I've been here a few times since they opened last year. Have ordered their turkey delicioso, cheeseburger, and Italian beefs. The first two were decent, but their beef made more of an impression. Not as good as Portillo's, but not bad either. Recently went and ordered their maggiore beef ($7.95 + $0.50 for sweet peppers). Noticeably not as good as previous times, came with less meat. Sweet peppers hadn't cooked/soaked up the jus long enough. We both agreed on Portillo's next time. read more

Buona - Maggiore 10" beef ($7.95 + $0.50 for sweet peppers). Less meat than previous times. Not as good as portillo's - Sandwiches Near Me - St Charles, Illinois

NOT Portillos!!! Here you actually get a nice portion of tasty Italian beef, instead of beef scraps on a gravy sandwich. I prefer Buona to Portillos hands down for variety, taste AND you can refill your soda!!! Portillos does a good hotdog, but to me that's where it ends. We will be driving from South Elgin, PAST Portilos and eat yummy food at Buona! Thanks for moving out here guys! read more

I've been coming here with coworkers for a while now. This restaurant is very clean wit a friendly staff. We enjoy meeting for the pizza specials. I especially like the beef pizza with the hot Gardiner. Oh and don't forget the brownies. read more

Buona - Sandwiches Near Me - St Charles, Illinois

Everyone gets a second chance. And this place gets its 4th star. Really good. Fast service. The fries were perfect. The sandwich ( mine the regular beef, the wife the piccolo) both were great. Not salty as before, peppers on the side. This is the beef joint I remember from long ago. Count me in as a regular! read more

I am a beef shack loyalist but had to try buona. This is a beef and fries only comparison Beef to beef - shack wins Fries to fries - shack wins Buona is tasty but couldn't take the shack read more

The decor is very cool at this location. I think I've overlooked Buona for too long. One bad experience years ago, finally gave them another shot, was NOT disappointed. Great customer service, prompt with the order, and hot and fresh. Can't complain. The beef is very good. I mean, very good. Highly recommend the combo with marinara sauce on it. read more

Going to take some beefs one a Rizzo and a meatball and a bowl of chili to my Parents for there first chance at a taste. Thumbs up all around. read more

Buona - This little guy was poking out of one end! I'm glad I noticed it before I took a bite. - Sandwiches Near Me - St Charles, Illinois

4 stars is actually a pretty good rating for us, considering that I've been a die hard Portillo's fan for decades and 10 to compare everybody to them. This will probably be no different. We've been here a couple times, and my wife normally gets the Italian beef which tends to be very juicy flavorful and made exactly how she likes it. In other words, dry not dipped. I usually get an Italian sausage, which they offer with either its own juice or marinara. They tend to be a little on the spicy side, but are really good. While my wife tends to get into a rut when ordering, which is good for me cuz I'm one of her ruts, tonight I decided to try their burgers. This is the one area where they actually out to Portillos. Portillo's tends to cook there's way too long and are always on the edge of dry. Bueno does them perfect, slightly pink in the center like a burger should be. If I were to take any issue with this location, it's the clutter off to the side by the bathrooms. It appears that use the tables over there for storage for their catering business. Its not dirty as in a health issue, it's just clutter with items that while clean, are still unsightly. Since they don't allow half stars, don't have to settle for 4. However if given the choice, this would be 4.5. The only other one that I have been to is located in Lombard, and we were not disappointed there either. When are absolute favorite, which I am faithful to you, is not available which it isn't in this immediate area, this will be our go to. Highly recommended. read more

Beef sandwhiches were very good! Rootbeer was off and the fries were horrible. I will never eat their fries again. Most fast food fries suck these days except Portillos for some reason. BB has gluten free bread which is nice and the interior is Very nice. Great variety on the menu just skip the fries. read more

The staff at this Buona are FANTASTIC. They are so kind, helpful, and speedy. They always are friendly to me, especially the drive thru staff. I am a huge fan of the Buffalo Chicken salad- it's tasty and the portion size is filling. Also, I prefer their Italian beef (with mozzarella of course) over Portillos. It has more flavor and the bread is softer. read more

Buona is a chain beef place that just opened a large location in the St. Charles area. They chose wisely, not a lot of food out on the west side- and they have been very busy every single time that we've been here. Typically we go through the drive through- so I can't comment on the inside or service there, but I can comment on food and service from the drive through. My husband enjoys the beef- but says he likes Beef Shack and Portillo's better. I also enjoy the beef- but would probably have similar views. My favorite item on the list is a breaded chicken salad- delicious with olives, hard boiled egg, tomato, etc. We have also had good service when visiting- the drive through moves very quickly. You should check out this new location if you are looking for a quick meal. read more

"Meh" was our general feeling for Buona. The fries are ok, the pizza was ok but I wouldn't order it again. I got a salad and for the $8 I paid I was hoping for more than 2 walnuts. Hubs wasn't a huge fan of the beef, said it was kind of bland. The parking lot seems confusing for a lot of people. read more

Great addition to the beef war in the suburbs. This place has the best beef and sausage in the area, in my opinion. Thing is, Italian Beef is like BBQ, or chili, in that people like it their way and not everyone does it the same. Buena hits all the right spots for me, and I love the "naked" options they offer. Just the meat, hold the bun. I tried the pizza last time in and was quite surprised how good it was. Not top of the line pizza, but for something that is ready in under 10min, it was really good. Service and atmosphere has been very good each time I have been in. I'll be back soon! read more

Not sure why all the excitement. Stopped off to get drive-thru tonight. We ordered as much food as we would have at Portillos. The ordered totalled up to at least $12 more. I thought the beefs were good but as good as Portillos. The burgers were pink in the middle. I don't think you should have to ask for a well done burger at a fast food restaurant. Again, I thought they were good but not as good as others. The fries were not close to being warm when we got home. All in all, the food was good but definitely not worth the cost. Also, the parking lot sucks. They had park in a waiting spot and we almost got hit 3 times by people navigating the tight corners. read more

Opening day and it is just fine. They have lots of staff and food is good as other locations. Restaurant clean and comfortable. Only complaint: They have some promo "road crew" from their restaurant outside. Giving coupons? Um, no. Introducing their food? Um, no. Being friendly and helpful? Um no. Pushing their loyalty program ! Yea and not exactly being nice about it. So not such a good ending to the first day visit. read more

I AM SO GLAD YOU FINALLY CAME TO THE TRI CITIES AREA!!! THANK YOU. Buona beef sandwiches are the best. I like that you can chose the size and the menu gives you the options for gravy. Such a variety on the menu as there is something for everyone's tastes and diet. One more time - beef is fantastic. The staff is friendly. Like that there is a check on the order before it goes to the customer. Now that you are close by I can start to sample the other items on the menu. Welcome to the area read more

Great food Black Friday pizza $5.00 what a deal!! BBQ chicken pizza was a good choice read more

The hits keep coming! Just tried the new Chicken Avocado bowl. It was very tasty! A new Buona favorite for me. And if I fall off of the Keto wagon, I know Buona has me covered with their delightful Italian Beef and Giardiniera pizza. read more

Buona beef Staff did not wash their hands in the washroom after using it. My wife, infant daughter, sister in law, and nephew with friend walked into the Bouna beef near us. Moment after walking in, my wife needed to take our daughter to the restroom because our daughter just spit up. Both her and her sister went to the women's washroom. Where they found a clogged sink and no one looking to fix it. An employee just walked out of the stall after using it walked by them with out speaking to them or using the sink to wash her hands. I saw her on the outside where she immediately started to fill up the fork, knife's, the other utensils including napkins that the customers are using. My was saw her and asked for the manager to tell them about the sink. When she spoke to the manager, he seemed to be in a rush to leave. But my wife told him about the lack of washing of hands before returning to work by his employee's. This is Gross, who would want to eat at a restaurant where the staff does not wash after using the washroom. That is bot gross and unsanitary. We refuse to go back there again! read more

Very clean place .. happy with the services Italian beef are the best. And they have awesome milkshake 1.99 Monday- Friday happy hour. read more

Buona - Best Italian beef Ever very Clean place to eat - Sandwiches Near Me - St Charles, Illinois

Had the crispy chicken salad. Excellent! Substituted ranch dressing instead of the honey mustard. The young men were so nice bringing our food to the table. Came by twice to see if we needed anything Enjoy the rewards program to read more

I love this place!! Get your Beef baptized!! Buona Beef puts portillos to shame!! When they opened the St Charles (IL) location I was so excited. Love this place!! read more

We love you BUT we ordered takeout and our poor beef sandwiches WITH cheese well had barely any cheese. We had to search for it in our sandwich. Ended up having to add our own to make up for the lack of cheese we paid for. We love the flavor and they dip it in juice perfectly. Yummy in our tummy. But when I order cheddar cheese and pay for it I shouldn't have to take our sandwich apart to find it. Other than that everything is top notch. read more

I stopped in Friday night to order food for a party on Saturday. I ordered hot beef and chicken Parmesan for 10 people. I also ordered a large chopped salad. The food was ready on time and everything was delicious. I would definitely order again for another party. Also, I only gave 4 stars because I ordered a Chopped Salad and got a Cobb Salad. Still everything was very good. read more

I'm surprised there isn't more negative reviews on here. My boyfriend and I really do love Buona and we go quite frequently because it's the closest food joint to our house. He always gets a 10" beef Buona's Way and I always get one of their salads. Yum! But because we go so frequently, we've experienced so many problems with our orders. It's like every other order is messed up. And we always order the same thing. I think there is a high turnover rate at this restaurant because the people in the kitchen are super inconsistent. It just sucks when you order drive through get it home and you have the completely wrong salad (this has happened twice) or they don't add the chicken, or it's the wrong chicken. Or we order the salad tossed and we get it and it's not tossed. Seriously it has happened almost every time we go - idk why we keep going. Our roommates have experienced the same thing multiple times as well so it's definitely an issue at this restaurant. Get your shit together St. Charles Buona Beef. read more

The buona company has good food.. the st. Charles location has messed up 2 seperate orders.. easy stuff cheese for cheese fries.. peppers for the beef sandwich.. both times asked for the sandwich moist when we got home no gravy and no peppers. Specifically asked twice in the drive through that they made the sandwich wet, peppers and cheese was told yes. I would skip this place go a block east to beef shack or portillos. read more

Just went for lunch today and had a 5" beef with peppers. Great tasting and just the right amount for lunch. Great service. Keep it up. I'll be back soon! read more

I am hesitant to give a five-star review because it is a perfect score and no business is perfect, but Buona is pretty good. I'd give this location a 4.5/5. For several years, I have been going to Beef Shack down the street. I would get their cheesy beef with sweet peppers and fries. Their beef is good, but I got fed up with their greasy fries that would go limp and become nasty if not eaten within five minutes. I don't care that they're fresh homecut whatever-they're-called, if they're limp and greasy. Enter Buona. Their beef with mozzarella and sweet peppers is 95% as good as Beef Shack, if not equal. The fries are crispy and not too greasy. They don't rock my world, but they are a perfectly fine french fry. You can also get seasoned potato chips instead of fries. It's nice to have a choice. I go for the chips when I feel like something crunchy or don't want my car to smell like fries. I like that Buona does not skimp on the sweet peppers, unlike Portillo's. I don't like my beef wet or dipped, but I don't want it totally dry either. Buona's standard juice amount is just right for me. Buona has a convenient drive through. Price is similar, better fries, bigger menu, and it's more convenient than Beef Shack. As a result, I have been going to Buona whenever I want an Italian beef. I only have experience with the drive through, but Buona's staff have been friendly and polite every time. Wait time is a bit longer than at a burger chain, but you are getting higher-quality food, which is going to take longer. A couple of times my beef was missing the cheese and/or peppers, but looking at one receipt, it looks like they forgot to enter the cheese. No biggie. Still tasted good. Buona's menu is huge. All kinds of stuff. I have only tried the Italian beef and the meatball sandwich (also good, will have to see if they make a larger size). I'm eager to try the rest of the menu and perhaps go inside sometime. My typical bill is $10.75 for their beef value meal - $5.95 for the sandwich, $0.50 each for the cheese and sweet peppers, $3 for the fries and soda, and $0.80 tax. It's at the high end of what I prefer to spend for lunch. I wish it was more in the $9-10 range, but if I didn't think it was worth it, I wouldn't keep going back. Join their myBuona Rewards program to accumulate points and take advantage of occasional deals. read more

I normally avoid chain-type restaurants, but this location is relatively new and I hadn't been to a Buona Beef in 10+ years, so the family and I decided to try it. I'll admit, I was impressed. Their menu has many more choices than just beef and hot dogs, including paninis and various salads, soups, etc. It's very different from what I remember 10 years ago. They even have an italian beef bowl, no bread, which I thought was quite clever. They had a good selection on their kids menu which both my kids loved. (My son got the kids' sausage pizza which was surprisingly good). At my visit I just got the Chicago-style hot dog meal, so as of this review I can't compare their italian beef to Portillo's. But the hot dog was fantastic, cooked perfectly and all the veggies seemed extremely fresh. My bro-in-law got the beef and said it was good, if not better, than Portillo's (so far I don't believe him). I wasn't very impressed with there fries, they were good, but I definitely prefer the crinkle-cut style of Portillo's over theirs (just a personal preference). The employees here were super nice. I'm not sure if it's because it's new, but everyone from the cashier to the people who served us our orders seemed genuinely happy to work there. Also the restaurant and bathrooms were ridiculously clean. I especially like their service process. Instead of Portillo's where you stand and wait for your food to come out on a tray in a bag as they shout out your number, they give you a number card so you can find a table and they deliver your food on (gasp!) actual glass plates. AND they pick up your mess for you afterwards, which you have to do on your own at Portillo's (well, at least you're supposed to). My only knock so far is they don't have their menu displayed behind the counter.. makes no sense to me... instead you have to look at a hand-size menu when you walk in or one right in front of the cash register. Don't get me wrong... I still looooove you Portillo's... but this so far is a great option as well. read more

Super unimpressed upon our visit today. Ordered a 7in beed combo meal. Asked for the sandwich dipped, with sweet peppers. There is NO way my sandwiches was dipped. It was DRY with very little meat. Fries were old and cold. Husband has meatball marinara. While it looked good and saucy, he said that it wasn't. That it was all in that one spot. Sorry to say, but we won't be going out of our way again. Beef Shack is right down the street, and way better! read more

I will have to say... Have been there quite a few times and haven't had a problem again with my order. Their beefs have flavor which is very rare now a days. Their cheese fries are fantastic. Best in the Fox Valley. read more

Decent beefs. The au jus always has a strange sour taste so I wouldn't recommend getting it baptized. Go get a cheesy beef at Beef Shack!!

Very yummy :) everyone is very friendly and helpful. Tried the salmon sandwhich & it was better than I thought. Everyone else I was with enjoyed their beef. read more

A couples weeks ago I ordered through the drive-thru and received a wrong order. I live quite far from here so I didn't go back to have it fixed. I sent an email to the restaurant and received an apology and incentive to come back. I went back today and was treated close to royalty. The manager was great. An employee who brought me my food was also super friendly. He actually inquired what book I was reading. Ho often do you find personable employees like that?!. It goes without saying the food here is amazing. Gluten free options for all sandwiches and pizza is amazing. I am definitely a Buona fan! It is one of my few go-to restaurants wherever I am. (I am a Realtor and drive all over). read more

Ordered for 6 of us and was ready in 10minutes! Great service and great food!! Everything was made right and they didn't miss any of our order. Very pleased and look forward to ordering from them again! read more

Super nice place. I have never been here before and this looks amazing. Smells amazing, super cool and friendly staff(Zack). Thanks for the timely order and the experience. read more

I get a chicken parmesan meal at least once a week since they open the one on Randal & north ave . Basically there doing a good job

Bouna Beef is an exceptional restaurant. Service is quality and the food is consistent. My family and I eat there at least once a week. Prices are reasonable. read more

This location is close to home! They have a friendly staff, and each member always goes the extra mile to ensure great service, cleanliness, and delicious food! Love this place!! read more

Awesome selection - chopped salad, turkey avocado sandwich, portobello sandwich and beefs hsve all been great. Super friendly service! THANK YOU for coming to St. Charles!! read more