when ordering I felt like I was being a difficult customer by asking for my whopper party to be hot. regardless of this explicity insistence... the whopper still came cold. cold beef Patties are not my thing and why this continues to be an issue despite trying to order a hot burger. BK you fail... repeateddy. read more

Moldy sandwhich !! And rude store manager attended me with so much attitude like it isn't her job

Walked in with one man at the counter in front of me already arguing with the assistant manager about his order. This continues for several minutes, and then the AM walks away after completing his order without even acknowledging my presence. He apparently felt the daggers I was staring into the back of his head, turned, looked at me, and told another employee to go assist me. I can appreciate he had an issue with the previous customer, however there was no need to take it out on me. Won't be going back. read more

I visited the BK on June 1 around 11:55 am. The location is 679 Concord ave Cambridge Ma 02138. On the price board the kids combo Menu is $6.99, I ordered that. They charged my card $8.55. When I asked about that, they said the board price is the "Small" and they asked me if I want medium or large. They never said or offered "Small", so I said medium? I got charged the "medium" total $8.55. That is $1.50 more than what I ordered. They trick the customer to think there are only two options: medium or large. Never mention "small" which is $6.99. How many times a day they pull this trick? When I complained, a big fat unkempt woman the manager came out and told me I was rude. I was rude to point out Price gouging ? BK needs to clearly indicate the prices on the board for Small, medium and Large read more

Told the workers that my son was allergic to the mayo mixture they put on top of their chicken sandwiches and even with this reminder they covered the whole thing in this sauce and even managed to cover the top of the bun with it. This is almost every time we go here and even happens when we ask for it to be remade. How hard is it to not put mayo on a sandwich? read more

I went through drive thru trying to order. The person on the speaker was already being rude and I placed my order and he made me repeat it again. so after he gave me my total he proceeded by calling me rude. I went to the window to find out who called me rude and so I asked to speak to the manager and she claims she didn't hear anything but I'm sure she was aware of what happened because it was a male who was taking orders through drive thru but all of a sudden now it was a female taking the orders. so the manager handed me the bag that said it contained a crispy jr alongside with fries. she asked me if that was my order I said yes. when I drove off I opened the bag to come to realize that I had a whopper jr and no fries. how is this person the manager when she doesn't even know what she's handing to the customers? what if I would've been allergic to it? I don't know how they're allowing this person to run this place when she doesn't even know what she's giving out to customer. I'll never go back read more

Not a great BK. Been going occasionally over many years and the place never improves. Food is so so. High staff turnover. Sad...

All lights were out at 9.20, I was not sure if the place was open or not. Went through the drive thru. Ordered an Egg and Cheese Burrito NO MEAT/SAUSAGE., Jalapeno Bites and a small unsweetened tea. Confirmed NO MEAT/SAUSAGE again at the payment counter. Drove off. Not sure why I never tried their Jalapeno bites, they are so so delicious and cheesy! Loved it. Average tea. My Burrito had Sausage, surprise! So disappointing, there were no customers at all and I confirmed so many times! I tried to leave a feedback on their website about this experience, but DOUBLE Surprise! The website wont let me submit the form. Ha! read more

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The food here is as good as any Burger King. The service, however, makes me drive two miles out of my way to find another BK. This location has lazy, rude and untrained staff. Imagine eating your breakfast and having a Bk staff heat up some disgusting smelling carcass and then joining their customers to eat it. Other staff and I held our noses, but "Olivia" refused to go elsewhere. The other staff laughed while they held their noses. Myself and two other customers left. Hey. It's just BK. What did I expect? Perhaps a little respect. Olivia probably needs to be in a non-public facing job at an organization where their kitchen is far away from paying customers. read more

Great service from the manager. Hey it's Burger King but the team working the night we visited were helpful and patient with our requests. We got impossible burgers and were the only ones sitting inside. Seats were spaced/restricted and seats that were cleaned were marked and when used you flip over the sign to let the crew know it needs cleaning. Overall high covid IQ, good service, and relaxing seating. Perhaps the lower star reviews were for different crew nights? read more

Idk why i come here. I stood in line 10 mins with 3 other ppl and had to ask if our order was gna be taken. They didnt have much of anything. Im done with this Burger king for life. Everything about it including the staffs attitude suck. read more

I'm not lying when I say, I don't remember the last time I chose to go to BK of my own free will. BK was the lower ladder of fast food... until recently. To be honest, I was trying to go to McDonalds, but realized the nearest one wasn't a drive thru so I went to BK out of convenience.. but I went in frustration. It wasn't until I bit into pipping hot, salty fries that my world turned upside down. It only got better when I dipped crispy chicken fries into MARINARA sauce. Who the heck knew they had marinara and didn't tell me???? I was in utter disbelief eating from BK and genuinely enjoying it. I might even say that it was better than my last few Wendy's runs. I'm going to BK next time!! I want to try more! read more

Just had a great drive-thru experience! Wendy helped us get everything we needed before our road trip with picky, messy kids, including spill-proof kids for our shakes and plenty of ketchup. My Impossible Whopper was just right and the fries hit the spot. read more

Burger King on 679 Concord Avenue, CAMBRIDGE, MA is the WORST!!! I am totally blind and had an order put in with specific instructions to ring my apartment doorbell so I could let the driver in so that the order could be taken to my apartment. The app said that the order was delivered and since it never came to me, I never got it. Since I cannot see, I have no idea where the driver left the order. This is totally irresponsible and I put down a tip for the driver who obviously was incompetent. I have tried calling Burger King for the last half hour and all I get is a busy signal. This is outrageous!!! read more

There are only 3 spaces in front for people like me who want to take their food to go but aren't lazy enough to go through the drive "thru". Of those 3 spaces, a manager-looking employee is parked in one - screwing over the customers. Big parking lot in back. Employees don't park in prime customer spaces! As for ordering, why do I have to recite my order to a guy who is pressing the same buttons I could press? Why not self serve registers? The guy fucjed up my order. I can do that myself and have no one to blame. Honestly, why hire people who can't understand English to speak English to people who are twice as intelligent as the guy fukcing up the order? Waste of a paycheck. They should all be cooking, prepping & serving not taking orders. GROCERY STORES HAVE SELF SERVE. WHY NOT HERE? AIRPORTS, PRINT YOUR OWN TICKET KIOSKS. Why create a faulted step between the customer and their order????? read more

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Very bad costumer service you guys need to hired more educated persons in there I went inside the restaurant 2 employees sit down on chair and the rest doing nothing they see me standing in front of the counter for a few minutes they pass by me and no body doents even say one moment, nothing at all like i was no body standing there read more

Giving them two stars because we've been here previously during COVID with no real issues. However, tonight the service we received was awful. We placed an order through the BK app which said that we could pick it up at the drive thru window. When we arrived at the drive thru window we were told that Grubhub orders should go inside to pick it up. We told the person working the window that it was from the BK app not Grubhub and he responded "sh*t, come to the window" in an annoyed tone. When we got to the pickup window the person working the window has his back turned to us and was filling sodas, we didn't order sodas. It took him about three minutes to fill the sodas and then he opened the window. We told him we were picking up an order from the app. He went to a shelf and got it immediately. At this point, we asked if we could speak to a manager. He said, "what?" We then asked if our order was ready, why hadn't he checked in with us when we arrived at the window. He said he was "busy helping another costumer" then shut the window and walked away. We waited about a minute to see if he would come back. When he didn't, we left. I tried calling the restaurant on the way home to talk to a manager about the transaction but no one answered the phone. I know it's COVID and people are doing their best but this level of customer service is unacceptable. read more

Be careful with the drive thru! I don't normally use the BK anymore but had a coupon for a double cb meal and it was convenient. But paying for that and finding just the regular cb a few mikes down the road was a disappointment. And this was after confirming the order with the window person while waiting there. So much for trust. read more

Burger King - Who says you get what you pay for? - Fast Food Near Me - Cambridge, Massachusetts

So I really like BK and this is the closest one to my location. Despite them taking forever on orders and also getting them wrong numerous times, I kept going back. Tonight I ordered a spicy chicken sandwich, the usual. More than halfway through, I noticed a weird taste, looked down and see that the bottom bun is moldy. Called the restaurant several times to inform them to check their batch, but as expected, no one answered. This branch needs to be seriously looked at. It's lacking in all areas of business. BRB need to vomit read more

Burger King - Moldy spicy chicken sandwich - Fast Food Near Me - Cambridge, Massachusetts

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Can a place really be this bad having been around so long? Well, yes it can. The last time I went here prior to today was for lunch about a year ago and it was bad all around. First the service was horrid. There was one person in line, and supposedly two people on cashier duty, but both were busy doing nonsensical stuff, and looking at everything except those of us waiting at the counter. It was nearly five minutes before anyone even took my order, then it took an inordinate amount of time for me get get my simple order of burger and fries with a drink - as I recall it was over ten minutes (normally it only takes about five minutes). Now, overall, Burger King is my second favorite Fast Food Burger place after Wendy's, except that McDonald's typically has better fries. The food was horrible; I can't say what it was exactly, but the cheeseburger did not taste good, fresh or what have you, at all. The fries were soggy, tasteless, and too salty. I was starving that day and could not finish the meal. I was walking past it today and decided that I just wanted to get a shake - no food -- just a shake. I asked a quick simple question about the flavors and I got an answer that indicated to me that the man had not the slightest clue what I just asked him; it was as though I spoke to him in Greek or something. It took three people to make my shake, and it took five minutes for them to get it to me, even though no one was in line ahead of me. The first one put the syrup and ice cream in and mixed it, and handed it off to another cashier to bring to me. The only problem was that half the syrup was not mixed in; it was mostly stuck to the side of the cup. So I asked said cashier if she would finish mixing the syrup into it properly. She took it to the machine with this look on her face that told me she had no clue how to operate a relatively simple machine, and promptly handed off to a third employee, who to me appeared to be the manager or at least the shift supervisor, and the only one who seemed to know what he was doing. He finished properly mixing it up for me. Unfortunately, it didn't help. It is without question the worst tasting shake I have ever had. They used to at least use real syrup, but everything tasted fake, and it had what can only be described as a "gritty" texture to it. Not enjoyable in any way, shape or form. I won't be back to this location ever again. I'm not sure I'll ever go to another Burger King again either after these past two experiences. read more

Keep it mind, I only go here after 10pm After a long night of drinking or work, I usually come to this burger king because its less than a mile away from my house and I don't feel like cooking. Its always the same handful of guys working and the are fast and friendly. The fries are always hot and crisp, like they were fried to order. The burgers are also hot and assembled with some care. I have been there 20+ times and they have one screwed up my order once (Instead of giving me a Bacon & Cheese Whooper they gave me a Triple Whopper, I thought I was gonna go comatose after eating it. My favorite part is they always overload the fries so that leaves a whole bunch of fries for the ride back to my house. read more

When I was eating here, a guy from B&B Towing Company (down the street) came and started asking what car everyone has. He's wearing the shirt from the towing company and there's a towing truck on the parking lot with that name. He says it's because he suspects not every car in the lot belongs to patrons. Now, this was when I JUST got in. I remember seeing about 7-8 cars in the lot and about 7-8 families in the restaurant. Not sure why he thinks there's an illegally parked car. Nevertheless, he went around from customer to customer ASKING WHAT EVERYONE'S CAR WAS. I told him my car make, model, and color. When I got out, HE WAS TOWING MY CAR. So I stopped him and asked why. He said "You weren't in burger king right?" Uhh helloo.... I was like the second person whose car you asked, plus at that time in the parking lot I was carrying a soda cup with Burger King's logo on it. He claimed that he misheard what I said, and apologized, and just moved to the next car. Ok, mishearing is an innocent mistake, but before you actually tow someone's car, shouldn't you at least go back and check that NO ONE IN THE RESTAURANT REALLY HAS THAT CAR? How can you trust yourself to remember 7-8 cars from each patron and therefore pick one that hasn't been mentioned? Do you trust your memory that well? Considering the cost of making a mistake (a legitimate patron would be left without a car and no clue about what happened to the car), shouldn't you at least double-check these things? Not to mention when I caught him red-handed, he was trying to pry my door open. I have no valuable in the car, so I didn't push that issue further, but that just seemed amiss. I for one will not come back to this location. Food is fine, service is fine, but if some random guy from a towing company can't remember things correctly, your car might be gone. Edit: This happened on 6/28/2017 around 8:30 PM. Go ask the workers at that time, they'd be able to confirm my story because the guy also pestered the workers about their cars. read more

Just pulled up (time: 11:35) and they told me they were closed, funny since the closing time is listed as 12...this place is a joke.

As far as fast food goes, I was pretty happy with my burger. It has been a while since I've had BK. I could taste the difference from a McDonald's burger and really enjoyed it. The grounds were surprisingly clean, though my expectations were also pretty low being in an urban area. Though there was only one car ahead of us at the drive thru, service was still pretty slow though the staff was friendly. Then again, it's fast food so my expectations in general aren't very high. read more

This is the WORST Burger King I have ever went to!!! I waited a good 25min for 3 burgers and 2 fries.... The employees are so incompetent they have no idea what there doing!! And the manager she's beyond help,It's up to her to keep this store running smooth and to help these incompetent employees, she was just standing there doing absolutely nothing when customers were complaining!!!! Not only that but look at the kitchen it's filthy!! STAY AWAY FROM THIS PLACE!!! Take a 5min ride up the street to McDonald's if your craving fast food!!! read more

Resturant open but doors closed, drive thru open but rude customer service??? Probably the owner was working in the drive thru ‍ 2/6/21 8:30 am read more

Went through the drive through and they made pull aside to wait for my food. When the guy came out he shoved three value meals and a large order of nuggets into one bag. When I got to my destination I realize that not only there are missing a sandwich they gave me the wrong drink. Call the store five times and got the answering machine... read more

As burger kings go, this one is better than most. I think its mostly due to the nice location. I don't go there super often anymore, as it is a little far from my apartment (bike was stolen 2mos. ago). Anyway, has all the amenities you would expect from a reasonably well-run burger king, and if you came in after the dinner rush there was a Spanish girl working there who would ALWAYS hook it up with the fries if you were nice. Overall, this is a solid BK if you are just need to grab something quick. I may start going back again, but I get the feeling I'm starting to get the taco bug as its getting nice out. read more

Worst burger king ive ever been too in my life customer service is terrible. You can be the only person in the drive thru and they would tell you to pull up and make you wait 30 minutes. Im a construction worker my break isnt that long. Mananger i thinks its the short fat lady was giving me a hard time like if you hate ur job take it out on yourself not the customers read more

Worst Burger King ever. Been through the drive thru multiple times at different times of day, the food is always cold, like it's been sitting around for hours. Don't bother stopping. Will never go there again. read more

Just came to the drive thru and I said hello and they guy at Burger King yelled at me and said "hey don't say hello at me" after I waited for about literally three minutes. Nobody said hold on. He immediately yelled at me and said "don't say hello to me" I drove away because I didn't think his customer service was good at all. I am writing this on yelp and will write on other review places. He guy working on December 19th 2016 on Monday at 9:30pm has a nasty attitude and should not be working at this place. If he hates his job then he shouldn't work here. These young kids have no respect. read more

I went here several times over the summer. I only have experience with the drive through. The food was always hot, my order has always been correct and the service has always been polite and friendly. It is easy to get in and out of this location and I feel the location is generally safe and the outside seems kept up. read more

The crew there is sweet. Food's always served with a smile and, in my experience, has always been fresh. When you make a special request they honor it: my burgers have been well done and off the broiler every time I've asked. They give a fair portion of fries, too. I drive an extra 4 miles to get to this Burger King instead of going to the one closest to me...this is the best Burger King in town. Update: Yes I had given them 5 stars, but today my burger tasted pretty bad. Had to return it. It'll be a while before I venture back. What a shame. read more

I love Burger King.. specifically go there over other fast food places for their zesty sauce. But I have gone here for years and now I've had enough. NOT ONCE, I repeat, NOT ONCE, has this place ever remembered to put sauce in my bag. I know it's not the biggest deal but it gets really annoying to have to go back inside and ask for the sauces that I've already ordered. Like do they just skip over the sauces and not care every single time????? IT'S NOT THAT HARD TO PUT SOME SAUCES IN A BAG SO PLEASE STOP SKIPPING OVER IT LIKE IT DOESNT MATTER.. I ORDERED THEM FOR A REASON. Okay. Just frustrated after having to go through this every time I'm there. Food is good though. read more

This is actually a very nice Burger King, so far as these things go. There is a grassy green lawn out front, it is usually clean and the staff is generally efficient. I don't eat fast food often (haven't been to a McDonald's in 10 years), but I will sometimes eat at this here Burger King. I'm sure it's now standard at most Burger Kings these days, but the newer signage is chucklelicious, including the PULL signs on the doors. ("You can have it your way and PUSH, but this door is pretty stubborn.") I often take my fat-laden meal to go and find a nice bench by Fresh Pond. Someday they will make a commercial out of this: FADE IN: EXT. FRESH POND - DAY PHIL D., 30-ish, sits in the sun on a bench overlooking FRESH POND, a scenic but fenced-in body of water. He appears disheveled, with unruly hair, facial growth, and shirt untucked. PHIL D. digs into a BURGER KING BAG and pulls out FRIES and CHEEESEBURGER. He immediately appears happier as he begins to eat. PAN TO: THE KING, older, plastic-faced with permanent smile, dressed in royal garb (crown, etc.) sitting on the bench next to PHIL D. WIDE SHOT: THE KING waves heavily bejeweled fingers in the direction of the CHAIN-LINK FENCE surrounding FRESH POND, which slowly dissipates. THE KING turns to PHIL D. and nods. (V.O) The king doesn't fence you in...you can have it your way. BK LOGO...FADE OUT. read more

Stood there for 5 minutes waiting for someone to take my order needless to say I just left. Might look nice on the inside and out. But the service here is lacking big time. They really need to step up there game. read more

Extremly rude workers, the Manager Elizabeth is very quick to push you off and not adress an issue, and overall understaff and slow service. The interior honestly is pleasent and updated, but to wait 20-30 mins for a meal with poor customer service, not worth it. read more

Best bk I've eaten at, the dinning room is always clean, the service is super friendly and patient, and the food is great.