The owner, Gary was nice at first. He took pictures with his phone of scratches on my bumper to be…read morefixed.. turn around would be 3 days. He said he will send the estimate to my email. I waited 5 days and followed up. Now 10 days later still no estimate. I called and he said, he got really busy with estimates to do and told me to go somewhere else. He basically put other vehicles before mine. Bad business!

Kudos to Queen City Autobody! My old Impala needed bodywork to fix rust and holes. It was worse…read morethan expected, needing fenders and rocker panels on both sides but was well worth fixing as it had low mileage. Gary and his team did a fantastic job including my very difficult to match Laser Blue paint and he even buffed out my old, cloudy headlights. The quality was excellent as well as the turnaround time and the price was far more reasonable than I expected for the amount of work done. Thank you so much Gary! You did a fantastic job!!

WOW!! AMAZING!! words can't say enough. All the guys at Dana's make a great TEAM!! They made it so…read moreeasy for me. I just dropped my truck off, got my rental car and less then 2 weeks later my truck was ready. They dealt with the insurance company on my behalf, I did nothing. My truck looks amazing. they went above and beyond. My whole back bumper and tailgate look brand new. Along with the side of my truck. They also fixed some other deep nicks near my gas cover. My whole truck was clean and shinny. I'm already telling all my friends about Dana's. Keep up the great work guys.

I dropped my vehicle off for repair due to a deer accident. When I picked it up, I was shocked at…read morewhat I saw. Not only did they fix my door/mirror, my entire car was SPOTLESS! Rims, windows, interior, EVERYTHING was clean. They had said they were going to clean it, but they went above and beyond and I could not be happier! AND - to boot, they replaced by burnt out blinker. Great job done by everyone involved, huge thanks from this happy customer!

So I showed up to Kustom with a Chevy express van with a huge rusty paint bubble on the door,…read morelooked like shit, and eventually would lead me to fail inspection. I decided to get it fixed and wanted it to look perfect if I was paying someone and not DIY. Tom, the owner, assessed it and gave me an estimate. The estimate was higher than other shops in the area but I knew that going in from the other reviews and word of mouth. I decide to go with his shop and schedule the repair. Monday, the day I'm supposed to drop off the van rolls around, and I give a call into the shop just to confirm. Tom says he can't do it this week, and reschedules me for next Monday. I drop off the van the following Monday, and get the van back Thursday. Two phone calls to communicate status and progress in the mean time. The repair looks flawless to me and Tom stated he would stand behind the work if I had any trouble again. He took the time to even show me pictures and explained what the process was. There is a considerable amount of time and effort put into preparation with any paint work, and it is evident they do not cut corners here. Expensive, but flawless repair and excellent customer service. I'd recommend this shop if you're looking for your car to look exactly how it was from the factory and are willing to pay for it.

My car was scratched up on the front left and right bumpers. New England Kustom and Collision did a…read morefantastic job on the work. Tom, the owner, is a straight shooter who tells you exactly what he can do and can't do. He is very fair in his pricing and his work is excellent. I am very pleased with the results.

Let me start by saying these guys are great. I had a Land Rover with a Turbocharger Problem and no…read moreone wanted to touch it. I took it to 3 different places that stated they specialized in European imports but all the did was charge me for diagnosing a problem that I already was aware of and said sorry take it to the dealer. I took it to Motivated Auto and not only did they not charge me to look at it, they actually took the time time to fix it correctly at a fraction of what I would have paid at the Land Rover dealership. They friendly honest and very reasonable with their pricing. I have found my go to mechanic shop.

Motivated Auto Repair is amazing! They constantly bend over backwards to save the day by scheduling…read moreme an appointment as soon as possible and continually diagnosing my car issues with confidence and ease. The prices were very affordable. Plus, the staff and owner were incredibly kind--true customer care. Every repair has been top-notch. I can't recommend them enough!

Hope I never have to use an autobody shop, if I do this will be the place. They did all the work…read morefrom having a rental for me and pick up when I was done using it. Work was fast and well quality work. Perk was detailing the car and paint touch up on some scratches that were not related to the accident.

The Body Shop is under new ownership. I must say the quality of work hasn't changed and if…read moreanything it may have improved. I've been dealing with Jimmy (previous owner) since he was on the West side and never was disappointed. The new owners are great to deal with and i highly recommend. A+++

I recently brought my new Mercedes to Downeast Auto Body to repair a damaged bumper, and I couldn't…read morebe happier with the results. Ron is professional, honest, friendly, and clearly knowledgeable. He explained the entire process and gave me an accurate estimate. When I picked up my car, I was amazed -- the bumper looked perfect. You'd never know that I was backed into by a truck. I will continue going here and will recommend them to anyone who needs their car repaired!

Absolutely the worst repair experience I've ever had. My car…read morewas brought here for repairs by State Farm, and was with this shop for nearly two months, and the level of communication and professionalism was shockingly poor from start to finish. There were no proactive updates at any point. I had to call repeatedly just to get basic information about my own vehicle. Every step dragged on far longer than it should have, and there was never a clear timeline, explanation, or sense of urgency. On top of the delays, I ended up having to coordinate communication between this shop, another shop, and my insurance company myself just to keep the repair moving. They seemed completely uninterested in managing the process or taking responsibility. I've never seen a shop put so little effort into keeping a customer informed. When the car was finally ready after almost eight weeks, I was told I needed to pay a 3% fee just to use my debit card -- as if the massive delay, lack of communication, and disrespect weren't enough of an inconvenience already. In short: Two months without my vehicle No updates unless I called Constant runaround Poor coordination with insurance and the sublet shop Unhelpful and inflexible payment process The repairs may be complete (nearly all repairs were outsourced to another shop!), but the customer experience was terrible. I would not recommend this shop to anyone. Save yourself the frustration and go somewhere that values your time and money, communicates clearly, and takes their work seriously.

I had a fantastic experience with Kelly and Rick and everyone at Auto renew it! From start to…read morefinish everything was communicated well and my car looks amazing! My bumper and tire was severely damaged when a motorcycle hit me from behind in a fatal crack. The experience was horrible but my car looks so much better than before the accident! I'm in awe of my brand new rear end!

I am not a review person. Usually not worth my time but this experience was really bad. Not the…read moreplace to go if you are particular about your vehicle. I was referred to this shop by a friend and had heard good things but left extremely disappointed. Communication was sub-par throughout the long drawn-out process. Upon getting my vehicle back there were a number of concerns: 1-Door was replaced as part of the repair. New door was not aligned very well, and it did not look like it was fully closed when it was shut properly. 2-Trim pieces/rivets were not fully installed properly 3-Interior was a disaster. Grease/dirt was everywhere on the interior of the affected door panel. Grease on headrest and seats as well. Rear seat was filthy and covered in sand. It was clear that the exterior trim pieces were removed from the car and stored on an unprotected rear seat (this is mid-winter so everything on the exterior was coated in sand/salt). 4-Door handle was not recognizing the remote for the keyless entry. 5-Exterior badge was reused and already starting to peel off of the new surface. 6-After the first hand-wash I could see tape residue all over the exterior of the car. I am guessing they either used poor quality tape or the tape was left on the car much too long as they completed the process. There was a badge that was not available at the time of the original repair, so I had to bring the vehicle back in to have them install that badge on the door when it finally came in. Once installed, and the car was hand washed, I could see egregious swirl marks on the door in that area. My guess is when I brought it back in (again in the winter) they simply took a dry towel and rubbed the area (sand & salt included) clean. Either that or their wash mitt/brush was covered in sand. Unbelievable disregard for the paint surface they had just repaired. Looks awful and spans the entire bottom half of the door. *Of the original 6 issues above, the shop handled #1, 2, 4 & 5 to my satisfaction when I brought them to their attention. I did not mention #3, #6 or the swirl marks gouged into the surface as I would not trust them to do an adequate job in rectifying the situation and would rather not have them touch my vehicle more than necessary. All-in-all a very disappointing trip. Don't trust them with your car unless you truly don't care how well the repair is completed.

Had a very difficult dent in the upper rear pillar of my F-250 last year and couldn't find a shop…read morethat wanted to look at a "small" job so I called Guimond's, was asked to come in the next day, shortly before closing hours for an estimate. I liked what I heard and set a date for the next week. I to this day have no idea how they removed and blended the paint. Great job. Today, after being rear ended last week, they have the insurance paperwork for my next repair. One star? Because you can't wait? They don't need your work. They have all of mine.