We had a wonderful experience with Cassie (unsure of spelling) She was professional, efficient and…read moreknowledgeable. It's hard to find people that care, but she truly does! Definitely an asset to U-Haul. Thank you!! Rachel and Larry.

This U-Haul closes at 5:30pm, and I was minutes late. I hustled to the office, but was told they…read morehad already closed down. As I went to go, one of the desk clerk's, Logan, decided to go the extra mile and help me do the drop-off anyway, cutting into his schedule. We were able to do the drop quickly and he was very pleasant about it. I am extremely grateful for his mercy and excellent customer service skills. I will be recommending this U-Haul and Logan to my friends! Thanks again, Logan!

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

I am usually reserved about giving a business 5 stars. However, by the end of this review you will…read moreunderstand why I gave Arm Guard Self Storage 5 stars. Arm Guard Self Storage Pro's: 1. Security. The facility has camera's everywhere. Each storage unit has an alarm and inputting your code at the front gate disables that alarm for your unit. The Alarm is enabled once your code is entered from the inside of the facility. There was one incident where a person was found living in one of the storage units. He gained access to the unit through the back of the storage (which is why the storage alarm wasn't tripped). However, he was caught because as police tried to get him, he tried gaining access to another storage unit to flee fortunately, that storage unit was full and he got trapped. One last comment, there is someone who lives on the facility. 2. The staff is very friendly. As a Service Member in the US Army, I am not new to the storage scene. Living in El Paso, Texas, I was required to have a storage upon receiving orders to deploy to Iraq back in 2009. The storage unit was subpar but I didn't care. I just wanted a cheap storage unit with a location close enough to walk. During my deployment I found out that that particular storage unit didn't receive a payment. Immediately, they starting auctioning my stuff. It's a good thing I had my brother as an emergency contact. This little story brings me to the Arm Guard Self Storage. After I explained to them why I was very particular about getting a storage due to my previous experience, they informed me that auctioning my stuff would be illegal. They were also very informative about informing me that the man who was living in the storage unit near mine tried gaining access to my unit. 3. Autopayment. I love autopayment because I don't have to worry about going to the storage to pay my monthly fee or sending in a check via snail mail. 4. Front gate is self explanatory. The front gate has a access code key pad on the left side that gets you in and diables the alarm. 5. Access hours. The hours to enter the facility are 5:00AM - 11:00PM. The hours ensure that the facility is completely locked down outside access hours. Its another extra security. 6. Lights. Each storage unit has lights. It's really awesome to see what your trying to get. Overall, I would definitely recommend this storage unit. I left for Afghanistan, came back and didn't have any issues.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

An amazing rental experience. Sara got me the best deal (a lot cheaper than expected, a very…read morereasonable price) and really helpful over the phone (skip the website). Check out (Sara) and return (Toni) was easy and quick. i needed to haul a fully loaded 16' tandom axle cargo trailer across several states. The turbo diesel ford (quad cab) made it super easy. Plenty of power going up hills. Gas mileage 20% better than my Tacoma (when pulling trailer empty). Gas mileage better than my taco when not pulling a trailer. its a BIG truck, so not quite ready to give up my Taco. But any time i need to haul something big, ill rent from these guys.

I got the best price by a LOONNNG shot from the Fife Washington office.. They were very…read moreprofessional and thoroughly answered all my questions and made me feel comfortable about all of the details, especially Brian (Branch Manager), Jesse (Assistant Branch Manager), Tonilynn (Customer Service Representative), and Thomas (Vehicle Cleaning Agent). I asked them all for their names and positions because I wanted to write a review and was really impressed by their professionalism and even how clean the vehicle was- it got fantastic Gas mileage because I used cruise control , that was a plus in savings too, and just every aspect of renting it was really great! I drove it 1200 miles and it went smoothly. Thank you for a wonderful experience.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

ZERO stars. STAY AWAY!! Dig it by hand if you have to!!…read more I Rented a bobcat from here and these criminals decided to steal my credit card info and use it at Walmart and other places. Walmart of all places!!! If you're gonna steal my info at least use it for something awesome. I know for fact it was them because it was the first and only time I used this specific credit card. After finding out my info was stolen I get a call from a random number who told me his car was stolen and my credit card information along with the information of 10-15 others was inside the vehicle when police found it. I contacted the other people on the paper and imagine that, everyone of those people had rented a bobcat from this place. Was told detectives were following up on all the recovered info, but financial crimes like these get limited investigative investment. Apparently the dude that was caught in the stolen car had worked at bobcat or had connections there. This place should be out of business and they should all be locked behind bars.

We only needed a van. A reservation was made in advance. Then we got a call a day or two ahead…read moresaying there wasn't a van available but we could rent a 12 foot truck, so we agreed. The morning of pick up there wasn't a small truck available, only a 16 foot truck for the same price. It was too late to cancel so we had to drive a16-foot truck round trip with a dozen boxes and bins and pay for 4 tanks of gas. The price was absurd! Then the final bill was incorrect and took calls and time to get straightened out.

From the website to the phone call to the lobby experience before and after, Penske made it very…read moreeasy to do business with. And I saved $150 over U-Haul and Ryder.

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!