Customer Service: 6/10 Ambience: 9/10 Quality of Takeout Materials: 9/10 Quality of Food: 8/10 Wait time: 10/10 Overall Experience: 8/10 We ordered takeout here at 11AM on Saturday, 12/28/25. It was really busy as more people had come for their scheduled flights after ours got canceled due to weather at around 8AM. The line started the grow, so the cashier lady loudly told everyone that food will take 20-25 minutes to be ready because she only has one chef and can only do takeout since the place was full. I'm not sure if maybe someone was mean to her previously but she seemed impatient and unfriendly with everyone, including us, even when we had only just met her and weren't concerned about the wait because we would be there for the next few hours. It didn't feel fair to act that way towards everyone else, but she seemed to softened when we came back and picked up our food. Despite the long line and the tables all being taken, the chef was honestly really fast and finished our food in about 10-15 minutes instead. There was plenty of seating, it was just very busy and the whole place was clean and the decorations and branding were very well done! It was eye-catching and easy to read as there was a menu at the front as well as behind the cashier. The takeout materials were environmentally friendly and they put parchment paper under our food so it didn't soak through the paper takeout box. We were also provided plenty of ketchup and napkins! The only thing we didn't get were utensils but that was fine. We ordered the Little Miss Figgy burger and frites, which was their award winning burger! It really caught my eye and it was cooked medium just as we asked. The burger itself was juicy and the cheese melted well. I liked the sweet and savory sauce, but my sister thought it was too sweet and 2 of 3 of us thought it was pretty spicy (I had to pick out a lot of peppers and I can usually handle a decent amount of spiciness). The flavor profile was good but was maybe missing something to cut the sweetness like arugula. It was still very good! And I had Parmesan fries which tasted great but could have been a bit crispier. All in all, they have a really great selection of food and I would love to try their other items, like the breakfast omelets served before 9:30am! They had a good selection of drinks that you can grab on the go by the cashier as well. It seems like a great place to sit down at when it's not too busy, and overall the service was fine as the chef really shined through! read more

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WORST SERVICE EVER!!! The blond lady with a strong accent at the counter argued with me after I got fry's with my over done fish sandwich, I asked for salad and she insisted I get back in her line !!! 2 managers working on the computer behind the bar refused to wait on anyone! Another worker behind the bar was sucking on her large Starbucks cup and wouldn't even look up... worse than any fast food place with kids working... kids are better employees!!! read more

This is the only food spot for L 20-28 so if you don't get food before getting there you are stuck with this as your only option. Ive been here before and I always tell myself to get something else if I fly out of these gates. The line is always long, the workers are usually slow paced, and the food is expensive even for airport food. This time I got the hotdog which is a footlong and it comes with a side salad or fries and they don't let you upgraded to tots so I ordered tots on the side. The hotdog was charred which I wasn't a fan of. The tots were the best part. This isn't my choice of airport foods but when it's the only one I guess I'll take it. read more

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This is the only restaurant on L20-L28 gates at ORD airport.. The best thing about it was Robert, who demonstrated service excellence! He was running around doing everything, but the cooking. And, always positive and a smile on his face. The crunch burger was pretty decent, except you need a shower after eating it. The chicken sandwich was somewhat dry. The Mic Ultra drafts were cold and tasty. read more

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burger was lukewarm, fries were cold, service was snippy, is it really that hard to serve hot food. Terminal L is not exactly busy & the restaurant was only half full. Poor quality! Unfortunately the only restaurant in this concourse. read more

Chicago Burger was very good. Service was not so good with our first server but very good with the second. Atmosphere was comfortable and fun and we saw the USA Men's hockey team win the gold! Beer was decent and they have a full bar. Overall for an airport restaurant this was one of the best. read more

Evidently they have good burgers... I had breakfast... did I mention they are supposedly known for their burgers? I had the BBLT omelette and I found the cheese on the second to last bite, raw tomatoes inside and not sure how you can make eggs that salt doesn't even help. read more

Go to McDonald's! Seriously. Terminal L location: Service: under staffed but terrible. The front cashier had ZERO sense of urgency or ensuring she kept on top of orders ready from the kitchen. Signage: it says seat yourself but it should say , " order first at counter Then seat yourself ". Otherwise you'll be waiting till kingdom come. Food: McDonald's would have been way better. My Chicago all beef hotdog was messy and questionable quality . My hubby's hamburger was salty and the meat was grey. Both our fries tasted like they were cooked yesterday. Just plum aweful! Do yourself a favor, go to Starbucks across the way, vending machines, or McDonald's. You won't regret the alternatives. read more

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Friendly service at the register - willing to split the bill between the two of us who were sharing. And they did offer a military discount. They have grab n go, take away or sit down service. Burger was great! Fries were very EH. Tried the Little Miss Figgy - an angus burger, fig coulis, pickled pepper relish, triple-cream gouda cheese fondue, bacon vindaloo. I would rate it a HOT burger, but it was really tasty. (Asked about the fries. The employee at the register said we were getting the "frites" that included rosemary and their federation sauce. I asked about the incorrect plain fries that we received, and was met with a confused stare, and no willingness to offer a solution. Fries were not fresh either. Major miss.) read more

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Upper gates in L terminal at ORD has only 2 choices. A Starbucks and this place. Well I was t in the mood for a burger so I goth the schnitzel sandwich and I was suited to find it was excellent. Fresh soft brioche bun delicious lemon aioli tasty green arugula, the fries were very good too. who could ask for more.the bartender/waiter/ busboy was a whirlwind! He was happy quick and well focused on keeping the place moving. There's a few tables in there and luckily I got a spot. There's table service if you sit down but there's a to go counter too. If I had more time I'd go for a burger. read more

Burger Federation - Chicken schnitzel - Burgers Near Me - Chicago, Illinois

We arrived just before their closing time of 8 pm and the cashier was borderline hostile. The fries were poorly cooked inedible and the turkey sandwich tasted like lunch meat from the supermarket. Avoid unless you have no other options. read more

If you all travel at all, you've been stuck in an airport layover! This trip I find myself at O'Hare for 4.5 hours so lunch was on the menu. I felt badly being at a burger joint and ordering chicken, but the schnitzel sandwich sounded pretty good - and it was. Crispy, white meat chicken cooked all the way through with a nice sauce and side salad with a zippy vinaigrette dressing. The bun, an underrated part of any sandwich, was a nice soft brioche. The service a bit slow but the place was filling up fast and there appeared to be only one server. As far as ambiance goes: while it's a sit down spot, it's in the airport, so it's loud and crowded, something you should accept in an airport eatery. Over by the quieter (relatively) L gates, it's a nice spot for a quick bite. The read more

Burger Federation - Chichester schnitzel sandwich with side salad. - Burgers Near Me - Chicago, Illinois

Most expensive espresso martini I've ever seen in my life $26.60. What extra is in there for that price fr. Couldn't believe my eyes thought it was a typo. read more

One of the genius bartenders forgot to put my order in and I sat there and waited and waited for my meal and when I finally asked him where my food was (because people who ordered after me were finishing up their meals) he claimed they accidentally gave my meal to someone else and he was going to put the order in. F-that - I have a plane to board..... The guy sitting next to me even told me he never put the order in which is what I assumed. I walked out and won't ever go back. Thanks for nothing - now I get to fly on an empty stomach.... read more

Burger Federation is a good choice for lunch if you have time at O'Hare. It's not that the food takes long to prepare, it's that Burger Federation is all the way at the end of the L concourse near L21. That said, not as much people traffic and can generally get a seat. The food is great and amply portioned. Burgers are good! They have non burger offerings as well. It's airport priced, but if you are eating at the airport, this is a legit good option and value. It's smaller, but cute and clean. Staff is helpful. read more

As far as airport food goes, your better off trying ANYWHERE ELSE. Burgers have no flavor. You need to tell them in advance if you are eating on their tables or "to-go" or the will kick you out. Quite rudely as a matter of fact. It won't even matter if you just paid nearly $100 your 3 burgers and sandwich. The lady will literally leave her counter from taking orders to shame you for not telling her in advance your intentions to eat there. She takes your order begrudgingly and could care less customer satisfaction. I don't know if this restaurant cares whether you come back or not after they get your money. I do not recommend. read more

Burger Federation - BLT BURGER and fries - good size patty but no flavor or salt - Burgers Near Me - Chicago, Illinois

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Busy busy but good food. The little miss figgy won burger of the year so I had to try it. It came out quickly with tater tots. The bun could have been toasted, but the patty and brie/gouda was a good match. It is at an airport with lots of foot traffic with limited seats, so keep a lookout for seats. read more

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So awful. Worst service I've had in a while. Was also weirdly told I "wasn't allowed" to order certain things. Never saw a table wiped down the entire time I was here (which was 2 hrs because my bill took THAT long). I actually can't believe I had to pay money for my awful experience. read more

I was not really happy, I thought the burger I ordered was poorly prepared and messy, the egg that came on it was barely cooked, it was clear and runny. IT came with tots that looked like the cook accidentally dumped the entire salt shaker on them, they were uneatable. I should have sent them back but I had been flying all night and I was too tired to complain. The guy working the room was mostly talking with friends, loudly singing, and goofing off. I had to ask to be seated, asked to order, asked for my drink he forgot, which was never refilled, and asked for my bill. Then he comes out after me for getting a small tip for his bad service to complain about the tip. Sorry, but if you want a good tip then earn it. I'm generally very generous with tips, but I have no problem giving a bad tip or no tip for bad service. read more

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I got the the cod sandwich which was mediocre in taste even for airport food. Service was quick which was good because its an airport establishment . read more

Burger Federation - Cod sandwich - Burgers Near Me - Chicago, Illinois

Wait in line for 20 mins for the most apathetic human ever to tell you they are out of $7 tots. Frustrating when they have us captive in an airport, make us wait, then are out of overpriced garbage. Maybe scribble on cardboard so potential customers dont get irritated enough to stop to warn others. Unmanned, unsupervised, and unmanaged. Place would drown without a captive customer base. read more

The service is horrible. The place is dirty and trash sits on the bar. The bar tender was surprised when I said I did not want to eat after waiting 20 minutes to order! This is an airport. The staff sits around watching TV on their phones. This place is infuriating and and horrible. read more

Burger Federation - Staff continued to ignore customers and watch TV. - Burgers Near Me - Chicago, Illinois

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Super fast and convenient location in the airport. I ate the turkey sandwich with a side salad and it was super good! read more

Burger Federation - Turkey sandwich and salad - Burgers Near Me - Chicago, Illinois

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I had the "Chicago classic burger" with some fries while waiting on layover. This was the only thing I ate all day while traveling, and I ended up with food poisoning a few hours after arriving to my vacation destination, and spent the remainder of my trip recovering. Will be avoiding this location like the plague next time I travel through ohare.. read more

I had higher expectations for this place, just based on the naming of the food. And the ingredients all sounded NUMMY... But somehow, it just didn't translate. The food was pretty bland. The service was quick and I liked that they used pagers, so you're not sittin' there waiting for your food. Once I tasted the food, it kind of dropped into a fast food restaurant atmosphere. And since it was AIRPORT food, it wasn't cheap! A bit disappointing for me... read more

Burger Federation - Baja Omelette - Burgers Near Me - Chicago, Illinois

My expectations for airport food are always low, but gotta say this spot surprised me. Service was prompt and courteous, and the portions are huge. I got the Chicago Classic burger with a mixed salad as a side, and the burger was quite well prepared, still pink in the middle and with a tasty sauce, and the "side" salad was humongous! Yeah, the menu doesn't have many options, and only 4 beers on tap (including Bud light so it's like 3 beers on tap), but for being at the end of a dead terminal in the airport I am impressed. read more

Burger Federation - Inside the burger - Burgers Near Me - Chicago, Illinois

This small restaurant is located at O'Hare airport in Chicago. The burgers were ok, not sure it was why award winning. You will definitely pay airport prices. I don't think I will visit again, as the setup is confusing. The employees aren't very professional. read more

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the best Chicago dog ever!! Bargain at the price. Wonderful cashier who tracked me down with my forgotten debit card. Nice seating area. Will definitely stop here again!! read more

Burger Federation - So much hot dog! - Burgers Near Me - Chicago, Illinois

I didn't get her name but a sweet Mexican lady was helping me out with my order. There was some problem with the system at the cash register, and after waiting a minute they fully comped my order, and gave me a free water. I got the Chicago classic to go with and for airport food it was pretty solid. Really happy with my experience and would recommend. read more

Stopped by for lunch on a long layover at O'Hare. Great burger!!! Rise and Shine burger was awesome. Thank you! read more

If you are trapped at ORD and want a vegan burger, then look no further. They have you covered. Friendly and fast. If you are in L, and vegan, then try this out. read more

I was pleasantly surprised with this place. The menu said the little miss figgy burger was "award winning" and I'm thinking "yeah right, the only thing worse than mall food is airport food!" Boy was I wrong! The burger was well made, and the pickled pepper remoulade sauce was very tasty. The fries were above average, and the service, while far from great, was certainly adequate enough (not overly attentive but responsive once you got their attention). Well done airport burger joint! read more

This place is consistently great! Freshly made burgers cooked to order with creative ingrediants. Friendly prompt service. 10 /10 def. A must when visiting the L21+ concourse at Ohare read more

I didn't have a burger here but had a tasty breakfast and lovely tropical mimosa. I was most impressed by the great and prompt service especially after slogging through airports. My meal was a good, filling portion and kept me fueled through the rest of my travel day, plus, it was nice to sit and dine and not eat food out of a bag. read more

Burger Federation - French Toast with scrambled eggs and bacon - Burgers Near Me - Chicago, Illinois

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Wait 9 minutes are the bar before being acknowledged. Then not even " I'm sorry". Terrible!

I work at the airport, and I like to treat myself once a week to the "airport-priced" food at one of the many restaurants here at O'Hare. Tonight I went to Burger Federation in L concourse. It was crowded. I was going to sit, but there was nowhere to do so, so I decided to take away. Earlier in the week, I looked up the menu to decide what I wanted. The 1st item on the menu, Little Miss Figgy, sounded delicious. I ordered my meal, the burger and fries. I waited about 15 minutes. When I was "buzzed" to get my burger, the lady with whom I placed my order said, "BLT." I said, "No. I ordered a Little Miss Figgy." She then began to get unreasonably nasty and accusatory. We actually argued back and forth about this for a good 3 or 4 minutes. I thought with such a nasty personality, she should work for TSA. ;) Never an apology, never offered to remake it, nothing. Then I think she was accusing me of stealing or something, because she mentioned that the figgy burger cost more than I paid. Finally, a gentleman helping move the food out of the kitchen had them make me my burger. The burger itself had potential to be good...BUT the bun was cold, like it was just pulled from the fridge. The spicy overpowered the sweet instead of complementing it. The jam and sauce puddled in the plate. The fries were cold and were the bits that are in the bottom of the basket. If all these things were corrected, it would be wonderful! Customer service, though, ruined this for me. Considering 1/2 my job is recommending places to eat to the passengers at O'Hare, it is really unfortunate that I will have to warn people to avoid this establishment. read more

FOOD ALLERGIES- this establishment DOES NOT ACCOMMODATE for food allergies. when I asked the person taking orders about the "Tots" she was clearly annoyed to be answering. I asked if they were gluten free she said yes - no wait... no.... ducked her head into the register cabinet, pulled out a mask and then proceeded to say everything has gluten. the rolls, the tots, frites... our menu does not say food is gluten free! theres nothing here gluten free! DISGUSTING ATTITUDE - work on your people skills and be more understanding of peoples situation! read more

I had the Viktor's burger with fries. The meat quality wasn't that good for the price, despite the lower standard of being airport food. I'd stick with one of the fastfood chains instead. Service was fast once you get their attention at the bar. read more

The Chicago Classic was the best burger I have ever tasted, along with the fries that were perfectly salted. The food also came extremely quickly. All around, a great restaurant. read more

Let me be honest, I am not a fan of the food offerings at O'Hare. We're one of the great food cities but we don't get it right at the airport. I will say the burgers here are ok but my favorite thing to order is the Baja omelette for breakfast which is a Mexican style it also comes with tater tots and bread. It's my go to for a breakfast here at the airport and I get them to give me Tabasco on the side. read more