OMG! It took forever. I must've repeated my order five or six times. I thought they'd never get the order correct, and I was right. Very, difficult to purchase food from this place. Nobody cared, they got the order wrong, then they were rude all at the same time. Worst Burger King i've been to. I feel sorry for the demoralized staff in that Burger King. They just seemed listless. I wish the best for them. But wow, it was like being on another planet. read more

Ordered jalapeño cheddar bites and French fries. Fries were cold but cheddar bites were great. It took a while to get the order. Certainly better than other burger kings i have been to in the last few months. read more

Burger King - Drive thru window - Burgers Near Me - Tewksbury, Massachusetts

Perhaps the worst Burger King ever. How can male employees wash their hands properly without soap & a working hand dryer. No ice in the fountain drink machine. Sticky floors. Beverage area is out of control. Really unbelievably bad. read more

All employees cars are parked in front She was annoyed I wasn't ready to order sandwich was warm fries were cold chairs & tables Stay away

This is the worst Burger King I have ever been to. We ordered food for 4 people. 2 of the burgers were cold and rubbery - completely inedible. They forgot our mozzarella sticks, which we didn't realize until we were back on the highway. The bathrooms were filthy. read more

I ordered a whopper jr and fries. Both tasted like they were made yesterday. Almost 20 minutes in the drive thru lane. Never going to this location again. read more

Is it possible to give less than one star?????? I've gone to this BK for years and it was never as bad as it is now. There was a very kind blonde lady who actually took the orders the right way and give you what you asked for!! I really think I've gone there for the very last time today. A few times in the past, my sandwich is not even warm, much less hot. One time, there was just a teaspoon of sauce on the Italian Chicken with two big hunks of cold unmelted cheese on them....like rubber. Today, my sandwich was ice cold. Not even a hint of warmth to it. Again it was an Italian Chicken and It was incredibly disappointing. I have to keep bringing my food back in to "fix" it. If this were something that happened once, that's one thing.... but far from it! Whoever owns the place should be ashamed! Not worth it. I'm done! read more

Worst Burger King I ever been too. Slow service, and can't even accommodate a two cheeseburger meal where everywhere does. Then they even missed items in my order. $30 dollar for three meals. I think I can get a better value at a fast food Chinese restaurant then here. read more

I wonder if this business is a Mundry money laundering operation because clearly they don't care about servicing anyone. Just left there after waiting for five minutes while they were making personal phone calls and completely ignoring us. read more

Wow I know it's fast food but come on. 19 minutes in the drive thru line with only two cars ahead of me. We finally get to the window and the person there was so rude, no hello, no good bye, no thank you for choosing Burger King, this person is handing me a bag while yelling to a customer they have no regular coke!! Bag comes out sideways it was a pretty bad experience I'd avoid that burger king on 38. My chicken was not fully cooked either. I get you don't like your job, but try to at least say thank you. I actually said thank you and sorry you are having a bad day. read more

Pretty good. Not exactly fast food but the cashier was nice. Food was ok. A little skeeved out by the sticky ketchup-bottle that was the only option for ketchup. read more

Burger King - the inside of a fast food restaurant - Burgers Near Me - Tewksbury, Massachusetts

Do not go here. I just ordered a meal from this location. I went through the drive through at 8pm tonight and as I pulled away i put some fries in my mouth and realized they were stone cold. I parked and went inside and asked the lady behind the counter for some new fries because mine were cold. She asked me what i wanted her to do, and I asked for hot fries. She looked annoyed and took the fries and turned around and DUMPED THEM BACK IN to the huge mess of fries hot fries, mixed them up, and walked away She then spoke to someone else behind the counter in Spanish - assuming I don't speak Spanish- and asked me what was she supposed to do with me. I told her (in spanish) to forget it and that I don't want new fries because clearly they don't care about COVID or any sense of hygeine at all. THIS WAS THE MANAGER OF THIS LOCATION. read more

Denied use of a promo code, because it was not mentioned at the speaker, despite stating clearly on app that it was supposed to be displayed "at cashier". Manager blamed it on me not reading a small sign mounted to menu board and wouldn't honor the code. read more

I would not normally review a fast food joint. Luckily this is not a fast food joint. I've been here multiple times (easy to stop in after a trip to HD). Each time I regretted it. I won't be back. The line moves slower than I've ever seen. I have witnessed multiple cars give up and just abandon the wait AFTER THEY HAVE ALREADY ORDERED because of how slow it is. If you are short on time there are a couple sit down restaurants nearby that have less than 45 minute waits to get seated. Do yourself a favor and steer clear of this place. Alternatively you can drive literally anywhere else (you're next to a highway, guys) and find another fast food stop that actually has fast food. read more

My husband went thru the drivethru for lunch today at this location in Tewksbury. The kid at the window walked away with his card and intentionally swiped it twice for 2 different amounts. My husband didn't realize what he did until I joked with him that he must hast have really been craving BK by going twice. I get alerts everytime our debit cards are used. Almost $30 for lunch at BK is not ok for a Whopper meal! I called and supposedly talked to the "district manager" called back a few minutes later with more details and no one is answering now read more

Worst bk I've ever been 2 lady in front of me brought her sandwich back 3 times before they made it right I got my order walked out to my van unwrapped it and was completely wrong went back in and told them immediately handed me another sandwich get back out to van and it was wrong again went back in they gave me another sandwich which was wrong again but I said screw it and ate it, foods decent people are complete morons. read more

Bad experience. Drive up to the window and they tell me they are closed. Sign says they are "supposed" to be open. Not the first time this happened. Customer service line says this is a franchise location and they can close whenever they want, even thought it's earlier than their posted times. Guess nobody wanted to be there on a Friday night. read more

Made a stop here on my way to Portland and I must say this is as bad as it gets. This place is so messy. Additionally, we stood at the register for a couple minutes without being acknowledged. The one cashier was fixing the register and he didn't pay us any attention. The only reason they get a star is because the chicken sandwich didn't taste bad. Please clean up the area where people place their orders. There are receipts and straw wrappers all over the counter and floor. I didn't have the courage to visit the bathroom. read more

When I there they had no Ice for my Drink and I had it lukewarm and it was awful the soda fountain machine was making weird noise

Worst Burger King ever. I wish there was a zero star option for this place. They never fail to get my order wrong, they closed an hour early even though it clearly states until Midnight, extremely bad communication. This place needs new management and or ownership. read more

Most unfriendly staff, figured I'd give thus one, one last chance however it doesn't make a difference. U know we are in a labor shortage but come on, when you order specifics like onion rings and you get 80% fries with your onion rings amd then they consistently mess up the sandwiches for me anyways. ZERO STARS, YOU'D BE BETTER OFF GETTING A HOT DOG FROM CUMBERLAND FARMS! read more

Super disappointed in this burger king, always waiting forever for your food and the 2 times i've ordered chicken fries here they've came out pretty soggy and not crispy at all so they don't even end up getting eaten. They could care less here read more

It sucks. It has horrible service and the will mess up your order. If you have the choice please pick something else save yourself the experience. read more

Atrocious service. This BK location is run solely by teenage girls, who throw so much shade and unprofessional comments towards customers it's disgusting. I wanted to grab a quick chicken sandwich however the drive thru was completely backed up to the road. When I parked and went inside to order, there was a girl at the counter who was purposely avoiding eye contract with other people ahead of me in line. It got to the point where someone asked if they were open and taking orders and the rude girl replied "we're busy". Are you kidding me? I also noticed that people handling the food had no gloves on nor hats/hair nets. This place is disgusting and the franchise owners should be absolutely ashamed. Do not come here. read more

Zero my mom got a burger here and couldn't even take two bites we had to go to home Depot to throw it away, she also said it was filthy in there, which I questioned because I knew it was redone. But no it's filthy. read more

Slow and gave no sauce with mozzarella sticks . If you're reading this go somewhere else it's worth the extra few minute drive!

I normally don't review chains, but this place is exceptionally bad. I am in this area about once a month. I was going to the McDonald's down the street, but they now have one of those annoying Kiosks. First, the configuration of the parking lot is odd, requiring very tight turns and careful navigation. Second, the place is in bad shape. I saw one kick board actually fall off the wall. But the big problem is getting the order correct. It's like the old John Belushi skit with the Greek restaurant. Whatever drink you ask for (the self serve machine is broken), they get you a Coke. I am going back to the McDonald's with the annoying Kiosk. At least I get what I want. read more

Awful service. The lady kept understanding wrong, and started muttering talking about us .

Not a good experience. Took 25 minutes to get my food, which was at best warm when we got it. Hand dryer in the men's wasn't working and most of the soda drinks were out of stock. The place could do with a good clean as well. read more

Horrible! I ordered through the drive through. It took forever to get my meal, they screwed up the order and they order charged me. To make matters worst they were rude. I ordered a diet coke--no fun being diabetic. I got a fruit punch. I told them this and the guy just smiled and said "its ok." walked away! I'd of stuck around to argue but I was running late for work. Absolutely awful service there. I had one last consolation--respond to the survey on their receipt--but even the receipt was only half printed. I wouldn't read the numbers to even complain. Won't be going back there any time soon! read more

Probably the worst BK out there. You would think the place would screw up your order once or twice in your lifetime, but I can count at least 15 times they have in the last year. Today specifically I was in a rush to go somewhere and stopped by with a coupon and to pick up a mobile order, nothing complicated. Coupon was a BOGO free whopper and the mobile order had their new angry whopper and 20 nuggets. I got one bag from them after 20 minutes of waiting. The mobile order was correct but my two whoppers ended up being two cheeseburgers. I had no time to check it like I usually do when I go to this location, but when I got home I saw their screw-up. My suggestion is go here if you plan to order a single sandwich and drink because anything more than that goes over their heads 99% of the time. read more

Wow just stopped in to get lunch and I was well very disappointed. First off I stood at the counter ( nobody in line but me) for at least 5 minutes as the employees were talking to each other in Spanish which is fine but hello. Made my order fine no problem there. Got my cup (medium) and proceed to get my coke( nope) no coke got Diet Coke instead (fine) no medium lids(wtf) go to the table (not one clean) back to the counter and the girl says what ( great customer service) told her I needed some napkins with water so I could clean a table ( and the eyes went so far behind her head she Literally could see behind her) well with attitude she cleans a table off ( note that I said a table). All in all very dirty and customer service is horrid. Clean up your act people and earn your money with a smile!!!! read more

The cashier didn't even say anything to me when I walked up. I didn't know if she wanted to take my order. We stopped to use the bathroom, but felt obligated to buy something since we were using the restroom. I got a cheeseburger and a fountain drink. The fountain machine drink was out of every beverage except about 3. It only had a couple of diet options. Nobody would help. There were no napkins in the dispensers. The place was filthy. The bathroom was filthy. I decided not to even eat my cheeseburger since the place looked so bad. I would give this place zero stars if possible. read more

Late night 2 for 6 spicy chicken sandwiches......ordered.......wrong order in bag.......waited 10 minutes.........no apology...........whistled at like a dog..........too annoyed to enjoy my sandwich thanks also I'm not saying it's always bad this was a one time thing ok read more

Underwear and food don't mix! I've been going to this Burger King (85 Main Street, Tewksbury, Mass) between Motel 6, Home Depot, and Applebees Restaurant, a several times over the past year. This is the one on the Tewksbury/Lowell line, at the junction of Rt 495 and Rt 38 (Main Street). My last visit that finally showed me to stop going there was March 15, 2017 (Wednesday) at 10:30 pm. A tall thin hispanic looking effeminate male (with a beard of 20 or so long hairs under the chin) took my drive thru order. He had his pants halfway down his ass, showing maroon colored underwear with white omega symbols all over it. Don't know what the omega symbols mean, but I do know that food establishments shouldn't be allowing employees to "sag" their pants when working and dealing with the public. He also wiped his runny nose on his sleeve, and never bothered to wash his hands, instead just handing me my bag of food. I've heard of pants sagging in the inner city of Boston, Detroit, Chicago, etc, but this was a first for me at a fast food place in a suburb town. This employee was a disgusting dirty person, working in a fast food restaurant that I'll never visit again. I will be sure to tell my friends and family about this too. read more

Every time I mean EVERY TIME I go through the drive-thru, my order is wrong. My advice, sit at the window when you get your order and go through every bag to make sure it's correct. I've been there 3 times in the last 1 1/2 months and each time there was something wrong. Today, one of the meals was missing the sandwich. How do you miss the main part of the meal!?!?!?!? read more

This place is a mess. Credit card machine not working, trash behind counter, and in cooking area, dining area is dirty, tables with food on them and crumbs. 10 min to get my cheeseburger and 16 oz coke. I was given an empty cup for my drink, there was no drink dispenser in dining room. Had to return to counter for drink and ask for a napkin. I was going to do the online survey but the survey code on the receipt did not print out correctly. Location was not busy, service was poor overall. the cashier did apologise, he appeared overwhelmed and disorganized. This place is a dump. I attempted to email my opinion to BK's website https://mobile.bk.com/contact-us but the send button does not work. I then called customer service at 866-394-2493 and was on hold for over 9 minutes, listening to repeated message loop telling me how important my call was, so here I am. I rarely fill out customer surveys but my experience was so bad that I thought maybe someone at HQ would want to know. This is my 4th attempt to contact BK about this ongoing bad customer service. read more

unreasonably short turning radius in drive through for truck chassis longer than 120", unreasonably long wait time for fast food. burgers were satisfactory and more sturdily put together than I've come to expect, fries tasted like mcdonalds fries, take that as you will. the dude at the window was friendly and gave me a GRIP of extra napkins when I asked for some but let's be real you don't go to the drive through for the fine dining or the home goods read more

This Burger King may be sticky with nothing close to top notch employees, but the food is great. This fast food restaurant has given my family memories as we go there almost every week with the great coupons that BK offers on their app. We would never go to any other restaurant. Don't let the other comments fool you if you want a fast, cheap, and good time. You have to make it what it is! It's all about how you see it :) read more

This is truly the worst Burger King I have ever gone too, this is also the closest Burger King to me. Several cases I have gone and had horrible service. But today especially, my mom wasn't feeling good and has medical issues that require her to eat every few hours, my mom stood for over 10 mins waiting to be help, an associate stood in front of her not knowledging her or even looking at her. It's disgusting. read more