Ordered from the Burger King on West Chester Pike in West Chester, PA. The manager, Kai was very pleasant and accommodating. Our meal was delicious ,restaurant was clean and the experience was positive. Thank you Kai and staff! read more

I stopped here to get breakfast and used their drive thru. The ordering was breeze, the staff is friendly, and food was handed over quickly. Typical BK food and no complaints. I also went inside to use the restroom, and the place is maintained clean. Ample parking around as it is located within a strip mall. read more

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Horrible slow service and our orders are never right. Even ordered items as is, are never right. The drink station is disgusting and the tables are all dirty. Rap music blasting from speakers, overflowing trash cans. This place needs to be shut down. read more

Just ordered Food cold, no drinks never order from here! Horrible. Shouldn't be that difficult to receive an order that is correct! We had order here for last couple years and we are done read more

I travel near this location a few times a week, and I've been here 3 times in the last 3 months. All 3 of my experiences with this location have been outstanding (compared to other fast-food restaurants). I've only used the drive-thru, and the wait times have been minimal, my orders are always correct, the food is hot and flavorfu, the presentation of the food is way above the average fast-food restaurant, of course it doesn't look exactly like the pictures or the commercials but the employees of this location do a great job. I looked at the past reviews, and my experiences are 100% different from all but one of the previous reviews. It seems this location has made a 180° change for the better, and I suggest you give them a try. read more

Burger King - Double Whopper with Cheese. Hot, well prepared, and tasted good. April 30, 2024 - Burgers Near Me - West Chester, Pennsylvania

If I could give zero I would. Service was awful, the food is awful. It all sucks so bad tha

Never coming back. The place may look better after the renovation, but that's where the improvements stop. I went in one evening and was left waiting inside while drive-thru customers were quickly served. It's clear they don't care about people who actually come inside. This was my second time giving them another chance, and it was a mistake. Nothing has really changed--just some new furniture, a fancy wall, and a slightly cleaner walkway. The service is still just as bad as it was before. :-/ Ah well! Just go to the Wendy's or Chick-fil-A nearby--they ALWAYS have great customer service! read more

Typical BK food. Could have been hotter. Nothing superior except the service. One employee, Julian, was balancing the drive through, the counter and mobile app users. He really was hustling to get us our food quickly and apologized for any wait read more

Burger King food is Burger King food so it's really hard to rate it because you know what you're going to get. But I'm posting this as a community service because I'm having trouble reaching Burger King corporate regarding this immense safety concern. If you drive through the drive-through, you are risking your car and possibly your health. The soffit is ready to collapse. How management can't see this is beyond my comprehension. read more

Burger King - Collapsing soffit above the drive-through - Burgers Near Me - West Chester, Pennsylvania

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Drive thru takes at least 20 minutes every single time. If you go inside to order the workers will ignore you so they can complete DoorDash orders, there's nobody on the register and when they see you come in they hide. None of the people taking orders can speak clearly, they mumble all their words. The foods alright but the time to get it and the customer service is atrocious. Nobody there cares about their jobs, but also I don't blame them - they probably don't get paid enough to read more

This place is terrible. We came here after a school function. It was three families with about 6 kids ordering the ice cream . It's been twenty minutes. The place is empty and they still can't figure out how to bring out the orders. I will never come back here again and I will warn everyone I know to never come here. BTW. I only put one star because the app made me. This place gets zero stars... at best read more

My second time back to the newly remodeled Burger King. I complained to the franchise the first time... no response They have a management problem here. Too much criticism to fit here but they are not training new people, lots of confusion etc. Openly ( including vulgar language) employees and just not polite to customers if you ask a question or have a complaint Food is the same old Burger King Cold burgers and fries each time I will not be going back read more

I used to go to this store at least twice a day. Used the app to collect crowns (points) to get free food. Saved up 750 crowns to get a free whopper! So it's a dollar a crown so I had to spend $750 over time to save up this many. So I use the code and the guy asks me if I want anything else. Why yes I would! I used another promo code for $1 rings. That code wiped out my free whopper code! Why didn't he tell me that?? So now I get no food and I lost my 750 points! I'll never ever go to another Burger King again! On the bright side I lost 16 pounds since I cancelled them! read more

Burger King - See the 750 crowns they stole??? Never got my food and customer service is useless - Burgers Near Me - West Chester, Pennsylvania

Staff friendly and speed was efficient. Signage open till 11 pm is helpful since everything else except for Giant are closed in that plaza. Food is on point. Spicy chicken not available and slushie machine down. Drive thru set up reasonably well. Not sure if they open up dining area earlier or not. read more

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This Burger King was horrible. The people working were friendly but I waited so long to order. Unfortunately, everyone is short staffed everywhere so I was patient as can be because I've worked food service, I know how customers get. But this poor kid working the register was so slow, he was taking orders & fulfilling both kiosk & counter orders. Fortunately, I got fresh fries, that was the only highlight. The restaurant was not clean. I'm sitting at a table eating with my kids & I'm looking out the window & noticed dust & cobwebs in almost all of the windowsills we were sitting near. My oldest kid said it was for decoration because it was close to Halloween. I told him, "no! That's a result of this new generation of kids not knowing how to do things & when they do them, the do them all half a** because they're lazy." Never again. When you clean a restaurant that includes dusting & wiping down windowsills. Disgusting. read more

I contacted the health department and Burger King corporate after visiting this establishment. Their response to me finding human excrement in the hallway going to the bathroom (not in it) was atrocious. They sent someone to pick it up but not clean up the smears that we're on the ground. Instead they continued with the lunch rush. If they don't take care of something like that with immediacy and cleanliness I would be ware of how your food is being handled. read more

Burger King - When the area above where your food is served looks like this you might want to question if you want to eat there. - Burgers Near Me - West Chester, Pennsylvania

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"indifferent" doesn't nearly do justice to the attitude the staff has towards its customers. Used the BK app to place an order ahead of time. Arrived at the restaurant and walked to the end of the counter where the sign indicated I should stand to pick up my online order. And waited. And waited. And, just for fun, waited some more. It's important to note that when I walked in there was one car at the drive-through window, one car waiting behind them and one person inside the restaurant waiting to order. It did not get any busier while I waited. It was 11:35 AM on a Wednesday. One person behind the counter gave me a half-smile in passing, but not. one. other. person. so. much. as. acknowledged. my. very. existence. Sure, I could have spoken up. But after an entire minute goes by and none of the four or five people behind the counter walking by me didn't even so much as exert the energy to turn their head my way let alone so simply say "Hi, we will be with you in just a minute", morbid curiosity took over and I wanted to see exactly how long it would organically take for them to notice the customer waiting for his order, without being prompted. After five whole minutes elapsed, I just walked back to the center of the counter, reached over the paper crowns, took my bag and my drink and walked away. I am not even sure they noticed it was gone. So if you're hungry and short on cash and morals, this particular BK strikes me as an easy mark to pilfer someone's lunch. Won't be mine, that's for sure, I'll never be going back to this one. read more

They always get the order wrong. Ordered a whopper but they gave me a milkshake BUT in the milkshake there was a literal human hair. Disappointed. /j read more

The whole place it needs remodeled, including the employees, me and my family went there and order a Texas double whopper and there was so much damn mustard on the sandwich, that is really unprofessional. The workers have stink ass attitudes. And the bathrooms are very out dated, there's a leak in the back left corner. read more

If you enjoy waiting this is the store for you! 20 minutes to take 2 drive through orders, ample parking in the parking lot and still took forever to get my order, I recommend spending your money elsewhere until they learn how to run a fast food joint read more

I can see now after going back to this burger king why it gets so low ratings . The service is horrible long wait time to take order, over 10 minutes to get food. Food is okay but not great. Onion rings is soggy. read more

I went to the Burger King and they mixed up the order and gave it to someone else! They also put mayo in my burger and didn't take out the stuff that I didn't want when I told them to take it out! read more

Just tried to order a big king sandwich and was told it would cost $9.11. For real. I asked, are you sure? Yep. Just close the damned store already if you're not interested in doing business. Bye bye, Burger King. read more

Used to not like this location as I had gotten some poor service in the past and dry, old tasting food. However I recently went back to try it as I was in the area and was craving a burger, the service was great!! Staff were friendly and seemed content in their work. The food was also hot and I could tell had just been made. I went through the drive thru during a slower time and the food came out in good time. Burger was juicy and the onion rings were hot and had a nice crisp to them. I hope whatever changed stays this way. read more

Ordeted on mobile app so i didnt have to go in. Told to come in to pick up because he was on phone. Sure enough i pull up hes on his cell phone outside. I go in, order not made, 2 females had to make order after i asked. I asked for telephone number of district manager he refuses said I DONE NOFING WRONG. why did i have to come inside,reorder my food and take mouthing off from the likes of him refusing to give me district manager's number. THIS PLACE BELONGS IN PHILLY read more

Now since the mall is getting a major facelift. Why doesn't Burger King get a facelift? ,,,,,,,We're at the end of July we've been in Covid since March I've been standing in line in the drive-through for 15 minutes can't you figure out how to do a drive-through after four months read more

Burger King - a parking lot with a fenced in area - Burgers Near Me - West Chester, Pennsylvania

Stopped at that Burger King at 5pm on a Tuesday and was told I had to wait 20 minutes so they could thaw out meat. REALLY at dinner time and all frozen meat. PATHETIC. read more

This place is a joke and an eye sore. I am tired of driving by this place getting the busted marquee that is bent and falling down, the dirt covered building. The place looks abandoned. It pretty much sums it up that it closes at 5p every day. I mean what fast food place closes at 5p?!? In a very nice shopping center you have this place front and center. read more

For a place with a huge sign that reads "We Deliver" this place sure has a tough time figuring out how to actually deliver. The hours are not accurate anywhere you look for them, whether it be Yelp, Google, or even Burger King's own website. I have tried ordering multiple times from this location and every time it has resulted in them accepting my order then cancelling it because "the store is closed". I tried ordering 2 hours before their supposed closing time and it still happened. Just don't bother trying to order from here. read more

Disgusting and dirty went thru the drive in and the service was terrible and food was cold. read more

The food here is not even mediocre. Like many other reviewers have said, it tastes like it's from a few days ago or preheated and not fresh. The service is usually horrendous. I even had a worker yell at me for not understanding HIM. The latest incident occurred when I was asked to drive around to the front of the building to wait for my food. They brought it out 10 minutes later and forgot my beverage causing me to have to go back through the drive through to get my soda. I would suggest going somewhere else as there are plenty of other establishments that serve food within half a mile radius of this place and the employees don't act like they are prisoners stuck in jail. read more

This location is terrible Had a whopper that was warmed up and definitely not freshly cooked on the grill It is consistently not good. read more

I honestly think that Burger King in my area hasn't been all that good. The burgers were dry

Staff unprofessional, sighed at me for wanting custom orders, kept asking IS THAT ALL in a very aggressive manor, Wont be returning, and will let others know not to bother with this store.. read more

This is the worst fast food place I've ever been to. I waited in the drive thru for them to tell me i need to come inside to order. I ordered chicken fries and they said they don't have any. I ended up ordering a double cheeseburger that took over 20 minutes and then they also had no ice. The people working in there moved extremely slow and they clearly didn't care and were very rude. read more

The woman was rude who took my order. Once I pulled up to the window the lady bagging my food didn't have a mask on. read more

Burger King - Woman with no mask - Burgers Near Me - West Chester, Pennsylvania

This place should be a gold mine. The other Burger King in West Chester closed. This place is well located, has great parking, and used to be really busy. It's right on the pike so easy to get to by car or bus. but somehow the pandemic staggered it and it never recovered. It's a shame because my friends and I used to really enjoy it, whether eating there or taking out. Now it is chaos. Only the Lord knows if it's open at all, or if you can go inside, coupons baffle them, the place is rundown and dirty. read more

Never open during posted hours, employees clearly dgaf, place is dirty and probably better off shut down. Franchise owner should be ashamed... read more

The drive thru line had around 7 people in it so I made the decision to go inside. The doors were locked and a sign was posted that it was due to a worker shortage. After getting back into the drive thru line, I proceeded to wait for 15 minutes with the only forward movement being people leaving. I was then third in line (with the same car still waiting to order) when I decided to take off. read more

I don't usually write reviews for fast food chains since they are mostly pretty standard. However, I feel it very necessary to give kudos to this Burger King. Our 16 yo son landed an awesome summer internship at SAP Americas in Newtown Square. Only having his permit right now, we have been driving him to and from work, and this BK is right on our way so we often stop here for a quick breakfast. I usually don't expect much other than fairly quick service and hopefully a correct order now and then. Our experience at this BK has always been stellar, with friendly staff and orders almost always correct. One huge standout: JOE! Joe is an older guy that works here, and we often see him out in the parking lot, taking trash over to their dumpster. Joe ALWAYS stops us to say hello and chat for a bit. He is always super friendly and cheerful, and always has mints for us. I cannot say enough about how special, kind and sweet a man he is, and how much we enjoy seeing and talking to him! I really hope the owners here know what a gem they have in "BK Joe", as we affectionately call him. We will continue to go here just for his smile and to hear his life stories. :) Thanks Joe... we really appreciate you! read more