Excellent food! Big clear tv's everywhere. They have large tablets u can play video games with at your table. Nice staff. Only reason 4 stars and not 5 is they are slow to seat people and can not seem to handle a busy restaurant well. read more

We have visited this BWW in the past and usually have had a good experience when we have eaten in. However, when we have ordered carryout, we have experienced a few troubling aspects about the front end counter and staff. The first time was a few weeks back. We arrived to get our food and the girl was showing it to us and one of the chicken wings fell out of the box. Not a big deal at first, but she picks it up with her hand, tosses it back into the box, and attempts to give it to us. After she handed it to us, she then asked if we wanted to get a replacement. Working in the service industry, that should not have even been a question. And she should have just done it. That was really bizarre that she even attempted to give it to us in the first place. The second time we got take out, we noticed a lot more. The other day, we were coming back into town and just needed a quick dinner. We called ahead and placed an order for pick-up at a certain time (more than an hour from when we placed the order). We made good time and arrived at BWW a little early. Obviously the food wasn't ready quite yet - that was okay. So, we paid and just sat down, slightly relaxing after a long car ride. There were a couple of things that surprised us with the front end staff. For starters, they brought out another order for pick-up. They just kept it on the side, apparently waiting for whoever ordered it to come by. Having worked in food service, shouldn't this food been left at least under a heat lamp? It was bound to get cold by the time the person arrived (who didn't by the time we left). Then, they started to fold up silverware in napkins - another standard front end thing to do, but none of them were wearing any sort of gloves when handling it. Again, from working in the service industry, that's a no-no. But the most disappointing thing with our visit is that we waited an extremely long time to get our food. While we did arrive early, we didn't actually get our food until a good 15 minutes after our per-arranged pick-up time (about 20 total). It almost seemed as if they forgot to put our order in and made it once we got there - which defeats the purpose of ordering ahead. When the food did arrive, the high school kids running the front end counter really weren't that apologetic about it instead claiming that the food just came out (as if that made the delayed wait okay in the end). I hate to bring the place down. When we eat in, the service is pretty accommodating. However, this is disconcerting about the front end staff. Hopefully, this can be corrected so the staff and the people there are better at what they do. We will come back here, but will do a second guess if we want carry-out. read more

Can you say "Man Cave"? If you can handle the sound of people sucking on chicken wing bones and 17 simultaneous sporting events then more power to you.It was extremely noisy, the floor wasn't clean, the table too small, and the seats uncomfortable. The hot food arrived cold and it wasn't busy at all. Their salad consists of lettuce and bland dressing (shoot, sorry, that's wing dip, right?). I found neither the food nor the experience engaging and wouldn't be back unless, well, never! All in all, yuck, I wouldn't go again. read more

Had a problem with the food taking too long to be ready. ~45 min for 15 wings. I attempted to politely inform the manager and she smoothed it over immediately. Every business has problems and resolving them quickly and professionally is what keeps business running. This minor problem aside, the food was very good and exactly how I ordered it and still well worth the asking price. read more

I would have to say that this is probably the best B-Dubs that I have been to. The service is always very good and the food tastes the same at all of them so I can't say that that is better...but the service at this location is definitely the best that I have had at a B-Dubs. You know the drill at this place...wings, boneless wings, sandwiches, fried appetizers and BEER! I don't know about the other locations because I never really paid attention, but this one has about 10 beers on tap, if not more...it was insane! And, of course, tonight is $.50 boneless wings, so that's always a plus. Overall, a cool place to go, especially if you plan on sitting in the bar area, to have a few beers and some wings. read more

BWW roped me in this time by sending me a coupon promotion for a free snack-sized order of wings (5 wings) and being that it was late on Friday night (and as a side note, they're open till 1AM Fridays) and my boyfriend and I were wanting something to munch on after a movie, eh what the heck! Greeter fellow was nice, asked us if we wanted to sit at the bar (we had a satisfied giggle over being asked while the 2 girls in front of us didn't get asked, we must look old enough, win!) and got seated at a nice clean table (always a plus for these messy-food restaurants). Waitress took a bit of time to get to us, though I suppose people often wouldn't notice when surrounded by a bazillion TVs playing several different channels! As it is, she came, she was nice, we only got waters then soon placed our order for 20 traditional wings with 4 different sauces and, of course, bleu cheese. Wings were fine, not my favorite place to go for wings but still A-OK, we got the Teriyaki (sauce), Asian Zing (sauce), Lemon Pepper (seasoning rub), and Chipotle BBQ (seasoning rub). Good sauces/rubs! Waitress was good to check in on us every once in awhile and keep our waters filled. As I mentioned before, there are tons of TVs (duh, that's what BWW promotes), and though neither me or my boyfriend are really interested in what's going on on TV, we couldn't help getting roped in by the Rugby games (seriously, what popular American establishment puts on the rugby?! Awesome! New Zealand is a great team, btw), but they also had boxing on, baseball, some sort of outdoors show, etc. etc., enough to keep everyone happy. Also, sign up for their little online membership program. It isn't the best but every once in awhile they'll toss these free wing or fry offers your way that can be a nice little perk. All in all, not a bad experience. I don't understand charging for bleu cheese or ranch but otherwise prices aren't bad. Just don't forget to use the wetnaps supplied on the tables, you'll need'em! read more

Went on a 50c Boneless wings thursday. Had about 16 wings - 4 each of 4 different sauces and it was soo good. And we also had a Cheesecake bites which chocolate/caramel sauce it was yummm.. :) read more

Nice, local place to watch all the hot sports going on. I like going here when I don't wanna go anywhere far. Service is always good. Drinks are inexpensive. The bad thing about Buffalo Wild wings is that their price for the wings specials keep going up. It's still good to eat every now and then though! read more

I've wanted to trash this "restaurant/'bar'" practically, since it opened. However, as long as they had Buzztime Trivia, Stella Artois on tap, and decent wings, they had a reasonable shot at keeping my business. However, even the basics can't stop my disdain for this franchise at this point. My major problem w/ this restaurant chain begins from the top down. Basically, this restaurant chain is to what Joe Camel was to underage smoking in the 90s as BWW is to teen drinking in the 2010s. Look at any BWW commercial in the last 20 years. How many teenagers or under do you see in those commercials? Answer? NONE. Yet, when I go to the South Elgin franchise, I've seen far too many tables of unsupervised teens sitting at tables in the bar area. I've even seen parents drop their kinds in the bar area, while they go to general seating, leaving their unsupervised kids in the bar area! When I'm told I'm going to a sports bar (as in ALL of their commercials), I don't expect to see ANY children in the bar area, yet BWW just lets them roam. I've seen children play catch separated by the sides of the bathroom for 10-15 minutes without a manager of this store intervening in anyway. I've seen a group of 40-60 members of local teen theatre break into song multiple times w/no intervention/explanation from the 'management'. I've remarked to bar staff about teens in the bar area, and even at the bar, and I've always been met with the same response: "management doesn't let us do anything about it." All I can conclude is they don't want to do anything about it, because they are securing future drinkers. Either there is impotent management here, or the parent company makes them ineffectual. Underage drinking prospects aside, the basics of "health department quality food" is in question here too. In my experience, there are two temperatures of food in this restaurant: raw and burnt. Traditional Chicken wings (bone in) tend to have raw portions in any leg larger than a small. If you ask for well done, you get chicken that may turn to dust if you handle it with anything other than kid gloves. Tonight, I was told I could not have my burger "medium well," but that it must be well done by their standards. Based on experience, what I would've received at that point would be a charcoal briquet with some lettuce, tomato and onion on it. Having a palette slightly more refined than burnt garbage, I declined. I pray you do too. read more

It's Buffalo Wild Wings what more do you expect. The hot wings really are not that hot, but the food was decent and they have a very good beer selection. read more

This place is great on a Thursday night with friends. But every other day it is overpriced for what you are getting. The wings barely have any meat on them and it usually takes around 30 min to get your food which in my opinion is way to long for chicken wings. read more

Blue Moon beer was surprisingly good, as well as the Asian zing boneless chicken wings. Not to greasy cooked just right. Sat in bar section and waitresses Heather provided excellent service and was very attentive. Would definitely return in the near future. Bathrooms also clean. read more

I was very pleased with the service I received at this location. I ordered carry out during lunch hour. Expecting a longer than usual wait, I was surprised when my food was ready within ten minutes. Elizabeth handled my order and I must say that she was outgoing and very pleasant. She went out of her way with a smile on her face! Kudos! I will definitely come back. read more

Wings are a classic American food, and you got to get it right. Buffalo Wild Wings does just that. The meat in the wings is consistent, because they focus more on the different types of sauces (highly recommend honey BBQ). The service is average, but the atmosphere is where it is at. If you are looking for a good family dinner to watch some sports head to Buffalo Wild Wings! read more

This location never gets my order right no matter how many times I confirm it with the employee. Ive ordered online and ive also called in my order. Its NEVER corrected no matter how I order it. Its frustrating because i am picky with my food and I love the buffalo wild wings by my house. Unfortunately this is the closest one to my job. Never again. read more

There are good BWW, and bad BWW, this one thank goodness is a good one. The staff is nice and the wings are always great not undercooked like in a few of the other locations I have visited. Would give 5 stars but this BWW is always packed to the max!!!! read more

Great place to enjoy a couple of drinks and watch a sporting event if your an adult. Food is very good and they have a bunch of different hot wing sauces. My personal favorite is the boneless honey BBQ wings. read more

Very good service and the bartenders are welcoming. Started coming here instead of the Geneva location because the service is wayyy better. Worth the extra 10 minute drive. read more

We have been coming here for years, always good food. They will always change a screen so you can watch the game you want and have NTN.

I love this place! Best wings and service there is! Make sure you ask for Fallyn, Alex, or Cory! They always are very helpful and will get a refill whenever you need it or anything else! I can call myself a regular for this store! read more

Why do I continue to come back to this place every month or so? Takes 45 mins for deep fried wings to come out with wrong sauces and quantities. Luke warm food even with heat lamps? Happy hour prices are decent but they got rid of their bone in promotions. Hopefully since being acquired by Arby's things will improve operationally and quality wise. $7 for 5 wings has gotten a bit egregious. Bartenders and waitresses could cheer up read more

12/29 Sat in the bar area with some friends. The bartender-server was excellent, efficient and friendly. The food was good and prices reasonable. Problem was the women's bathroom. Went in about 9PM and it was nicely remodeled but disgustingly dirty. I won't creep you out with the details. There was an older man who appeared to be a manger overseeing things but he neglected that. I'll be back when I can sit on the toilet seat and wash my hands in a clean space. read more

Natalie today was my waitress. She was very professional and helpful. She made very good recommendations. Throughout my visit she was on top of refills and very attentive. Definitely won us over! See you soon Natalie! read more

I have never had a bad experience here. I always get the chicken buffalo sandwich and it is always delicious. Sometimes the service is slow, but the quality of good is worth it. read more

Last time I went here was about 2 months ago. Sine then the place has been through some changes. first thing we noticed were the cheap folded photocopy quality menus. Several long time favorite menu items where missing. The nail in the coffin for me was the fact that my wife's beer was more expensive here than in downtown Chicago. I doubt we will be back and if this is the same change at the franchise stores I won't be back at those either. read more

Ordered food for carryout and they did not put any sauces in the bag. They were also having an issue with the computers...the person at the front counter was very nice though... read more

My husband and I were able to experience a small portion of the customer service that Shawnna has to offer. She really made our experience go from okay to great. read more

The manager Shawna was extremely rude. We walked in with smoothies and she very rudely demanded that we throw them away. She didn't ask nicely or offer to through it out for us. I'll probably never go back read more

Worst Location EVER!!! Bad Service Bad Management. They messed up my food a couple times. I would always get the small wings it came with 10 and i went and now they say it only gets 9. read more

Sat down at the bar area and patiently waited for a server to help us. 20 minutes had gone by and no one care. My family and I decided to leave and found out that 2 other tables of guests were waiting for almost 30 minutes with no luck of seeing a server to take their orders as well. read more

Do not order late night pick up. Under cooked wings. Sauced slapped on some, not on others. Undercooked fries. Open till 1am. Picked up at 12:15am. Refrain from snacking here late night. read more

Since moving to the area almost a year ago, we've tried to make both Mom and Pop and chain restaurants our own. Having lived in the Wheaton area our whole lives, many of ten locations we frequented knew us as a family. Amazingly enough, this BWW location has really become more of a mom and pop feel rather than a chain restaurant. Each time we've come the service has been awesome, and the servers are always kind to the kiddo, even when she's in a bad mood. The food comes out as expected and you can tell the whole restaurant really values its customers. Example...last time we were there, they were slammed with a huge party of 20 or 30. The service seemed just like normal though but than we noticed that our food was taking longer. We checked in with our server who said that there was a backup in the kitchen. Turns out the tray that our food was on got dropped, and the manager got behind the line to help cook our food. This was why she didn't come out sooner to let us know what happened, and also gave us a small discount! It was such great customer service! read more

I came in to pick up an order of boneless wings last Sunday and Jake helped me upfront. He was extremely friendly and conversational! He even brought me a drink while I was waiting. I've never experienced a more hospitable young man. The food was also fantastic. read more

Come here and always order small traditional wings(10qty) for lunch and split sauces. Today they tell me it only has 9 now and can not split sauces. Not happy. Time for new lunch spot! Really?? read more

Yes, I know, reviewing chain restaurants that everyone has been to is less exciting, and seemingly less valuable, but whenever something changes, it's nice to give a heads up to those that haven't been there in while. So met the guys on Sunday to watch the Cubs lose at BWW at Elgin, and the theme for the day seemed to be DRY - both good an bad. First, we had 5 different baskets of wings, and i am not sure if its due to congressional budget cuts or what, but they were all dry - very little sauce on any of them. The waitress had to bring extra sauce all around to fix it up, so not a terrible issue, but how hard is it to sauce wings? On the other hand, I finally tried the desert heat dry rub they are now offering, and that was pretty tasty. Dry on purpose is OK, but a spicy/smoky flavor that was delicious. So the good news is that BWW has not run out of new ways to serve wings (there's your investment tip for the week). Everything else was a little off though, so wondering if there is a new chef or just an off day? read more

The service was very good in the beginning but it kind of died off towards the end and the server became not around as much. The food came good it was hot it did come wrong and they did correct it very promptly. We were sitting in the bar it seemed like the kind of forgot about us a little bit. read more

I made a mistake on my order and the manager came over and replace it without extra charge. Both server and the manager were very nice about it. Great service!!!! read more

Recently called and was talking to a server, sounded like she was in a rush. So I told her my order and once I've gotten to the restaurant I came in to grab my food, but it happened to be miscommunication with the worker, I asked for 15 honey BBQ, but when I was checking to see what the order was it said 6 hot BBQ. Then I had to order 8 more wings which I had to wait another 10 minutes for, must say I'm very disappointed with the takeout waiters. Tip for next time, please repeat the order to the customer. read more

My wife and I have gone to this location for the last 2 years and the service and food were awesome when we first started. Now after today was the last straw. The wings are hard as rocks and it been this way for the last 6 months that we have gone. There service and gotten worse and worse. Walked in and no one at the front, and no they were not super busy. Then when she came up to the front she took us to our table and was gone before we even got to the table just dropped the menus and left before we even were at the table. Then our server didn't seam like she knew what she was doing. When our wings came out once again they looked like there were hard as rocks and of course they were. My wife ate two of her wing and said I'm done. I ate 5 out of my medium size boneless wings. Our server let us sit there for about 15-20 mins before she asked us if we needed a box and the bill. I left the money on the table and walked right out while passing the manager and said this please sucks!! I really don't thing the manager actually give a shit about the place. We are so done with Buffalo Wild Wings. Just go to Wingstop!!! read more

Music was soooo loud we could not talk to each other. This is the second visit with same problem, This place used to be an enjoyable place to eat. Ears still numb. read more