I have always been a Shake Shack fan. I usually order the Shack Stack, but this time I decided to try the K-Shack BBQ Burger and it was really delicious. Definitely glad I tried something different. I always get their frozen custard too because it is creamy and not too sweet. read more

Shake Shack Summerlin - Shack Stack and Fries - Burgers Near Me - Las Vegas, Nevada

This was a "to go" order. Worst onion rings I have ever tried to eat. Onion rings were undercooked and tasted like frying oil. I came close to vomiting when I tried a second bite. My chicken burger was no bigger than the size of a slider that I paid close to $12. I ordered a double burger for my husband and he only received a single burger. We own Shake Shack stocks and are selling these on Monday. My husband and I will not eat at Shake Shack in the future. read more

Shake Shack Summerlin - The single patty burger that was supposed to be a double burger. - Burgers Near Me - Las Vegas, Nevada

i was the first customer to get in and ordered a cheeseburger and fries because today (wednesday) is my cheat day. everything seemed fine until my food came out. after eating a few fries, i noticed HAIRS!!! in my fries. i was almost thrown up. like... how does this even happen?! read more

Shake Shack Summerlin - fries with hairs! - Burgers Near Me - Las Vegas, Nevada

Food is decent however the service really needs help and it begins with the lady who is the manager in charge. We walked in and everyone was placing their orders on disgustingly dirty screens. They were filthy. After a few minutes a young guy asked us if we wanted him to take our order and we happily said yes. Thank you for that and he was very nice. The manager brought us the wrong items, but that's not a big deal. After eating our food I went back up to order a shake and was told to place my order by touching their filthy kiosk by the manager. So I did that and of course immediately went to wash my hands. I took a number and expected it to be brought to our table because my order was associated to that number. Instead my shake sat on the counter and after some time past I went up and asked the manager why it was just sitting there when I had a number and she just responded with "our shakes are just placed on the counter." Why was I asked to grab a number then? This location should be taking orders from those who don't want to touch their filthy screens. Food should be delivered to your table unless you ordered takeout. Our food was delivered but my shake sat on the counter. It makes no sense. I will not be back to this location. read more

Shake Shack Summerlin - Black and white shake - Burgers Near Me - Las Vegas, Nevada

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Got a chicken sandwich, not sure if it was the vegetarian version or they just forgot the chicken. $11 not recommended. read more

Shake Shack Summerlin - Chicken flavored sandwich - Burgers Near Me - Las Vegas, Nevada

Haven't eaten at this location for a while but oh boy quality went down. Disappointed with the burger I had the west coast burger and when I received my order it looked like a Dutch burger just sloppy put together. I've eaten at the strip location and it was quality. read more

Shake Shack Summerlin - West coast burger - Burgers Near Me - Las Vegas, Nevada

My boyfriend had never been to Shake Shack before, so we figured it was time for him to try it at least once. We went to the Downtown Summerlin location and it was busy. We ordered on the tablets off to the side, which was easy enough, but it ended up taking longer than expected for our food to come out. We decided to take our food to go and ate outside in the courtyard overlooking the pond, which was a great spot to sit and enjoy the weather. The food itself was good. The cheeseburger and fries were good enough but for me it's hard to justify paying prices like that for a cheeseburger. At the prices you pay here, I would rather support a more local joint. read more

Shake Shack Summerlin - Burgers Near Me - Las Vegas, Nevada

I really feel that this is a 3.5. It's better than it is worse, so I went up to a 4. I've never had shake shack before this is my first time and what really attracted me was I saw they had a sticky toffee pudding milkshake for the season and I love sticky toffee pudding . So I'm gonna stick to the actual sticky toffee pudding rather than the milkshake. I had this delivered through Uber eats I live about 5 miles away and by the time my shit got to me the whipped cream had completely melted, and it was really soupy. It didn't have a good flavor to it at all. They also did not include a straw. That was inconvenient and very annoying. How do you forget to pack a straw with a milkshake? I had gotten a grilled cheese sandwich which was packed right next to the very cold milkshake so by the time I got it, my sandwich was cold and I wish I had popped it in the microwave because even though it was cold, I ate the whole thing it was actually very good . So I'm sure it would be really fantastic hot. I think they really need to work on packing there to go orders and thinking about how much that milkshake is going to cool the food down. I got a plain cheeseburger and it was fantastic. I think it was a little bit on the expensive side, but I really enjoyed it and I would pay that money again. However I will go there in the future rather than have it delivered because the food just did not hold up well, which is what I find when you have fast food delivered so that was a me problem not of them problem I believe. I really actually enjoyed the food. I not sure about the milkshakes. I'll have to try a different one and I'll definitely go there in person to get my food next time. read more

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If you're looking for a solid burger and fries, this is definitely a decent spot to try out. It's located in Downtown Summerlin near a spacious parking lot, so it's easily accessible. As we walked in, the employees didn't acknowledge us, so we figured that the food was ordered through the kiosk. Since it was hot outside, we decided to grab an indoor table and waited about 15-20 minutes before the food came out. I will say, the food came out piping hot and smelled absolutely delicious. My husband ordered the double cheeseburger and I decided to get the ShackBurger with extra Shacksauce, a side of cheese fries (cheese on the side) and a fountain drink to share. These burgers were juicy and cooked very well, but it needed a bit more seasoning. The fries were somewhat crispy with a very soft interior and they paired perfectly with the creamy cheese sauce. For some reason I thought the Shacksauce had more flavor, but it was definitely more mayo based. Overall, this place was pretty laidback, the food was nice and fresh, but the seasoning needs to be brought up a notch. read more

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Please do yourself a favor and just go to In-N-Out.... Please.... Shake Shake is wildly overpriced and legit ridiculous down to the fact you cant have a normal sized cup of water with ice. EVERYTHING costs money here and WAY too much of it.... What In-N-Out charges $10 for is LITERALLY $24 here... Truly go to a restaurant and sit down and eat vs allowing this company to act like the overpriced joke ( Five Jerks ) read more

Shake Shack Summerlin - Water cup not much bigger than a pinkie finger... Wildly disrespectful for the prices - Burgers Near Me - Las Vegas, Nevada

I really love this location because it is quick and easy to order and pickup. I love that they have a good variety of burgers on the menu and one is a veggie option. The fries are great because they are crinkle cut and they offer a variety of burgers and milkshakes. The food was a little cold when I picked it up, but overall okay. I like that it is easy to order in advance and there are lots of areas outside or inside to eat. Service was quick with pickup, but the menu is pretty expensive. read more

My absolute favorite shake shack location in Vegas. Staff is always so friendly and the store is always clean and tidy! Food is always fresh and the staff truly go above and beyond. read more

First time at this location and I opted to try the K-Stack BBQ burger, instead of my usual Shack Stack. I usually have regrets when I don't get my regular order, but OMG the K-Stack was SOOOO GOOD. So happy I tried something new. I saved 1/3 to eat later (got full), but my toddler smelled it and finished it lol. So five stars from her too! I also got a chocolate and vanilla shake. Just chocolate shakes taste too artificially chocolatey sometimes to me. But the half vanilla made it very yummy. Service was amazing. I would like to come back soon, but Shake Shack is a luxury meal lol.. read more

This Shake Shack location is pretty standard. It was clean and the staff was attentive and friendly. There are some kiosks for ordering, which was a nice way to keep the process quick. We ordered a double Shack Stack, the 'Shroom burger, chicken bites, and fries. Most everything we very good. Fries were crispy, chicken wasn't dry, and the burger was great. I wanted to like the 'Shroom burger more and knew there would be cheese in the mushroom patty, but the cheese really overwhelmed the flavor of the whole burger. I'll skip this option moving forward. In general, it was still a good dining experience. read more

Shake Shack Summerlin - Double Shack Stack, Shroom Burger, Chicken Bites, fries - Burgers Near Me - Las Vegas, Nevada

I've relocated from NY. The lines at both locations are always INSANELY long. Could never wait.....until now in Summerlin. I had the double bacon cheeseburger and bacon cheese fries. No more McDonald's for my cheating day. This is totally worth my 4 mile walk! Met the manager, Kevin. He was courteous and I look forward to seeing him again. The food was good and your location is kept clean. read more

Shake Shack Summerlin - Double Bacon Cheeseburger, Bacon Cheese Fries and Cookies and Cream Shake with whipped cream - Burgers Near Me - Las Vegas, Nevada

It was my first time going to Shake Shack. I was grateful they had indoor dining, as it was a hot Vegas afternoon. They have plenty of outdoor tables as well. As we walked in there was a group of people at the all the ordering kiosks, so we just went to the cash register and ordered old school-which I prefer cause I'm old . We were given a number, and went to sit down. The food was brought to us, nice touch. The cheeseburgers are amazing, the crinkle fries, and cheese fries were really good , my chocolate shake was good and my husband's banana pudding shake was really good. The only reason I'm not giving them a 5 star, the place needed a good cleaning. In all fairness, we were there after what may have been a lunch rush time. But our table was not cleaned, the condiment and trash areas were not clean. Would I go back? YES! The food was yummy. read more

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I'm a Shake Shack hater but this location is really good. The fried chicken in my chicken sandwich was huge and juicy and just really good. Maybe I'll stop being a hater. read more

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Had my no carb burger and fries delivered to my office. I always love an uber eats bogo deal. For a lettuce wrap it help together pretty good. It came neatly packaged and nothing leaked thru the boxes or bag. read more

Shake Shack Summerlin - Uber order - Burgers Near Me - Las Vegas, Nevada

Unfortunately, this round of going to shake shack was an absolute disappointment. Me and my partner were so excited to eat here for our date. We always love to come to shake shack for their burgers and my personal favorite the avocado chicken bacon sandwich when we shop at downtown Summerlin. When we first arrive it was busy as usual, but chaotic. The person on register would just stare at you and not greet or smile. Many decided to go to the kiosk instead cause of this. We decided to go to the registers since all kiosk were full. We ordered the cheeseburger, avocado chicken bacon sandwich, 2 cheese fries with cheese on the side, and 2 lemonades. The guy on register with blue eyes did not repeat our order back. We were given a number and didn't even say to have a good day. He seemed like he didn't want to be there unfortunately. 1/5 in service already. We waited about 10 minutes for our food and was then brought by an older gentleman whose service was good. 5/5 for his service Me and my partner then noticed our second lemonade was missing and our cheese wasn't on the side and no straws given. I decided to go pay for another lemonade, but there was no person on register and just decided to go to the kiosk. Waited another 10 minutes for just a lemonade. Decided to wait behind the counter minding my business, and noticed a lot of health violations happening. Heard many complaints from the staff on where the manager is, trashes full, and staff not in hairnets. A girl by the lemonade stand who had extremely long nails with some missing on her hand and her hair was falling out of her hair clip. Another worker that had his pants falling and hat to the side with a bandana. No gloves in sight except for the cooks. Many were touching their face and hair. It looked chaotic because it looked like there was no management. I work in the food industry as management so I noticed more things than others do. It was unfortunate to see all this because you can see the stress in all the staff, but they do have to have a health card in order to work in food so they know better too. Finally went back to the table and to try and at least enjoy a little bit of the food, but then.... Fries were uncooked and soggy. The only good things were the burgers. Fries 1/5, cheeseburger 3/5, chicken avocado bacon 3/5, strawberry lemonade 5/5. We finally decided to leave and noticed on the way out that the trash was overfilled and tables were dirty. I don't want to say anything negative about the runner who was the older gentleman because he was trying his best to clean and run tables, but he was the only one, while the kitchen had a 10+ staff and decide to chat their way. We've been coming to this location for years, but there was all new staff and you can definitely tell the quality has gone down. Unfortunately, won't come back to this location. read more

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FIRST AND LAST TIME I WILL BE A CUSTOMER HERE!!! No employee greeted us or acknowledged us. Waited at counter for Anyone to take our order...every employee ignored us as we stood at the counter, would not make eye contact with us. We moved to the DIY Kiosk to navigate this menu we didn't go to new employee, Shake Shack training day for! Why am I going there to do their job for them, when they are getting the paycheck? As I waited for the order, which by the way was incorrect, when it was brought to the table. I took notice that the amount of time it would take customers, especially if you haven't been to a Shake Shack previously, to navigate the DIY Kiosk, probably was taking three times longer, than if an employee were to take your order in person. The food: Frozen fries and greasy burger not impressed. So glad for the In-N-Out Burger's and the Chick-fil-A restaurant's out there. Where they appreciate the customer! read more

Stopped in for a quick bite and was impressed with the quality and speed! We sat out on the patio to enjoy the sunshine! Our order was brought out quickly and it was made perfectly! read more

Shake Shack Summerlin - Burgers Near Me - Las Vegas, Nevada

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Never more back to this location. So price , terrible quality of fries ( dry , old , seasoned with Cajun that I never asked . Unacceptable quality and quantity for 5,90 fries came with brown mustard. Much better go to in and out 2,00 bucks fries. I went this location after baseball game and years ago was much better . 0 Zero stars for quality of food and price . read more

Our second visit was not as good. I got the bacon cheeseburger with avocado and the bacon was a stringy piece of fatty bacon. However the strawberry lemonade was excellent. read more

Shake Shack Summerlin - Dubai pistachio shake - Burgers Near Me - Las Vegas, Nevada

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This is a great shake shack location! They have tablets to order and they don't take too long to get food out. My only complaint is it really is a bit overpriced but it's so good I will still be coming back just not very often. I recommend just their tried and true shack burger, cheesy fries and a milkshake. read more

After catching Rob Lynch (Shake Shack CEO) on The David Rubenstein Show, I figured--why not see what all the buzz is about? So after wrapping up a morning business meeting in Summerlin, I made my way over to Shake Shack for a firsthand experience. Let me just say... I get it now. I placed my order online, and by the time I walked in--literally not even a minute later--my food was ready. Efficiency at its finest. I initially ordered to-go but decided on the spot to dine in so I could really soak in the full Shake Shack experience--and I'm glad I did. The atmosphere hit immediately: clean tables, well-stocked napkin stations, an open and organized kitchen, and multiple TVs creating a lively but relaxed vibe. It felt polished but still casual--exactly what you'd want for a midday lunch reset. Now let's talk about service. I went up for a refill, and before I could even say a word, Logan made eye contact and greeted me with, "How can I help you, boss?" That level of awareness and engagement stood out. It wasn't just service--it felt intentional. He quickly got me a Coke Lite with ice, asked if I needed anything else, and even thanked me on my way out. Those small touches? They matter. And the food... absolutely delivered. The burger was flavorful, juicy, and lived up to the curiosity I had about that famous ShackSauce. The fries were just as satisfying--crispy, hot, and perfectly salted. Between the speed, the atmosphere, the standout service from Logan, and the quality of the food, this wasn't just lunch--it was an experience. Safe to say, I'll definitely be back. read more

Me and my boyfriend went to Shake Shack to try their new Korean-style menu We ordered: K-Shack Fried Chicken Bites K-Shack BBQ Burger K-Shack Fried Chicken Sandwich OMG... the fried chicken sandwich, was our absolute favorite. I was honestly surprised -- it tasted like a perfect spicy-sweet sesame gochujang, with kimchi and scallions, and the combo was crazy good. I usually don't even like burgers that much, but this Korean-style menu totally changed my mind. It was so good and I like to eat again...... Beside other than this menu though, nothing else really caught my attention. read more

Couldn't even get my order placed. When you walk into this location there is no employees here to serve you. You have to use this automated frustrating kiosk that does not work correctly at all. When you ask anyone who does work there behind the counter for help they could really care less if you're in their store or they have to work at all. so to order a burger fries and a Coke came to almost $22. The machine asks you for your name and phone number so it can text you and then it won't go any further. One time I did get it to go to the next screen after about six tries and it wouldn't go past me telling it the number of the plastic thing they leave on the counter for you to sit in a table and wait for your food. Absolutely horrible experience I will never set foot in this location ever again. read more

Lost a customer: As a family of 4 and always on the go we order from Shake Shack approx twice a week but the food has consistently went down hill fast. Not only are they sending out raw chewy bacon but to try and pass that very small piece of brown mush off as an avocado is disgusting. On top of the food being very poor quality, In the past 8 orders there was "3 Times" that they did Not send any dipping sauces. Our order is usually 4 sandwiches and 4 chicken bites. How do you sell chicken bites and advertise that you have different sauces to choose from and then just not send them this many times? Who wants to pretend enjoy eating dry breaded chicken. We are 100% done with this place. read more

Shake Shack Summerlin - Raw Bacon & Brown Avocado - Burgers Near Me - Las Vegas, Nevada

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Good old Shake Shack. It's been a reliable fast dining option for our family across the nation. This location was actually where we had our very first Shake Shack experience over a decade ago. It's be enjoyable to see it stay here in Downtown Summerlin. Unfortunately, we have noticed a steady decline in service and cleanliness at this location. Food has come out lukewarm at best and sometimes the fries have been served a bit stale. Other times, it's been a great and delicious experience that we've come to expect from a Shake Shack. We enjoy the dog friendly patio and that they offer two dog treats on their menu. The hefty "Pooch-ini" which is not intended for small dogs, and a bag of bones that is produced by Bocce' Bakery. In all, we've mostly enjoyed our visits to this location. Be sure to check out any monthly food promotions on Shake Shack's website. March 2025 has the most I've seen in a long while! read more

Ordered online for pickup. Strawberry shake was just vanilla. The BBQ Rib w/slaw sandwich was burnt and small. It certainly wasn't worth the $$. Will not return and I do not recommend. Much better fast food restaurants out there. read more

I ordered burger and chicken sandwiches and buns were mashed and smeared with stuff I have been to this location a lot. Quality is way down when too many kids are hanging out. Sunday night dinner it's full and quality is way off. read more

Best fast-food burger around. And cheese fries. And shakes. You get the point. Every time time we come we are continually impressed by how high quality each item is for a fast food joint read more

Shake Shack Summerlin - 'Shroom Burger - Burgers Near Me - Las Vegas, Nevada

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I love Shake Shack, It's not my favorite burger chain, but it always feel like a little bonus treat when I go. I get the classic bacon cheeseburger and it's always so delicious. The crinkle cut fries are so crispy and salty and soft all at once, and the burgers have great meaty flavor. My BF tried the BBQ seasoned crinkle cut fries this time, which we'd probably not order again (just a bit too strong), and just opt for the regular fries. I love this location above others because it feels particularly spacious and the patio is a nice option when it's not searingly hot out. Service is pretty quick and we got our food within 10 minutes of ordering. Solid location! read more

Shake Shack Summerlin - Assorted items - Burgers Near Me - Las Vegas, Nevada

Chris was super nice and really went out of his way to make sure we had everything we needed!

Mediocre and overpriced food, especially with the tiny portions they give you. I'm really not sure why they are so hyped up. Really, almost any fast food restaurant in the area is equal to or better than their offerings and at a much more affordable and competitive price point! read more

Shake Shack Summerlin - 6 piece chicken bites - Burgers Near Me - Las Vegas, Nevada

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*****UPDATE***** I've contacted UberEats regarding the missing dog snacks and UberEats examined my order of Bag O' Bones. I'm glad that UberEats was able to resolve the issue. I hope that in the near future orders won't have missing items again... Always enjoy dinning in at Shake Shack because of their friendly service and wide variety of options on their menu. Tonight was my first time ordering takeout which included: -2 Korean BBQ Burger Double * Add Avocado * Add Bacon -1Avocado Bacon Burger Double -2 Fries -2Cheese Fries Add Extra Side of Cheese Sauce -1 Bag O' Bones A doggie bag of 5 ShackBurger dog biscuits made by NYC's Bocce's Bakery Everything was delicious and employees were very welcoming however the bag of Bag O' Bones had only 3bones in its packaging when it's supposed to include 5bones. However I still recommend Shake Shack to everyone, just need to triple check all orders from now on. read more

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$11 for a single burger including tax. ? are you kidding me its still fast food .and it wasnt as good as 5 guys

It's just okay. I ordered a shack burger without buns and kimchi fries on the app. Pick up was hassle free. Food was just mediocre, not bad, not great. I personally prefer in n out. Maybe I'll go back to try their milkshake read more

Shake Shack Summerlin - Shack burger (no buns), kimchi fries 3/5 - Burgers Near Me - Las Vegas, Nevada

This review is not for food. This review is for: If you want us to do our own ordering on your computer screens, the least you could to is actually clean/disinfect them. I arrived at 11am (30 minutes after you opened) and there were only two tables in use. However, ALL of the screens were riddled with gross fingerprints. So clearly you don't clean them since presumably that would be part of your nightly cleaning before you close. And furthermore, they should be cleaned/disinfected after every few uses. read more

This place was pretty good, but also maybe a little overhyped. My sister and I were out shopping on a Saturday afternoon and decided we needed lunch, but something quicker than a sit down and better than typical fast food. We settled on Shake Shack at the Summerlin mall, and boy, was it busy! There was a line to order, but mainly because people were waiting to use the kiosks instead of going to the 2 people available to take orders. Because we were fine ordering directly with the cashier, we were able to jump the line. My sister got the shack burger with their lemonade, and I got the chicken shack with cheese fries and a strawberry shake. My sisters burger looked really good, and she said it was pretty tasty. I thought the chicken shack was perfect! The chicken was fried so nicely, and the herb mayo was such a nice touch. My shake was delicious, tasted like a real ice cream shake, and the cheese fries were a bit of a letdown. While the fries were decent, the cheese was almost bland. The service we received was top-notch, everyone was very friendly! They even bring your food out to your table. The main reason I give it 4 stars is partly because of the bland cheese, but also because of the seating. There were a lot of people in there, and we got very lucky that someone had just left for us to be able to sit down. What we noticed while eating was that some of the booths and tables were being used by people who slipped in and were just sitting and chilling with no food or with drinks and stuff from other places. If we hadn't found the table we did, we would have had to sit outside during winter to eat our food or take it back to our car. It was pretty busy, and the seating is so far to the side of where the employees are. I'm sure it's hard for them to notice when people are just coming and using their tables. read more

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