We have been a couple of times and always end up with Katie serving us. She is always helpful and nice. Our food has always been made to order quick fresh and hot. This is a fast food restaurant, not a 3 star Michelin restaurant. With that said, I'm expecting decent food and quickly with friendly service That's what this BK does. read more

Burger King - Burger King - Burgers Near Me - Fort Worth, Texas

Ordered my food, came home and ate it. Got to the bottom of my large drink and a small black little booger looking thing came up my straw. I'm completely disgusted. read more

Just left from location got there at 10:40 they said give me a second. To which I did , now time is 10:55 which I proceeded to leave drive thru. Everyone on that shift should be fired!!!! No one should wait that long to place an order at a fast food restaurant!!!!! Wtf read more

Ordered at 6:07 didnt get our order till 6:40. place wasn't packed, 4 other costumers got their food before us, food was burnt, bad customer service read more

Horrible Customer service! Manager on shift name was Joel and was very inconsiderate about me waiting in the drive thru for 20 min for a small fry. read more

I ordered a whopper meal through Ubereats. I received fries instead of onion rings, and no drink. They weren't out of onion rings because I got some on my sandwich, but the sandwich was missing onions. I also ordered chicken fries and they were all burnt. Disgusting!!!! read more

Burger King - Burnt chicken fries. Asked for onion rings and got cold fries - Burgers Near Me - Fort Worth, Texas

Food was warm and fresh. More mature women working there and they're friendly and nice. Thanks!

No receipt, rude employees and wrong order. I'll find another place to go, no thank you!

Restaurant tables were not not clean, food was very very low quality, also had to wait over 20 minutes to get my food when no customers were there or the drive thru. Would never go again. Is not like it used to be. read more

I figured I would try Burger King and Saginaw once again and it was a colossal failure after waiting 20 minutes. I demanded my money back. There was a pile of burgers on the counter growing no one doing anything other than looking lost one young lady says well it is shift change. We are trying to catch up that is not an excuse for that or half the tables being filthy and the condiment bar, having no napkins and being dirty as well. Apparently, a double whopper with cheese is impossible to make. Zero star would be better but that is not an option read more

Yikes, I've never had a bad Burger King experience before. Run, this Burger was flat out Nasty. I took a bite and it had no flavor, no salt. The Burger was hardly cooked. It was barely warm. I stopped here to get a quick bite on the way to hospital. I hope this Burger doesn't send me on another trip later. Ate about 3 bites and thew Burger away. Save your money and go somewhere else. They didn't give me a single napkin on top of everything else. read more

I NEVER would waste time writing a review for a fast food place. But my goodness...It took 30 minutes from the time I got to order. THIRTY. My order was wrong and I didn't receive what was ordered. When I got home I had to heat my food up because it was cold, and I only live around the block mind you. I will never eat here again. read more

Even if the line is long... your guaranteed to get a lukewarm/ cold whopper. The locals won't eat here. Should be a zero star. I live in the neighborhood and I've talked to the manager to stop selling cold hamburgers. They cook up a pile of burgers in the morning and wait for lunch. None of their meat is hot off the grill. Go to a different Burger King who knows how to run their business. The chicken fries are like cardboard. Who knows how long they have been sitting under the warmer. read more

Poor customer service is something that doesn't sit well with me, and recently, I visited a Burger King restaurant and had a horrendous experience. The manager was rude and disrespectful, barely even acknowledging my presence. He and the employee in my presence talked about me as if I wasn't there! When I realized that the speaker to place my order was not working, I drove up to the window. Even then, he refused to accept my order until after much more discussion. To add injury insult to injury, they told me to pull ahead of the trashcan and wait 15 minutes for my order - an absurdly long time no matter where you are. For me, this experience has left a bad taste in my mouth and scarred me away from visiting this chains restaurants again in the near future. read more

I usually do not put out reviews, but I had to take out the time to report the wonderful service I received today. Sarah was wonderful, personable and greeted me with a warming smile. I highly recommend this restaurant, it's clean, new and has great customer service. read more

Burger King - Food was fresh and hot. All gone! - Burgers Near Me - Fort Worth, Texas

Gotta answer your drive through to stay in business ! Drove around twice... bo service ..... no bueno ! !

I normally don't say anything if there's a long wait, who cares. But if the food sucks and the wait is bad and the food is cold? Oh honey. Absolutely not. These people just opened and it's trash. Worst burger I've gotten from a Burger King. And I waited 30 minutes for it lol. Try again. Next time I'll just go to canes right next door or Chick-fil-A read more

After many years of being dissapointed on tje q quality I decides to give the new saginaw BK a try. Well the burgers still come out barely warm with a cold bun. The fries were old as if sitting under a heat lamp. The location is very clean and has friendly faces but the burger ranks among the worst in DFW area. I would not recommend. Needless to say we will not be back. Sorry BK. read more

Food is horrible waited 30 minutes for food more mayonnaise on my chicken sandwich than chicken Poor customer service worst Burger King in the United States!!!!! read more

My biggest complaint is that you can't use the app at this location and it's the nearest to me. Most employees are nice though there was one who was rude. The lines were extremely slow. I love Burger King but this one isn't really living up to my expectations. read more

I ordered breakfast online this morning. I got to Burger King about twenty minutes later. I pulled up to the drive thru told them I was here for an online pick up. She told me to park in one of the spots out front. I sat there for 15 minutes and nothing. I called and she told me they had people coming in the drive thru. Nobody was in the drive thru line. That the people n the drive through take priority over online orders. Never again will I give them my service. She had no right to be rude to me. My order should of been ready before I got there!!!! Or shortly after. read more

Forget about ordering food and eating inside. All this establishment cares about is the drive thru. Nobody acknowledges your presence or says hi to you. Stood for 10 minutes and even said I'm gonna leave because nobody is serving and they still refused to assist. I will never eat here again. You all suck. read more

Kind of mid fast food tbh. Burgers are decent, however it is quite understaffed though. When I visited on a Saturday evening there was no one there, and I got my food (even though it took a while). read more

Awesome service. I would come back just for the amazing customer service. Plus side was good was hot and fresh, keep it up Burger King!!!!!

I was happy to have a Burger King nearby, but I might as well not. The line is slow to move. Last time I was there I think I saw a snail pass me by. They are consistently out of menu items, like fries! OUT OF FRIES!?! Really?? Wow! I've showed up at the drive thru and waited like a dumb-- just to figure out they are closed. No signs, no nothing- just closed, and left to wait like a dummy. Their staff and management could use better training. And if them being out of food is related to corporate management, they need a good swift kick in the bum. What a total and utter disappointment. read more

Seems there is lack of training here. I wouldn't blame the staff, blame is on the managers and franchise. Managers and franchise is what keeps a business running. Train and guide your employees. read more

Service is ridiculously slow. . Food is barley warm, and the staff isn't too sharp. Definitely points to pour management. We were excited to get the restaurant in the area, but it's been a disappointment. I don't understand people who invest that kind of money and then have no clue how to run the place. People in the area are going to run out of patience with this place soon. read more

I usually don't go out of my way, but this Burger King is always out of food! This is our third time trying and they were out of nuggets. They have even had to close early for being out of food. Not sure if this is a corporate issue, but until they get it together we won't be back. read more

I don't normally write reviews but seeing the negative feedback on this amazing Burger King I have to. First off it's a new location and I haven't ate BK in 4-5 years before this one opened up, Iv had other fast food not like I'm avoiding it, just hated BK. With this Burger King I drove by and couldn't resist the smell. I was blown away and now the 3rd time eating from this location I had to leave a good review because the manager Alberto was outstanding and the food is ALWAYS great here. Will always be coming back to this specific Burger King. read more

Rude employees. Employee told me If I need to check my order I need to pull up. Why would I pull up to make sure my order is correct. They got my order wrong and forgot my drink. I have left several messages for the manager but no response. read more

The front door of the restaurant was open and my daughter went in and was told to get out by an employee. He berated her and was condescending Because they were closed on the inside but the door was open. Alol he had to do was tell her that the inside was closed. She came out crying. I drove through the drive thru and I asked him why he felt the need to speak to her the way he did and he said because the inside was closed. I will never come back to this location as he felt it was ok to lie to me and tell me to pull around and wait on the order. We were the only ones in line. We waited for quite a while and drove back through and was still met with his poor attitude. I canceled the order. He was a big dumpy guy with brown hair and when asked for his name he asked me what mine was. I told him my name and he slammed the window shut and wouldn't give me his name. How is that for professionalism??? read more

I was served a undercooked chicken sandwich. The manager gave me my money back could not apologize himself. He sent a teenager to apologize. Manager demonstrated his poor customer service skills. read more

I walked in at 1:00 to place a to go order. The lady behind the counter walks to the door and locks it behind me because they can't handle anymore walk ins. Only one customer in line in front of me, but several were waiting for their orders. At 1:10 I unlocked the door and walked out, because they still hadn't taken my order. At 1:15 i was eating Chick-Fil-A. Just horrible. Zero stars. read more

Consistently messes up orders blaming it on management. Terrible since the opening. Doesn't matter if it's delivery or if you order ahead. Take pride in your work!!! read more

Been to this location 3 different times. Each time has been a complete disaster! The lines are never long but the wait in mind boggling slow. Your order is NEVER correct & God forbid if you want breakfast. They don't bother opening up until 10am! Let me repeat that. They don't bother opening up until 10am to serve breakfast. That's once everybody who actually has a job is already at work! Not a very successful business model. read more

I tried the new burger king off of bailey boswell today and the person that took my order was very pleasant and the guy that took my money was great and then I got to the window, this young girl with glasses handed me my drink (Coker Zero) and I tasted it and it was very evident it was Dr. Pepper, so I told her that it wasn't coke zero, and she argued with me that it was coke zero because she always places the coke zero in a certain spot, she literally said this to me twice! I was very polite and told her it's not coke zero and she said rudely "I will get you another." She brought me back a drink and as I was telling her thank you and she slammed the window in my face and never said sorry or anything, slid the window shut and turned her back to the window and started talking (about me I'm pretty sure) to her co workers. I did nothing to this girl! She needs someone to go over customer service with her. It makes me not want to come back. The good news is she was wrong and the second drink she brought me was coke zero! so I'm pretty sure someone that wanted Dr. Pepper got my Coke Zero. This kind of service has a domino effect and it's just a drink but customer service is everything! read more