I went in for an oil change and actually had an appointment with Coupon in hand . The nice gentleman at the desk patiently waited on me and informed me that my coupon was for a different business but he stated that he could get me in for an oil change and honor that coupon anyway . I was embarrassed but he laughed with me and not at me . Knowing that I was going to need some maintenance with replacing from rotors and brakes the guy gave me a quote on a price and they were able to do all of my service at the time . Top notch service , very friendly and fast service for a lady who mistakenly went to the business she didn't even have an appointment for . I will continue business with them . Recommend them highly . read more

Scot told me what was wrong with my car and got it right the first time! Thanks for renewing my trust!

Scott, who is the manager at the 1106 Gallatin Pike location is absolutely wonderful!!!! You can trust that he will give you honest and accurate information about your vehicle. He goes the extra mile to make sure he gives you and your vehicle the best care possible. His professionalism cannot be matched and he is so personable. I highly recommend the 1106 Gallatin Pike location and ask for Scott! read more

I can no longer recommend them for anything. Since my previous sterling reviews, there have been numerous instances where I have been lied to (a biggee for me), the work has been poor resulting in it costing me later (example : they replaced a fuel pump. Later one of the fuel lines came loose, resulting in a 98.00 tow bill), and lastly they are useless for diagnosing problems, at least this has been true for me on several occasions. I won't even get my oil changed there anymore, as once they didn't get the oil filter tight which nearly cost me an engine. read more

Don't go here ever! I wish I could give zero stars. First they recommended fixing things that that been replaced elsewhere and blamed the problems on our regular trusted mechanic.. we had just moved to TN. They damaged our car while it was in their possession. The manager was rude and foul mouthed when we tried to resolve the issue. read more

These people lie about every. They gave me a quote. when they started the work they had ordered the wrong part. Called me and said the right part was twice as much as their quote. I told the to stop. Took car to another shop and the price was half of original quote. They didn't know the difference in catalytic converters. They purposely tried to scam me into a higher price. I knew something was wrong. Don't ever take a vehicle to them. They also lied about what parts my pickup needed. They said the parts were 3 times the price as what I really needed. read more

Honest, kind, and reasonable! When I first moved here and was trying to find a place for expensive repairs, they offered the best price and told me what could wait and what couldn't. One of the guys drove me home when I was towed there and in a pinch. Another time they fixed my tire for free just asking I come back for my next service. Really just good people, won't go anywhere else.Briana read more

Took my car in for front end work. Originally told it would be ready by end of that day but the work wasn't even started when we arrived. Got my car back and had to bring it back for noise because of what they did. Now having to have it towed back because a tie rod came off after the work was performed. read more

I was really stressing out about finding an affordable repair option for my older Nissan after the dealership quoted me well over $2000 to get my car fixed. Rich at Meineke in Madison immediately took a look at my car and gave me a rough estimate quote of what he thought may be the issue. It was significantly lower than the dealership, plus he could fix it within the next day. Rich was an excellent communicator and kept me updated on the status of my repair and made sure he called me with the final diagnosis of the problem before doing any work. He made sure I was comfortable with the price and I really appreciated his honesty. My car looked great and ran wonderfully when I picked it up the next day. I will definitely be returning in the future! read more

We highly recommend taking your car to this business! We're from out of town and Rich took care of us and went above and beyond what was expected. Rich was so kind to us because we were getting our son's car fixed and we were on a time crunch and he fit us in the schedule. The service was outstanding! read more

Rich is the best. Went in for a full exhaust replacement dreading the cost. When i went in, Rich looked at it and was able to save me significant cash because he explained it didnt all need to be replaced. He could have easily replaced everything and charged me a lot and i would have been none the wiser but, instead was looking out for his fellow man. Will be back with anything else! read more

Please never take your car here, ever !! I brought my car to this location multiple times over the past couple of years and it was a huge mistake. Everytime you bring your car here, it seems like they end up breaking something and something new is wrong with your car. I paid them for alignments on a couple of different occasions and my car never seemed to get better. After finally taking my car to a much more trustworthy car shop I was informed that nobody had ever aligned one side of my car due to my adjustment being frozen on one side To make it even worse I was only left with TWO out of five lug bolts on my car (they were the last ones to work on it). After getting in contact with the owner, Steve, he was extremely unhelpful. He offered a few free oil changes which is definitely not an acceptable offer considering I went through two sets of tires in a year because of their negligence. He then offered a refund on only one alignment ... but of course only if I could provide papers and proof ! I couldn't locate my papers (which sure, a mistake on my part for misplacing them) and he said that his staff could have spelled my name wrong or put information wrong in the system, after basically admitting that his previous staff was incompetent and that he fired them all because of this he said he can't do anything for me unless I find it. As a good business owner shouldn't YOU have the documentation of my visits to YOUR business. Good luck getting anything done, he will probably just talk over you and talk about how's he's owned the business for thirty years and he knows what he's doing. Clearly not. read more

After having my brakes serviced locally at Meineke shop, something went wrong and the front left brake made a terrible loud grinding and scraping noise. I was 500 miles from home with wife and kids in the minivan. We located a Meineke repair shop in Madison Tennessee that was fairly close by. The service manager, Rich Romeo, and his crew showed me what caused the problem and had me back on the road in 30-45 minutes; under warranty-no charge to us. This was the best car repair experience I ever had!! My sincere appreciation to Rich and his crew for their courtesy, professionalism and integrity. read more

I need to give props to Rich at the Meineke Madison location. Not only was he a swell guy, but he also gave me my alignment free. It was one of those pay it forward moments. It was just random. Show him some love and visit his store. Tell him the appreciative Honda Pilot owner sent you. (But don't go in asking for a free alignment, please) read more

Fantastic service! Rich is the man! I throughly enjoyed my experience here. I called him to get my car fixed so that I can pass my emissions test. He did absolutely that. He even arranged for me to be picked up and dropped off at work while my car was being worked on. Lastly, he went above and beyond by taking my car through emissions. I passed with flying colors! Thank you! read more

Great honest service, fast, and didn't cost an arm and a leg. They inspected my muffler and determined they could weld it as opposed to buying a whole new system. read more

I have a 2001 Chevy conversion van that I use with my band and travel all across the country. It's got 170k+ miles so you know I have my fair share of mechanical visits that aren't enjoyable, especially when out of town. All I have to say about this place is why didn't I find it sooner?! I have been in twice this year with minor issues and both times have not been charged. They reset my brake pedal, rotated tires, topped off trans fluid and test drove problems. Rich and his staff are honest people and I really appreciate how much they've helped me out. After experiences like this, it's easy to say they've got my business for life! Sincerely, the Brooks Hubbard Band (Nashville). read more

the people and prices are great. but they are soooo busy and the place needs more parking space . my opinion they need a new and bigger store and need to sell this one f possible. but service is honest and oil changes are low priced and always done right unlike firestone who might strip your oil drain bolt by over tightening it like they did mine years ago before i started going here to meinike.. read more

I went in to see why my brakes squealed. After an inspection, the guy starts telling me how bad my breaks are. This floored me and I told him I had just gotten new rotors in the back, turned in the front, and new pads all over within a year. He told me I should have told him that and it would change the price. He said the front could not be turned again, which is what they did last time (or do they said). I found out later that the rotors in the front had not been turned, which was causing the noise, and that there was plenty of pad left that would have probably lasted another year had that rotor been turned. I have spent a lot of money at Meineke in the past, and last year even wrote a raving review on Google, but they will not get another dime from me. Finally I will say this...just because a woman walks into your shop, don't presume that she knows nothing about cars or that she AT LEAST doesn't have the resources or the common sense to check out what you are saying. Shame on you. read more

As negative as this review is, it needs to be heard to prevent others from going through what I have gone through. I took my car in to get all new brakes and rotors. My car came out with front end damage - the bumper on both sides had been pulled away from the car and the flashguard in the front was torn off and hanging out. In the months of trying to get the damage corrected, the dislodged guard shredded the wheel well. The owner refused to replace all of the damage caused to my car and told me point blank he would only replace part of the items that were damaged and not with new parts, saying I did damage to my front end even though I have both video and picture proof that I did not. I even have witnesses of the condition of my car prior to having the brakes fixed, one of them being a mechanic for decades. I also have a reputable company's estimate of the initial damage. After uncomfortable negotiations of being treated disrespectfully by the owner, he bought one part that looks new, but doesn't match the other 3 on my car and another part from a salvage yard that was old and bent and only part of what the actual part was supposed to be as if it had been "cut off" in some type of accident. Instead of fixing the car himself as he promised, he made his manager do it with the unfit parts and never spoke to me again and didn't make sure the job was done correctly (which it couldn't have been with the parts he gave the manager.) The "fixed" parts are now scraping my new tires and have to be removed and replaced correctly to prevent damage to my tires. At end of it all, I'm faced with almost $4,000 worth of the cheap brake and rotor parts I paid for that need to be replaced, the initial damage to my front end plus the added cost of having to pay another business to replace all of this correctly to stop the damage happening to my new tires. I will not go back to this business again. The workers are nice people who try to do a good job, but if the owner does not allow them a respectful environment and needed resources to do their jobs (if he treats them like he treated me,) they can only do so much. The owner told me that front end damage happens "all the time" from the metal lifts that the cars are put on - that they just put the damaged parts back on the car. (I'm assuming they don't tell you when they damage your car since they didn't tell me.) I would strongly suggest anyone taking their car to this business take time/date stamped pictures before you go and look both under and around your car when you get it back to make sure it has not been damaged. read more

This shop seems to have another manager each month. This last one at least seems to not be out to screw the consumer, but I am still hesitant. There have not been good experiences in the past. I've only gone there out of necessity and deffinetely won't be back if they switch back to a rude and coniving manager like the ones they've had in the past. The manager they have in there now seems to know what he's talking about and doesn't push rediculous services on you...just what is needed. Past experiences still make me want to find another shop!!! read more

Horrible...one of the mechanics tried to tell me I had to replace my whole exhausted pipe because "if it shifts and turns sideways your truck won't start". The exhausted pipe has no leaks or cracks in it, they were just trying to get more money out of me. I even got it checked by another mechanic and they said their was nothing wrong with it. It's upsetting to see people who just want to take advantage of people that way. I will not be returning to this place. read more