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    Bullseye Home Services

    5.0 (3 reviews)
    Open Open 24 hours

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    Scottie's Cooling & Heating

    Scottie's Cooling & Heating

    3.9
    (11 reviews)

    Looking for a New reliable HVAC…read more Look No Further Experienced Reliable prompt Give them a call You'll be Goad you did

    I had a very disappointing experience with Scottie's Cooling & Air…read more On 04/20, I contacted them because my AC had stopped working. The receptionist took my address and phone number, and a technician called shortly afterward to say he was on his way. After diagnosing the issue, I was told the capacitor needed to be replaced, and I approved the repair. When the work was completed, I attempted to pay, but the technician told me someone from the office would contact me to collect payment. No one ever called, and I never received an invoice until last week, when I suddenly received a past-due notice. Then yesterday, my AC stopped working again. I called Scottie's Cooling & Air hoping they would come back out. The on-call technician informed me that he could not service my unit because there was an outstanding balance on the account. I explained that I was willing to pay the balance immediately, along with any charges for the new service call, because I urgently needed my AC repaired. He said he needed to speak with his boss and would call me back. He never did. So I contacted Cool Today, who I highly recommend. Their technician inspected my unit and informed me that there was no capacitor installed at all. I explained that Scottie's had supposedly replaced it during the previous service call. He stated that the unit had been running without a capacitor and that continued operation could have caused significant damage to the entire AC system. Today, Scott, the owner, called me and explained that because they had allegedly tried to contact me multiple times regarding the unpaid balance, they had removed the capacitor and written off the balance. The problem is that the phone number they were using belonged to my late husband. I had previously informed them of the correct contact number, so it is not my fault that they continued calling the wrong number. They also claimed they mailed an invoice last week, which I did receive, but it had only been about a week before they decided to remove the part. Additionally, they stated that a technician had come to my home to notify me about the balance. I work during the day, no one was home, and no note was left on the door. What concerns me most is that a technician apparently entered my property and removed equipment from my AC unit without my knowledge, permission, or consent. At no point was I notified that they intended to return and remove the capacitor, and I was never given an opportunity to resolve the balance before they took that action. Finding out from another company that a component had been removed from my system was shocking and extremely upsetting. The lack of communication, failure to use the correct contact information, entering my property to remove equipment without my authorization, and the potential risk of damage to my AC system have left me extremely dissatisfied. Based on my experience, I would not recommend Scottie's Cooling & Air.

    Bullseye Home Services - hvac - Updated June 2026

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