Always out of biscuit sandwiches. 3 out of the last 4 times. Why? Seems like a last of planning. read more

When there's good crews it's 9/10. When the sweet lady Tina is working it's 10/10. Have had small problems from time to time. But everytime Tina is working food is hot, and fresh. It may not be fast, but I feel you get 2 out of the 3 with fast food. Overall amazing how this place has turned around! read more

Stopped in today and there was a little bit of a wait in the Drive Thru and when I got to the window, the lady told me sorry for the delay. She just brewed a fresh pot of coffee. As I was about to pull away the cup felt cold so I took the lid off took a sip and it was room temp. So I went back inside to let her know that this was not freshly brewed and she tried to argue with me to tell me that it was, but that's fine. I literally took the lid off and let her watch me put my finger into this cold cup of coffee, but she wasn't having it. So anyways the receipt says her name is Tina. So Tina you kind of suck definitely won't be back here again. read more

two workers specifically Lisa and Shirley are so rude to all the customers and workers that they have Lisa would pay Shirley to cover shifts for her so she can go home early and one incident me and my mom came to this Burger King mind you we are not from around here so we ordered online and we're from if you order online you can just pull to the first window and give them your number Shirley was so nasty and so rude. They seriously fire all the workers and make something new and better just taking up space read more

I dont know why this place gets poor reviews... if you want a sirloin/ chuck mixed fancy burger with heirloom tomatoes and arugula then go downtown.... Its Burger King, and they make a good whopper. Fries and onion rings are usually fresh and the employees are nice. It is fast food and they execute well given the ingredients they are given. read more

We were hoping for a quick lunch while passing through town and stopped here by default. What a wonderful surprise! I haven't been to a Burger King in over a decade so I had no idea if all Burger Kings are this good. Sadly, I have since found out that they are not. Everyone in this place hustles. I saw a mgr? even double-checking with the workers to see if everyone had what they needed. The french fries were delicious and hot- just like McDonald's used to be. This place was truly impressive; do not hesitate to stop if you are driving by. read more

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Went here as a secondary option to Big Boy across the street. Staff was friendly but appeared challenged. Food was good and made correctly. Seems to be the hangout for local homeless people. The parking was all pay to park except for four spots in the front of the restaurant which appeared to be people not eating in the restaurant. read more

TINA the manager, worst store runner in history. Rude, rude rude Ordered impossible burger, they added Bacon to it. We asked for another one without bacon, she said pick it off, or throw in garbage. Charged $26 for meal, and she REFUSED for 1 hour to give burger or refund. Insane lady. Then police arrived and forced her to make a burger Whole staff was GREAT, very friendly and apologizing for her behavior. We are regulars here and bring our 10 - 20 man work crews many times each week. read more

We stopped while traveling to try the new Your Way meal deal. Back home the quality at BK had not been up to pre-Covid standards, so we haven't gone in a year or so. The food came out hot and tasty. I was impressed. The dining room tables and floor could use a little attention, but that is to be expected after lunch rush and it was by no means dirty. The BK on Blue Star Hwy is doing a fine job imo. read more

Patiently Sat in line for 17 minutes and this is the bs they do. Mind you there was only one person in front of me. This is straight up disrespectful... Id understand if I had an attitude or it was rush hour. Sure. Mess the order up, that's understandable. read more

Burger King - a hand holding a half eaten sandwich - Burgers Near Me - Saugatuck, Michigan

This is a BK that is on par with a decent BK. My only qualm is that they sometimes don't have enough in stock once in awhile. But speedy service and food is always fresh. read more

Whopper was huge & fries were hiring. Bathrooms were clean and so was the restaurant. Help was efficient & professional Good experience read more

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After a tiring day at Felt mansion, I was famished and this is the first place that I came across while looking for some place to eat. Usually, when I visit fast food outlets, I keep my expectations low as they aren't supposed to be like fine dine restaurants. If I get my food fast, I am more than happy. As I was having the food I ordered, I was reading the reviews about the place. Well, my experience was quite the opposite of the popular reviews. There were just 2 people managing the whole restaurant. One of them was managing the kitchen while the other one (Stephanie) was handling orders and delivering food to the drive through folks. Given the fact that they are heavily understaffed, they are still doing a fantastic job. The stars are just for their dedication and service.. Good job girls... :) read more

Burger King - Burgers Near Me - Saugatuck, Michigan

This Burger King sucks and they close at 10, which is ridiculous. Why allow a fast food restaurant that only stays open until 10? Its an EZ-on EZ-off. read more

This is the worst run BK I have ever seen. They shut down because the computers go down, also the customer service is rude. Horrible

The staff is very rude and unwilling to complete our order (6 sandwiches) because they only had two staff working. The staff told us we would have to wait 25 minutes for our drive thru order. When we informed the staff we would reach out to the general manager the guy working informed us he didn't care and went on a smoke break. read more

ZERO star rating! Pulled thru the drive thru today for a shake for the hubs. No other cars in the line and as I pulled in I noticed a beat up van at the 2nd window. A voice came over the spot advise me that it was going to be "a second". I waited and waited and then another voice told me, that it would be a minute. Finally, my order was taken and when I ordered a shake the guy said, "is that all?? Come on!" I heard screaming and loud shrieks of laughter over the speaker from the background inside. I pulled up to the window and the van drove off. (Clearly it was a friend's family member visiting an employee. This is why I was continually told to wait.) The employee that took my money, his hands and nails were FILTHY dirty. He had black dirt or grease embedded in his nails. He wasn't wearing a "uniform" it was an old black t-shirt. He asked me if I wanted my change in pennies. I ignored him and put my hand out for my change. My next review will be to BK corporate. I will NEVER EVER stop at this BK for anything. The screaming and unprofessional behavior was going on the entire time I sat at the window. read more

I cannot begin to explain how rudely I was addressed at the drive thru. The car ahead of me tried to order unsuccessfully and pulled away. So when I pulled up, and the employee snapped thru the speaker that they just had a huge other and if I wanted breakfast or lunch. I said the car you were talking to left, but I'd like to order breakfast. When I placed my order, she said she couldn't make that much. They are trying to switch over for lunch. I said how much can you make? She said she couldn't give me anything. Breakfast or lunch. She said she was just going to shut down so they could get ready for lunch. When I said you've got to be kidding, there's 4 cars behind me, she replied, " yeah, I've got to be kidding. I'm closing and wont serve anyone." She had the worst customer service skills. This place should close for good and get a chik fil a in where even if busy, they don't show a poor reflection on the parent company. read more

Crispy Tacos - new food item on the menu. Commercial shows a very nice taco shell loaded with meat and topped with shredded cheese and crisp lettuce. Mouth watering to say the least. What you get is a deep fried sloppy greasy mess. Flat and dripping with fryer grease. NASTY. With 2 or 3 shreds of cheese and a miniscule amount of nasty lettuce. STAY AS FAR AWAY FROM THIS CRAPPY TACO AS YOU CAN. I took them back to counter and asked to speak to manager, was told no manager present. No refund could be given. I called their corporate complaint line and asked for someone to call me back to discuss this. NEVER HEARD FROM ANYONE. This restaurant could use a totally different management team and Burger King needs to stick with burgers and leave the tacos to TACO BELL ! read more

The girl at the drive thru told me to go f myself when I was trying to order and yelled at me twice for acting the same way she treated me and got offended about it. Complete waste of time to go here. Corporate needs to get involved here. This lady was nuts and didn't listen to anything, talked over me and told me she was the supervisor when I called. 10 out of 10 seriously needs new management and customer friendly people in the building. Maybe pay your staff enough not to act like a completely belligerent toddler. read more

This Burger King experience was NOT a good one. The manager does not seek to find solutions and staff is rude. The tinted windows are not a friendly welcome and our orders were wrong. When we went in to correct the order, the manager was talking about us. read more

Avoid at all costs. This BK location is perpetually understaffed. Time to set up some basic expectations of what you'll encounter here at the only fast food restaurant in Saugatuck area: You WILL wait 10 minutes or more if you're the only car in line (or there's 8 cars, you'll wait 30!) You WILL receive attitude from the employees who are forced to man both the drive through cash register, and give you your food, and work the kitchen. You WILL get your order wrong. Pick something standard off the menu. They'll screw it up somehow. You WILL get your food cold, greasy, or just flat out not at all. You MAY get sick. Read other reviews. You WILL regret coming here. I'm a local, and I couldn't beg more for another fast food joint to be opened in the Saugatuck area. This Burger King in particular is great if you're looking to start unintentional bulimia read more

Avoid this store for the near future. They do not have any staff and wait times are outrageous. Also they have a very difficult time having items in stock. This doesn't seem to be affecting other burger kings like it does this one. This store should not even be open right now read more

Burger King never sees to amaze me. They advertise that they serve breakfast until 1030. I went through this drive-through and was told they are closed to get ready for lunch. Find you there is a drive-through of multiple people who would just placed her order ahead of me. I guess I was the cutoff. Burger King as a whole is failing and I have a sneaking suspicion a big part of that is the local franchises with terrible business practices that will turn customers away. This is the reason I will never go back to this location. read more

for over 10 years this has been the worst Burger king ever. Spoiled food gives us dihedra and thrown up bad tasting soggy and lot of years no shakes. Now it seems the store is running with 1 employee for weeks making the drive through 30 and 45 minute waits. Who ever owns this store should be flogged does corporate know how Crummey this store is ran. higher some temps from an agency or have some employee people drive from Holland read more

Unfortunately this Burger King is very convenient to a highway exit we frequent. I have a 9 year old that loves BK burgers so I've hit quite a few in the past years, this is by far the worst. Two trips ago, I ordered 4 orders of French toast sticks, paid, then at the pick up window they say they are out of syrup . We had to drive to gas station and buy syrup. I can forgive mistakes and but the rudeness of some employees is ridiculous. Last weekend, we pulled up to drive through to "what do you want?" I gave an order and the man yells "what's your name?" I've never been asked my name at a drive through so I said "excuse me?" The guy yells it again so I say my name and he barks "pull around ". I go to the first window and no one is there. I wait and wait. Then I see a man but he doesn't open window or acknowledge I'm waiting there. I continue to wait , nothing. So I figure I should go to the next window. Once I pull up, no one is there either. Then suddenly a manager woman opens the window with a very angry face and scolds me for being at the wrong window. I explain no one was there or opened the window, she yells at me that he has more than one job. At this time a car is in back of me so I can't back up. The manager gives me horrible attitude and won't take payment and doesn't give me another option to pay. So I'm like okay... I guess forget the order, waiting for a reply , and she slams window shut. Damn! Worst service I've ever had. read more

Why is everything sticky. This place is filthy and worn out. No one in the place and it took 10 minutes for 2 deformed soft serve cones. The girl behind the counter seemed lost and mumbled the whole time. The a/c barely keeps the place luke warm. The bathrooms look like an old truck stop, just gross. Getting 2 and not one star because the food was at least correct read more

Burger King - Burgers Near Me - Saugatuck, Michigan

This is the worst Burger King I've ever experienced! Rudest staff and nobody knows what is going on! Just went through drive through asked for two orders and they stated they couldn't do two orders but the lobby was open. Get out go to the door and the doors locked employees inside looking out saying no it's not open! Absolutely the worst and will never go back! I don't recommend anyone going to this place! I would rate zero if possible! read more

Worst customer service ever, always rude, will only take one order per car and they say it's because they're short staffed but have 6 cars in the parking lot and the lobby is closed to the public. Maneger sitting on bar stool at the drive thru window. read more

Best Burger King for miles and miles. A proud franchise and the friendliest staff. Thanks for being our local in AND out of season!

Well run, spacious, and clean. Easy to drive around and looks very clean inside. Well run employees were kind and seemed happy to serve us. Wait wasn't too long. All COVID guidelines were in place. If you have a chance make sure to stop by we were passing by on our way to Michigan and got some food. 5/5 amazing experience. read more

I only use the drive through here so I can't speak to the interior of the store. The food they serve is OK and they do it with an adequate amount of customer service so it meets a need in my life when I'm in the area and want to grab a quick bite to eat. read more

The only thing this Burger King has going for it is the fact that it's the only one in the area. Although the food was what one might expect from this chain, the service was poor. There was a long wait for the food, and the restaurant interior was rather dirty. It seems to be perpetually understaffed, and I think that this is reflected in the store's service. In the many years I have lived in the area, this particular Burger King has always been sub-par. read more

By far the worst BK I've been to. Every single time I come here, the wait at the drive through is at LEAST 10 minutes and I'm the only customer!! Unfortunately I'm not exaggerating. I only come here if I'm in a pickle and even then it's almost not even worth it.... read more

This is a waste of time if you want fast food. Very very slow and not worth your time if you want to get it and go. Left me sit 4 minutes sitting at the drive through. 5 minutes at the counter and i was the only person in line. Needs a good manager who pays attention to customer service. read more

Breakfast food was absolutely terrible. The biscuits and the cinnamon roll were hard as rocks like they had been sitting around all morning. Nothing had any flavor at all. We will never go back to this location again. Disgusting. read more

Poor Service! No napkins, slow, slow, slow! Don't stop! Run away from this place as fast as you can.

The first thing we did was go to the bathroom the lock was broken on the bathroom door. So they took turns holding it. The food was good the best thing was the fries. A lot of tables were dirty. It's not nearly as clean in here as it is in McDonalds. read more

I went to the Burger King and placed my order. While they were preparing my order I had to listen to how she didn't get a raise because of not having names on all orders. After I got back on the road they didn't give me my complete order. My Orange juice was not in the bag. I was on the Express way so no way to go back to get it. Just a total bad experience. read more

Other than a good location, staff has always lacked skill, from management to hourly staff. They just don't care. Long wait times, dirty lobby, over flowing trash, dirty restrooms, lobby is out dated. Nice outside grounds. Food prepared poorly, sloppy. read more