We eat at Glendale Heights Buona once a week. The beef was very tuff and rubbery! We picked most of the beef off. I called the store and spoke to the ignorant manager Patty. She wanted to see the beef. I brought it the next day and Patty was rude. She said nothing was wrong with it. I wasted my gas taking it to show her. Long time customer! She didn't care that we won't go back again. Next 'Ill be calling corporate! read more

Welp, the potato salad is no longer good. The potatoes were sliced instead of cubed and there wasn't enough mayo. The portion size was lacking too. I'm very disappointed. Their fries are still good; try dipping them in the au jus and thank me later. read more

Haven't been to Buona in quite a while (over 20 years) and wanted to give it a try again. Known for Italian Beef sandwiches, they also have a pretty large menu for those who want something different. We came here for Italian Beef so that's what we ordered. After a short wait, our food was delivered to our table and we began to devour our meals. My wife ordered the traditional Italian Beef, (dipped in the gravy so everything is pretty saturated with delicious sauce. If you like it even more dipped, you can order it "baptized" and I can only imagine what that would be like!) She had her sandwich topped with hot giardiniera peppers. She liked it saying the gravy or sauce was more spicy as she preferred. I ordered the combo Italian beef-Italian sausage dipped. My meal was also quite good but thought the roll didn't have that "snap" other Italian Beef place's rolls had. Maybe it was a bit more tough or perhaps I should have ordered my combo "baptized" believing the extra gravy would help with the roll. I still enjoyed my sandwich very much. If we didn't still have a couple of pounds of a competitor's Italian beef in our freezer at home, I might have bought a few pounds to take home. Maybe next time. Restaurant had plenty of seating and was super clean. Nice getting out of our rut and trying another place. read more

Buona - Italian Beef - Sandwiches Near Me - Glendale Heights, Illinois

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Delicious food. You won't be disappointed with whatever you order. I particularly like their pepperoni. It tastes like a high quality pepperoni. read more

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BUONA BEEF, Glendale Heights, IL has Great Food, especially the ITALIAN BEEF, and very friendly and helpful Staff make the Glendale Heights BUONA Beef our "Go To" place for Italian Beef Sandwiches! * Special 'Shout-Out' to "Shelly" at BUONA, she really took good care of us today! read more

Buona - "Chicago's Original Italian Beef" is Buona Italian Beef! - Sandwiches Near Me - Glendale Heights, Illinois

I like the sandwiches here at Buona Beef. The two that stand out to me are their meatball and italian beef (add italian sausage if you're really hungry). I liked the Parmesan chips when they had them, but they removed them from the menu. The one complaint I have from this particular store is when you tell them to cut the sandwich in half, they cut it 90% in half, leaving a little bit that is a pain to separate. read more

Good beef sandwich and hotdogs. I haven't tried the pasta yet but from what I can see it looks good also

Get the App - it offers changing monthly deals. This is where I take all out of town guests for a Chicago eating experience. Not only do they offer beefs, but they have Vienna Hot Dogs, too. I'm not a fan of their sausage which seems more like Chorizo than Italian Sausage IMO. Their protein bowls are delish. Whenever I've had an issue with my order, they have always graciously corrected it. read more

Buona beef has the best salads, Italian beefs, and I do also love their pizza. Today we were dining here because between 5/27/22 until 5/30/22 reward members get a free beef sandwich with purchase for National Italian Beef Day (5/27/2022) My husband and I both have an account. We both ordered a side Caesar salad, and we received the beef sandwich for free. I added Mozzarella and hot peppers and my husband added Mozzarella and red sauce (which is awesome... if you have not tried the red sauce on your beef sandwich your really missing out) we had to pay for the extras which was well with the cost. I highly recommend dining here! read more

Buona - Lunch at Buona Beef - Sandwiches Near Me - Glendale Heights, Illinois

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bonus has the best food I always look forward to coming her with my family the food is so goood and especially their milkshakes and hotdogs and Caesar salads their to good to resist also the staff is so friendly and kind and their pizzas are really good so darn yummy read more

I called this Glendale Heights location a few days after eating at a Buona location much closer to me. I didn't want to call that location as didn't have a "great" experience based on several issues. The first person I spoke with was Arianna as the other store said my phone # did not come up in their system preventing my points earned from that day's purchase from posting to my app. And, after I updated app at home, I wanted to add my earned points but had a few questions. Ariana was AWESOME-SO helpful-told me I could enter UPC code, rather than scanning QR image. I asked to talk to her also AWESOME store manager, Josh, to tell him how AWESOME Ariana was-much appreciated after a less than "great" experience at the other location re: more than one issue-not the usual experience tho. He was verv empathetic, apologized at least a few times for the experience I had at the other- which was totally unnecessary as not his store. Based on my experience with Ariana & her Manager, Josh, I would most definitely recommend their Glendale Heights restaurant store based on their caring attitude - especially, as it was not their store where I had the issues. read more

Got the.... Chopped salad- nothing special. Was really hoping the red wine vinegarette would kick it up a notch but it was almost non existent. Liked the whole grain ciabatta bread on the side. Hot dogs- typical Chicago hot dog. Cheese fries- fries were average The brownie was the best part read more

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Efficient made to order. Service brings food to table. Food is good and hot. Only thing on ambiance is TV channels should be local stations and not political lyrics motivated. read more

Disappointed. My favorite sandwich at Buona has been changed. The Buffalo Chicken Sandwich has turned bland and lacks flavor - it might as well just be a plain fried chicken sandwich with a sprinkle of flavorless blue cheese morsels. I ordered one on Sunday from Buona in Glendale Heights and thought it's the restaurant... They didn't put enough sauce on it. But today I ordered another one from the Buona in Itasca and it, too, was flavorless. So it seems as though Buona has changed their secret sauce and chicken ... leaves me very disappointed and really, probably not going to be returning in a hurry. read more

Ordered delivery online never got a text it was being delivered or when. After a hour went outside to find my order on the ground and eaten by I'm guessing squirrels a big waste of my money never giving my buisness again if that's how they deliver no call,no text, no ringing of the doorbell read more

Last night in Glen Ellyn. Some friends recommended this place because I had never eaten Italian beef before. I was very pleasantly surprised at how delicious my baptized beef sandwich was. The price was reasonable and the service was timely. I will return. read more

Place needs a deep cleaning. Low quality food that is not prepared well. A few years ago, this was a weekly spot. I wonder what happened?

Well. The one is for the Roll that came with my salad tonight. Seriously. Rolled tight in paper. Gross. read more

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Seriously, I absolutely understand it is a very busy day. One day for Italian beef day. But, omg, could have been ready for it. All the people working there looked so overwhelmed. Why couldn't mgmt be more on top of things? They should've known ahead of time that today, of all days, should be crazy busy? Instead, they had angry customers waiting longer than they should've been and staff totally stressed. My time is money. Not worth the wait. Shame on you Buona. read more

Buona is a great place to stop into for lunch (or dinner, presumably) either solo or with a group. They do everything right here and it never seems to be too crowded. Of course we have the beef sandwiches when we come here because, honestly, it's the best beef around. Portillo's is our usual go-to but this place is just better. Better flavor, spices, and options. Along with the sandwiches the fires are always severed hot and taste so fresh. Also, I had a Chicago-style hot dog and it was very tasty, and for a price that you will have a hard time beating elsewhere. Finally, the kids meal options are solid and any little ones will be happy. The dining room is kept very clean and there are tons of table options to accommodate whatever size party you have. On top of that, the staff is friendly, courteous, and quick with the food! Pro Tip: they bring the food to your table and clean it up for you - such service! We're rapidly becoming regulars at Buona Beef and always cannot wait to come back. read more

I called in my order, and I live in Bartlett. It took 15 mins to drive down there. the same lady I gave my order tells me we don't have your order in our system. I go to my call log and call the number and the same lady picks up while in the window with another Employee. He said are you sure you called this store. I gave him the address 305 army trail. I ask the lady on the phone is this 305 Army trail, both say yes. So, 30 mins wasted with no food. I am very disappointed especially when I could have did doordash or Uber eats. I know they make more money if I buy from them directly, so I try buy from the business directly. Waste of time. They weren't even nice about it. I hope Bueno makes this right. read more

I am upgrading and updating my review in that after several return visits, I am consistently satisfied with the taste and the speed of service. Items are made to order so it usually takes a few minutes which is totally worth it. I typically eat in and noticed several of the employees are high school students. Knowing that makes it easier to accept occasional less than satisfactory visits whether it involve an incorrect order, less than enthusiastic demeanor or playfulness with other colleagues while you wait for your order. I get it. We were all teenagers once. Gluten free bread is available for sandwiches and pizzas alike. The pizzas are smaller when ordered on gluten free bread. My bf has an allergy so he orders the GF pizza despite its size and will typically get something else (soup or salad) too. There are several qualities that are unique to this location, i.e. - offer pizza; many locations do not - offer beer and wine - Ghirardelli chocolate brownies with nuts; many locations only have brownies without nuts. - plenty of seating - $5 pizza Thursdays read more

Co workers of mine said this was a great lunch option and they were right. I wasn't sure of the sizes because we ordered online and my eyes were definitely bigger than my stomach. When we arrived our order was ready and waiting. The staff was friendly and helpful as we grabbed our bags, got a few drinks from the soda fountain and packed up to head out. The meatball sub I got was larger than I expected. That was a nice surprise and probably would have been better for a dinner portion than lunch for me. The meatballs had great flavor and enough sauce to compliment the meatballs. The to-go was a risk because the sauce had enough time to soak in and make the bread a soggy mess. The flavor was good but after a few bites it was easier to eat with a fork than with my hands. The shining light in the meal and at this store - the homemade parmesan chips! Wow. SOOOOO good! I got a bag and the bag was a generous size. Double the typical chip bag portion. I was so in love with them. They have just enough parmesan on them to add a nice flavor to a super crunchy bite size chip. Skip the rest of the food and just by these in bulk!! read more

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My husband and I came in today and noticed a new face walking around, we stopped her while she was cleaning tables and asked who she was she she said she was a new manager at this store. She told us to leave a review good or bad just honest feedback so we know what we can improve on we were shocked she said that most people wouldn't say that especially in her position. She is a very polite young lady, was on top of cleaning tables and asking how people were doing. We hope to see her around. read more

The new manager Andrea is amazing! She's so personable and helped us solve an account issue. Food was delicious and came out quick

I had Beef Baptized and it was very delicious. I had cheese on it and it made it very good. Service is ok a lil bit slow at times but not all the time. Would recommend read more

I have been going there for years... and used to love their chopped salad. Now it's mostly lettuce, very little cucumber and onion, no olives and i add avocado so 3 slices of that. Kinds of pitiful for a $10 salad!!! read more

The beef sandwich was small and lacked flavor. We ordered to eat in. It was a Sunday evening and their were 4 people in the restaurant including me and my wife. We waited 25 minutes for our order! We won't be going back. read more

We got a $25.00 gift card for Buona... We went there last week and use part of the card. We asked for senior drinks (2) and the girl gave us the larger cup. I wasn't sure if she made a mistake, and charged us for the larger cup or if the cup sizes had changed. We ate our order, 1 beef ( very peppery) and 1 sausage. We had a balance left of $6.56. Today we went back and order 2 pizzas, this time the senior cup was very small, which made me wonder was it a mistake to give up the larger cup, or did we pay for the larger drink, when I asked for senior. I know longer have my first receipt, so I don't know. After getting our pizzas I went to get our drinks of Diet Pepsi. I thought the color was very light, but I continue to refill with the Pepsi choice. After we almost were done eating/drinking, by husband complained to me the drinks were horrible. I told him, I agreed, thinking something was wrong. There were 2 manager chatting close by and I decided to ask about the drinks. The one agreed, that they needed to put more syrup in the machine, she offered to give me another drink? I said no, we were done and leaving. No other offer was given to us. We were there a bit over 5 minutes getting reading to leave. And no employee went to the machine to add syrup or to stop customer to choose the bad Pepsi. We have decided 2 visits, 2 errors. The cheese and sausage pizza was $8.25 only had 9 tiny pieces of sausages. We will not be returning. read more

Stopped for reopening / phony grand opening had a shake ,was not very good was watery & thin . The response from buona beef was lame , I received a call ,however when I returned thier missed call , no one knew what they where doing and no one thier knew who had called me , a very slip shod organization. I would recommend as your local food critic , do not waste your time,& money at this food service establishment. read more

I ordered a regular beef sandwich and small fries on line to avoid the lines and crowds as I know around 6 PM is a busy time for this place. I was the 2nd person in line at the pick up counter. Alas, it wasn't meant to be on this Wednesday early evening. Everyone who works at this restaurant must be so inner focused on either themselves or work they don't even acknowledge if a customer is waiting. I looked directly at 5 different people that work at this restaurant and the only response by the staff was to look away. Where is the mgmt and training for the staff? I can suggest to the people that work there if they don't want to be there they should do us ALL a favor and leave. No sense in pretending. read more

I am writing a review to comment on the excellent customer service I experienced, while ordering in the drive-thru on February 24, 2:55pm. My order was taken, repeated back to me with clarity, with such a friendly voice. Upon payment, and receiving my order, helpful, smiling employee, by the name of Jackie, left a lasting, positive impression on me. read more

The reason I normally don't come to this Buona is because, more often than not, they undercook the fries. I don't eat a lot of junk, so when I splurge on fries, I want them tasty. I was on my way to a show a few weeks ago and was too lazy and pressed for time to cook, so stopped in for a Grilled Chicken Avocado + Pepperjack sandwich ($7+ after tax), sans pepperjack. It tasted fine, but a whole 5 minutes later my sammy made an, erm, reappearance. Not good. I don't have a delicate stomach and I'm not normally one to complain, but I'm not cool with paying for intestinal distress. I called Buona and spoke with a manager, who apologized, took my name (I gave him my order number too, though he didn't ask for it), and he told me he was putting my name in the system. Next time, he said, "Come and order a replacement meal, get something for a friend, and tell the cashier to look up your name in the system." Look, I'm not one for freebies either. It would be nice of them to replace my one meal. He seemingly offered the second to make up for the experience. So tonight I went in, did what he said... aaaaand the cashier and store manager were super confused. They explained that's NOT how things work. They honored it, but it was pretty awkward. The store manager also started telling me that "The temperature is set to X-degrees to cook the chicken." (Okay, but I got sick and hadn't eaten a thing in 5+ hours. The chicken seemed slightly under. Could there also have been cross-contamination?) The Turkey Classic I had tonight was very good and the fries were actually okay. The best part? No tummy issues this time. It's nice Buona was willing to make the situation right, despite a lack of protocol/communication. I'm not sure I'd return to THIS location.. if I do, I'll still avoid anything with chicken. read more

Buona - Sandwiches Near Me - Glendale Heights, Illinois

Buona Beef has some good burgers -- their angus cheeseburger is what I typically get, with parmesan chips. On occasions I've gotten their hot dogs, and every now and then I get their Italian beefs. All of it is pretty good; cooked well, and you're not going to find crispy parmesan chips anywhere else out here. The fries need a lot of salt and ketchup (I think) but otherwise they're good. The order takers are always friendly, and more importantly, the order is always right. I'll keep going here whenever I'm craving a big burger. read more

Buona - Sandwiches Near Me - Glendale Heights, Illinois

We had free Italian beef sandwiches with coupons from the White Sox game the day before. Excellent beef and buns. Very friendly service. Clean setting. We're always been Portillo's people, but Buona is in the same league. read more

I've never been to a Buona Beef before, and based on the name of the restaurant, I didn't think I would ever want to come here. When my husband's family went to a car show here last week and offered to buy us dinner, I was really surprised to see the first word under the Buona Beef sign was "salad." Salad? OK, cool! The interior is cute -- an ice cream counter with bar stools covered in cow print, many signs, good seating, etc. Typical restaurant of its type, yet I was pleasantly surprised. The menu had plenty of options, including a variety of salads. However, most of the non-meat salads were things I make at home regularly, so I ended up ordering the Buona Chopped Salad with a side of french fries. The salad has typical salad toppings along with cool penne pasta -- I thought it sounded good. And it WAS good! And HUGE! I swear this salad had four servings in it -- I didn't even want the french fries after I saw how large the dish was. I ate half of the salad while I was there and took the other half home -- which was just as good the next morning. The family enjoyed their beef sandwiches. I wouldn't be a regular here, but now I'm more open to eating here with the in-laws if it becomes an option for dinner. I might have to try to order half a salad, though... read more

Rarely eat this stuff anymore, but went the other night and had a chicken bowl with spinach and Marinara instead of the Balsamic - it was EXCELLENT!! Also had a burger since it was a Wednesday special. Hey, if you're going to cheat do it right! Both were EXCELLENT and I actually thought the burger was better than a Portillo's burger. read more

I just started going here after my boss took me here. I have been back about 4 or 5 times in the past 4 weeks. They are much like Portillo's but about a half a notch up. If you are dining in you take a seat at a table after ordering and they bring you your order and anything else you ask for. Very good service and a little more expensive than Portillo's if you can believe it. The food is about the same as the competition and that is not a bad thing. I like the atmosphere, food and service. I plan to continue to eat here on a regular basis. read more

Good food. Good service. Everything in a timely manner. I love the Italian beef, the fries, and the pizza.

Buona is a little expensive for beef's and burgers etc when I can go to Portillo's which is even closer to my work so I hadn't been here in awhile. I recently decided to stop in a pinch and got a salad. Now I keep going back and all the salads I've had are really really good. The Chopped Salad is so fresh and flavorful and the Cobb salad is just a fatty Thousand Island mess but I love it. read more

Buona - Classic Cobb salad - Sandwiches Near Me - Glendale Heights, Illinois

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