Just bought my first bike from Whitts and they made the buying experience as easy as it could get. No pushy salesman just helpful staff that wanted to make sure the bike fits the rider. With me being only 4' 10" Kevin discussed options in lowering the bike to fit me. I would definitely come back here again to purchase any future bikes. 5+ stars from this happy customer! read more

Bought a tire a year ago. Notice it was dry rotting. After a long day of riding I swing by the dealership. It was 3:10 pm on Saturday. I expected to have to hassle with them about the tire and come back after they talk to the manufacturer. After about 20 minutes the parts man said they would cover the tire. There was 4/32 left of tread and I ride over 6k miles. They told me that I had to replace the tube and band at my cost. I didn't understand why but they took their time explaining why. They asked me to schedule an appointment or come in first thing next Saturday. So I walk through the show room for a few minutes and the service guy tracked me down and said they would change the tire right now for me to save me a return trip. It's 4:10 and there goes my bike for a test drive while I'm typing this review. So my original expectations was smashed. They took very good care of me today. Off to pay for the labor and tube. Tire is free under warranty. They are worth the five stars today. read more

Bull Run Harley-Davidson - Motorcycle Dealers Near Me - Manassas, Virginia

"Your representative was very helpful with our concerns regarding part(s) we intended to purchase. He knew if the product would be compatible with our current vehicle. He was overall very knowledgeable of Harley Parts and helped us out tremendously. " Will be back! read more

"I've always enjoyed the service I've gotten at Whitt's! The guys are always friendly and helpful!"

Sales beauty Emily and Mike from finance, you guys rock! This was a very painless experience. Everyone at the dealership were ultimate professionals. Bull Run Harley will be around a long time if they continue to hire fine people like the ones they have. Keep up the good work guys and I'll see you for my next Harley. read more

The test of a motorcycle dealership is their service department, and Whitt's HD is the best I've dealt with. When another dealer managed to destroy my primary, Whitt's came to the rescue and cleaned up their mess and put me back on the road. I've been going to them for 5 years and have always been treated as a valued customer. read more

I recently purchase a Ultra Limited and Michael Randall was the finance manager. He was very thorough in explaining the financing and found it to be quick and easy. He had me out on my new bike the same day. read more

Well this is really old but thats how much it bothered me. I started buying bikes from Whitts back in the late 70s when they were over on 28 before you got into town. I purchased i think 6 bikes over the years. Some time back i wanted a Road King. I was trading my Heritage Classic in and paying cash for the rest. I am quessing i dealt with the manager but never got his name. In fact while sitting in his office he didnt say two words to me and my daughter. He grunted twice when he took my cash. I felt i was lucky to get my fingers back as he sat snd counted it no small talk not a word. Maybe it would have confused him to speak and count. What i know is i have purchased 3 bikes since then and not one from this dealership. In fact i rarely if ever even go by anymore. The guy was the absolute worst person i have ever dealt with in a situation like this. I use to tell everyone to go to Whitts. Not any more. I really wanted to tell the guy what a jerk i thought he was but just took my business else where. Maybe some management or dealing with people classes are in order. My guess is he treats everyone this way! read more

Brought in my Buell XB12R for a 15k service. I also expected a slight oil leak originating from above the gear box. Being that it is a Buell, I was not expecting it to be a quick service. Needless to say, Kevin and the service team knocked it out of the park. Phone calls were frequent and very informative. Even with parts that needed to be ordered, I got the bike back in pristine condition in far less time than I expected and paid far less than I expected. Dropping off the bike and picking it up was a pleasant experience as well, with the very friendly staff and many beautiful bikes on exhibition. I'll be back next time. read more

this place is simply a Class Act. I've been to several Harley-Davidson dealerships in the past 15 years and nothing compares to the customer service I've received here. I started coming here a couple of years ago when I moved into the area and needed major work done on my bike. When that occurred the staff was very kind and outlined exactly what was wrong and didn't try to over price for steering me into buying something new. since then I've taken a motorcycle course from them and I bought several things. most recently was pressed to get my bike inspected and due to my schedule at work it was hard for me to make it to the shop. Kevin and his staff made accommodations for me to come in and get my bike inspected which was a great deal of help for me. I really appreciate the support the customer service and just a friendly atmosphere of everyone at this dealership. well done guys keep up the great work and I look forward to dealing with you in the future. read more

Great service department! New and used bike prices are fair.

My review and experience was as good as it gets. I got a new HD and ordered an upgraded exhaust. The parts department called me a week later to tell me that my parts had arrived. I scheduled an appointment to have my new exhaust installed with the service department. On the day of the installation the tech noted that the exhaust was wrong for the year of the bike and a new one needed to be ordered. Joe, immediately took action and ordered me the correct part and offered an apology. Although it wasn't his fault, he still made it his problem and dealt with it with professionalism and was visibly upset that this had even happened to begin with. Now the bad part. The new part was going to cost me more and I was going to wait a few more days to get it, no big deal on waiting, I was more upset that I was going to have to spend even more money on a part that was already pretty expensive. I called a few days later after the whole ordeal had sunk in on my head and decided to ask for a refund and cancel my order. no issues there, I was given a refund and that transaction was handled with professionalism as well, kudos for the parts department on that. Although my bike was not serviced at Whitt's I appreciated the fact that Joe was willing to make things right and he handled things as best as he could and that says a lot about Whitt's as a whole. I hear horror stories about other dealerships and I'm glad that Whitt's isn't mentioned. I know I'll definitely be coming back to have my bike serviced at Whitt's. read more

I dropped my 2013 Ultra off for service after a long winding ride out from the Olympia WA area. I have nothing but the highest praise for the service manager and help at Whitt's HD. I left my MC there while I did a cage trip to Bar Harbor ME. When I returned my MC was ready, clean and ready for a winding trip home. The whole staff from service to sales were friendly and helpful. If I ride back this way again from WA State and I probably will, this is the place I will go for service and support. I looked around before going here and read some middle of the road reviews but again I received great service and would recommend this dealer to anyone with no hesitation. Thanks for doing a great job. read more

My husband recently purchased his 3rd HD from Whitts. Our salesman was Kevin Fincham. He provided outstanding customer service. He was very attentive to detail and listened to our needs/wants and matched the customer with the right motorcycle. He is a top notch second to none salesman. He is definitely a positive asset to Whitts Harley Davidson. read more

"I want to say thanks to Richard for his assistance and taking his time while I looked over a few accessories when I purchased my Street Glide. He answered my questions, helped me out in picking a new seat and back rest! He did a great job. Thanks Richard for your help!" read more

"Everyone in the service dept. does a great job explaining any issues or problems and keeps you informend as to the status of the service. Plus bike looks great when Merle finishes with it! If you have a Harley it's going to need service and or repairs, no better place to go than Whitt''s" read more

I just recently got my license & purchased my first bike. I heard the customer service at Whitt's was excellent from a colleague & he was right. After visiting the shop in person, Kim was a big help in getting me set-up with some new gear & picking out an engine guard for my Fat Bob. I didn't purchase my (used) bike from Whitt's, but when it comes to buy new one, that's where I'll be headed. The guys in parts where also very nice & Kevin (I think) was very helpful in answering some questions concerning what's street legal. read more

The dealership has several helpful employees but their issues outweigh the benefits. My bike came back from a 5,000 mile service with grease slathered on the fork. They ordered the wrong windshield for my bike (we identified the right one - they just ordered a different one). And most recently, they charged me a restocking fee on a tire. Perhaps a small thing, but it emblematic of their overall commitment to the customer and quality. I ordered a new rear tire for my FB Lo and by the time it came in, I purchased a new Road Glide. It didn't matter to them that the reason for me not needing the tire was my laying down $23k on a Road Glide... what mattered to them was $22 extra as a "restocking fee". I expect that from Radio Shack... not Harley. Visit Quantico down the road or Fairfax to the east for a better experience. read more

"The service dept at Whitt's is .... Excellent. Face it, no dealer is always perfect. Every once in a while they may not be able to diagnose a problem or the like BUT The difference is that Joe and his crew CARE and ate disappointed in themselves when that happens and WANT to make it right - because they want you bike to be right. " read more

This place will never get my business nor will I refer anyone here. I had set things up with Jim on a particular bike I set my aims on and he took my number and told me he would call me if anyone was trying to buy it. I call this guy on April 27th 2017 to tell him on April 28th that I wanna test drive it and buy it. Jim says cool I'll see you then and the day I come in to buy he had a deal with another guy that came in the day before to buy this bike. Why didn't he call me and let me know this bike was being sought after like we agreed on. I was going to purchess that bike and a new sportster for my wife. This salesman walked away with no remorse like he didn't even care. Never will I refer Whitts to people and if this helps they told me the old man don't do holds on bikes for cash or free so if you want that bike they ain't holding anything for you. But c'mon call me and let me know the bike was being purchased by a guy who had to get his pay stubs to you the next day. Whitts you lost a lot of business from my family. read more

internet buyers stay away!!! i had a deal and was approved by harley credit, bill paolicelli and chris taylor sold the bike before i could pick it up!! stay away from this dealer they make all harley dealers look bad, 30 years of bad customer service!!!!!!!!!!!!!!!! read more