Very bad service. Cecilia was out server and made us wait to take our order, never checked on us and basically wasn't pleasant at all. I'll go to another one in the future but maybe work on your people skills. read more

Serve was terrible. I asked 4 different people to clean a table and they all frowned and refused to help me and said ask a manager. When I asked for a manager nobody helped. I said I would clean the table myself and a server said go a head. I took all the dirty half eaten food to the serving station and the server handed me a garbage can. Seriously? Thats not a customer's job to clean their own table. Walked out with no service. By far the worst establishment I have ever seen. read more

The service at this location is relatively poor.. unsatisfactory. Upon entering, there's no signage to tell you it's free-for-all seating. Our waitress was Cece. We waited at least 10 minutes at the table for just the menus. The runner brought us our food; I didn't receive any. He told us there were only two items on the ticket, mine not included. I waited for my 6piece wings while the rest of my party ate. The waitress didn't return to offer refills on drinks. The waitress didn't return to pick up payment. We went to the front to pay.. they told us they can't help us at the front and would have to grab our waitress. All in all.. sad display of customer service. The food was good though. read more

MAJOR UPSET When a #15 seed bests a #2 in NCAA March Madness, it's shocking. When B-dubs forgets my entire order of wings, it's heartbreaking. In an attempt to distance myself from the dumpster fire that's been the Plainfield Buffalo Wild Wings, I've ventured out to find other sources of saucy chicken. Romeoville's Bdubs is tucked back a bit from Weber Rd, about 2-1/2 miles south of I-55. Unusual for a Bdubs, this one isn't a standalone building. We placed a large order the other night, and I was happy to cash in 2,000 hard-earned rewards points for a house sampler (loaded nachos, onion rings, mozza stix, boneless wings). My wife mentioned that a few of her wings looked like they came off of a sparrow, and half of them hadn't even been grazed by sauce. When it came to my 12 boneless wings, they were nowhere to be found. What we got instead was a medium order of their bullsh*t french fries, some of the lousiest restaurant fries in existence. The printed ticket was correct, but the contents of the bag were all jacked up. Places that are run well typically have a carryout person check/initial every order before it goes out the door, which clearly didn't happen here. After I called to complain, a manager vowed they'd give me a "food credit" under my name on a future visit, but that does nothing to help me now. * TL;DR * Seriously, what the flippity fuqq is going on with Buffalo Wild Wings recently?? This is the second or third (or fourth, I've honestly lost count) consecutive visit at an area Bdubs where something was amiss with our carryout order. I figured the Romeoville Bdubs couldn't mangle things as badly as the yahoos at the Plainfield Bdubs, but I was w-r-o-n-g. Suffice it to say, I was pretty distraught when I got home and discovered that I would not, in fact, be enjoying hot wings with a cold beer and college hoops. I had to mooch off of my wife, toddler, and in-laws which is NO BUENO, and that's on you, Romeoville Bdubs. Do better. read more

Took forever to get our food Everything was frozen and loaded with salt and the portions were small

Food is normal for Buffalo Wild Wings. The service is so slow. I think there is likely a lack of kitchen staff or just not enough servers. Management needs to take this seriously and make a change because it seriously decreases the quality of this restaurant. Every time my family and I have come here service and food coming out has been incredibly slow. Ambiance is just like any other Buffalo Wild Wings. When you're a chain, you shoot yourself in the foot when you understaff because it's so obvious since you have other locations as a direct comparison. read more

The most ignorant server who served us attitude when she brought the wrong wings to our table. Not attentive at all.

Please don't come to this place , is being more then a month without AC , if you looking for a sauna wile you ear this is your place , also was a major flooding in the bathroom and kitchen and yes the place still running with the kitchen full of water , servers where folding there pants in order to get there , is place is hell ! read more

Buffalo Wild Wings - This is there AC system , I joke in this 90° + weather - Chicken Wings Near Me - Romeoville, Illinois

I sit at the bar occasionally. Everything i come in It smells more and more.like sewage at the bar. Good thing I am not eating today. Sorry.

Overall not horrible, but not a good experience... plus side it was clean but the food was lacking. Not at all the quality you expect when go to B-dubs. Our server was ok --seemed bothered she had to be there, but everyone has off days. The most disappointing thing was how slow the food came out-- it was us and maybe another 7 people total in the whole restaurant. It took a solid 35 minutes for boneless wings and a sampler platter. Which would be fine if the place was busy!! TLDR: save your time and take the extra 5-10 minute drive to the Shorewood store. read more

The food came out fast and hot. I did the sampler as my meal. There was so much food, I ate the chicken nachos and had to take some of the rest home. Only downside is here and there they would cut off the sound of the games playing to play a song loudly over the speakers. read more

Buffalo Wild Wings - Sampler - Chicken Wings Near Me - Romeoville, Illinois

We stopped by the restaurant for a quick drink at the bar. There was limited parking in front of the restaurant, but once inside, it didn't seem as busy as it looked outside. We were promptly greeted and walked ourselves to the open bar towards the back. Our server stopped by to introduce himself quickly. We ordered a couple of drinks, as well as a couple of appetizers (big pretzel and basket of potato wedges). Our drinks arrived almost immediately: the hurricane tasted good and was sweet as expected, but the mojito did not taste as fresh as it should have. Our food did not live up to the title of appetizers - it took quite some time for the pretzel and basket of wedges - which ultimately made us somewhat impatient. The food was hot, but the cheese with the pretzel was rather bland. The wedges tasted alright. Overall, the experience could have been better in terms of the quality of the food/drinks. We left feeling full, but hardly satisfied. It will probably be lower on my list of restaurants to go back to unless I have no other option. read more

Buffalo Wild Wings - Left: Hurricane Right: Mojito - Chicken Wings Near Me - Romeoville, Illinois

The other night I was interested in watching the football game the 49ers versus the Jets. My son suggested Buffalo wild wings. They had plenty plenty plenty of TVs, big and small, no matter where you said you could watch the game. I ordered some boneless wings and they were quite tasty. They also had a special on the beer. The atmosphere was good. The parking lot is easy. I just wish her server was a little more interactive with us. read more

If I could give zero stars I would, I'm literally crying from this! Food was over cooked, barely sauced and there was pretty much a whole container of seasoning on my fries! Eyes are watering read more

Buffalo Wild Wings - Seasoned fries - Chicken Wings Near Me - Romeoville, Illinois

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We love coming to BWW. On this occasion it wasn't too busy (and understaffed). We were instructed to seat ourselves. The server, despite having a lot to handle was respectable and quick. Food was good too! read more

Buffalo Wild Wings - Regular Tater Tots - Chicken Wings Near Me - Romeoville, Illinois

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Horrible this is pur 3 time bere and weve tried giving them chances but these wings Are HARD , DRY and they have a bad taste horrible never will come back to this location oh and we had to ask for extra sauce and said they cant take them back so they brought back 2 small ranch containers witht the sauce when i had 30 wings read more

Buffalo Wild Wings - buffalo wings and buffalo sauce - Chicken Wings Near Me - Romeoville, Illinois

I'm surprised this location is still up and running! I never remember BWW being this bad! I'm hoping it's just this location, if it is, they're giving BWW a bad name! Needs to be shut down! Chicken was hard, dry, tiny, over cooked etc. etc. etc. They really ruined my entire night! I'm still pissed off and it's the next day smh lol! I see why it was so empty in there! Don't go! read more

Raven was wonderful great hospitality and food was great! We came in as a party and she handled it wonderfully I would love to have her as a server any other time. read more

I have never ate this poor in Buffalo Wild Wings before, very dissapointed. we ordered Garlic parmesan and teryaki wings, you cant even pick them with a fork how hard they are, the only thing that was good in our order was the carrots... read more

Buffalo Wild Wings - Teriyaki Boneless Wings - Chicken Wings Near Me - Romeoville, Illinois

I am AMAZED that a national company like BWW allows their restaurants to violate a State of Illinois mandate for NO INSIDE DINING. I was at this restaurant and there were at least 7 tables full of customers eating inside. I will not return to BWW unless this is corrected, and will spread this all over the internet. Very unhappy with your company. read more

Normally I understand wait times when places get busy. Will never complain especially when I can see the bartender is trying. My server didn't help us once: waited 40 minutes for pretzel knots. Which again, they're busy I understand. Allowing something as grotesque as someone's garbage w my food is unacceptable. I wasn't even given an apology or even acknowledgment. Then had to wait another 40 minutes for my check when I was clearly not eating my food since it was sent back read more

Buffalo Wild Wings - This was my pretzel knots order unseasoned w lettuce, ketchup, a wrapper, and a half eaten French fry - Chicken Wings Near Me - Romeoville, Illinois

A total mess. I mean the menus, floors, tables are disgusting. Bathrooms were a mess. It even smelled weird....like maybe dirty water or something. We waited forever for our waitress. We almost left it was so long. She was very nice...she isn't the problem. Food took a long time and we received the wrong food. No where close.... Fries were cold...ice tea tasted off. I don't think the people that work here want to be here. The wings were even like warm! This place needs serious help and a visit from a health inspector. Not sure if there is a manager....but wow. If I was Buffalo Wild Wings corporate, I would pay a visit. One of my worst restaurant experiences ever. read more

I order from here either from door dash or their online website and each time they charge my card 3-4 times, at first it happened with their website and I was charged 5 times the manager Ryan was able to help me and voided out 4 of the charges and I was able to pick up our food surprisingly nothing was missing. The second time was on 6/23 I ordered through door dash and was charged 4 times and getting a hold of a door dash rep is a lot harder that one would think, and I ended up calling my bank and getting a hold of them. But definitely do not order from this location online or through the door dash. Definitely call it in. This will save you some headaches, it definitely sucks because I try to order food for my employees from here and the door dash order never went through so, none of my employees got food and the employees I talked to at bww said I had to deal with door dash, even though it's an issue on their end with either incorrectly charging cards via online ordering or missing items when calling in and picking up, I would definitely like to have a conversation with the manager but I doubt it would get fixed. read more

Buffalo Wild Wings - Chicken Wings Near Me - Romeoville, Illinois

Every time I come here the mild wings I get are literally ALWAYS dry. I wish they would put more effort into their food. Also my food wasn't labeled and it's really hard to tell the difference between mild wings and spicy garlic It's just noticeable when a place doesn't care about the food and the customer and I just don't feel like this location cares. Ordered on 8/26/20 read more

Buffalo Wild Wings - Unlabeled wings - Chicken Wings Near Me - Romeoville, Illinois

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I will never order from this Buffalo wild wings ever again everything I ordered the boneless wings and the traditional o sauce all dry and hard. read more

Good service. Bartender is busy though. Good hot food and flavorful! Beers? Too many to list! read more

Buffalo Wild Wings - Chicken Wings Near Me - Romeoville, Illinois

Male manager on Tuesday 9/22/2020 was rude and disgusting. Had mask off, coughed into his hand and then touched someone's plate. We left directly after that. read more

Serve incorrect, cold wings with an attitude. Incorrect sauce. When I pay extra for extra sauce, they better not come out with a dribble across 10% of the wings. They also extra for blue cheese. Blue cheese is 15 cents an oz. We are paying nearly a dollar for a chicken nugget just hand it over. Stingy. read more

I prefer to order takeout at this location. It's much smaller than the location in Bolingbrook which is the other location I usually go to. The staff in the front are always kind & there were no problems when I ordered over the phone. My order was correct when I received it. I always make sure I check in on the Buffalo Wild Wings app and add my purchases. After so many points you can redeem free food! read more

Buffalo Wild Wings - Chicken Wings Near Me - Romeoville, Illinois

My food was gross the wings were cold, lacked sauce and appeared undercooked. Order through Uber eats (they are less than a mile away) I will never order from or go to this place again. How does a place that specializes in wings completely screw WINGS up. We threw the trash in the trash! read more

So... you search this place on Google and it says it is open til 1:00 AM on weekdays. So we are 2 mins away and we call in an order at 11:45. "Rick" answers the phone and says they now close at 12:00 and stop taking phone orders 15 mins before close. Mind you... it is 11:45, but he won't take our order even though it is 15 mins before close. I notice this fine establishment in Romeoville is really representing the BWW brand quite well... perhaps if we called at 11:44 they would take our order. So if you won't take a phone in order at 11:45... I presume you also won't seat someone at 11:45 either... so really: You close at 11:45, not 12:00, otherwise: What's the point? No wonder this location gets a 2.5 star rating. Glad I could add this 1 star rating to the mix for idiotic customer focus. read more

OMFG I HAD MULTIPLE PIECES OF HAIR IN MY WINGS?!?? not only that but they have me the WRONG food AND forgot to give me parts of my order!!! i've always loved the wings here but im absolutely disgusted!!! get your shit together bww read more

As others have stated, the service here is abysmal. I literally had to direct them on which table to clean and where to seat us. After sitting, we walked out after 15min as no one came by with even a cup of water. These guys just don't want to be here. read more

Dog shit service as always. Great burger and wings though! It always surprises me, such shitty service you assume shitty food too(given low company standards for service) but the food is always fantastic! I cannot reiterate enough how shitty the staff is though. Every. Single. Time. read more

I am extremely upset with the service at my local Buffalo Wild Wings In Romeoville. Not only did i wait at my table for over 5 minutes without a greeting from a server, but the server was on their phone texting. The floors were unclean and tables still had food and plates from customers who left over 30 minutes ago. Which concerns the way my food quality is handled. The manger at this restaurant yelled at a server in front of us to the point that she started to cry. We told the manger,Jeremy, that it was very unprofessional and uncomfortable for him to do that, and especially in front of customers. He replied that it was her fault. I am so disgusted with the service tonight, i will no longer eat here again. I hope someone will actually read this and make a difference at this establishment. I created a yelp account just because of this experience... read more

Buffalo Wild Wings - Chicken Wings Near Me - Romeoville, Illinois

This place is a joke including the staff! Very bad food and even Worst customer service around. I have no idea how they have managed to stay open. read more

Just went to this location a few days ago, and I was VERY unhappy. Our food took forever to come out. When it finally came, we asked for a few extra things to be brought out that we never ended up receiving. Our waitress was incredibly rude through out the whole experience. When we were finishing up, we asked for our check and then she disappeared for literally 20 minutes and never came back. I had to ask another server to get ours to get our checks and when she came back she didn't apologize at all, and just tossed every ones checks at them and walked away. If my friends asked me to return here, I would rather stay home. read more

Most people I know have been to BWW. One is very much like another. Good selection of beer and plenty of "Man Fuel" type food. Nothing stands out as exceptional. The wings are small, the sauce selection is huge. Overall the wings are better at Hooter's. I miss the Drums they used to serve. They were better than the wings. It's the atmosphere that makes this my go to place for the Big Game. Lot's of fun to be had. read more

65 cent traditional wings today can't go wrong with that. I can't wait until there done I'm starving. I did 26 total half honey barbecue and half mild the waitress just had a little attitude when I ordered I'm not sure why I hope she's not like this the whole time and the table is a little wet from being whipped down. Just got the wings it was was a little bit of a wait more then usual and there usually a while but this time they made up for it by putting a good amount of sauce there really good but some wings are burnt and those taste kinda weird. Waitress is a little better then before. Overall we had a decent experience good food good drinks and its a loud and happy environment. Ill be back again they are usually off I think it's because it's getting late and the staff is getting tiered but the key is for good service is not showing the pain from a long day. This is when Buffalo Wild Wings is most busy during this time so that's the time they are suppose to shine. read more

Over the years this joint has been great. More as the time goes on. Service isn't that great. All the employees where on their phones. Even two waiters where fighting next to my seat.. Also prices are secretly going up. And when you order wings. All you get for choices are "Snack, Small, medium, and large. Doesn't even tell you how much wings you get. Sorry BWW, this restraint alone is a big disappointment. read more