 10 mins after being seated before I finally had to go ask the bar tender who could take our order. Our server finally got up from the table he was sitting at, put down his cell office , & came over to take our order. You could tell we were inconveniencing him but being there at the Resturant where he was on the clock. Took our drink order & food order at the same time then didn't see him again until the check came. No refills no how is the Food, just zero f*cks given attitude. Still tipped him but tough to justify the tip with his service. Another reviewer stated this BWW is a complete Train Wreck, & I have to agree. I hate to lose this BWW but won't be going back until they correct these issues. read more

First time coming to this location in a minute, wasn't busy. Didn't get seated until 10 minutes after we walked in. Got seated down, waiters walked right past didn't give a greeting at all. In totality none of the workers had an interaction with us at all. terrible customer service, would not recommend at all. if it allowed me 0 stars I definitely would! read more

Placed an online order at 5:30pm for it to be ready at 6:30pm. Arrived at 6:35 was not ready, waited 20 minutes for an order that was cold! I don't know what the problem was, no, they were not understaffed! There was 5 people I counted that I could visually SEE in the back, and two at the register in the front and the lobby was basically empty. No, this place is just horrible! read more

I ordered a 20 piece wings. Got it delivered via Doordash. Upon reviving my order I noticed that not only did my order not have the sauce I ordered but the wings still had feathers. After contacting the manager i was told i could come get another order. When i got there i was offered no refund and my delivery(which was now pointless) would not be paid for. Possibly the worst customer service i could think of. They cost me time and money and didnt really seem to care. read more

Buffalo Wild Wings - Fly away - Chicken Wings Near Me - Lee's Summit, Missouri

Well, football season is here and there's just no way to avoid the pull back to BWWs... so remembering my prior experience with poor service, I thought I'd be clever and use the website for a to go order. Well, the team at this particular Buffalo Wild Wings was up to the challenge of ensuring that my streak of bad performances would endure! First up we we arrived 5 minutes after the website told us the food would be ready. The gal at the counter looked and informed us there wasn't an order and volunteered that we must have come to the wrong restaurant. While I must admit the problem solving logic is sound, it would have been great to double check versus assuming I made a mistake. After retrieving the phone from the car to prove the location and receipt, a manager walked up. The manager was able to open the warmer and sure enough, there was our food. Now, if any readers are looking for an apology or an amazing customer service recovery... well, this is not the establishment for that sort of thing. Turns out we will have to continue driving to Independence when the mood strikes, or head downtown to another wing spot. This place is a just not worth supporting. read more

Refused to seat my party and multiple other parties that we arrived after us. More than half of the dining area was unoccupied.

Terrible service. My friend I went with got her food 20 min before I had to ask where mine was. The servers walk around aimlessly. My food had to of been sitting back there in the fryer waiting for someone to order, all of it was cold and gross. Won't be surprised if i'm sick later from my food. Never again. Have to find a new wing place. read more

Wow, hot plate for a cold salad, chicken on the salad was cold and not the kind we ordered, no blue cheese crumbles which were in the photo (the whole reason I ordered this salad). They sat the salad under a heat lamp before serving. Do I go on? When we came in the place had only a few people and one of the servers said "I'll be with you in a bit" and stood there to ring in three orders while we got to watch. read more

I had a great experience in the bar area here. Geri was awesome bartender she went above and beyond. She was very attentive to my needs quick with refills and prompt on service. I recommend going into the bar and give it a shot especially when Geri is working she rocks. A server or bartender can make or break a business. So my hats off to you Geri thanks for all you do and the great job u do in taking pride in your job. GOD BLESS read more

For some reason this location is ridiculously slow. Often my husband goes to the Overland Park location for better service. I don't know if it's the wait staff or the kitchen, but obviously, it is the location. And it's not because they are busy. read more

Really bad service by the bartender at nite on July 9 2019. She was rude wouldn't ask if we needed a drink untill we reach out to her! Our food took 48 mins to come out . She will talk back to us in a rude way or with an attitude read more

Went here after work on a Thursday after midnight. They have happy hour specials which are $1 off certain alcohol drinks and $4 on certain appetizers. I got the Buffalo Zoo which is a fruity drink. (It was NOT included in $1 off, but as of 8/24/17 is $5.50 for ~12oz). Then my co-worker got one of the "build your own mixed drink" for the happy hour special. I think it was raspberry Absolute with orange and pineapple juice. It was only like $3 something. Then we split a fried pickles app. The app came out fast and was really hot, lol. We got chipotle ranch and regular ranch as dipping sauces. My total was ~$8 something and hers was ~$6. Not bad for one drink and an appetizer split. On a side note, our waitress was great! My receipt said Kassie, but I can't remember the name she told us (I'm so bad with names). read more

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The store was not currently busy, we were seated immediately. We had a group of 6, 4 children and 2 adults. We had to remind the server that we were ready to order. She brought drinks and walked away. 2 kids ordered strawberry lemonade. It was not cold, and the drinks were majority syrup. We had to ask a different server and the manager and still waited twenty minutes for them to receive their drinks. The children's food took 45 minutes to come out. My server brought me the wrong food and it was an hour and a half before I received my food at which time I was no longer hungry. The guacamole we ordered still had the skin of the avocado mixed into it. The server never checked on us. Unbelievably the worst service I have ever experienced at a Buffalo Wild Wings. read more

This was an incredibly bad experience at this location. We came in with a party of 4. The restaurant wasn't at full capacity and honestly weren't very busy on the floor. We all 4 ordered wings (buy one get one). One person's food came out 15 minutes later. The next 10 minutes later. The next 15 minutes after that. And the last (myself) waited another 15 minutes (an entire hour after ordering). Throughout this time, the server was shying away from our table. After the meal was completed, I told the server there's no way I'm paying for this meal and the server responded "why, what's going on?" I clearly expressed multiple times with complaints. The whole experience lacked professionalism. Lastly, when we were leaving, they posted a sign that said "out of wings" .. at Buffalo WILD WINGS. Can you imagine IHOP running out of pancakes. read more

If I could rate 0 stars I would. Husband and I stopped in for dinner. We ordered 2 Honey BBQ bird dawgs and 2 of the loaded bird dawgs. Our initial server toon our order. Then she disappeared and a guy took over. Appetizer was great. When the bird dawgs came, we tried them. The honey BBQ was a little spicy but not bad, per my husband. What was supposed to be the loaded was actually the buffalo. It was so spicy my mouth was on fire after a single bite. I was unable to eat anything else. Took forever to get our check and the male server forgot my husband had asked for a refill. Worst service I have ever had anywhere. Definitely will not be back to this location. read more

I should have listen to the reviews, I only went to this one because it's literally the closest one from my house. it's a little 10 minute drive which is not that bad. I'm not the type to check my food before I leave the restaurant so when I got home I wasn't happy! Everyone has the correct food but me! I have extra stuff on my burger that I didn't ask for and the toppings I asked for were not on the burger! So here I am driving back to Buffalo Wild Wings!!! What a waste of time and most importantly GAS!! I would give 0 stars if I could!! read more

Came for a late night get together with some friends and Buffalo Wild Wings was more then accommodating. Despite having a large group our food and drinks orders were taken in a timely manner and we were always checked on and more drinks brought out as needed. The staff was friendly and our server even cracked some jokes with some of he fellas in the group which we loved! read more

Dining room is always closed. There's a sign on the door saying they're short staffed and had to close the dining room. Maybe if they'd pay a decent wage and treat employees like people they'd have staff. read more

worst place to pick up door dash orders from I come in nobody ever helps me they all look at me and keep walking there service is horrible

This location has a terrible reputation. My experience here two years ago was a atrocious. However, my son asked to have his birthday meal here today. I hoped things had improved. It was worse. Our server forgot our drink order. My son ordered a burger and the server said there was no kitchen cook available to make burgers. Entrées were delivered to our table separately from each other. Terrible. Will never return. read more

2x I ordered food online and I walk inside at the allotted time to get my wings. Both times there isnt an employee until several minutes to check and see if anybody is at the front. Both times other customers who came in after also waited several minutes. Both times I waited 12-15 minutes beyond my time. Pros: Good food. Well cooked and enjoyed. Cons: BAD customer service. Employees need to check the front a lot more. read more

WORST. SERVICE. EVER!! Just spent AN HOUR waiting to pick up an order that I paid for online an hour and a half earlier. Totally clueless and indifferent staff. No social distancing or safety measures whatsoever. People were packed in like sardines, most without masks. Utterly unprepared and unprofessional. Do NOT go here whatever you do. read more

No customer service. Everyone walks around looking so lost and confused about anything going on. No napkins, no forks, had to ask for anything. 0/10 recommended read more

Should have paid attention to the reviews! First clue walk in door and kid at door on facebook, second says just pick a table. Then we wait 10 mins for server who was bartender. Food came out timely which I was surprised. Then we waited for someone to check on us, the bartender had left so figured it was not going to be good. Finally kid who had been on facebook shows up. Asks if we need anything and I said the check. He see my gift card and say oh I need your phone number to send bill to phone for you to pay ‍. We paid has to be first time I have not tipped but no one deserved it. End result do not go here. read more

Went 2 times in the matter of 1 week. Both times the boneless wings came out cold. The waitress was pleasant and attentative but the food was lacking. Unless Arbys new ownership can quickly right this ship, I think that I am done with this chain all together. read more

My friend and I were up very late working so we ended up going in 30 minutes before closing. Despite that, the bartender named Charlie was still very nice to us and the service was great. read more

Honestly has become one of the worst Buffalo Wild Wings I have ever (unfortunately routinely) been to. It sits empty during the lunch hour each time we visit, but they still manage to miss the 15 minute fast break lunch timeframe nearly every single visit. It has gotten so bad that I have actually had waiters and waitresses roll their eyes at our table if we comment on it. If they were busy, that's one thing, but this continuously happens when it is barren on a Friday. (Also, The 15-minute guarantee fast break lunch was introduced by Buffalo Wild Wings as a way to stay competitive and to get people to come in for lunch during the work day. But it doesn't work when it goes from a 30 minute to a 1-1.5 hour lunch that is wildly inconsistent). Furthermore, it gets almost worse whenever you try to do take out. It is, for us, 100% never ready by the scheduled pick-up time. Routinely it is 10-20 minutes late; and what's worse is that rarely is everything in the order correct. I have spoken to the manager on multiple occasions, for the previously mentioned and obvious reasons, but they have become as "frustrated" and visibly rude to their customers as the wait staff. Why continue going? We like their wings. It is close to work. It is reasonably priced (especially considering how many times a meal gets comped as the 15 minute guarantee becomes 30 minutes). read more

It had been awhile since I'd been to Bdub's and it was time for some wings! Sometimes ya just gotta give in to the persistent voice in your head and it was one of those nights. SIXTY- ONE DOLLARS later (included a 20% tip because the server was okay) we left feeling a bit ripped off and disappointed. For sixty- one dollars we had two beers (total), a fried pickle appetizer, I had nine wings and I think the boy toy had a dozen wings. Maybe it's my imagination, but I remembered the wings as being bigger in the past. I also remembered their wings as being a notch above the wings served in lots of other restaurants. Neither was true. There was a bit of a wait for our food even though the place wasn't crowded. Over-priced, average wings will equate to our flying elsewhere when we want a wing fix. read more

This place is on the way out. One waitress. Broken tables. No menu. Got small boneless w/Assign Zing. Paid 7.99 for 6 of the stalest wanna be Costco Dino bite kiddie nugget tasting trash. Never again. read more

I'm sorry Buffalo Wild Wings, but this was the final straw! After some previous disappointing experiences, today's visit sealed the deal...I waited nearly an hour for my food, and when my wings and fries (nothing too difficult there) finally arrived, there was hardly any sauce on the wings! There is no excuse for the delay or the quality of the food! Needless to say, after being a customer for years, I am officially done patronizing Buffalo Wild Wings! read more

This place used to be good. Has gone downhill fast in the last 6 months. Do yourself a favor and avoid

Wait time for food is atrocious. My son and I came in about a month ago and while restaurant was about half full, it took an hour to get our wings and salad. Tried takeout tonight, ordered online. Very poor communication- they said it'd take about an hour from the time we ordered, after 1 1/2 hours they said it'd be another half hour, we're now at 2 1/2 hours and we were just told its about to be ready. read more