I just wanted to give Caden the recognition he deserves. Every single time I've been here, he's been incredibly kind, professional, and welcoming. You can tell he is genuine when with the customers and takes pride in what he does. What stands out the most is that he has never gotten my order wrong--not once. I honestly can't say the same about some of the other order takers. He's always patient, friendly, and makes the whole experience easy, even when the line is packed. Great customer service is hard to find these days, and Caden is consistently exceptional. Employees like him are a big reason I keep coming back. I hope he gets the recognition he deserves because he's doing an amazing job. read more

Hadn't had In-N-Out in a while, so we decided to go. We ordered two hamburgers, fries, and a Coke with grilled onions, lettuce, and tomato. The food was good--fresh and simple, just what you expect. The fries were good but went fast! The burgers were tasty, and everything came out right. The only downside was the wait--we were in line for about 40 minutes, which felt a little long. They did have someone outside taking orders, which helped a bit. One person with us was from out of state trying it for the first time and thought it was good, just not anything too special. Overall, a solid experience--good food, just not quite worth the long wait this time. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

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1000pm, Saturday, November 16, 2025 Having late dinner. The line of cars extended to the driveway. First time coming to this location. It's an OG design, not modern. Still has the tiny kitchen with drive thru windows and lanes to each side. Interaction with the mobile order taker was fine. I don't know how she keeps track, servicing both lanes. They must have a system on their tablet or something. She came back to my car when my lane moved forward and past her. She did mention that she'd be back to my car to take the order. The order was a protein style hamburger (ie lettuce wrap) light spread, grilled onion, extra tomato; Double-double animal style; fries well done; ice water. The order was repeated perfectly. It's been a while since I've done a drive thru order, at an OG location no less. Beware, line moves slow. Avoid right lane as that's where the entry door is to the tiny kitchen. I was held up twice when they needed more supplies from the other building across the drive thru lane. They'll put up a stop pylon in the way so you don't block the door. OMG, double doubles, so good!!! I appreciate them more now that I don't eat them as often. read more

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Stopped by In-N-Out in Upland and noticed the building looked a bit different than usual, but the food was just as great as always. The protein style burgers and animal fries hit the mark, and service was quick. read more

Really good food and the fries were amazing! Everyone at the drive-thru was super nice and cooperative, and my order came out fresh. Even though I used the drive-thru, everything looked clean and well-kept, and the overall atmosphere felt welcoming. read more

Food delicious as always. I loved that the cashier gave my daughter a hat and the kids activity paper without us even asking. So sweet. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

My daughter and I came here tonight and we are never disappointed with the simple menu of pretty much burger, fries, and drink. Today, the service was ok. The lady skipped our car so we were practically up to the front before my daughter had to get out of the car and chase her down so we could have our order taken. The lady was nice and felt bad. When she got to our car, the iPad didn't work so she had to headset our order in. When we got up to the window, the guy asked us if we got a certain order and I told him know, it was a different order which he found. We were not up at the window too long. Our total was approx $23, but with our two free Double Double cards that we won at the Ontario Reign hockey game, it came out to approx $10. So of course again the food always exceeds all expectations. I was away from home for over 2 months and had not ate at an In n Out for over 3 months. I was so glad to eat here tonight! My daughter and I both had a Double Double cheeseburger minus onions add pickles. I also added mustard on mine. She had animal style fries and I had regular fries. She had a Medium cherry coke, I went with old fashioned water. We asked for extra spread sauces. Although the early drive thru snafus happened, the great food overpowered the simple drive thru person mistakes. Food rating 6 out of 5 stars and drive thru 4 out of 5 stars. So they still average 5 stars! I was just happy to get In n Out after 3 months! read more

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I've always loved my burger thick, juicy and medium rare so I really didn't enjoy my first double double decades ago. That was until I discovered their secret menu. I have since came back once in a while for protein style cheeseburger which they always wrap so neatly with super crisp lettuce, fresh tomatoes and pickles which I always eat with their spread. Even better, I just tried their double double animal and protein style and now there's no turning back. So soooo goooood!!! I recently found out about well done fries which is just like the best ever version of the crispy and salty shoe string potatoes I enjoyed when I was a kid. Perfect with ice cold soda! Oh and by the way, the drive thru line gets pretty busy around dinner time so we just park our car and order at the counter then enjoy our meal al fresco with the gorgeous mountain views and the cool evening breeze. read more

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This is the slowest In n Out EVER! I've been to 13 locations in So Cal and Nevada and this place is by far the worst. Fast food shouldn't mean waiting 30 minutes for fries and a burger. read more

Lady at the front was extremely nice and helpful and made me change my review for this place drive thru still sucks but nice lady

Be prepared to wait a whole hour if you go into the drive thru. It's literally insane. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

Very busy at 4pm on a Friday, got 2 burgers to go, waited 30 min, both were wrong. A cheese burger with spread on the side, no spread was included with order. Second burger was a double double with grilled onion, no onions and no spread were on the burger at all. All patties on both burgers burnt. Won't be returning to this location. Staff was polite. read more

I ordered a hamburger and strawberry shake for my mom because she doesn't like their fries. Then I ordered a number 2 cheese burger fries upgraded to a strawberry shake. Instead of ordering the number 2 they made mine Ala cart which actually brings the price to $9.65 instead of the $8.85 . It's sad that America is suffering and these big corporations will squeeze as much money they can get from us . What happened to the bun it's smaller than before just like the burger we get less but they charge us more. After the pandemic that's why I hate going out to restaurants or fast food anymore the service sucks. I'm done. read more

In-N-Out Burger - My order - Fast Food Near Me - Upland, California

I have always gone to this in & out but and order a 3x protein style no onions and the last 3 times I've ordered it it has a sour taste I don't know if the sauce is old but I went to a different location and it tasted good no complaints and I find that at this location the best time to go is around 3 PM and there's hardly no line read more

I've been coming here for 25 years. My husband and I are in-n-out groupies, okay! For our wedding, we got $500 in in-n-out gift cards! Unfortunately, in the last year, this location has become ungodly slow. Even if you are only 3rd in line in drive thru, I'm not sure what is going on in that kitchen, but it will take you at least 25 minutes to get your single person order. It's even slower if you go up to the window. Tonight was enough for me. The drive thru was long, so my husband and I went to the window. We ordered 2 burgers, 3 fries, and 2 plain unsalted Pattie's. It took almost 1 HOUR to get our food. This was the 3rd time in a row that we waited so long to get our food. You could've sworn everyone was ordering for a family of 30 from how long it took. I was not happy obviously. I asked the lady at the register if there was a policy for orders that take an hour because that seems ridiculous and excessive for a small order. She sarcastically apologized and then went on to ignore me. The girl flipping the Pattie's on the grill turned around to roll her eyes at me. I stated "okay so you're ignoring me apparently" and with enough attitude to fill your gas tank stated "nope, there's no policy, sorry!!!! We only have one grill!!" This location has always only had a single grill, and it's never been so slow. Anyways, If you don't want to wait until pigs fly, don't come to this location. read more

The Double-Double might be California's finest sandwich. In NorCal they're likely to go for cured meats and arugula stuffed into a Dutch crunch roll. But south of the Bakersfield line, few things present a formidable challenge to the Double-Double's supremacy. And it must be a Double-Double, although a Double-Single is permissible in certain circumstances, but never a single cheeseburger and never-ever a hamburger. Why is this? It is not a matter of indulgence. I don't recommend the 3x3, nor the 4x4; the further option verges on sport eating and the latter fully embraces it. Anything more than the Double-Double knocks the thing out of harmony. The balance of the burger gestalt is disrupted. This is also the case with the single patty. The In-N-Out patty weighs in at 2 oz. On its own, this is not an adequate amount of beef to help shape a harmonious burger. But sliding in the additional patty, making the Double-Double the standard bearer, is the act of taking a 4oz., quarter-pound burger, escalloping it into two, thereby giving the diner four sides of Maillard seared ground beef. The French fries are fresh, but completely lacking in structure. This is nothing new and a common gripe of many. And it is the result of cooking the fries only once. The ideal fry is fried first at a lower temperature, cooked completely, then finished in hotter oil for a crisp exterior. Some enthusiasts suggest that thrice-cooked fries are the pinnacle: boiled first before frying twice. Animal fries are not the answer; neither are fries "well done." For a slutty French fry experience, you're much better off with chili cheese fries at one of many local Tom's, Tam's, Troy's, etc. And ordering "well-done" fries at In-N-Out is like ordering a well done steak, they're just overcooked. The milkshakes are good and I'm told they brew a good cup of joe. Whenever possible, you want to patron the In-N-Outs that do not have dining rooms. What's more SoCal than dining al fresco amid the exhaust fumes of two dozen cars sat in fast food drive-thru? It is extra special to find a location with green signage, a blast from the past. And the Baldwin Park location is the original, next to the museum and the company's university. But the Upland location might be the ultimate one. It abuts the quarries that were commissioned in building the southland's freeway network. It sits under the imperial form of Mt. Baldy. It sits on the dying artery of Route 66. And most importantly, Upland is completely lost in the past. When there, it's hard to tell if the year is 1948 or 1973, but it definitely has never been 2024. read more

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Received food. Cold not as tasty as it once was. Strawberry shake was good , not in a hurry to go to this location.

Sometimes when the drive thru is super busy, I go inside and order. This time I went, the drive thru was running smoothly and pretty fast so I decided to stay. I didn't wait more than 20 minutes to get my order in and food. The customer service is always nice and friendly. The food, of course, is always great and flavorful. Whenever I can't cook at home, In n Out is my first choice! Always fresh and delicious! read more

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Food: Food is sometimes great, and sometimes the fries are cold. I usually eat my fries first because I hate cold fries. That's my only complaint. This time, my shake wasn't served full which surprised me. Didn't think they were practicing shrinkflation : / Service: Service is usually great and they're always very hospitable. Ambiance: All seating is outside next to parking lot. It's the perfect setting for eating a burger and watching the planes at Cable Airport take off/land. read more

In-N-Out Burger - Chocolate and Vanilla Shake - Fast Food Near Me - Upland, California

This in n out is one of the slowest around, i understand they make everything fresh, but when all you sell is cheeseburgers just keep making cheese burgers. There were four cars in front of on one drive thru lane the lane next to mine had 3 cars i waited in line for 30 minutes smh read more

How could Gordon Ramsey be wrong? The celebrity chef's favorite burger is served here. Maybe not at this exact location. He's probably never even heard of Upland. I'm referring to this chain of restaurants. The fact that an In-N-Out on Foothill Blvd serves the same delicious burger as the location in Baldwin Park or one in Austin, TX is pretty cool. Mastro's can't even cook a steak with consistency from it's Malibu restaurant to the downtown LA one. (The DTLA one sucks.) Am I right? The staff is always friendly and attentive. Extra ketchup and chilis? Just ask. I can't even get a waiter to refill my water at Gus's BBQ in Claremont, and that's when I ask. The atmosphere is great. Al fresco or al legno attraverso. Your choice. Either way you get the same great burger. Just get the fries well done and thank me later. read more

It was good but not it's usual good‍‍ But hey it's In and Out.... Right!!!! So.... The line here is long... there is no dining in.... Old school In and Out.... Just drive thru.... read more

In-N-Out Burger - Old school - Fast Food Near Me - Upland, California

I went here to grab the best burger I've ever had and boy,my mouth was in heaven. The service was quick some body took my drive thru order with a smile and with the most speedy delivery of service I have ever witnessed my order was given to me within 2 minutes and the employee was very friendly and nice. The decor reminded me of 50s drive ins but with a modern touch. 10/10 read more

Y'all gotta start giving In-N-Out a damn break! Sheeeesh I mean where else can you still get a meal for under $20? Most of the time when you go all out and get extra pickles and animal style everything, it's still under $30 for 2 people. Anyways here's a REAL HONEST review from someone who's been to multiple In-N-Outs and frequents this one: yes the line obviously is long, it's literally in n out.... Bffr. If you're going on a 30 minute lunch break, you're simply ignorant to how In-N-Out is. Everything is hand chopped and cooked made to order, that means you're not getting shit that's been sitting under a heat lamp or been microwaved to death. It's wild to me that people expect a REAL burger and REAL fries to take 5 minutes or less. If you're in the drive thru why are you complaining? Just put your car in park and vibe~ everybody needs to just fuckin relax on here tbh read more

In-N-Out Burger - 3x3 and a double Double Animal Style and animal style fries - Fast Food Near Me - Upland, California

Worst food I've ever had from in n out. In n out is usually consistent no matter where you go and this store was far from it. Burger patty was overcooked and crispy, the bun was stale and hard and the fries were overcooked. Didn't finish our meal read more

In-N-Out is such a temptation to avoid; my friends and I stopped by after visiting the Claremont Colleges. I ordered my classic double-double with extra veggies and grilled onions, but it didn't feel like I got extra grilled veggies. I was glad i came to try the fries light well because they were AMAZING - such a secret I wish I discovered sooner. This In-N-Out has parking as well as a drive-thru to accommodate customers who want to take-out or eat-out - a joke since they have a small outdoor canopy area. Overall, the food was great on a rainy day. Service was as expected in drive-thru but a little chaotic in-person at the front (no real line, free for all, etc.)... so be aware of that during your visit. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

I have never in my life waited 30 minutes for an in n out drive thru. there is no excuse for this location to be THAT slow. someone has to retrain the whole squad. got in line at 12:40 and got my food at 1:20 btw read more

It's In N Out, can't go wrong with it. My only complaint is the drive through lines. The food is always up to standard though.

Can be quite slow but it is in n out. Sundays are a good night to come. Drive thru is a bit hairy going into traffic

I went to this location today & I waited in line for my food for over 20 minutes, which isn't a big deal I understand the demand for In-n-out, but when I got to the window they repeated my order to me but didn't say 'no onions' which I had said when I ordered. They had already made the burger & went to remake it but when I got it it had the grilled onions on it that someone had lazily tried to scrape off but still left a bunch, not only that but the burger had banana peppers on it that I didn't order. This was super disappointing after the long wait. UPDATE: I spoke to an awesome lady at In-N-Out Headquarters who apologized profusely for my experience & got my information to mail me vouchers to make up for my lunch & then some. Fantastic Customer Service from Corporate, this location not so much read more

In-N-Out Burger - A crap load of banana peppers that I didn't order - Fast Food Near Me - Upland, California

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Slightly long line for this location on a Monday evening, but with the worker taking orders on foot, it went by incredibly quickly. The guy who took our order was really friendly and informative too, letting us know that we can just ask for spread at the window unless it was a huge bulk order (did NOT even know you can bulk order spread for free...I'll keep this in mind for future stops). Our double doubles with all the trimmings came out perfect and the well done fries were quite crispy. Despite the long line, parking was easy to get and there's tables outside to enjoy the evening. read more

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Timothy was very polite and got my order perfect, food is always consistent here. Thank you guys!

Stoped by for lunch around 1:20pm.. with my Mom (70) and granddaughter (5). We pulled up to the drive thru. Both lines were out to the street. Took us 25 mins just to get up to the curb entrance. Another 25 mins to place our order and get to the window. 50 minute wait is ridiculous. I don't understand why it takes soooo long. They only sell Hamburger or cheese burger? The wait time needs to be improved. read more

By far the slowest in n out I've ever been to. Waited 45 minutes at the walk up counter for food on a Sunday at 4pm. Only a few other orders at the walk up counter. I've seen in n outs this size handle long drive thru lines just fine. read more

Went to in n out this past week during the afternoon and all I have to say is Daniel is the top worker in that store. He immediately greeted me at the window with a smile and made time to get to ask about my day even with how busy they were! My food wasn't exactly how i ordered it so i was a little flustered because of my health, but Daniel immediately got on it to make the moment right for me. He apologized several times and seemed genuine ( hardly experience that these days) This is my in n out I go to often and hardly experience service like that . ( totally understandable since they are so busy ) But this was definitely a nice change in atmosphere. Whoever in management is reading this needs to give that boy a raise!! Will definitely be going back in hopes to be greeted by him again. read more

can't go wrong with In-N-Out. Every time I get the Double-Double, it's exactly what I'm craving juicy, fresh, and just so good. The fries are a little hit or miss, but when they're fresh, they're perfect. The staff is always friendly, and I like how fast it is to grab a meal when I'm in a hurry. Honestly, whenever I need a quick burger, this is always my first choice. read more

Strictly 3 star only due to this location being the slowest in-N-Out in America. I've graduated college with my masters, studied and learned 3 different languages. My son just turned 18 and I'm still waiting on my food. Jezzus. read more

Burnt toast on both hamburgers. Old and hard French fries. Had to wait at the window in my car for at least seven minutes.

Getting there: If you're coming from the 210, exit Mountain and head south; you'll spot this location on your left. Parking is almost non-existent at this location. If heading for the drive-thru it can get a little tricky as well due to how this restaurant is positioned. You'll see what I mean when you get there. Experience: This place is my ultimate guilty pleasure; I don't indulge often, but when I do, it's I like to get the works. The burgers are always fresh, the fries perfectly crispy, and the pink lemonade [insert chef's kiss emoji]. Friendly service and a clean, welcoming environment make it even better. Five stars for satisfying my cravings every time! read more

I have to say, In-N-Out has to be my favorite burger. I always order the Double -double animal style with chopped chilies and I am never disappointed. The fries are always fresh and the servers are great. I also love the fact that they have a secret menu to build the burger the way you want it. They will also build it protein style if you want to go bread-less. read more

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