Service is too slow!! And not organized. Got skipped twice and food came late. Waited over an hours for my food to arrive. Worse BWW ever

Just came here tonight around 7pm with my boyfriend and our server Heather did not tend to us at all. we waited an hour for our food. we both got wings and 40-50 minutes go by and our drinks didn't get refilled nor did our food come out. our server tended to her other 4 tables and ignored us completely. i was super annoyed with the service and will not recommend coming here at all!!!! when i got my food it was wrong as well so was my boyfriends. horrible service and awful staff. do better. read more

I was in here on sept 28, 2025 to watch the game and Heather was our server and I noticed there was a young guy and girl there and wasn't really being attended to and noticed her attending to her other tables seemed they were waiting for awhile for there food and drinks. And the young gal that was sitting there made a comment to me as she was walking out and mentioned her food wasn't what she ordered so not only was the service not attending to them there food was wrong to. read more

There is always a wait and so many tables empty. Food takes forever to come out. And you better hope you get a good server otherwise you're out of luck read more

BWW did me dirty. My husband dined in and offered to bring me food home. I text him my order of 10 traditional wings with fries, xtra wet honey bbq and xtra wet Asian zing. He even showed the server my text so there wouldn't be any mistakes.When he arrived home with my food not only were my wings not xtra wet (it looked like the usual amount of sauce on the honey bbq side) the Asian zing had 0 sauce! Completely dry! The box had the correct stickers on it and the receipt as well. The server did her job in taking the correct order. But the people in the kitchen effed it up. I haven't ate here since 2020. Disappointed to say the least. Today will be the last time eating here. read more

Buffalo Wild Wings - Zero sauce! Was supposed to be extra wet. The ones with sauce aren't even extra - Chicken Wings Near Me - Montclair, California

Last night, my daughter and I ate here. It was a birthday gift card from last month that we used for her from a wonderful friend. The atmosphere inside here was incredibly off the chart! People were cheering so loud for the Dallas Cowboys game versus the Detroit Lions, including me!!! Dallas won! We also watched the LA Kings and Edmonton Oilers hockey game. For drinks and appetizer, my daughter ordered Pepsi, I got Dr Pepper, and we had mozzarella sticks. For food, we ordered the brisket tacos and two kinds of wings. We got the hot wings and garlic parmesian wings!!! All was super tasty as usual at BWW's! I want to give a big shout out to our wonderful server MARISSA!!! She was the best on this busy night! We had an awesome experience here and can't wait to go back!!! read more

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I would give it a 0 if i could, the service was terrible they took over 30 min to bring the food and it never came. The cup they served me soda in has bits and pieces of some sort of food?? It was overall such a bad experience please do not waste your time or money here. I suggest wingstop read more

HORRIBLE SERVICE!!!! i don't recommend!!!! lets start with there was no HOST, my party was only 3 people i was waiting by the host spot for about 15 min and still no one came. i asked the people that were sitting if they have been helped and they said yes but they lag it. after waiting for 20 min someone finally came, then she proceeds to tell me we have to wait 10 more minutes to be seated because they needed to clean the tables, it wasn't packed at all and she had a young man following her around doing nothing when she could oh had him clean the tables. horrible service there they don't have it together at all. read more

My wife ordered an online order. Store got it wrong, wife called driver. Driver stated he only picks up and delivers. Called store twice ! Second time guy named "Taylor" was the so called manager. Worst customer service ever. Stated we had to pick up or get a refund even though it was their fault. Little guy doesn't know what customer service is. Hung up on me and acted like he couldn't do anything. Makes sense why he's a "manager" for a restaurant. With that ego he is getting nowhere. Watch out for "Taylor" but the store manager is "Ann." Will be calling corporate office. And cool, my kids get to eat limited since we got shorted. Thanks TAYLOR. read more

Son spent the night so sick. Wound up at urgent care the next day. FOOD POISONING! Got the boneless chicken wings. Never seen him this sick before. BEWARE read more

If I could give ZERO STARS I WOULD... Sat down at 8:00pm. Waited patiently for service and it's currently 10:36 and barely got out food because I complained to the manager after waiting for almost 3 hours for food...you know what they did. They took the soft drinks off our bill. Which was 2 sodas...Really do better. Didn't even eat our food we got boxes for or. So upset. We waited for our server to take our check even after we complained for another 15 minutes. Very very disappointed and sad to say I will never come here again. I don't usually complain about anything and I am very patient... but 3 hours of waiting for wings is not okay. read more

I waited nearly 30 minutes just to be acknowledged, and the only reason I even got seated was because I found an open bar seat myself. I had to ask three times for someone to clean the table, which had been left messy and completely unattended. After finally sitting down, I waited almost two more hours for my food to come out. We walked in while the sun was still out and didn't leave until it was dark. When we were finally ready to leave, we asked for the check so we could just be charged for our drinks instead of the food--since it had taken so long--but the server brought us the wrong bill. I'm a loyal BWW rewards member and usually love coming here, but this experience was incredibly frustrating. The service was slow and unorganized, and waiting that long for wings on a weekday is unacceptable. This visit didn't live up to the standards I've come to expect from Buffalo Wild Wings. read more

I wouldn't even give this place one star manager is ghetto. Mad that her employees don't know how to do their job right. Only half of the table got their food and it was cold. read more

Great spot to watch any game. Only wish they had better prices, so I could eat more wings .

My rating is a 4. This is due to the fact that out of all the BWWs i have been in the SGV, this may be the best. So hear me out. This location feels new and clean. A lot of TV's where I love to catch college football. The service is a little faster than my local BWW anyways and during Saturday games it is not as busy. Because it is not as busy I can often get quick service at the bar. My piece of advice with BWW, if you are not with kids go sit at the bar. The long wait times are standard across all locations in my experience and this one is no exception. However at the bar you can get your drink faster with the bartender right in front of you. My only disappointment is with ESPN and how BWW does not have it. However they are not the only ones to suffer from the curse. The food is consistent and never really had bad wings. Just bad wait times. My team is not a local team nor big national one so i got lucky when BWW actually had those games. read more

Sunday 05/04/2025 @3:00pm Worse service, our server Tony was horrible. There was a bug on the ranch and instead of apologizing he said "it's just a nat" I understand they tend to get busy but not once were we asked if everything was okay or if we needed refills or anything. He also forgot to bring us our fry's. He was so confused when we told him about the fry's, instead of saying anything he was like "oh well" when I talked to him about his service he was so defensive and surprised. I will be surprised if other people haven't complained about him. The manager was just as bad, didn't say anything to make the situation better. read more

Buffalo Wild Wings quality has gone somewhat bad. I ordered some ultimate nachos they came with nearly any cheese sauce on them thought they would be succulent cheesy but were dry with hardly any cheese just buy a bag of tortilla chips and eat them straight from the bag with no sauce or anything and they will taste the same as the ones here that are 13 bucks read more

I've been to multiple BW3 locations, so I was pretty shocked by the low rating for the Montclair location. I mean, how can it be that bad? We showed up on a Tuesday night, which is apparently their wing night deal. We were greeted and they sat right away. They even got the Orioles baseball game (yeah, I know, my husband is from D.C.) on for us on the TV right in front of us. I kinda have my go-to menu items since I've been coming to BW3s since I live in Ohio in 2003. This evening we ordered the fried cheddar curds, 20 buffalo hot wings (why not with their wing special) and smash burger to share. Our server was very nice, but she was definitely busy. She had a ton of tables that night, so we were a smidgen neglected, but it was understandable. Overall we had a good experience. Food came out hot, no mistakes with the order and we were able to enjoy the game, well sort of, the Orioles were crushed by the Padres. Womp womp. The food here is consistent. Go for the wings, go for burgers, go for beers. This location is right off the freeway in the mall parking lot and there is plenty of parking. If you're looking for a spot to watch your favorite sports game, this is a great place and they can accommodate larger groups. Cheers! read more

The absolute worst service sitting at the bar. We were initially ignored by the bartender upon sitting down. The countertop was dirty and needed to be wiped downed. Our service was super slow as compared to other patrons that entered after us. The bartender was unfriendly. Experience can best be described as walking into a sundown town...avoid this place...ambience and food are not worth the time. Heres a tip - If you want decent service, I would suggest not sitting at the bar at night on a weekday. read more

This place takes SO long to 1) get a table and 2) get the food out. First time my husband and I came our food was served cold and the waiter did not check in on us. Today was the second time we came and we had to wait an hour to get seated. And after being seated we couldn't even get our drinks, so we decided to leave. This place is ridiculous and their customer services sucks. Definitely not going back. read more

The fact they're charging $10 per person to sit at the bar area during the World Series is crazy work!! Never going back! and the service sucks. Not even packed either read more

If I can give it a 0 star I would. Terrible service. Came in ordered usual order redeemed free 3 pieces for daughter . Order came out late and they said the couldn't redeem the 3 piece even tho they took it from my points. Manager came said I have re-order another whole meal just to get the points even tho I already had ordered my meal so basically having to re order AGAIN. So basically pay 2x . They didn't proceed to accommodate and give alternatives for the redeem points already used. Terrible would not come here again read more

If I could give this so-called restaurant zero stars I would, but unfortunately, it doesn't let me the service was horrible took almost an hour before our food came to the table. It was loud the waitress staff were just talking in the corner, constantly going in and out of the restroom honestly do not recommend. Food was lukewarm and they got our order wrong. Place is trash. read more

Tried this place again because i have a gift card and need to use it up. I tried the spice garlic sauce and it tasted pretty bad. It tasted like it was made with bad tap water. The tots were excellent. The wings were dry and over cooked. They gave me celery with the leaves still on them. Huh‍ read more

Buffalo Wild Wings - Chicken Wings Near Me - Montclair, California

Waitress had a bad attitude & stank face. She forgot to put in our appetizer & it didn't come out until way after we were done eating. She did not apologize or offer any compensation. Then we ordered the skillet cookie- she came by after 20 mins & asked if got it yet... it's not on our table so no, we didn't get it... she never checked back after our food came to see if we needed anything else. No refills. No napkins. Nothing. Final thought... why is it so expensive for F grade service & awful quality food? read more

I've read a few of these reviews and In my experience, service was fine. Came in during a dodger game and while not super busy, they were busy. We got seated right away and were greeted quickly. Our service was on point, no complaints there. We had chicken nachos and this was shredded chicken now instead of chucks. Unfortunately the chicken was bland and tasteless. This review is mostly based on service and cleanliness of the store. Store was very clean as well AND hostess wiped our table before we sat down, something that is not typical anymore. Only other thing was that my kids mac was served in a to go cup and not even filled up read more

Buffalo Wild Wings - Why was my kids mac and cheese served in a to go cup? - Chicken Wings Near Me - Montclair, California

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I love the food but this place takes forever to serve your food. Waited over an hour!!! Ridiculous!!

Our server was very nice but the food is just.. Dry and hard. We asked for a table for 3. The host just nods his head, thats it. No response and he walks away. We see a lot of open tables but we waited a while for him to find a place for us to sit. At least he cleaned the table. The fact that my ranch container is bigger than my actual chicken pieces. Wow. They must've been old because they were hard and dry. Fries were hard too. Most likely not returning. read more

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Not the best or most friendly staff, also, the wings taste like they have been refrigerated for over a year. The wings did not used to taste like that, I'm not sure if you have switched providers, but the new quality of chicken wings taste awful. read more

This place just sucks ass period , the service is just not it. Waited 5 minutes for someone to come up the the hosting booth to seat us. For a second I thought we had to seat ourselves , then waited 15 mins or so just for our waiter to come up to us and ask us our DRINK order not even order but DRINKS. Service here just sucks , idk if they need to hire more people or something but it's bad read more

Ok so I been coming here for years now and it's always the same thing about this place... Today I came here cause it's the closest one to my house and it's the first football Sunday and I was feeling the same vibes till the bartender victor came in and he made sure everything was going smoothly he was coming from behind the bar and making sure everybody outside of the bar was good and he made sure when Everyone was done with there drink he ask if Anyone needed other one so victor is the man they need more people like him..... read more

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I would 100% come back here for Tamya!! She was a delight. I feel like nowadays good customer service is rare. She went above and beyond and introduced us to new food combinations we've never tried before and was super accommodating. This girl deserves a raise!! read more

the service is comically bad here. all the workers look like they seriously hate their lives also way too pricey for the worst service ever and the ambience is overstimulating as fock in here. why am i waiting 30 min just to get water that is so crazy, we seen 3 tables just get up and leave because they had to wait so long. read more

I'll never be going back to this BWW in Montclair .I got there at 7:15pm on 7/29 and order my food. By 8:45 my food was still not ready I then asked the waitress and she was like it should be coming out so I waited. Then by 9:00 I still did not get my food so by then I asked to talk to the manager her names is Ann Garcia she did not come out to talk to me at all I waited and by then it was 9:15 I just got up and left. All this time when I was sitting there I noticed how dirty the place was. In the video you can see how dirty the floor was and to top it off they were not buys at the time I got there. Their manager Anna Garcia is not a good manager at all she has poor customer service. read more

Haven't been here in a while and got some traditional wings. I was really disappointed on the wings . They were really over cooked. They were cooked so much that they were super dry and hard to swallow. Wings are supposed to be krispy on the outside and juicy on the inside. These were all dried and dried. I think they need to work on the cooking process more. Cause of this, we will not be coming back. It's no wonder they are going out of business. Not a fan and don't recommend. read more

Placed an online order for delivery and didn't receive all of it. I called Buffalo Wild Wings to tell them and they said, "if you come down here we will give you the rest of your order." I told the manager I had it delivered for a reason as I am at work. I would like for you to refund that part of my order. He had the audacity to tell me, "well we can't refund you since you're not willing to come back and pick the items up." Seriously, you place an order and they get it wrong and won't refund you the items they did not place in the order? Well I'm glad I can stop payment on my credit card. Stay away from this place and stay away from online Buffalo Wild Wings. read more

Buffalo Wild Wings - That's what they call a ranch. Barely touches the whole bottom. STAY AWAY! - Chicken Wings Near Me - Montclair, California

I've going to b dubs for a decade and always used to hesitate to go bc of the service. Not this location in particular but all locations tbh. But this locations is elite. The staff is quick and efficient, the food is great and the wait times are very reasonable. I really enjoyed the service at this location. I recommend coming here!!! Hailey and Q helped me out today and they were great. Quick and efficient!! read more

My rate is 0 out of 10 the waiters had a problem with me asking them what I need . They do t need to said anything o me their faces says it all so at the end I know we can have bad days but you at your work place customers don't need to deal with attitude. I was patient waiting for my food and then I ask for the salad was the most disgusting salad I ever ate in my life they just grab the lettuce chopped it throw it at the plate put some tomatoes and they didn't even wash the lettuce I have my own food business I know what's up with food so I told them this is the worse salad to the manager Chris he was like I'm sorry . They remove it from my bill . I hate spending money on food when at the end i didn't enjoy and I was craving the wings. I took all my food home and not salad to eat with the wings j ate there the only thing was good it was my beer that's it . So if you people trying to eat here please think twice or three times because you going to be disappointed, Workers were more concerned about being gossiping and talking to each other than doing their job. read more

I came in for takeout tonight and ordered a 10 piece boneless wing. By the time the wings came out and we got home, my boneless wings were incredibly overcooked, did not taste fresh, and were smaller than a chicken nugget. Trying to eat them they are definitely hard and overcooked and consisted of mostly breading and hardly any chicken. read more

Order 20 bone in wings very small way over cooked and dry. 20 boneless wings same thing over cooked and small Will not ever go there again read more

Buffalo Wild Wings - Small over cooked very dry wings - Chicken Wings Near Me - Montclair, California