Had a free whopper on their app. Could not get a code so asked manager for an assist. She told me it was an online order special only and dismissed me. I went to a table, sat down, played with the app and my code appeared. The manager was rude, condescending, and had no customer service skills. My friend ordered a whopper with cheese and there was no cheese. The manager asked from behind the cook stand what was wrong and my friend asked her to come over. She explained there was no cheese. The manager grabbed the receipt to prove my friend wrong and when she saw the cheese she shrugged and went to remake it. At this point my friend was very frustrated and did say, what's wrong you don't know how to make a burger. Just a horrible all around experience. read more

Disgusting. talked my wife into trying it after 10 years and what a let down. look at the picture, no grill marks. I called and asked why it looked like that and the guy said they were microwaving the frozen patties! shocking . read more

Burger King - Burger king microwaved burger - Fast Food Near Me - Las Vegas, Nevada

Sitting in the drive through now in 3.1.23 and absolutely the worst experience I have ever had with fast food, the girl working the drive though was on her cell phone the whole time I believe her name tag said trinity we ordered a impossible whopper and a double whopper with no onions and no pickles, we get to the window and they don't have the food ready we get the food 15 mins later and it's completely wrong the whopper doesn't even have sauce on it like what???? And no onions either? We have been in the drive through for over 20 minutes we tell them we don't want the food anymore and we want a refund and they don't even know how to process a refund back to a credit card they are three kids that know absolutely nothing and just keep laughing and that's their backs to the window, they give us cash back as a refund. I'm sorry but whoever manages this place needs to re evaluate their staff I get it people don't want to work and it's hard to find workers but I am sure you could find staff that knows how to make your famous whopper the right way, issue a refund and give at least half way decent customer service by at least saying hello. And these fast workers want more than minimum wage? And you can't even do your job??? Get out of here, the reviews to just in the last few days for this place are horrible now I can see why, we'll now I'm another Burger King wish me luck read more

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Terrible portions and the food is lackluster compared to other Bk's I've been at. These are the fries I was given with my order... read more

Burger King - Terrible! - Fast Food Near Me - Las Vegas, Nevada

I got an order for my family in the drive through tonight around 7:30. When I got home I discovered that we were given these old reheated disgusting fries. They were hard, chewy and not edible. My daughter got nuggets with her kids meal and they were old and dried out. We've been here during the day several times and never had any issues with the food but the wait is always long. Really disappointed because we were hungry. Oh and they messed up my drink order also. read more

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Shame on you BK for not training your team members properly. I've learned how to look for security features in any bill when I was in high school at my first job. I got turned away for a 1993 legit $20 bill from the bank because they have no counterfeit pens or know how to see the security features. Yes at one point not all bills had watermarks. So unreal read more

You have to be extra vigilant with your order. Regardless of the time of day they will always forget an item and mess an order up. My wife cannot eat cheese, I ask for no cheese in the sandwich and there is usually cheese. Your orders will usually be missing an item as well. Make sure you double check everything. read more

Try contacting the BK regarding the fries I ordered that sat around for an hour. There comes a point where you throw away old fries and make a new batch. Tried to contact this location about the problem but hadn't gotten a response back. Looks like the nearby McDonald's is getting my business instead. read more

Burger King - Fast Food Near Me - Las Vegas, Nevada

Service was awful. The guy behind the register was busy talking to a guy in the doorway. He told me that lady would help me. And I said what lady. He said over there. She was in the drive through window. So I waited for her. Then she told me to just use the self check out. Food tasted like crap. Old fries. Lazy employees. Not going back. read more

I ordered a total of 6 portions of food but they only gave me 5 portions so where did my lg havesies go? Forgotten? read more

Burger King - Fast Food Near Me - Las Vegas, Nevada

Ordered on the BK app for in-store pick-up, however, when I walked up to the door there was a sign saying it was drive thru only. It was annoying having to wait in the drive thru line just to pick up an order that was already ready. Even if they're understaffed, they should allow in-store or curbside pick-up for meals that are already ordered and paid for, similar to McDonald's and Starbucks read more

This is Summerlin, a respected and higher end of town! The quality of this Burger King was abominable. I've been to many a Burger King's and this one is by far in no way in the same standards that I am accustomed to for a Burger King. A whopper is a revered burger that has always been a good choice. These guys managed to screw the pooch on their most popular burger. The burger came cold, the chicken sandwich also came cold and worst of all the nuggets ordered were not in the bag. My friend and I ordered the exact identical items and they managed to botch the identical orders. read more

Maybe I missed the memo but there were no onions in my onion rings. I was handed my drink through the drive through window and the lid must not have been secured because it spilled all over me. The cashier seemed to be the only one with good customer service. read more

This location is hit or miss. We normally come here on a weekly basis for their Whopper Wednesday deal, as it's right next to our house and provides an option for me as a vegetarian. When they mess up our order, which is often, they normally are cooperative and fix the issue. Today, however, was a big let down. We ordered 2 separate mobile orders: 1) an impossible whopper burger and 2) 2 chicken sandwiches and chicken nuggets. The first order was correct, but the 2nd one was missing half of our items. We drove back to retrieve the missing items, but upon stating our situation, we were met with a combative attitude by the girl at the drive thru window. I didn't catch her name, but she was a late 20-ish, chubby, and Asian chick. She accused us of lying and was combative. I'm not sure why she treated us this way, nor why she thought that was an acceptable attitude. She shouldn't be working in the customer service industry if she is unable to do the basic functions of the job, such as treating customers with respect. read more

The staff is extremely rude and unhelpful. I can get a much better burger elsewhere, from people who are friendly and enjoy there job. If you hate your job so much, why don't you look for another. read more

Food was great, don't get me wrong there. In terms of food quality, this is a solid four stars. This rating is for 1) four customers entering and ordering while maskless, despite signs saying masks are required and 2) the broken hand sanitizer dispenser in the women's room. Both are unacceptable during the pandemic. read more

Only two stars because the service was great. I NEVER ever get sick or get an upset stomach from food. Ordered a wrap, and chicken fries. Stomach felt off about an hour later - Welcomed the food poisoning symptoms shortly after. Something was obviously not right with the meal. read more

Burger is my favorite fast food. I have only had pleasant experiences at this location. Everyone is always kind and in a good mood, and even today when we got the wrong order, they were quick to fix it and made it easy and stress free. I don't understand the low stars, because they act incredibly professional, and have amazing staff. read more

This is one of the few fast food chains that offers a plant-based option. So, I occasionally come here to get an Impossible Whopper with no mayo. Dine-in and drive-thru service are quick and friendly. The indoor dining area has a casual vibe. There is an indoor play area for children. This eatery is a good late dining option when normal restaurants are closed. read more

I am NOT at all BK person, last time I had them was like over a year ago. Tik tok made me try the new ghost pepper burger, so I went to try it. I was very very hesitant since I have had bad experiences with BK locations. Ordering went smooth, it was like 8:15pm on a Sunday, so wasn't busy. Was a tad bit slow getting my food, the car in front of me took forever. Not sure if they ordered a lot or the workers were slow. But, once I paid the lady that was cashier was super friendly. Great customer service from both workers that night. So, the food was surprisingly delicious. I just wish they added more of the sauce on the burger, but fries were on point. Good stuff, definitely will go back again. I forgot to take a picture! #fail read more

Went inside to place order and eat breakfast at Summerlin near I215. Staff rudely refused to help me make an inside order. I had to either use the kiosk or get in my car and drive through to place a verbal order, then park again and come inside. I'm 70 yo and could use help to place order. I wonder what handicap people must do to get help. Can't wait for the robots to replace lazy & rude staff at fast food restaurants. read more

I've been to 3 other BK locations in Las Vegas. They were all trash. This place is hands down the best one. Food was hot and correct. Staff was on point and dining area was clean. read more

On top of bad service, the chicken nuggets were old and cold. I get disappointed everytime I go to a Burger King.. I guess I should stop going... read more

Nothing like having a sick assistant manager who was sick coughing constantly and giving me bad service. Its seems this generation lacks decency and integrity concerning the job and forget that they are in the customer service industry. I haven't been to Burger King in years and came in to try the patty melt which was actually good but was ruined by the service. read more

we visited this location today 05/20/24 at 1:35. We were order 58. I have a few complaints about this visit: 1.) Fish was over cooked 2.) Onion rings were barely warm 3.) Whooper was barely warm & under cooked. How can such a thin meat Pattie be pink in the middle! 4.) The drink area was a mess & lobby area needed to be cleaned 5.) Older people do not like the self serve order system. It shows NO Customer Service, very impersonal & puts people out of work. The only good thing was the fries were good & warm. read more

Now i know why this place has such low stars. I went to this location because it was close to my work and wanted to get a quick bite to eat. As soon as i pulled up to the drive thru the kid was like what can i get you? Very fast sounded like he was in a hurry which was annoying. I got the crispy chicken sandwich. I get my food get to work start pulling everything out and the chicken sandwich looked so disgusting. Smothered in mayo for whatever reason i had to use a napkin to wipe all of it off, and then the lettuce they added was all old and brown. So gross. Never eating that again and never coming to this location. read more

To the employee who hates his job: leave. Nothing is permanent. You went "mm," when I asked for ranch. No emotion. You hate it there, I get it. Don't take it out on customers. Leave your job, man. read more

Kenneth provided excellent customer service. Yesterday night we got our order incorrectly. When I called, Kenneth was courteous and prompt. Upon our arrival, he made us feel valued and rectified the situation. Thank you so much Kenneth! read more

After the second bad experience I decided to come and leave a review. Be prepared to have no idea what the person is saying at the drive thru. It's so hard to understand. Then be prepared to pay for things and not get them, and lastly be prepared to get yelled at. I did not know you were supposed to give coupons one ordering as it was a QR code so I got yelled at when I got to the window and asked if I could show it to them. I don't know if the manager trains any of the employees at all. It's pretty awful. read more

About to throw up.. just ordered mozzarella sticks and this is what they all look like. Grossed out and disappointed will not be coming back read more

Burger King - Fast Food Near Me - Las Vegas, Nevada

The board of health should be call on this place! Absolutely disgusting, and foul food with the worse service. Incompetent staff who are rude, slow, and trifling. This franchise should be avoided at all cost. Money wasted on burgers that are not edible! I left a voice mail for a manager and I do not expect a response or a refund. read more

Only open about half the time... staffing problems is usually the excuse but it's hard to believe when nearly every other restaurant has overcome the same problem. read more

Worst location for drive through. Came here twice in one week and their drive through took 25 mins. Really disappointing service and definitely not worth coming. Asked for ice cream and their machine doesn't work 90% of the times. read more

The hamburger is way too small. Burger King has shrunk the burger patty and the bun. The hamburger patty was not even warm. The chicken nuggets had been cooked more than once. They were as tough as leather and were almost cold. The fries were hot but very greasy. Your food is not hard to cook. Very obvious lack of quality, training or customer service. Burger King is not even trying to provide decent fast food. I will never return. Burgers and fries are not hard to cook. read more

Walked in no assistance at the register. We were having trouble using the self order kiosk. The employees just stood there with their thumbs up their ass. We left and went to McDonald's down the block. read more

Worst service, then any fast food location I have ever been to. Slow, rude. All employees must hate their jobs. Has been like this for months. The only reason I go to this location is It is close to my home. So sad. read more

Horrible currently in here. They need to hire more people. For us to be in this part of summerlin I won't be coming back. Food horrible a waste I truly understand whey it's so crowded at MCDONALDS! Do not eat here! read more

Cashier not friendly at all, too rude with customers. Too bad for this company. It was not pleasant my visit here. read more

Just had a burger delivered and it was AWFUL. The bun was dry and stale, the meat had zero flavor, the slice of cheese was half missing and very sloppily and lazily "cooked"...... Zero stars read more

No customer service here. We walked in and we were told to oder from the kiosk. The lady behind us walked out after she was told the same thing. What happened to customer service? I guess that doesn't exist anymore! read more