Saturday night 4 people in drive thru 3 people got out I was one I went inside there was a new guy and the poor lady trying to get the food out. I guess the manager left them there by themselves. They were so good but upset that he left them there. Very poor management at Burger King. I hope corporate reads this. read more

Worst BK experience I ever have is with this location. Always seems to be short staffed with sometimes having only one employee in the whole store. Lucky if they have 2-3. Multiple times waited 15+ mins to get the order taken, only to wait just as much to get the food. It would be understandable if it was because it is busy, but this is not the case as I have seen the store not have anyone on the drive thru speaker lane, and creating a line just because of the wait. I don't believe this is the fault of the employees at all but whoever is in charge of the store not having enough people. Food is average, nothing above average BK for them to make you wait that long. read more

Service. No one wants to work here. 5 people and they have kiosks. The young man working the register was pleasant. Ambiance. It seemed clean enough. Chicken sandwich add cheese. On the road and of course no cheese that I paid for. Fries almost completely cold and definitely been sitting a while. And of course the lid won't stay on my soda. Only thing decent was the price compared to other fast food. Chick fil an across the street was $9 for a grilled sandwich and soda. But here, never again. read more

Burger King - Front door - Burgers Near Me - Saint Augustine, Florida

2PM. No one in line. everyone that is eating inside already has food. Staff blatantly ignores you for 15 minutes when you are the only person standing at the counter to pick up togo food that is already prepared and bagged up. The manager also ignores you. you're better off eating the dirt in the parking lot than wasting your time inside. don't waste your time or money. read more

The food was really good! This location isn't super busy so I wasn't expecting much. I was pleasantly surprised with the quality. The employee who helped us was friendly and a hard worker. He definitely worked with a sense of urgency. I'd give it a 5 but we had to wait several minutes behind another car in the drive thru, to pick up our online order. read more

Excellent all around. From the food to the staff. All Burger Kings should be like this one. Keep up the great work!

Nice big kids play area with slides and playground fixtures. Also accepts mobile orders so u can sit down and order while kids play. read more

Burger King - Play area - Burgers Near Me - Saint Augustine, Florida

I have been a Burger King customer since the early 60's and have never been moved to write a review. This BK deserves the best! The first time I ordered from the drive-up and ordered a loaded cheese Whopper. They made it exactly as I asked. Because I live in a city 35 miles away, I asked if they could wrap it so it would stay warm. They did, and it did. I didn't even have to use the microwave. The next time and thereafter, I went inside to order. The first thing I noticed was how the staff interacted. They were all smiling and really seemed to like one another. I mentioned how much I appreciated my last sandwich, and ordered another really heavy cheese Whopper, fries, and a coke, and asked them to wrap it as before. It was perfect, even the fries were warm when I got home! The third trip, the manager made the sandwich herself! She wrapped it 5-6 times! Awesome! I stop in now about once a month after visiting my husband at the VA nursing home about 4 miles away. The staff is always great and the Whoppers are as well. Thank you to all. Jeannie read more

Lobby closed, only drive-thru. Archaic drive through microphone ala Charlie Brown teacher-worthy sound quality. Out of chicken sandwiches. Boo. read more

Of the 3 times I visited in the past week, it was closed. The dining room has been closed since the beginning of Covid, so the drive- through is the only option. I drove up with other cars, we each went up to the ordering menu and waited at least 5 minutes before being told they were closed! One time this happened at 2:30 in the afternoon, once at 4:50pm, and once at 5:25pm. They claim it's staffing but McDonalds across the street is ALWAYS open with no issues.... The problem is the staff. They need to close this place. read more

Tried this place a 2nd time, and the food was amazing! I've giving this establishment a 1 star review before, but today was different. They got a Whopper, fries, and a drink out in less than seven minutes. I wish I could give it 10 stars instead. read more

Both FL burger Kings had huge drive thru lines, slow service indoors, Luke warm food and non working beverage stations!! Really how can you wreck BK? Never again! Chick Fil A next time! read more

If you're in a hurry don't come here! Went inside because I thought it would be faster than waiting in the long drive thru. 20 minutes late I got two whoppers. The lady behind me complained how long it was taking and immediately got her food. Me and the two people ahead of me waited another 10 minutes before we were even acknowledged for ordering something read more

Very courteous guy at the drive up yesterday. Multitasker, order was correct, plus genuinely cheerful and polite.

Second time at this location, trying not to judge a place based on one visit. Ordered two rodeo burgers and a large unsweetened ice tea. They took my money and then informed me that they didn't have any large cups but would not refund me the difference for the size. I received a medium drink which was neither ice tea or a soda, I believe it was a mixture of some sort. The meat and onion rings were way past their shelf life (tough). The drive through attendant just threw up her arms and closed the window. Last time I will visit this location. Be ware you will get overcharged and tough food. read more

Very good. I would 100% come back. The burgers are always really good and it's quick and convenient.

Never ever go here. The bathroom was beyond disgusting. All the toilets in the women's restroom had not been flushed in hours. We only went in because we were short on time. My wife mentioned this to the cashier and she just ignored her. Definitely heard her but didn't care. This was early, like around 8:00 AM. I wonder if it didn't get cleaned all night. Stay away. read more

I went in to get a breakfast sandwich and wanted to stop into the bathroom to wash my hands. It was the most disgusting thing. I feel dirty just being in this place. Feces on the floor Burger King bags I just can't believe it I'm beside myself read more

Dining room has been closed for over a month but I tried drive thru at 6pm on a Thursday evening. Three employees are sitting on the curb yelling to us that they were closed! WTH?? This isn't the first time I've had issues with this location and now I'm just done with Burger King all together. read more

We were starving and looking for a quick bite to eat. As we we're making it to our hotel, noticed the restaurant and decided to stop in. The parking lot was deserted but... thought it was just too late for lunch and too early for dinner and took our chances, stopped and went inside. We literally walked in, took a deep breath and quickly walked out. Got in the car and drove away. It smelled HORRIBLE inside. Not sure if it was the burnt smell of oil or what exactly but it really tugged at my stomach and we decided that more than likely the food would taste exactly the same and it was best to find another place to eat. Was to totally discouraged and even though we are staying less than half a mile away, we will not be stopping by again, while on vacation. read more

Fast food is fast food and the taste doesn't really change unless your order is botched. The location is conveniently located a few blocks off I-95 which makes it a good location to stop for the bathroom. I decided that I should at least order a sandwich to get me through my long day. The line wasn't very long but the place was crowded so I'm guessing that business it good. The wait wasn't long (had about 4 orders ahead of me) and it came out the way that I ordered it. No complaints here. From what I could hear, the employees greeted everyone and thanked the customers when they picked up their orders from the counter. read more

Nasty unfriendly people work there, long wait, no greeting with a blank uncaring stare, food was disgusting, do not go there

I literally never see any cars parked out here so that should be a sign for me to never go to this place but the stackers back and they have some new sandwiches so I was like you know what I'm gonna try it so I go in through the drive-through and I order a double stacker and a Mexican chicken sandwich not a long way for the food being so I was the only one there I get home obviously the double stacker it's pretty simple sandwich can't really mess that up. Go to open my chicken sandwich. I see that there's an egg on the outside. I'm like oh Mexican doesn't start with a opened it up. It's an American chicken sandwich with mayonnaise lettuce tomato definitely not what I ordered I mean how hard is it to make an order correctly especially if I'm your only customer and these are the people that want $15 an hour. read more

Epic fail... I tried to order 1 meal and 7 extra breakfast sandwiches in the drive through but they said I would have to come inside even tho I was the only vehicle there. So I changed my order just to a meal. I got to my office and looked at my sandwich and it looked like it was smashed with a brick or was cooked the day before so I threw it in the trash. Now I know why the place across the street was so busy. read more

Oh the horrible service I received today. All the food was limp af and my bag was a hot ass mess. On top of it, they forgot items in my order and just threw shit in the bag. Don't go here if you have self respect. read more

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This place is horrible. Stay away. Always closed and very dirty inside and out. Bad service and always out of sauces.

Don't go here. Terrible food and terrible service. I have been waiting in line for 30 minutes to just get my food. I'm blocked in so I can't even try and leave. Absolutely no effort to try and get people their food. read more

we waited in the drive through line for ten minutes before they even answers and asked for our order

Zero stars. The assistant manager was horrible had no customer service. My food was wrong when I went up to the counter he just stared at me. I told him it was wrong. He did not even apologize! I'm sorry let me fix that goes a long way!!! Gross and lots of built up dirt. read more

Burger King - When is the last time the tea urn was cleaned? - Burgers Near Me - Saint Augustine, Florida

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Ordered online, it stated pickup available at counter. When I pulled up a couple of customers were inside eating. When I walked up the employee came to the door and just shook her head No. I said ok drive through only? I was confused but went to the drive through. When she came over the speaker she was extremely rude and short, the other lady that gave me my order at the window was talking on the phone and seemed annoyed when I asked for condiments. My order wasn't even correct! I won't be returning to this BK! read more

This place is so ridiculous..customer service is crap . There was hardly anyone in drive thru or inside and they wait was insane . We ask the cashier in the drive thru to repeat the order because she forgot something and her response was "sir I just read your order..with an attitude!..WTf!! Really!! Needless to say we reversed and went to McDonald's..u lose read more

Stopped by for whopper meal. Asked for whopper no cheese which was repeated back to me. Got meal, drove away. Whopper had cheese and was cold. Not a tragedy but not good. Staff was friendly and polite though. Try to do better on order next time please. read more

By far the worse bk I've been too. Ordered two kids meal and a whopper with cheese no onion. The whopper meal was horrible my meat was so cold you could cut it up and use it as ice. It tasted really old and the lettuce and tomatoes were not anywhere near fresh they both were spoiled the tomatoes were green and lettuce was like brown. Ended up having to throw away as I am not around this area that much. Tried to call and speak with a manager and was left on hold for 12 minuets and no one came to the phone. I expect horrible service and poor quality food at McDonald's and usually I never have those issues with Burger King. I frequently go to bk because the competitors are crappy. However I will not be going back to this location in the future. If you go hear make sure to request the food to be cooked while you are there so you don't end up with horrible experience as I did read more

AVOID THIS STORE. This store is dreadfully mismanaged. The speaker was broken and we needed to pull up to the window to order; there was no sign on the speaker. The food took over 45 minutes due to broken machines. The staff was very rude. I have never seen a more atrociously run fast food anything. read more

This place was dirty looking, the food was cold, looked old, and tasted nasty. The fries were orange - threw out most of our meal as we could not eat it. Service was ok at best. I would not recommend read more

Jut about the stupidest Burger King I've ever been too!!! Thankful I don't live in the area...sucks that I've wasted my time coming here though! read more

I wouldn't normally write a review for a fast food joint, they usually run pretty much the same. However, the cat at the window was so pleasant I feel compelled to mention him. He was cheerful and professional and he really made my day. The food was great, the location convenient, and the customer service was exceptional. read more