The good folks at Eurwerks are great to work with. I took my 2012 Mercedes E350 in for a regular…read moreservice and a few repair issues (noisy fan, check engine light, broken hood ornament). They took care of all the issues in a timely manner and at a cost much better than a dealership. They identified and resolved several minor things but never tried to "upsell" services I didn't really need. I'll definitely trust Eurwerks to keep my car running for several more years!

Customer service is nonexistent at this shop. They take your car for a scheduled drop-off but give…read moreno guarantees on when they'll start or finish the work. Communication is poor, leaving you feeling like you must hound them for updates. My car was with them for 5 business days, during which they only worked on it for 3 to 4 hours and failed to fully repair it. Scheduling an appointment feels pointless. I booked a diagnostic test for my main and auxiliary batteries 3 days ahead of a Thursday appointment. I confirmed the appointment the day before. When I dropped it off Thursday morning, I was assured I'd receive an update "maybe after lunch time." By the end of the day, I received no update from them and when I stopped by the shop, I could see that my vehicle had been untouched. I reiterated my need for the car by Monday, and they said they'd try to look into it the next day. On Friday, I sent a polite reminder and received a curt response saying they prioritize repairs as they arrive. It became clear that appointments are just window dressing. They finally completed the battery replacement on Friday but then found what they believed was an issue causing a battery drain, requiring more diagnostics. A delay in identifying that problem extended my car's time with them. By end of day the following Monday, I had heard nothing from them. On Tuesday, I asked for an update and was promised to be provided a status update before end of day, but they failed to provide any kind of update. On Wednesday, I pressed for an update again, reminding them of the delays. They finally had a tech spend a couple more hours doing diagnostics but still couldn't pinpoint the issue and stated they would need more time (and money) to troubleshoot. After 5 days and minimal progress, I decided to retrieve my vehicle. A nearby Mercedes dealership charged me for diagnostics and found NO issues! Given my experience, I do not trust this shop for future work. They've lost my business and have shown a troubling lack of efficiency and a customer centric focus. From previous reviews, I've noticed that the shop's ownership likes to debate negative reviews (and they get the last word). I've provided all the facts accurately and if Yelp allowed more space for reviews, I'd give you even more details. For potential customers: be wary. They treat new customers poorly, break promises and take too long to perform basic maintenance. Save yourself the hassle--go elsewhere.

I had a nail in my tire and they fixed it quickly with no appointment for a fair price. It was my…read moresecond time here and I highly recommend them.

This was the third spot I tried on a holiday weekend. I'm glad he was open! Super fast service. He…read moretreated me fairly. Good price.

Brought my car in because I said the brakes were grinding, they said they were fine, come back in a…read morefew months. The next day, I had to call again and get it back in because the brakes were grinding... The rotors were visibly grooved, idk how they could have missed it. I doubt they actually test drove it like they reported. Then they charged $1667 for a full brake job, was quoted $900 down the street. It seems like they're fair sometimes, but they'll up-charge you if they think they can get away with it.

I wasn't happy getting warning light that I'm loosing air in my passenger side rear tire. Thanks…read morefor the Yelp reviews I founded this shop nearby. It was a quick fix. All together less then 15 minutes. Comparing to other tire shops is great value for the job done. Highly recommended!!!

Packard's BP on Lebanon Road has been my family's undisputed go to for gas, maintenance, repairs…read moreetc... for as long as they have existed. Billy Packard, Chris, Matt and the whole crew are always courteous, ensure quality service/value and give trustworthy guidance. We'll never go elsewhere!

Had a leaking powersteering problem and they fixed it in no time. Great service! Bill and his…read morecrew are top notch!

I brought my car in for an alignment and was told they could get to it later if I left it with…read morethem. As I was talking to the front desk, an older gentleman--who seemed to be a mechanic--came in from the back and immediately seemed upset, questioning why I had brought the car in. I explained that I had recently installed new suspension parts and the car pulls to the right, so I wanted an alignment to correct the issue. The front desk staff then mentioned that if it took more time, they'd have to charge more. I said that was fine, but asked if they could please call me before proceeding with anything extra. For some reason, that seemed to upset them--his tone turned sarcastic as he said, "Yes, I'll call you." Later that day, at 5:06 PM, I received a call saying the car wouldn't start because the battery was dead. This surprised me, as I've never had issues with the battery, and it still has about a year of life left. I was told the battery had a short and that I'd need to pay for a new one. I asked them not to replace it--I'd come in the next morning to take a look myself. When I arrived, I found my car backed up onto a curb, with the mudflap crushed. I don't know if they were frustrated that the car didn't start, but the person at the front desk didn't acknowledge me at all--acted like I wasn't even there. Another staff member quickly went to the back and brought me my key. I said thank you, walked outside, and tried the car. The battery was indeed dead, but I used a battery starter and it started right up with no problem. I drove it around the parking lot to make sure everything was fine. No one came out, no one asked if I needed help--no acknowledgment at all. I hope this isn't the experience everyone has here, but from the moment I walked in, I didn't feel welcome. The way I was spoken to and treated left a very bad impression.

If you like cheap people doing cheap work at a premium price, this is your spot!…read more I had a transmission done on my manual car. My repair took twice as long to replace as they said (23 days total). It was only after they got my car apart did they tell me i needed 3x the repair they originally suggested. Months later, after a "new" clutch/flywheel/trans, 4th gear pops out of gear constantly. I need to take it to somewhere actually competent to fix their "job." If you need an oil change, this might be your spot. If you need anything legitimate, avoid this "business."

Just got the A/C fixed on my 2002 Toyota Tacoma. They did great work at a responsible price. I'm…read moredefinitely going back to them.

Took my 2003 Acura MDX to Old Hickory Garage to have a leaking power steering pressure hose…read morereplaced. They got a complicated job done quickly and inexpensively and the repair has been solid for 6 months and counting. Prompt, honest, and competent? Man that's a rare combination, glad I found them!

The guys here are awesome I would recommend them to anyone needing repairs done and very affordable…read moreas well. Thank you so much guys I'll be seeing you again!

This was by far the easiest repair we have ever had done, quick and efficient, well priced , we…read morewere out in under 10min. late hours made this business a life saver as well!

I brought my 2012 Cruze in to check for an oil leak. I called the day before and Najee was super…read morehelpful and informative. They didn't find the pil leak but added dye to the oil and de-greased the engine so the leak can be pinpointed if it's still an issue. I did have a coolant leak which they ended up repairing. I definitely have found my new Madison shop for my car needs!

I can't say enough great things about the team at Pinnacle! I don't know much about cars, but they…read morealways make me feel reassured and break down what my vehicle needs in a way I understand. They also have reasonable prices and do quality work, in a short amount of time. Go to them for your oil changes, tires, or any other car needs!