Because they came right out and fixed the problem. I don't have anything else to say.read more

As a woman, this is the automotive shop to go to and have your vehicle fixed. They have new…read moreownership as of this year but it is still all in the family. They are extremely nice!! They have very fair pricing and lower than one would expect. Service was fast and wonderful!! We will definitely be using them in the future!!

Super quick oil changes! Always takes less than 15 minutes when they aren't swamped. They take care…read moreof my vehicle! They do a complimentary vacuum when you get your oil changed! You can't beat this deal

A few years back, my colleague and I occasionally used this quick oil change service. We began to…read moregenuinely suspect that not all of the required work was actually being completed, so we stopped patronizing this business. It seemed as through the speed of service was more important to them than doing good and complete work. Not worth any price, then.

While out on a trip, i got a flat tire crossing the bridge over the Mississippi River from Memphis…read moreinto Arkansas. Having a flat tire is never easy to deal with, as you are the forced to find a new tire almost immediately. We called this Walmart to see if they had a tire to fit my car, which they luckily did, and then treated everything great. They fixed the tire, got me on my way. I couldn't have asked for a better situation.

Needed an oil change and stopped by first thing after I got off of work. Was there as soon as they…read moreopened and the guys got me in and out in a jiff! They were very nice and I will definitely return.

Literally just left from up there nobody was in the lobby to receive or greet customers. I had to…read moreblow my horn only for an older guy and a younger guy to come from around the back of the building. Look like they've been smoking or sleeping in their car I said I here for five minutes and nobody acknowledge that I was here. I walked on the inside. Nobody was inside. The store was just left. Vulnerable and open for anything to happen. I sat there until I blew my horn twice and they come from behind the building in the guy, baldheaded guy he had a nasty attitude he did not greet, and there was an other guy with him coming out of his car on the Phone eyes bloodshot red this place is horrible. The customer service is disgusting and the way they do things need to be redone with new people and something needs to be done.

My number 1 go to shop for an oil change since 2012. I never had an issue with the service…read moredepartment its always friendly and helpful.

Summary: 6/9/22 Got an oil change, on the drive home my skid pan fell on the express way which…read morecaused Damage. Talked to management and returned on 6/10/22 to address the issue was told everything was screwed on correctly now. Once the rain subsided I looked under my front bumper and notice zip ties. Which is an indicator that there is enough damage that even a screw couldn't fix. At this point I will not return and will motivate others to spend their money where a company focuses on quality over speed. What a birthday present

The quality of work is horrible and overpriced compared to other shops. Often end up paying twice…read moreas much to fix problems they created.

The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close…read moreand in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes.

I've been coming to this oil change and tire shop since 2013/2014 and steadily, for all of my cars…read moresince 2017 when we moved in to our home nearby. Since my father owns an auto shop back up North, I always come in with a set of very specific instructions, especially when it comes to my oil changes. Each one of my cars has a specific set of instructions I want followed because each one has its own little finicky things. Lucas first, don't top off fluids except washer fluid, only use manual tools and not drills, etc. the guys who work here have ALWAYS abided by my instructions without hesitation. They don't ever make me feel like a nuisance or burden and are always very polite and professional. Today was no different. Nick worked on my Mercedes to get my oil change done and then Derek worked on my new tire installation. Between the pleasant conversations, not ever trying to rip me off because I'm a female, and their overall politeness and ability to work on my cars the way I want them to, I will continue coming back year after year and bringing all of my cars here ranging from the more normal ones to the imports. They do have a pretty high turnover rate of workers, so just as I get to know one set of them, a new set arrives, but every single set of guys has been very helpful and respectful. I would absolutely recommend this shop, ESPECIALLY to females, because they won't try to rip you off like most shops around here will try to do just because they think you don't know what you're talking about and are an easy target. I also always bring in my own oil and filters (and even my own tires) and they have no issues using MY equipment, which many shops in the area will refuse to do. If you're hesitant, don't be. If you're also a female and are worried about someone trying to pull a fast one on you, trust me this shop won't even try it.

I'm definitely moving my business to Express Oil. They were friendly and professional. They…read moreexplained my service and recommended other services that my car needed that they could do during my oil change.

Had a blowout on our 48' race car trailer in Marion, AR, a couple miles from the shop. Was…read moretraveling from Tc to KY for a race. Called several places to attempt to get the spare installed, to no avail. DeWayne told me to come on over, but there may be a wait as the guys were getting ready to go to lunch. I got there and DeWayne got the ball rolling immediately, and Thomas worked through the beginning of his lunch to get me moving so I would make it. These two guys are dedicated to getting the customer taken care of and the job completed. Hats off to these two men. Excellent customer service. The kind you don't find anymore. If I'm in the area and news services they offer, I'll definitely be back. Thanks again!

My colleague and I have both experienced incidents where we were told that the vehicles' tires had…read morebeen rotated, when they actually hadn't been. There have also been times where the tire pressure sensors were not properly reset. It sort of makes one wonder what else is being skipped?