Very prompt and professional. Communication was clear and the car was delivered safely with clear…read morephoto updates. Really appreciate the great service and highly recommend!

Service was great Sam communication with me was top notch and there wasn't any surprise cost add…read moreons, he show up when he said and was kind and courteous. Price was fair as well. If ever I need a tow or know anybody that does I will recommend them.

A lifesaver I called Big B's Roadside based on the excellent ratings. My call was answered…read morepromptly, professionally and Mr. B was also a voice of calm and reassurance that was most welcome. I was informed of his ETA the whole time. He towed & parked my car nice and my neat in front of my house. Would use again!

I connected with Brandon when I was looking for a tow after a vehicle accident. He gave a prompt…read moreresponse to my message and his price offer beat pretty much every other company I called. Luckily, for me, I ended up not needing him to tow my vehicle after all. But I was impressed with his customer service and would definitely consider using. Big B's Roadside assistance in the future. Four stars only because I have experience and actual tow. But I give 5 stars for customer service and pricing. Thanks Brandon!

We have a 2025 Hyundai Hybrid. It carries no spare tire. (I am told this is common for newer cars…read moredue to the batteries, etc.) We went to Feinstein's, (another review) and drove in Carmel traffic for 2 hours (actually) to find a place to park. My nerves are shot and the only thing on my mind is getting a cocktail, enjoying some music and having a general good night. All that is true but going home I turned too early to early and drove into a curb, the tire immediately blew. Remember, no spare tire, so it was necessary to call Hyundai, and they dispatched a towing service. It is 10:45, we have been sitting for 45 minutes and this dispatcher calls. She had just gotten the call that we needed a flatbed to take our care to the dealership. She asked if we were safe and said that she would have someone there within the hour. We mentioned that we had been sitting about an hour and hoped it would be sooner, but we understood. About 15 minutes later the tow driver showed up and asked if we were ok. He took pictures all around the car and told us the heat was on in his truck so that we could sit in warmth while he took care of everything. He looked up the closest Hyundai dealer on 96th and said he would take us there. He asked if we had a way home. We stated that we had never used UBER but would do so tonight. No worries, he said I can help you with that and I can wait a little while for the UBER driver. He told my husband when to contact UBER and off we went. When we got to the dealership he asked if we needed anything from the car and then asked us to wait while he parked and locked the car. Took us to the front of the dealership and even offered to help me with the paperwork. My husband finished it, and the UBER driver showed up. The whole experience was as stress free as possible. The truck driver was as polite as can be and took my hand to help me out of the truck. Thanks to the dispatcher and to the driver for making this maddening experience turn out so well. Hopefully we won't run into more curbs but if we do, I will request this towing company because the caring nature and the respect shown to us was outstanding. Not to mention it was the end to a perfect car/traffic night...

GEICO arranged for my car to be towed this morning at 9 AM. I called PADDACK last evening to…read moreconfirm, and she said they would be out at 9 in the morning. We also confirmed that I lived an hour away so would not be with the car. I was in the shower and getting ready at 8:30 and woke to numerous missed calls. I called GEICO and apparently PADDACK went out at 8 AM and stated that I wasn't with the car and that my car was parked behind a locked gate. As you can see by the photo, my car was parked on the street exactly where I told them it was. I even reiterated its placement to their receptionist last evening, stating I limped to street parking on North Alabama, specifically so the tow truck would have no issues. PADDACK needs to learn to communicate.

Beware of predatory towing practices!…read more After my car was hit at a truck stop while I was sleeping in my small 5x10 camper trailer, the tow truck driver loaded my car onto his rollback. Then I was told my insurance (Geico) only covered the car. My options? Leave my camper (with all of my belongings) behind or pay an "up-charge" to have it hauled on the back hitch of the truck. Stranded 10 hours from home with no way to move my camper, I had no real choice. The driver hooked it up in less than 2 minutes. We drove about 10 miles to a shop, and only then did he demand $468 before he would unhook my camper. I had to call his "boss," hand over my credit card number, and pay on the spot or they would not release my property. The receipt? $450 for the tow plus an $18 "convenience fee" -- on top of whatever Geico was already paying them to tow my car. This was nothing short of extortion. They exploited someone in a vulnerable position, held my camper hostage, and charged nearly $500 for less than 10 minutes of work. If this happens to you, know your rights and don't let them bully you. This was a total rip-off and people need to know just how crooked these tactics are.

My camper had issues and needed a ride to the repair shop! The insurance company had 3 tow company…read moreback out when they contacted Paddack's Regan was extremely helpful asked all the right questions and sent a driver! The driver Derek was able to pick it up and drop it safely at the repair shop thank you for making this stressful day just a little easier with your professionalism and skill!!!

I can't say enough about this company. We were stranded in Indianapolis at 12:00 AM. I called this…read morecompany and from the start they were very helpful pleasant and professional. After progressive insurance failed to find a tow truck after two hours. This company got to us within 30 minutes of my call. The owner texted with me and kept in communication the whole time while the driver was on the way to get us. Very reassuring and very very committed to their work. I highly recommend this company for any towing needs that you may have if you want a professional, timely and caring group of employees. Thank you !!

The business responded immediately to my tow request and they were there in 20 minutes! (Great,…read morewhen compared to other towing businesses that can take hours to arrive). The price was fair. But most impressive of all was the patience and kindness of the towing guy, even in the extreme cold, who could see that I was stressed out and reassured me with his professionalism and friendliness.

Thank you Brad was very professional and…read morequick We will recommend his service Thank you!

I called them later in the night because my car had broken down while trying to drive back to…read moreMilwaukee. I asked them if the would be able to tow to Greenwood, IN. They told me "not likely," and hang up. It was very rude. Don't use this place. Go with Zore's instead.

Was great, thank you! Prompt and professional. My car wouldn't start for a good 10 minutes but…read moreDashawn kept working on it until it would. I appreciate him being persistent and trying in this cold weather. Thanks again, appreciate your service!!

Have used Shawn's service several times. He is very responsive and reliable. He is knowledgeable…read moreand helps minimize the cost of resolving your battery issues. I could not recommend him more highly