Ordered the bacon king and it came with a side of plastic string mixed with the bacon. Also looked like a monkey put the burger together. Maybe 3 pieces were actually on the burger along with the cheese being on the edge of the patty/bun instead of ON the patty. read more

I went there and was going to spend $40 and I politely ordered and the manager over the speaker had it all wrong so I tried to correct her to change it and she got all pissed off and yelled Jesus Christ very sarcastically and told me to pull up to the window and as I got to the window the manager said she is refusing me service. I don't understand what I did to deserve an attitude and the to refuse service I was left speechless...I will never even attempt to go there again I went right next door to Dairy Queen and they were as nice as can be I will go there instead That Burger King and especially that manager was completely rude and her attitude and demeanor was completely uncalled for and unprofessional read more

Too bad there is no option for Zero. These guys are just BAD! I am typically not a big BK fan but the new Whopper lineup sounded interesting. Went there at 5:00PM on a Tuesday and ordered the Fried Pickle Ranch Whopper. Sorry, we are all out of Fired pickles. OK then I'll take the Maple Bourbon BBQ Whopper. We don't even sell that one here. Oh.. OK then I'll take the Mexican Street Corn Whopper. We can do that but we are out of corn chips. OK,,,, then just give me a Whopper with an order of fries and an order of onion rings. After about 5 minutes the Whopper and the Onion rings went in the bag and then the clock started ticking. After almost 15 minutes of me standing there and apparently looking pretty displeased the manager asked me what I was waiting for. "My order" i replied. Then he said... I get that part what was in your order. WHAT??? I told him and then he told one of the workers.. " hey,, drop some fries". Out of the freezer, into the oil and I still had to wait. Then the place got really busy. When I finally got my order, my Whopper and onion rings were room temperature and I was not going to wait for them to be replaced while my fries got cold. Total incompetence. It will again be a long time before I visit a BK. Nice going Saukville BK,, you actually make McDonalds look good read more

We stopped at the Burger King in Saukville Wisconsin and waited for three minutes before someone came to take our order, they were more interested in gabbing to themselves (three guys plus one girl) than taking care of customers. it was around 5:00 on a Friday but they were not busy at all, only one other customer inside and only one vehicle in the drive thru. So finally, the one girl that was working noticed us and took our order. Well the food was very subpar and wasn't very hot at all, I ordered two Jr whoppers and an order of chicken nuggets plus two drinks. I would not go back to this place to eat, if they cannot get good help (or have a responsible person run the place) they should just close and save their money! read more

Very dirty tables doors counters. People were very unfriendly. We were the only customers and the service was unsatisfactory. Food well okay they had laid out fries on tray long before our chicken sandwich was done. When asked if we could get warm fries the manager says they are!! With attitude then gave us fresh once sandwiches were done. I won't be stopping again very poor service and very unclean read more

We arrived and placed our order at 5:39 pm on Aug 15, 2024, The order was finally provided to us at 6:01 pm. There were only 2 orders ahead of us. While we were waiting two other couples came and and walked out because they did not want to wait. It was the first time we stopped at this location and it will be the last. read more

ordered two whopper juniors. both of the sandwiches were cold, and the buns were very dried out almost to the point they were stale. Looks like it's back to McDonald's. read more

This by far is the worst Burger King I've ever been to! They open and close at random hours! It's been times I went there at 10 am, 1pm, and 5pm and they have been closed with traffic cones in front of the drive thru menu! And when they are open they have horrible customer service and nasty cold food. Ugh DO NOT EAT HERE! read more

Thought I'd give this place 1 more try. It had been over a year since they last screwed up my order. Hard to believe, it's even worse now. This management team is incapable of running a Burger King store. They can not...will not, even try to pretend that they care. I will never go back to this place! I have no idea how this place stays open. I just threw out our entire order! read more

Sad that this is a newer location and numerous times it's been closed. Message to the owner. It's not working and it's ok to shut it down and move on. Really no one will judge you. Tomorrow is a new day. read more

Avoid mobile orders with them. They took no responsibility for errors. We ordered a customized Whooper. It came out wrong. They would only correct it if I bought a new one. They blamed it on the mobile app. I was not looking for blame but my order being correctly fulfilled. Very poor management, though the other employees were nice to me. The franchisee was not very customer friendly. read more

Upon research I discovered BK doesn't Nuke their burger meat anymore to heat them up,so in not warming the burger meat up you are served a lukewarm almost cold burger,which in my words is unacceptable. When I order a whopper I expect a burger that feels that it just came off the grill and not out of the refridgerator. The cold burger was not a one time occurence as each and everytime I stopped by hoping to get me a nice tasty warm burger I was disappointed. I have had enuf and no longer will be going back to BK. If business for BK has dimished then one of the reasons most likely will be cold burgers! Shame on you BK! read more

Was looking fwd to Burger King $1.00 tacos! BAAAAAAAD mistake. Got there, bought 5 [which ended up being 5 mistakes in one visit!] The result was an immediate return - they were so revoltingly greasy that they soaked through the paper wrapper! [Barf!]. I returned them and the supervisor said, "That's the way they're suppose to be; they're deep fried." She DEFENDED grease-soaked tacos! What the #@*&!?? read more

The food was delicious but the service was not good at all me and my husband went there at approximately 5:40 on 3-6-2022 and they gave us the wrong order and when my husband went back in to let them know they started laughing and being rude about it eventually they gave us our correct food also the girl that works there was also being rude and was talking smack because "they got our order wrong". read more

I came in to get the three dollar whopper Wednesday special I went ahead and added bacon to it. Also got a medium fry. The young man said would be for carry out or dine in. I said carry out proceeded to pay. The food comes three minutes later on a tray because he punched it in under dine in. The kid punched in and impossible whopper with bacon ,not the regular whopper. Add bacon .well whoever handed me the food. I said I wanted the regular whopper so he turns around and speaks to that kid, and the kids says that's not what she said! I was a appalled, but I was running several errands before I had to go to work so I did not have the time to wait. I told him I'll take this one and try it. So I get in the car start driving and I'm trying to eat that, it taste like garbage. If it wasn't for the lettuce, tomato mayonnaise and that extra bacon, I would've thrown into the street for the birds. Unbelievable. read more

The past 2 times I've been here it's been closed in the middle of the afternoon. Really ridiculous and there's no signs anywhere explaining that it's closed early or why. There were employee cars in the parking lot and an employee standing outside the back door smoking while I was there today with the doors locked and the drive thru blocked by cones. Won't be going here anymore since they clearly don't care enough to actually serve the people that come to get food. read more

What in the heck? I had been craving a sausage egg and cheese croisanwich (you know what I Mean!) for breakfast this morning, and I ordered ahead and paid through the app. I get there and orange traffic cones were blocking both drive thrus! Seriously? I live 25 minutes away and would not have even gone that way. I'm through with Burger king. The unpredictability makes this place not even worth a five minute drive. They may as well just close down for good because they are never open anyway. read more

*Matt (manager i assume) did a great job greeting me, made our review whopper PROMPTLY VERY PROMPTLY, and very nice* Got straight in the car to make this review. 1. When you walk through the door, NO CUSTOMERS INSIDE OR DRIVE THROUGH, the employee looks you in the eye, and continues talking to their co worker.... Wow. 2. When the employee whispers shit to their co worker, you know they're not talking about work.... "Told you" - (Employee #5) 3. When theirs an employee standing there, twiddling their thumbs, as our food is sitting on the line to be bagged, STARING at the drive through screen (NO ONE THERE).... Our food cant be bagged while youre literally doing NOTHING? 4. I opened and checked each sandwich and I heard "really?" From the catty older woman on the line... "Yes, i am going to check every sandwich, after i heard you bitch 3 times about missing bacon on past sandwiches" 3 times i heard her joke about missing bacon on previous orders. Last but not least! I CAUGHT THEIR EMPLOYEE STEALING FOOD ON CAMERA!!!!! Also 99% sure (camera footage) she took something out of the fridge, and put it out on the line? DONT COME HERE FOR "FAST FOOD"! read more

The best service I've ever received at any fast food restaurant. All the employees seemed to genuinely enjoy working there, everyone was very friendly, and our food was brought to us in just a few minutes. I'm shocked that this location only has 2 stars. read more

My first time there. Drive thru by the time I got home about 2 minutes the French fries were cold and the burgers were just warm. One of the burgers they poured a bottle of mustard on it. Not impressed read more

Very disappointed. Drive thru took forever. I think my chicken tenders were made yesterday. Won't hurry back.

Honestly. If I could give a zero I would. I went in there just a bit ago with my aunt. and the cashier was rude. Wasn't wearing gloves when putting food into deep fryers and taking them out. The man preparing the burgers did not have a mask or gloves on and was preparing the burgers. We asked for our cups for our sodas and didn't even bother to ask what we wanted to drink (I am a type one diabetic and get diet so I don't go into shock) I then asked the man making the food if he never wears gloves when handling people's food during a pandemic (I am also 8 months pregnant and just wanted a whopper) at that point the cashier went to go touch me and ask me to step back, which I would have done if he just asked me. I'm sorry but this was absolutely horrible. I have never in my life experienced people so rude and neglectful during these hard times. My aunt and I left and asked for a refund. The manager was like a deer in headlights and didn't know what to do. We apologized for being like that but come on. He just said okay. I wish I would have taken a picture now of what was happening. Cause this was pathetic. And decided to go to McDonald's across the street read more

Whopper with cheese, no ketchup, MEANS you don't put the red tomato based sauce on it! For God's sake, is it that hard? I know your not engineers working there, but it's right there in writing in front of your face!!! read more

I was impressed when thos Burger King first opened, but now it is horrible. 4 months and this place is a mess, the staff is unfriendly and slow. We couldnt even get our drink cups while we waited for our food. They were more concerned with the drive through than the lobby. So happy to finally get a Burger king, but at this rate it will be gone again real soon. read more

dear Burger King, here's the thing. My chicken nuggets were dusty, tasted like they were 7309282 years old and cold. Clean restaurant but staff looks like they they are under the influence of something, and one man had luscious locks but I did not appreciate his luscious locks hanging freely outside his hat. Could use a scrunchie, or a nice plait. Also the fries mucho salty and the ketchup wet. I noticed a silver hair amongst my fries as well, it was silver and long. Not sure which one left that, but I didn't appreciate the treat. My friend had the chicken tendies and said they were hard and dry. Fix this. Music Choice was sub par. Also, keep noted, the restaurant was so frigid that my friends fingers turned blue. Not cool. Will probably visit again but will probably be disappointed again. read more

I love Saukville location I have never had any issues the food taste good and it's hot the workers are friendly and happy I would recommend this location to any one the food and service are great and the service is fast the food is always fresh I never had any issues with them read more

Got really old tenders. Wow just wow. Dont serve it if you wouldn't eat it. You pay good money for crap

I ordered a coffee at 10:34 at the B KING in Saukville. By 10:55 I finally arrived at the drive through window to witness two people arguing and no one at the window. Then someone else came into the area and took another order even though they obviously couldn't keep up. He then walked away without even acknowledging my presence at the window. I drove off and parked in the lot and observed a long line of cars! read more

If I could give it zero stars I would! Worst service I have ever gotten from any fast food place in my life. I purposely went inside because the drive thru was soooo long. I order my food and listen for my number and they kept calling numbers past it. I go up to the counter and ask where mine is, and was told if the cashier doesn't keep a receipt they don't know what I ordered because my order gets bumped from the screen. They didn't offer a refund or anything after basically losing my order. If I didn't put up such a stink then I would probably grow old just sitting here. They apologized and said my food would be fresh. It doesn't help the girl smarted off to me telling me she is just one person and she is trying. I get it, but how frustrating I have to tell you that you lost my order. Maybe you should have a better system to figure out how to make sure your customers get their food. read more

I was very impressed with the food for my first time at Burger King. I ordered a spicy crispy chicken sandwich. Although it took 30 minutes to receive our food that was expected because they just opened. Some machines are broken right now, but i'm sure once this location gets the hang of things it will be great. The staff was very apologetic and kind. read more

I'd give them a zero if that were possible! The service has always been mediocre, but tonights service was the worst. Waited a very long time at the speaker to order and when I finally got to the window my food and drinks were basically tossed at me. I asked for a tray for the drinks because it was only me in the car and ya can't drive with three drinks in your hands! Kinda makes it hard to hold onto the steering wheel. That peeved off the cashier and it was all downhill from there. The gal was downright rude. I asked for a manager and she said she was the manager and then closed the window. (WTH!!!) I called the number on my receipt and while I was calling another person claiming to be the manager opens the window and asks me what I want. This person was no better than the first. She said you know you're calling the store phone. I start to say yes because your other manager shut the window on me, but I couldn't get a word in edgewise. She rudely says, "I can run over and talk to you on the phone if you want!" I start to say ok, but she interrupts again. I was never able to tell them that items were missing from my order. I told her I waited for a long time she could at least give me a moment to express my concerns. She then said I was holding up their line and I needed to move or they would call the police and have me escorted of the property. I told her please call the police. If that's what it takes to get service then call them. She shut her door and absolutely nothing happened. I did come to my own senses and moved on--without the items I paid for! The people in line behind me should not have to suffer for french fries! I will never eat at a BK again! read more

Food was good. Bathrooms were clean. Service was fast. The tables and drink area were dirty. Music was good but a lil loud

I don't eat fast food often but when I do it's BK. Awesome to have Bk back in town Grew up with the ghetto Port Washington BK. Glad to have an alternative to McDonald's crappy food. BK breakfast is the bees knees with a side of cheese cuh. Yeah sometimes they be a little slow but there's some cheese burger artwork on the wall to stare at for a while. Only thing I got an issue with is they don't put coffee creamer out by the condiments. This has too change since I adjust my creamer amount based on The viscosity and strength of the coffee. Also they don't do mobile orders or whatnot so there's no point in downloading the Bk app because the good coupons won't work. Whopper J is where it's at. That's how I order it too and they know what I'm talking about. Skibity b bop read more

Horrible customer service!!! The drive thru had no one at it and I had to wait 5 minutes before I was greeted. Then my food came out cold and did not include the sauce I asked for, the drive thru person only said how much my food cost...nothing else no thank you hello nothing. I also tried to order a shake and they said the machines were off... it's 9pm and they close at 11pm... I have repeatedly had bad experiences at this establishment... pretty sure I will never return due to horrible service. read more

Ate here twice. The first time, the burger and fries were cold. They had just opened, I gave them a couple months and went back. 2nd time was worse. Obvious that the sandwich had been sitting for some time. Lettuce was brown, hot and wilted mayo was nasty. Won't be going back. read more

I had the worst experience ever! I always order the family bundle. Almost every time, they forget the 3 cheeseburgers. Today was no different! I checked my order before I left and no burgers. So I called and asked if they could bring out the burgers to me instead of going back in line. I figured the lobby would be closed due to corona. There was a car waiting for their order to be brought out to them, so why was it a big deal to bring out mine. She said she was busy and I had to go back in line. I said my other food would get cold and she said the doors were open and I could go inside. I did go inside and she handed my food and then was about to go outside and deliver the food to a customer who was waiting, which is what I asked her to do. I said that she needed to give better customer service. She said something with an attitude. I told her that I was going to call corporate and she said, go ahead! I believe she was the manager. No apologies or anything! read more