Amazing care from the team. Dr Shiva the best . She was caring and took her time explaining…read moreeverything. I 100% recommend coming to her!

Full disclosure- this review pertains to the front office staff and not the doctor himself…read more However- if this is what the doctor will allow, he absolutely deserves 1 star as well. The doc himself was nice enough. Pretty neutral there. I needed to get a referral to a specialist and that was just too daunting of a task for the front office. Apparently a drop down menu is just too difficult to navigate so I was sent to the wrong specialist. Let me tell you how awesome it is to PAY $40 to have a doctor sit there and say, "Yea, that does look uncomfortable. You really should get that assessed. I don't know why you're here." I DON'T KNOW WHY EITHER. So I reach out to this front office staff and it's discovered that yes indeed, they sent me to the wrong place. And it cost ME. Not them. But they're "sorry". So I'm back at square one. Again. Oh- and did I mention it took MONTHS of waiting to get into the WRONG specialist? Thanks again to Dr K's Team. So now I've got a referral for the CORRECT specialist. Team Derp at Dr K offered to reimburse me for the copay they led me to pay that I never should've. I didn't reply. I just wanted to be done with them. This image is them offering with apology and acknowledgement but I doubt there's an ounce of sincerity here. Regardless- I've brushed them off, onward and upward and all that. I go to the correct specialist and learn that before I can get any treatment I need to wear something for three months first. THREE MONTHS!!!! More waiting for help!!! If Team Derp just sent me to the right people the first time, this would be done by now! But instead I waited 4 months to see the wrong person, 1 month to see the right guy, and now 3 months of compression stockings before I get help when this could've been completed MONTHS ago!!! But I still don't want anything to do with them lol But then my husband is like, "I want bloodwork. Hook me up with someone." I figure- "I reeeaaaallllly don't want us stepping foot in that place but how can they screw that up and I'm a busy homeschooling mama that doesn't have time to Google reviews for a new PCP." So I call them up and make an appointment for my hubby. In Spring of 2022. And I'm told my husband needs to wear a mask to get seen. More blatant incompetency. The CDC isn't even recommending them anymore. So I sat there and thought, "This is NOT a practitioner of health and this backwards, feeble minded thinking is NOT aligned with my family's plant based TRUE health." So I cancelled the appointment, wrote them that "Yes- I do want the reimbursement YOU offered." and of course they haven't done anything. No reply. No reimbursement. Just a bunch of ignorance and bias. I do NOT recommend lol.

Can't speak highly enough about this location and the staff. Ever person there was so respectful…read moreand accommodating to me - thank you.

I brought in my 9 month old for a persistent fever & fussiness. Check in was quick, we got back…read moreinto a room fairly quick, too. I told the doctor that I thought he had an ear infection, and if they could look in his ears that'd be great. She glanced into each ear and quickly said "they look perfectly fine". They also ran viral tests (Covid, flu, RSV). When all those were negative we were then referred to the ER for more tests. I decided to go to CHOA (the best ER!), and their doctors said his left ear was CLEARLY infected and his right ear seemed to be in the beginning stages. So glad I got a second opinion, would not go back to Piedmont Urgent Care!

I was seen by a provider named Paul Saby who had terrible bedside manner. When he walked in the…read moredoor he said "hey" and did not professionally introduce himself. I got a cream which has been helping the rash I came in for but he told me I would need to use it twice a day for two weeks but the cream I received was not enough. I called back to ask if I could be sent more of the cream to follow his treatment plan of twice a day and then if it did not improve go see dermatology. The representatives on the phone told me the same provider was not at the location today and the current provider did not feel comfortable sending more cream in which I understand. I asked if a message could be sent directly to Paul Saby but instead the "nurse" who could relay message had a condescending attitude and told me they had connected me to her since I didn't want to accept the initial explanation from the first representative. I was not asking for a refill for the cream, I simply wanted to follow the treatment plan of using the cream twice a day for two weeks and I knew I would need more cream to finish out the two weeks especially since the cream is working.

I have been so disappointed in the local urgent cares over the years. I am so pleasantly surprised…read morewith the level of care received here today. The woman at the front desk was welcoming and professional. The nurse and NP listened , sympathized and worked to find a way to help me get well more quickly. I highly, highly recommend this location.

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??