This was my first visit to this location. I was impressed with the hospitality. Clerks Citlali, Jaz, and Amal ensured all patrons received expedited service and the table assistance was on point! I will return as I like fast food restaurants to provide fast food service. I ordered 2 entrées that were flavorful and portion appropriate. Prices are excellent as business, marketing and management show that they are for the family community. read more

Buona - Italian sausage - Sandwiches Near Me - Orland Park, Illinois

Ordered the rigatoni with vodka sauce. It was perfect al dente and the sauce was awesome.

I used Buona Beef for a catered event in my home. The service was excellent. We had individual wrapped beef sandwiches, sausage sandwiches, fried chicken sandwiches and hot dog sandwiches. They came with all the condiments and a bag of chips for every sandwich. Everything was hot and delicious. It was delivered on time. Definitely worth the money. Friendly service. So glad I used this restaurant. read more

Delicious every time. Quattro fromaggi isn't on the menu anymore but they still have all the stuff so I get to enjoy its deliciousity at this location every single time. They always get orders right here, they remember to take my rewards number even when I forget, the people are all nice, they always get my order correct, and the food is always great. Tres Buona! read more

Buona - Za!!!!! - Sandwiches Near Me - Orland Park, Illinois

Great food ! Great staff there to accommodate sharing meal choices! Also, very helpful with accepting reward redemptions! read more

Ordered on the Ap beef/sausage combo meal. Fries crispy with cheese sauce. Chopped salad and fettuccine Alfredo. Everything was great! Pick up order in drive thru. Fries were crispy and hot. Cheese was definitely a cheddar cheese. Sausage was like it was pre COVID. Nice size and spiced right. And the Alfredo is fresh pasta and the sauce was not too thick nor thin. Very tasty. Although I didn't eat it right away and it started to cool off. Would be amazing if it were hot. read more

When I arrived with my take out order at home one of my family members found hair in the food and we threw the entire order out because I don't trust that there was not hair in any of the other items! read more

Italian beef was great. Fries great and drinks are all you can drink! There are no prices on menu only calories labeled. Kinda Pricey ! read more

You probably don't go to a beef stand for a hot dog but if you do how can a restaurant call themselves a restaurant if they can't serve correctly a Chicago hot dog. The first problem if it cold and served with Kesha enough said read more

well I went in order online yes they waiting til my online order was ready and yet I come home to find my kids food burnt and then my food under cooked (after eating felt fatigued and body shaky and stomach all turned up to 100 had got really sweaty and sick) left a review got 10$ off like im really gonna go back to our orland location no and def not going back to the locations on Lagrange cause for sum fuiled reason they get people sick and im not the only vic of this and I know it (there is no reason to burn a kids pizza meal, and definitely no reason to undercook a beef sub and have the sub wit soggy buns when asked dry, im definitely disappointed read more

Drive through experience I always have a good experience at Buona. I am a vegetarian/pescatarian so I usually go to Buona for the meatless sandwich. I ordered through the drive through and the person who took my order was extremely nice & helpful. My food wasn't ready immediately so I had to wait a bit around the corner (curbside) while they prepared my sandwich & kids pizza. It took about 5-8 mins for my food to be ready and they delivered it to me at the curb. My food is always hot and fresh. I never have any issues with Buona and if I do, they always do what they can to make it right. Highly recommended! read more

Buona Beef is the most disorganized restaurant ever. Why two "place your order" stations when there is only one lane? Why are people waiting for an order to be filled be allowed to block the exit for a customer who already received his order? Why does it take so long to get an order? When 3 different people carry out orders to the cars, seems like whoever is handy does it. Nobody is assigned to that job? Why do they get the order wrong so often? Buona Beef should go to Portillo's or Pop's and watch real pros at work. read more

The staff here is super friendly and SO fast! I ordered my meal, filled my soda, and seconds after I sat down my lunch was delivered to me. The servers are so pleasant and helpful. Oh, and I am so happy to see more vegetarian options including a seitan "beef" that was really good! The fries, of course, are always awesome. Great experience here. I will return. read more

It's 2021, the world feels like it's going to sh*t, but we got awesome vegan beefless sandwiches now y'all!! Juicy, greasy (in a good way) and dipped, so much flavor and the texture is just like sliced/shaved animal carcass. Love their fries and salads too! You must try! Only 440 calories and 43g of vegan protein WOW! read more

Buona - Vegan Beefless sandwich - IT'S GREAT!! - Sandwiches Near Me - Orland Park, Illinois

I would leave a 5-star but I feel this location has a bit of inconsistency. Sometimes they stack the beef up nicely.. other times it's underwhelming. Sometimes when I ask for hot giardiniera I get so much hot giardiniera + those spicy seeds that my mouth is on fire and I can't finish the sandwich. Sometimes it's nicely wet with the juice and sometimes it's a little dry. My advice would be to work on uniformity and consistency through increased training and rewarding. read more

It changed from the last time I gave a review. Now you pay a lot but hardly get anything.. not happy at all.. food and service was very good. But not worth the money. read more

Old school Italian beef. Homemade taste and nice gardinera and sautéed sweet peppers was a great accompanying accent to my beef sandwich. I'd say that my favorite beef had always been Portillo's but this certainly gave them a run for the money. I'd come back for a beef anytime. Enjoy the beef! read more

I was in Buona beef on Thursday, October 5, 2023 for dinner with a friend, just wanted to say the girl who took my order was Abby. She was ADORABLE!!! Very friendly and helpful with ordering! She was also very efficient and confident!! Nowadays, I'm sure it's hard to get good help. I give her 5 stars I'll be back.......The help staff was also efficient in delivering my food and cleaning up. Now I don't have to travel to Portillos! read more

Just left this place. Ordered 2lbs beef/gravy. That's it! Waited for about 5 minutes or so for this order that just behind the counter. Went to counter and 2 female employees where sitting on the floor and the manager was talking with them. I politely said How long does it take for my Oder?? The two on the floor got up went to kitchen and manager filled order. Never again will I be a customer!! read more

Their food is usually good, but the prices are way too high compared to other restaurants near by. And lately they keep forgetting to include extra items like the peppers for my beef sandwiches. If have to pay such high prices, I would hope I could eat my meal the way I ordered it. read more

here in their hometown of Chicago similar to a portillo's the Buona family as I should say while on the more regional level have about 25 locations in Chicago most of them are usually all set up the same way and really well. I don't know if every one has beer and wine though. the few that I do freak went the one near my house in Palos and also the one outside of Darien Illinois do. Buona has expanded a lot of their menu they have a lot more things other than just beef and sausage which makes it really nice. this one near my house on Friday has a special on Fridays half off by bottles of beer can't beat that buck and a quarter. this one is a smaller dining room by some of their standards but it does get a lot of business they have an outside dining too I'm not an outside person but hey if you are good. on this particular visit I came in I had got the regular size 7-in classic Italian beef baptized what baptizes is it's dipped into the natural juices and it's a soggy sandwich that's an authentic Chicago beef folks. I didn't get any Jarred in there but I did get the sweet peppers they had some nice red juicy sweet peppers and I got French fries with no salt and I also had the cup of cheese on the side to dip them in. it was done in a very timely manner the dining room was very clean there were many people dining inside social distance practice gloves and masks worn by all drive-thru was slammed and outside on the patio this is a very for a smaller Buona it's very busy. I'm starting to like Buona a little more than portillo's it used to be vice versa, but I'm not afraid to say it seems like portillo's is getting more gimmicky. and they're not really taking the time because Dick Portillo doesn't oversee it anymore he sold it off that's one of the sad parts at least. for now the Buona family still owns and overseas all of their operations. so all in all an excellent visit to this one it's good to know the one near my house when I got to go do some banking nearby cruise on in if I didn't have to go back on the road probably have me a cold one but keep up the good work at this small one. read more

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Great food and fantastic service! This was my second time at this location. The staff are genuinely interested in providing great service and delicious food. What more could you ask for. The Italian beef is always tasty. The fries are cooked to perfection snd the salads are huge. Great food. Great service. Great value. read more

Their Fettuccine Alfredo was uneatable for two reasons. 1. It was delivered without a fork. 2. It was rubbery and tasteless

The food here is good I like the pasta here especially. They have good appetizers and the service is well The restaurant looks really nice and it it calm. read more

This is my favorite Buona by leaps and bounds and this location never disappoints. From the delicious food to great staff a visit here is sure to put a smile on your face. Big ups to Maria, Liz and Frank for being helpful, kind and awesome. See you all soon. read more

Buona - Holiday spirit is in full swing this week... #HappyHolidays #ChristmasTree - Sandwiches Near Me - Orland Park, Illinois

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horrible service waited for 22 minutes in the drive through for 2 children nuggets stay away from this establishment!

Ordered a Caesar Salad with grilled chicken. Order came without the grilled chicken. Called and after giving them all the info required, they said I would get a $20 coupon in my email. After 4 days and 4 phone calls later, I'm still waiting for this email. Every time I call they assure me they are sending email right out. It's now ridiculous. All I wanted was my salad replaced. They've lost us as customers. read more

The best beef sandwich I've ever had. Tender and flavorful! The potato salad is yummy and the fries are the best. The hot pepper relish is a flavorful addition to any of the beef sandwich. read more

Kinda disappointed by the amount of chicken and avocado. I normally wouldn't mind but for $10 I expected more read more

Buona - Strawberry Avocado Chicken Salad (I removed the strawberries) - Sandwiches Near Me - Orland Park, Illinois

Decent food at a decent price. Service is pretty quick for how much business they do.

Fresh food every time. I always order the chicken strips. So good and flavorful. Fresh hot French fries. Nice and happy employees. Buonas Original Chopped Salad with Chopped Chicken, try it you won't be disappointed. read more

Great food. Excellent menu. Friendly and efficient staff. PLEASE BE AWARE WHEN ORDERING OFF AN APP OR WEBSITE..you will be re-directed to a delivery service that looks like Buona. I ordered on the Buona website and it took me to a grub hub type service. I PICKED UP MY FOOD and it was an extra few dollars due to "service delivery prep". The employee told me to make sure I order directly from them and they will send a confirmation email. Great family restaurant. read more

Food is good but the accuarcy of order fulfillment for Online/Phone orders at the Orland location leaves ALOT to be desired. I have gone used this location many times over the past couple of years and at least 50% of all my orders hves an issue with it. Whether it's items that are missing altogehter to paying extra for additives that never seem to make it onto the sandwiches. They always seem to want to give you a credit for your next order but who wants to keep ordering from a place that can't even get your orders right. read more

Great food and good customer service. Can take a little long at busy lunch and dinner times but the food is always worth it. They are much better than Portillos honestly and that is coming from a long time beef sandwich consumer. The pasta is always good with a nice flavorful sauce. The pizza are freshly made and delicious. Thanks Buona Team read more

Pretty good italian beef chain that just added a store in Orland Park. Compared to Al's Italian Beef from the old Taylor Street neighborhood - which is a major competitor with franchisees out in the southwest of Chicago - Buona is sort of peppery. There was not a lot of distinctive italian seasoning taste to the beef. It was nice and tender, and tasted pretty good. We ordered it dipped - meaning dunked in the sauce - and it came out not so dipped. Maybe one has to order double-dunked or something. The fires were meh - sliced and cut with no potato skins and barely fried. They could have been fried a bit crisper, and we sort of like them when there are parts of the skins on ... so these were just fair. The melted cheese for the cheese fries is simply warmed Velveeta ... warm but sort of bland - there was no kick to it. But I think the lack of kick seems to apply to everything - the fries and the beef. They just didn't have that oomph to make them distinctive. This new store is directly across the street from Carl Sandburg High School and we suspect that is their main clientele. The store will do allright here, and it is a beautiful layout. They have a lot of room and seating, and even have outdoor patio seating. They serve beer and wine for those that are interested - but will probably be very careful since they are so near the high school. read more

Dedicating this 5-star for specifically for service. I didn't order anything, my co-worker did, and the floor employee working at the time noticed I wasn't eating and kindly asked if I wanted anything while I waited for my co-worker to finish. I was served a nice glass of wine. read more

Buona - Wine! - Sandwiches Near Me - Orland Park, Illinois

Good service, mediocre food. I haven't tried their Italian beef but here are some items I have tried. ****What I liked**** -The grilled chicken sandwich with pepper jack cheese and avocado was pretty good, the portion is big and it was pretty tasty. -The chicken penne soup is decent, not too greasy like other places. ****Things I didn't like *** Their salad dressings !!! They taste like store bought and not homemade, which totally ruined my salads! I had tried their Caesar and classic Cobb both salad look great but the dressings just totally ruined it for me -Their chicken strips is a bit overcooked, they're kinda dry and the breading is really hard. The fries is kinda soggy too, definitely not crispy at all. I will try order other things next time, hopefully it won't be disappointing again ! read more

Buona - Classic Cobb with salmon and penne pasta added - Sandwiches Near Me - Orland Park, Illinois

Dine in, drive thru or carryout. Free parking. I like having options. My friend, her son and I dined in on MLK for lunch. It was hopping. Probably because it was a holiday and the place is new. In any case, this is a welcome addition to the neighborhood. The restaurant is probably just the right size. Casual, you order at the counter and they bring the food to you. I love that I can finally get a good salad in the Southlands. Seriously, the Tuscan Harvest salad is amazing and generously portioned. They were nice to the kiddo, offering him crayons and a booklet to color on. Not cheap, but not too bad. They have email lists and they do send coupons from time to time. read more

Wow this place has the best service I've ever had anywhere. Literally. They were so nice I was floored. Food? Amazing. I ordered the Caesar salad and a pizza. My family got the classic beef sandwiches, my grandparents had a chicken sandwich and a salad and my boyfriend had a burger which was HUGE. He ordered a double on accident -it was so big. It took less than 10 minutes for all of our good to get to our table and there were 7 of us! Because of the set up of the restaurant (you order and seat yourself and they bring you your food) we were comfortable hanging out at the table just talking for hours -Something we would never consider doing at a regular restaurant. I can't say enough good things. They are a family restaurant chain but the service is crazy good. I hope they continue to see lots of growth. Buona could very well be the pride of Chicagoland. Oh and don't skip on the cannoli!! It was so light and yummy! I swear! I was stuffed but ending the meal on the cannoli was the perfect way to finish! I'm not even a huge fan of cannoli usually. read more

Buona - Personal pizza (4 cheese) and side salad - Sandwiches Near Me - Orland Park, Illinois

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I ordered on Yelp thinking it would make everything easier, but when I arrived to pickup through the drive-thru, the guy said I had to park and come in to pick up my food. I tried to explain to him that I had 2 young kids in the car with me, but he said he could not give me my food at the drive-thru window, yet now I was stuck in the drive-thru lane!! Ugh. I finally got to the window and the guy gave me a hard time but walked over to where my food was and handed it to me. Uh, thanks. Like that was so hard. Not a fan of the service. Food was okay. read more