Great customer service!! Bob came to my door (the owner does all the first service, to get to know his customers), on time after his office called to announce that he would be arriving in about 20 minutes. I was impressed even before Bob arrived. Jennifer was very helpful and explained the charges, one year contract, and what to expect moving forward. I signed up for the $85 bimonthly service. I had been in contract with another company, but they never showed up when they said they would, and told me something different when they arrived at my door. My time felt very invaluable with them and finally, after wasting over an hour after waking up early, only to find out that the technician had called in sick (but nobody called me), for the third time, I cancelled my contract and got a refund. This company confirmed the appointment. Called when they were on the way, within the service window stated. Complete opposite experience. Bob took out all the cobwebs. He even did it in the front and back yards. Then he sprayed outside. When he sprayed inside, he was very quick while I waited outside. Can't be home for 2 hours after. I've only had my first service but I'm super happy so far and I expect nothing but good things, and no spiders, going forward. Highly recommend their services. read more

I came across Bugs Be Gone when I had a problem with ants. I happened to see their truck at my neighbors house and figured I may as well reach out and give them a try. We have used them twice now, once last year and once again this year- those ants are relentless. But their customer service is outstanding, from the call center to the technicians, everyone is personable, knowledgeable and professional. And it was a relief to know that their products are safe for your family, furry friends included! 10/10 would recommend. read more

Amazing service from a locally owned & operated business!!! All technicians are so courteous & show an exceptional attention to detail.

Bugs Be Gone THANK YOU SO MUCH! You guys are so awesome!!! Jen the info you gave me over the phone was so detailed and just what I needed, and our tech Bob was so nice with so many years of experience! We are definitely customers from now on. Idk why people are saying that you are out of business. I was able to get a hold of them without any problems. I left a message and Jen called me back that same day. THEY ARE AWESOME!!! Check them out! read more

Called over 5 times within 1 week, emailed, and have not received a call back. Left messages and still nothing. not sure if they are out of business read more

Called over 10 times within 2 weeks and have not received a call back. Left messages and still nothing. Looks they are are out of business or have closed shop. We have been customers for over 5+ years. read more

Great qtrly service -extras with non-toxin exposure! Highly recommend this A-team Always courteous, on time with advance ETA from the office read more

Excellent service! On-time, good price, got the job done and yay! No more spiders. Would 100% use this company again.

The best and super affordable! Great service and I highly recommend them. I've used their services throughout the last 10 years as I've moved around quite a bit as well as referred them to many of my friends and family. Bob takes care of everything you need to have peace of mind against pests. He and his wife are extremely personable. In my first home located in Concord, we had black widow spiders scattered throughout the property. He jokingly said they make great pets and proceeded to geek out about different arachnids while removing them. After his organic-safe-for-kids-and-pets treatment, we didn't see anymore pests around. He saw issues that needed to be addressed to avoid other invasive pests and he took care of that preventative treatment with no added fees. I believe this is called extrusion? My parents home had a bat infestation/invasion and he safely sealed all entry points back into their home after scaring the bats off, again with no extras fees. The bats have not returned. That's pretty epic. I've moved to different areas throughout the bay and had friends and family with a wide range of pest issues. I'm happy to report he's been able to take care of the different issues from wolf spiders, garden spiders, earwigs to rats and bats. I also really appreciate that you don't have to leave your home during the interior spraying. Not sure what else I can say, I'm very pleased with the lack of pests. Highly recommend Bugs Be Gone! read more

Thank you Bugs Be Gone for the prompt response and scheduling! We will see you for our next bi-monthly service.

I could just kick myself for not doing this sooner. I have fought with ants each summer ever since I moved to this house 10 years ago. Someone finally talked my into using an exterminator, and the results are miraculous! Called on a Wed morning and left a voicemail. Jeanette returned my call within an hour and apologized for missing my call and that she didn't have an appointment available until Monday.(neither apology was necessary in my eyes) On Monday, Ken showed up a few minutes early, to a look and told me what he was going to do. He sprayed around my foundation, around the fence line, around the garbage can area, inside the sun room where there was an ant super highway. He also left 3 ant baits in the kitchen in case any snuck through. I don't know if the baits when work because there are NO ANTS! None. To say I am pleased is an understatement! The price was good, too, not much more than I spent each summer at the hardware store for baits that didn't fully work. First ant I see next summer, I'm calling Bugs Be Gone! read more

I want to start by saying that when Bugs Be Gone serviced our home regularly, we didn't have any issues with pests. They did a great job! However, we decided recently to move on to a different pest control service. We found Bugs Be Gone to be unreliable and miscommunicated quite a bit. When I first called to set up service, I was told they would come out every other month, call 24 hours in advance to schedule, and spray both the interior and exterior of the home. But time and time again they would come out with no warning and it either wasn't a good time to let them inside or I wasn't even home. It wasn't until I called to complain about the lack of advance phone calls that they told me they don't need to call in advance because they only spray the exterior (not what I was told at first). And that spraying only the exterior should still prevent pests from getting inside (it did, thankfully). So from that time forward, they came when they came and I didn't worry about scheduling in advance. If I wasn't home, they would just leave the bill in my mailbox. Cool! Worked well. Until they stopped coming altogether. I signed up with a 2 year service agreement. Apparently when that ends, they just stop servicing your home. No phone call, no request to continue service, nothing. Our last service was in May and it wasn't until October that I realized they hadn't come in a while. They missed both July and September without any warning or communication with me. When I called, they explained that it was because my 2 year agreement ended in May. I get that, but wouldn't you WANT my business? Wouldn't you WANT to contact me and see if I'd like to continue service? I was a month away from having a baby when I signed up with them the first time and it's been a whirlwind ever since. I didn't even think about the end date of our agreement because usually they either just continue from there or contact you when it ends. Not Bugs Be Gone. I just got tired of the miscommunication and mixed messages depending on who I talked to that day. So we've moved on. read more

No one I know including myself wants unwanted guests especially the kind with more legs than me. Well I had the unfortunate pleasure of needing pest control. I found these guys using a yelp search. From the initial call, the customer service was great (Hey Jen). Bob and and (I'm sorry I forgot his partner's name) came to my home and got started right away. Very professional and friendly as well. Bob also did a follow up visit to make sure everything was ok. I'm hoping I won't need this kind of service again in the future lol but if I do I will definitely give bugs be gone a call because they are awesome. read more

We had some insects due to a water leak under our floor due to the harsh rain. They did not address the specific insect but only did routine spray. In over a month of follow up service they did not terminate this one insect around one wall of the building. The spray guy would come and simply ask me where is it? You would think he was looking for a lion to catch! I called the owner on the phone for the fourth time the day things were completely out of order in this room. He started using F.. words like a mad man to me being his long term customer, because I told him I had to use another over the counter spray today due to unbearable insects condition. You figure he did not solve the easy problem which a store supplied spray did. Awful personality and awful service!!! I do not recommend them in any cases. read more

Yep 5 stars. They come out when they say they will including a reminder call for the appointment. I had requests to be careful around the house because the PRIOR pest control company was not so careful including leaving the gate open for the dogs to get out. He sweeps the spider webs off the house as well as spray for bugs. They will come back and redo the service if the ants return, a major plus in my opinion. They come in, do the task nearly invisible with no drama. Additionally and unexpectedly these folks make good conversation and do check to be sure all is well with the service provided. read more

I've been using bugs be gone for a couple of years now and to my dismay the betrayed our trust in our home. We recently installed brand new carpets in our home and their technician failed to remove his shoes or wear booties and walked around and soiled our brand new carpets. What kind of company comes into people's homes and brings in their dirty shoes and disrespects their customers home. I'm beyond disgusted and angry at this unprofessional company. Zero stars and cancelling my service ASAP!! read more

Excellent family run company. They offered multiple solutions to our rodent problem in our garage. Highly recommended!!

Great service and prompt on appointments. They call ahead to let you know they're on the way or time expected. Bob explained process,contract and application thoroughly. I would certainly recommend them. They've been out twice so far and very happy. Great job and keep up the good work. They been servicing my home for a few years now, without a doubt amazing service and follow through Update 6/26/20 Great customer service starts with the people on the front line and you can not ask for more pleasant and nice folks in the office who are answering phones, doing the scheduling and dealing with the customers. What a Wonderful experience. Thank you for your efforts each and every time. Keep up the good job. read more

We have used Bugs Be Gone for the last couple of years. Originally for spiders and lately for fleas and ants. Scheduling is easy and they have gone above and beyond to provide last minute service during a recent battle with ants. The entire team is very professional and we are glad we found them! read more

I've found Bugs Be Gone to be reliable and friendly. I do wish they gave more than 24hr notice so I could prepare inside a bit but other then that I'm happy with their service. read more

Bugs Be Gone is amazing! We recently moved to Pleasanton, CA from New Mexico and upon arriving into our new home we found that it was full of spiders. Now, I'm all for keeping a few around to catch the pesky flies but when they're in my kids blankets I draw the line. I called around and couldn't find anybody local that would either a) answer the phone or b) not charge an arm and a leg! FINALLY, I found Jen. Talk about customer service! She is so kind and polite, she took the time to talk me through the service and eased my mind that the chemicals used wouldn't hurt my babies or my fur babies. I chose the bi-monthly option, and every 2 months Jen gives us a call to see when we can get someone out and she's incredibly understanding when you can't make an appointment for the scheduled 2 months and need to pull it out a week or two. As for the service itself, it's fantastic. They spray inside and outside, get rid of any nests you may have, spray your garage and always de-web your exterior. If you need something else doing that isn't on the sheet just ask and they will get to it. I have to say though, I feel like Robert is more thorough and is friendlier towards my children and my animals than anybody else who has come to spray. It's as if he exudes kindness. Such a great guy to talk to and extremely informative of what pest issues we have where. Thank you Bugs Be Gone for making our home creepy crawly free! read more

Bugs Be Gone is a new start-up that won my business from the start with their great customer service and fair pricing. I called them and made an appointment for the next day. Robert (Owner) came out to do a full inspection and treatment on the first visit! - Friendly - Prompt follow-ups - Knowledgable, industry experience, offered advice and suggestions - Fair pricing with different pricing options (on-going service or 1-time treatment) - New business with several years of experience - Overall very satisfied so far! read more

I am so thankful for Jen at bugs be gone! She went out of her way to help my husband and I when we got cockroaches. When we found the first cockroach we weren't sure what it was so I called bugs be gone based on their great yelp reviews. Jen was so nice and let me email her a picture of the dead bug so we could figure out if we had roaches. They got right back to me and unfortunately it was a roach. I freaked out, how did we get roaches?? But Jen assured me that even clean people get them and explained everything about cockroaches to me. She answered my millions of questions ( I had a lot of questions!) We have a baby and I was nervous about spraying. But she talked me through it and made us feel so comfortable with the whole process. And it is a process! I was stressed out having to box all of our stuff up and deep clean our house. Jen made this stressful situation so much easier. On the day of the spray the man who showed up was so nice and professional. He was right on time and he explained more about the roaches to us and what kind they were. We felt very comfortable leaving him in our house to spray while we left for a couple of hours. I am happy to say that we haven't had to spray again since their first visit. They came out in May and sprayed and we have been bug free ever since!! I cannot thank bugs be gone enough. They made a very stressful experience a lot easier to deal with and you can tell they genuinely care about what they do and their clients!! read more

My house was being overrun by spiders so I called Bugs Be Gone based on the positive yelp reviews. Jen was extremely helpful and scheduled my appt in just a few days. Bob came out and was super friendly and professional. We shot the sh*t as he was spraying my house and he talked me thru the process and chemicals - I was concerned for my dog and 3 month old baby in my belly. Everything was quick and I didn't even have to leave my house! The following day... SPIDER GRAVEYARD. Take that take that take that... THANKS Bob and Jen! read more

Bugs Be Gone Pest Control Service - Dead black widow spider the day after Bob's visit. Scary to think I walked past this beast everyday! BLECHT... - Pest Control Near Me

Bob is amazing! We have had a few issues over the years with bugs and rodents. There has not been one issue they could not deal with and the customer service from Jen and the office is the best also. With all due respect to Bob ...the man can think like a rat. From setting traps to the removing of decomposed ex rats he is 5 steps ahead of them. They are the best! read more

I've been very happy with Bugs Be Gone. They are VERY responsive and when I talk to Jen its like Im the only person they service. Very personable. Recently Ive been having problems with RATS UGH fruit trees near by. BBG has been coming out, putting out traps, blocking holes and removing the little critters. All without any such push back like "weren't we just there last week"? At any rate, I will continue to use their service and highly recommend them and NO i am not getting a kick back for this :-) read more

My garage was being invaded by Asian cockroaches. I called Bugs Be Gone and Bob came out. First of all, what a great guy. His personal touch spoke volumes to customer satisfaction to me. Just a pleasure to work with, not to mention his work exceeded my expectations. I felt the service was a really great deal. Bugs be Gone sealed the deal for all my future pest control needs. Fast Service Reasonable Rates Professional Workmanship Just all round nice folks to work with! read more

What great service, Arron and Ken both have great customer service they come in the time frame that company gives you. The office staff is excellent, the best part is they are Family owned so they actually care about You and your home. Thank you read more

I had a house full of spiders, and balck widows in the garage when I moved in. Bug's be gone eliminated my problem. Affordable, friendly, prompt and helpful. read more

I've used other pest controls in the past that were difficult to work with. Called and spoke to Jen and getting someone out here was a breeze. They came out and serviced my place everyone was so nice. I will for sure use them again! read more

The customer service here is the best in he business. I have not actually had them come out yet. But I had to reschedule several times because of my work conflict and they were so professional. Once we get into our new house I will be calling them. read more

I manage several properties and was in need of someone to treat several of the homes before tenants moved in. The technician was able to get to them right away and took care of the spiders and bugs! Superior service and response. read more

I have used their service for many years and love this local company. They are very responsive, the same tech have been showing up for years at my house and they love their job. They are not in a rush and will be happy to explain things to you. Whenever I needed urgent service, they have showed up promptly which is essential. Highly recommend. read more

10/18..It's been three years of service now, and they deserve 5 stars! 9/25/15 - I am revising my previous review upward because after numerous calls over two or three months, Bugs Be Gone finally did come out (albeit three and one half hours earlier than the scheduled time) and satisfactorily serviced my account. The exterminator was thorough, very kind, and helpful. I intend to stay with the company, and if their service is responsive when needed and on schedule, I will increase their stars accordingly. 1/1/16 - I am now adding another star for consistent service. read more

If you'd driven past our house, you might have thought we were preparing for Halloween. There were so many spiderwebs covering the front, and they all had trapped flies and other spider-meals. It was gross. I hated coming home from work to see that. We also had what seemed like more than our fair share of silverfish. Now we are spider, webs, and silverfish free thanks to Ken, who arrived on time and did such a thorough job de-webbing. With a bimonthly rotation, we should be set, and come Halloween we can decorate with fictive rather than real creatures. read more

We use Bugs Be Gone quarterly to help keep spiders etc at bay. Whenever I have needed a spray in between our scheduled maintenance, they come within 24 hours of my call. Everyone is pleasant from the receptionist to the exterminators and the owner. I highly recommend them. read more

Excellent service. Very responsive, professional & polite.

These are the folks I wanted--helpful and investigative. Bob taught us a lot after carefully examining my "bug collection" (five delightful pages of bugs and bug detritus.) Bob uses a magnifier and also carries a microscope in the truck. Bob knows bugs. He is also pleasant and helpful. We were able to figure out next steps. Also, Jen was nice on the phone and managed to fit us in a busy week. Price for visit was reasonable. Wish I had called these guys earlier but feared meeting sales-y exterminators wishing to blast our house with nasty chemicals. read more

Great customer service. Bob, arrived and was very professional. He was neat and fast but friendly. He was careful to wipe his feet before coming in the house. No hard sell for long term commitments. read more

Really happy with the service. Jen answered the phone and totally tee'd me up. I saw several black widow spiders and my wife was on me to get rid of them. I had a buddy who used bugs be gone and had a good experience - so I was willing to give them a try. I'm certainly happy with my choice. read more