Our team scheduled a celebration at your restaurant this evening. We called in a reservation. We came in to support your restaurant instead of other reputable chain restaurants in the area that are basically crushing the little guy in this area. What a mistake. The manager just told me it's excusable and normal to wait 50 minutes for one water and 2 Shirley temples. He also blamed it on the size of our party. The restaurant was aware that our large party was going to come in to celebrate. They scheduled 1 server for a party of 60 people. Thank you for dropping off the drinks and being rude. I am very surprised this is how you are running the restaurant. I would like to add that once I asked you for the drinks is the first and only time you "graced us with your presence". We control where we bring our team, and parents roughly $750-$1000 in food and drink bill for every post season celebration. Be sure we will never be back here. If I had 0 start to give - it would've been too many. read more

I went here yesterday with my son for lunch. This is definitely not my first trip to Buffalo Wing Factory, but it was my first time at this particular location. We arrived a little after it opened and were seated immediately. Service was very prompt. My son had the children's sized chicken wings and fries and I had 10 wings with fries. Drink refills were prompt. Food was tasty. Can't ask for more! read more

While the food is still good, service has significantly diminished over the last several months. - All-You-Can-Eat night is All-You-Can-Wait night and service for drink refills or anything like that is few and far between. - The last 4 times we have been there, we have had to go up to the hostess stand and get our own silverware. - At our last visit on a Monday night (8/1/16) with nearly half the restaurant empty, we didn't receive any drink refills, it took 20 minutes to receive our appetizer and 34 minutes to receive our meals, people arriving 10 minutes after us received their meals before we did, and the floors were absolutely filthy and with all of the servers standing around chatting, no one was cleaning the floors. We keep going back thinking the bad service is due to an "off-night" or that it's a "one-time deal", but nope. The service is consistently bad as of late. Even though the food is good, the bad service has made us decide that going here is just not worth it. read more

Mrs Batman has been craving the wings but you cannot get them here. We went on a week night and there was a good crowd, not full, not over flowing, just good. I took a looooooong time for the waitress to come and take our order, make that our drink order. We waited so looooong that we were able to place our drink order and food order at the same time. Got our drinks, iced tea, within 5 minutes. That was the last we saw of the waitress. Maybe she went on break and did not get anyone to cover her tables. OUR FOOD NEVER CAME. Neither did the check. Left a couple of bucks on the table for the tea and WALKED OUT. Will NOT go back anytime soon. We went to The Original Steakhouse in Ashburn and had a MUCH BETTER outing. Can I give ZERO STARS?? read more

They should rename this place to "Pigeon Wings and Grease Factory". Smallest overpriced and overcooked wings I've ever had. They nickel and dime you with extra sauce and if you ask for extra celery (they only give you three 4 inch pieces of celery). The servers are suburban teenagers that are saving up to get an x-box or something. They seem to be unaware that this is a gratuity. Our waitress looked like a hot topic reject that got let go after the holidays. Save your money, go anywhere else. read more

Wings are good, but not the best I've had. They have a really nice selection of flavors to choose from so if you bring a group everyone should find something they like. As someone stated before, the curly fries are great. Another solid choice is the Finger Lickin Chicken Sandwich Buffalo Style - a nice sized deep fried chicken breast smothered in their buffalo sauce with blue cheese dressing. Service is usually good but I do have a tip for those of you order carryout and like extra blue cheese dressing. I can't count how many times I've called and placed an order for wings with extra blue cheese and when I get home I don't find it in the bag. Maybe it's my fault for not checking the bag before I leave, I don't know. Anyways now I will wait until I get there to pick it up and then ask for the extra blue cheese. read more

Waited 45 min for first round of wings. Then had to reorder my son's because the mild was way too spicy. Ordered a to go order at the same time. To go order came 25 min later. 20 min after that waiter came. Still no wings. So he brought them. I was told the kitchen is backed up. You think? It is all you can eat wing night. Poor planning on their part. Still waiting for check I asked for 20 min ago. Don't come here on all you can eat night. You will wait more than eat. Not worth the cost at all! But if you are lucky you will get an apology (more than we got). read more

Any place that's main dish is buffalo wings, can't go wrong in my book. I went to the Buffalo Wing Factory several times during football season and there couldn't have been a better atmosphere. The specials were more than enough reason to stop by and catch a game. I was also drawn by the variety of wing flavors available. Sure Hooters has a good selection, but Spicy Ranch and Spicy Lemon Pepper aren't on their menu. The wait staff is also attentive and helpful. And with at least 4 t.v.'s on every wall there's no other place you'd rather be. read more

Wings are small...not spectacular. Burgers are salty. Not a fan. Not sure why its a little kid friendly hang out place.....with all the beer advertisements on the walls?? read more

I can't believe all of the good reviews for this joint! My boyfriend and I ate dinner here and our experience was extremely disappointing. First of all, we ordered the cheese fries with bacon. It was the blandest cheese fries with bacon that I've ever had. How does that even happen?!? It's not rocket science after all. We had to add seasoning to try to make it more flavorful. This appetizer has always been amazing at other restaurants... My tastebuds were not excited here. Secondly, the wings were subpar, especially compared to BWW. The chicken wasn't "right" and I didn't like either of the two sauces that I tried. Between the bland fries and the subpar wings, I didn't enjoy my dining experience here. I will say however, that the waitress I had was awesome and so much more attentive than most of the waiters at BWW. She deserves a raise. read more

It's tough to judge the restaurant by the first visit. I will be sure to update this review..... Food: 3 stars Service: 1 star Why? The wings are just OK. Nothing to write home about. Service? The kid at the counter sounded like he has an abdominal pain from PMS. Anyway, I can confirm that this place is not exactly the friendliest place ... read more

I have mixed feelings about Buffalo Wing Factory. The fare is pretty standard bar food which is pretty mediocre. It's pretty much a high school kids local hang out both because of the clientele and the wait staff. The service is very average - with most of the staff pretty indifferent about taking your order or bringing out your food. However, what saves this place are the actual wings. I stick with the standard buffalo sauce which comes in different varieties of hotness. The 911s are killer. They taste good and have an awesome kick to them. The TVs are in HD and usually are showing the latest games so that's an extra plus as well. read more

I took the advice of one user on the club sandwich. Um....it was a greasy club sandwich that wasn't special in ANY way. Arby's has better curly fries by far. I only gave it two stars (instead of one) because unlike some who had bad service my food was ready quickly. And 15 + for this kind of dinner. Seriously, Subway is better. Of course I was kidna stupid to be getting a club sandwich at a ribs place. read more

LOOOOVVVEE their wings, they are way meatier and juicier than most other wing places I visit. I also love their flavor selection. I'm a fan of the spicy BBQ myself but have tried many other flavors such as the garlic parmesan, eastern shore, spicy ranch, Teryaki and the Szechuan, all of which are great. Good craft beer election and their fried oreos are to die for!! I purposely refrain from eating so many wings so I can have room for fried oreos. Service is good most of the time, food is always hot and tasty. read more

Buffalo Wing Factory - So many wings, so little time! Love the flavors I've tried so far! - American Near Me - Ashburn, Virginia

I love wings! I just recently moved to VA from CA, and was needing my wing fix. In CA I went to Wingstop -- I really enjoyed their wings. So, Wing Factory had a lot to live up to. They did. Excellent wings. My partner and I both had the spicy lemon pepper wings, and I had a cheesesteak and my partner a burger. We also had the fried mushrooms. Everything was great. The wings were tasty and moist, and the sandwiches top notch. I also made the mistake of tasting of sample of the "flatliner" wings. I *LOVE* hot foods, but my mouth may never be the same again. This wasn't hot with flavor -- it was just pure burn. Oh well, stick with the flavors that don't require people standing by to do CPR. read more

Great wings, great service. Can get a litle crowded on Sundays for football. So get there early. I will be a Regular. read more

These are my favorite wings hands down! The sauces are really great and they let us order wings extra crispy for some of our office folk and 'wet' meaning extra sauce for me. My favorite sauces are suicide bbq, suicide ranch and mango habanero. The flavor of the month is always interesting and I try to get them at least once. read more

Been going here for over a year. Make almost a routine stop after Sat PM mass with the kids. Kids (4/8) enjoy the busy atmosphere and they enjoy watching the sports all around the rooms on a bunch of TV's. Have had a few "nothing special" meals but overall, I like the place. Consistently decent service and the wing variety is great. They used to cook all burgers the same (Medium well) but recently started to offer a choice. Huge difference in the taste/quality. There are better pizza places but a safe option for those in your group who so choose. Even on busy College football days we've had less than 5 minute waits for a table. Staff is very friendly to the kids and keep the glasses full. read more

best wings in town; hands down. I've been coming here since I was a child and the flavor never changes. Always a good idea.

If I could I'd give 5 stars for the food and 1 for the service. I order takeout from here once a week. Though I rarely get the wings. (Ledos are better by far) They have the best jalapeno poppers around and their Super Club sandwich is awesome, substitute their homemade buffalo chips and its possibly my favorite thing to eat for lunch. However, the service is awful. Mostly high school kids more interested in flirting and joking with each other rather than to acknowledge the guy standing at the counter 3 feet in front of them for several minutes. On one occasion I noticed I got charged twice for a large group order (ran my card both over the phone and again when i picked it up) I called the manager to report this and he ran the card a third time! I ended up paying close to $300 on a single order order and it took a week to get it all straightened out with my bank. Completely irresponsible service. I love their food though, in fact I'm ordering from there again as soon as I post this but one thing is for sure I'll always pay cash for my stuff from now on. And I never expect anything more than a fast food joint level of service. I couldn't imagine actually sitting down to eat there with that service. I do have to give them credit though after ordering over the phone once a week for nearly a year they have never once screwed up an order and left something out. ( I did get an extra cup of buffalo shrimp one time though) Though whether you just get one order of wings or 10 you still just get one little baggie with 3-5 pieces of celery :( I even requested extra celery once since I had 8 orders of wings.. They just gave me a 2nd bag of 5 pieces of celery :( ----- Edit I stand corrected.. Picked up my order right after making this review and they forgot my buffalo chips. But my Poppers and Sandwich were bangin as usual so I'll still go back. But yeah service is definately sub-par. read more

It took me a couple of visits before I officially became a fan. Nowhere else in the DMV area can beat Buffalo Wing Factory's extensive sauce choices. The shopping center that BWF is located in is kind of easy to miss if you don't already know that it's there.. Inside each wall is complimented by it's own big screen TV and it's so hard to concentrate on one because each TV has it's own sporting program on. And if the TVs weren't enough distraction already they even have this addicting game (the machine is right by the door) called 'stackers'. Lucky for us, we happened to go on a Monday when they have their 49 cent wing special! And you only have to order a minimum of 5 wings per sauce so you can split up a order of 10 wings into 2 different flavors. The wings you can order by quantities of 10, 50 or 100. We ordered Spicy Honey Garlic Butter, Spicy Garlic Butter, Hot and Spicy General Tso's.. The garlic butter sauces weren't that great but the other two were pretty good. I'm def. going to opt for other sauces next time. Also, I think you have to ask for the celery but it comes free with your wing order. Feeling gutsy?? Try their Flatliner wings.. if you can eat 10 or more wings they will write your name on their ' Wall of Fame' read more

Let me start off by saying I have been eating at Buffalo Wing Factory since 1998, back when their only location was in Sterling, VA. I now eat at the one in Ashburn, given that it is closer to my house, and also the rush for "All You Can Eat Thursdays" isn't nearly as bad as it used to be in Sterling. That brings me to my next point: STOP RAISING THE PRICE OF ALL YOU CAN EAT THURSDAYS. Yeah, you now include french fries, sodas, and boneless wings in the price, but I'm onto your game. Fill the fatties up with fries and soda, then they won't eat as much of the delicious chicken. It's a win-win for you. This is really my only gripe with this establishment. The price for all you can eat is up to about $19 now, when it used to be around $14. When I asked why, I was told the price of chicken has gone up. Really? I haven't noticed that trend at the grocery store. Maybe you should change your chicken vendor. Or better yet, raise your own chickens in the back--just don't name them. Makes it harder to turn them into food. To the guy that complained his pizza sucked-- why on earth would you order pizza from a place called Buffalo WING Factory? That's like going to the Chinese buffet and loading your plate up with french fries and taco meat. Maybe try a chicken wing next time? Excuse me while I go to McDonald's and ask for their 6oz fillet. read more

Having gone here to eat since I was in high school, I now bring my husband and son and still happily enjoy it. I ADORE their wings. The flavors are awesome and so much better than some wing resturants which only have wings in flavors such as a mild, medium, extra hot, etc. Hands-down, the BEST cheese fries I have EVER tasted are from here. They are a huge portion size (order them to share with the table). They come with cheese and some kind of maybe wing sauce drizzled on them, as well as chives and bacon. INCREDIBLE! I have been addicted for years. I would go just for the fries. And minor detail, but still nice to know, the drinks come in HUGE glasses. I drink enough water that I typically send a waiter/waitress numerous times to refill my drink, but at B-Wing, I don't need to :) It's got a great bar with a huge selection of beer which is nice as well. Overall, it's a great quick place to grab a bite with family or a couple drinks during a game with friends. read more

HORRIBLE customer service!!!! I waited for 20 on the phone to make a to go order.....When they were finally ready to take my order, I was told they no longer had a chicken Cesar salad on the menu. What restaurant doesn't offer a Cesar salad? If you have Cesar dressing you should be able to accommodate and make one for a customer, period. I proceeded to call the sterling location who was MORE THAN HAPPY to make me a simple Cesar salad. DO NOT GO TO THE ASHBURN LOCATION!!! There are all young kids that work there, extremely rude and unhelpful. read more

I sat in the bar area at a table. Service was friendly and very good. I got an onion ring appetizer, 10 wings with Spicy Honey Barbecue and fries. Wings were cooked correctly. The sauce was not spicy at all and had very little BBQ flavor. It was just kind of tomatoie. I almost wondered if I got the wrong sauce. Onion Rings were cooked right but had way too much breading for my taste. The onion ring sauce wasn't good either. French fries were crinkle cut. Not my favorite either. After I left, I realized that my clothes smelled terribly like I had been standing directly over their fryers. I think they allow smoking in there but that wasn't a bother at all. It was the oil smell. I can't imagine it is very pleasant to work in that environment. I liked the way they cooked their wings and the service but not much else. read more

We actually received a response from a BWF representative after our posting on August 9th. We actually believed her and her seemingly genuine concern for our experience. She noted that prices had gone up throughout the entire industry and that the chicken tenders were now pounded flat, rather than the plump juicy ones he had before. She said they were going to discuss this with their kitchen staff, but we really aren't buying her story. We actually were going to give them the benefit of possibly having a bad night not but...."Eek! Methinks not" There are too many options out there locally for better food. read more

Went here tonite to get a pizza. Had one a few years a go here and it was OK. Well, times have changed. It had to be the absolute worse Pizza I have ever had. The crust had a very funny taste and it was hard to cut through. The tomato sauce (if you can call it that) tasted like and had the texture that they opened a can of tomato paste, did not put any spices on it, and just schmerred on the crust. They then took what appeared to be mozzarella, spread it on thick, and then placed the most bland sausage on top. When pizza started to cool off was like a concrete pizza. I don't get it. I love the boneless wings but the pizza menu was only three pizza or build-your-own. Take it from me and build-your-own somewhere else in Ashburn. Won't happen to me again. Also had a pretty lazy ass server which is also unusual. They used to have a bunch of young girls who learned good service but appeared tonite to be all guys who never heard of good service. Dont want to give up on the wings just yet but.... read more

I'm CRAZY about wings and this place is amazing! From the curly fries, the garlic cheese bread, the chicken fingers and most importantly and fantastically...THE WINGS!!! They are so amazing, so tasty and the best wings in the area and trust me...I've tried everywhere in the Sterling/Ashburn area. Also, the folks at this establishment FOLLOW DIRECTIONS. You ask for extra sauce, you got it. Extra dipping sauce? You got it! I love it and will probably end up doing a take-out order every few days with my co-workers. read more

We recently had our fantasy football draft at the Buffalo Wing Factory in Ashburn. We were there for better than four hours and the service, beer, and food were terrific. The manager even came by to check and make sure the service and food was to our satisfaction. I highly recommend the bulgolgi wings and any of the incredible beers they have on tap. I'd recommend coming here for a simple family meal or big events like draft parties or birthdays. read more

Food is fairly consistant. Best wings around in my opinion. Been coming here for 15+ years. Used to get crazy busy but those days are long gone. They need to remodel the interior as it's a bit dated and stale. Overall I will continue to go here for the food. Service is typically good. read more

Recently went here with some friends for lunch and was VERY impressed with some of the menu changes they've made. You expect great wings and burgers but I was blown away by the new diversity of flavors. We started with the pizza fritters which were an awesome spin on traditional mozzarella sticks. I had the mesquite chicken salad and, holy cow, it was awesome!! The chicken was extremely flavorful and the honey mustard vinaigrette was a nice touch. The portion was also HUGE, especially for being less than $10 for the entree. The other awesome thin was the craft brew selection. You expect a wing place to have traditional, crappy beers like Miller Lite/Bud/Coors, but you don't expect them to have a vast array of local (DE/MD/VA) craft beers ON TAP!! They also had a good bottle selection as well. This is what put them from 4 to 5 stars for me. Will definitely be heading here more than before!! read more

We are new to the area and looking for a new wing place. We heard a lot of good things about Buffalo Wing Factory so we thought we'd give them a try. We only tried two flavors so this review will be updated as we try more. We tried Honey BBQ and Garlic Butter. Both flavors were good but my wife had the Honey BBQ and said it had a stronger undertone of Buffalo sauce rather than BBQ. The Garlic Butter was also tasty, but because the sauce is butter based, most of the flavor was left dripping onto the plate instead of the wings. We also tried the loaded fries (melted cheese, scallions, and bacon). They were pretty good but like the Garlic wings, the cheese was over cooked/melted so it had slid off the fries and into a puddle on the plate. Flavor was decent but I've certainly had better. In the end, it was a pretty good wing place and somewhere we'd give another shot, but our first visit certainly didn't wow us. read more

I too have been coming here for a long time and it's always a nice local joint to relax, watch some football, have a beer, and enjoy some tasty food. It has been interesting to see the transition over the years. Used to be 10 gigantic wings for $5.99. Now it's 10 tiny wings for $12.99. I guess that's progress. They do still have delicious tasting hot sauces, with even the mild having a nice little tang. They've upped their beer game considerably over the years and now have a great variety of local and national brews. Always friendly staff. read more

Crispy curly fries, cold beer, good service even on game days, and solid wings with a variety of sauces. One of the better BWF locations I have been to. read more

This was one of our favorite restaurants in town, but over the past year, something is different. The quality of both the service, the cleanliness, and the food have taken a huge decline. We have ordered basically the same wing dish for years with no worries, but of late, we experienced stomach issues after eating. Not the norm for us, as we eat wings from other establishments often with nary an issue. This past week, it occurred again with my spouse having issues over the following three days as a result. I truly hope this crew can right the ship and regain our trust (and business), but until I am convinced otherwise, we must take our business elsewhere. read more

I became a fan of wings in college frequenting Buffalo Wild Wings. After graduating I found the 'Wing Factory' which is far and a way better. Now this is my restaurant of choice when meeting co workers for lunch. The wings are great and the pizza is quite good. Their menu has quite a few other options, but really why with wings this good would I try other items. read more

Stumbled across it via Yelp. So glad I did. Bolgogi sauce is ridiculous, standard hot was solid, kids loved grilled cheese & pretzels, and the smoked pimento cheese is something special. Justin, our waiter, couldn't have done a better job. We're landlocked in the Midwest, and while we dig B-dubs, we'd love to see you guys move West. We'll be back when we're visiting family out here. read more

This is your usual sports bar. Lots of TV's with many different sports in action. As for the wings, they are wonderful. Many different options in terms of flavor. Way better than Buffalo Wild Wings. I'd say there is certainly more meat on these wings and I've enjoyed every bite. Their curly fries are also delicious, but regular fires are just meh, i wouldn't recommend them. read more

The wings are really good. The fries are good too. The service is decent. The only thing I don't like about the place is that it's always packed and a little loud. That's OK though, the food makes up for it. read more

I love the Wing Factory. Probably my favorite Wing joint in all of Nova. My buddies and I normally go on Thursday's for the All you can eat wings. The reason I rated this 4/5 instead of 5/5 is I noticed that they have been slowly raising the prices. Strongly recommend the Honey BBQ, Garlic Butter, and Eastern Shore. Probably the best wings they have. Also, their chicken fingers are some of the best I ever had. It's worth the extra 60 cents for another dipping sauce. read more