Food is amazing, I love their soup and mac and cheese. Service is amazing food does take a bit to come out on busier days but not too bad. It's very clean and organised. read more

I visited Panera Bread during the third weekend of May 2024 and noticed the store was fairly quiet with only a few other customers present. Upon ordering, I was prompted to leave a tip, which I did, anticipating a certain level of service. It seems the operational model at this location includes self-service elements such as collecting your meal from the counter and clearing your table after dining. This wasn't immediately clear to me as a newcomer. Regarding the meal, my sandwich featured grilled chicken, arugula, avocado, tomato, and cheese. While the ingredients were fresh, the preparation of the tomato could be improved by removing the stem, and the grilled chicken had a pre-packaged taste that one might find in a grocery store. Also, I felt the thick-cut cheese might be better if it were shredded, enhancing the sandwich's texture. During my visit, there was noticeable chatter from the staff area, some of it quite loud and at times unprofessional. This did somewhat detract from the dining experience. Based on my experience, I feel there are areas for improvement in both service and food quality. As it stands, I am hesitant to return. read more

Sadly , I ate there today Just had a SKIMPY CHICKEN sandwich. Bread was dry & barely any chicken Tomato was not ripe, but bitter. They've changed their menu Not nearly as good as before. No hot pastas Or paninis. I won't be back. read more

No damn RANCH in my chicken bacon RANCH bruh? i cannot believe this. cmon panera do better.

The food was good, but they forgot part of our meal. They made up for it by letting me choose whatever I wanted from the bakery section even though it cost a bit more than the item I was replacing. They also threw in a bag of cookies, which I really appreciated. It seems like they might've had a new staff at the time so that could account for them forgetting but the replacement more than made up for it. read more

I order Panera often but the last 2 times I've ordered half dozen bagels somethings..... off. I can't put my finger on it but something is definitely off with the cinnamon crunch bagels. I order them every wlend bc my family loves them and they won't touch them either. So whatever has changed please fix it bc frankly, they're gross now not even worth it. That's so sad. read more

They gave me the wrong sandwich. I ordered a pesto caprese & they game me cheese, romaine lettuce with balsamic. It was pretty much just bread. It was awful. If I lived close by I'd go back but I live 30 minutes away. read more

Food good. Not sure who the Red-Hatted MAGA guy is conducting a podcast at your location in the corner, but will definitely look elsewhere for a salad. read more

Nice variety and a good place to do some work during the day when you are between appointments

This is a great spot to come and do homework. I can always get a table and focus easily. I usually come around dinner time so I can eat and get some work done. Recently, I've been having the you pick two with chicken noodle soup and chicken caesar salad. Neither are anything spectacular but I think they're good and filling enough for me. The bread that comes with them is so good! I like it because it's a healthy option compared to anywhere else I would go. In the past, I've also had their mac and cheese, which is delicious!!! So good! I've also had quite a few of their sandwiches, which are pretty good too. The tuna salad and the grilled cheese are basic but pretty tasty. Their bakery selection is also great. Their bagels are always fresh and the coffee cake is soo good!! The bakery treats are always so tempting and the fact that they usually let you add one in for 99 cents is even better! It's not five-star meal but I usually find the place clean and the staff is friendly so I will keep coming back. read more

Panera Bread - Sandwiches Near Me - West Chester, Pennsylvania

They're open till 9 every night, yet every night by 6 o'clock they run out of baguettes and all baguette sandwiches. At least they have for last 3 months. read more

I got a "grilled " cheese sandwich for lunch today and the bread wasn't browned except for one edge. Basically a cheese on bread sandwich.

I love Panera don't get me wrong, but for the love of all things good and great PLEASE give me my croutons for my tomato soup because you ALWAYS for get them even when I order extra. read more

Do not waste your time and money on this restaurant. They mess up my order every single time I go. My kids love their mac & cheese, so I've admittedly gone back more than I should, but never again after today. My salad is barely half full, with wilting lettuce and missing ingredients. I threw it right in the trash. Do yourself a favor and take your business elsewhere. read more

Food was amazing, as was the service!!! My favorite Panera to have ever visited! Ambiance and seating was amazing as well! An employee named Miguel went above and beyond customer service making my family's experience truly wonderful! Thank you to him and this Panera! read more

Shoutout to the kid Kenny. not only had excellent efficiency, but followed me outside, politely informing me that I had the wrong sandwich in my bag. he helped fix a mistake, truly showing character. 5/5. read more

They make one of the best chai tea lattes in the area! They offer a great variety of sandwiches (& breads) & some interesting/tasty soups, but I wish they offered a better variety of options for sides. Overall, I would say they are a little pricey for a National sandwich chain though. read more

Panera has gone so far down hill they should close. What happened? I feel for the few people who remain. They don't take orders in person, only offer food to go. You get soup but no spoon. Most of the coffee drinks were out of stock. Very few bakery items offered. They held up during the main part of Covid, but the last few times have convinced me the owners are pinching every penny and killing the business. read more

Whenever I go into this location they don't have ANYTHING. For the past 4 days there was zero bagels Or other bakery items. Went today at 10:45 am and seriously there was less than 5 bagels left. The manger said there was catering events and I get it - I work in food service as well- but order over normal par levels or to incorporate events into your daily operations. It's common sense. You shouldn't run out of product before noon. read more

Over priced CRAP. I've always thought Panera was over priced fast food disguised as a healthy fast food. Tonight, we ordered Panera for dinner. I told my wife to order whatever for me, that I didn't care. She ordered the Asian sesame salad. What a crock. $11 for lettuce some almonds and some thinly sliced chicken pieces. I could have walked next door to the grocery store and bought $11 worth of food and had a better salad and eaten it for a couple of days versus buying their terrible excuse for a salad. McDonalds has better salads than that. Total joke of a place. read more

this sandwich looks bothing like the picture and had no balsamic glaze. its supposed to be a caprese sandwich. so underwhelming read more

Panera Bread - Sandwiches Near Me - West Chester, Pennsylvania

This location is near my job so it's an easy spot to grab lunch. I tend to think that all Paneras in general have had a huge decline in terms of portion sizes, customer service etc. but this one is usually on point. I went for a Cobb salad which includes chicken (obviously) and asked for extra egg and avocado which I was up charged for. Unfortunately I received no extra avocado and no chicken, for $12. I was furious and tweeted them to express my anger. I fully expected to hear nothing back but within a few days the GM contacted me to apologize and sent me a $15 voucher for my next visit. I am still giving them 4 stars since this was my first negative experience and since the GM was so understanding. Long story short, I think we all know what to expect at Panera but at least with this one you know management generally cares about your experience there. read more

Panera Bread - Sandwiches Near Me - West Chester, Pennsylvania

Let me start out by saying I love Panera Bread. Maybe it is because of the time of day, or just this location, but from the moment we walked in, this was a disappointment. Our visit started with a cashier that was texting, and even though she saw us, had to be told to wait in us. I thought I would make it easy and order what was on every sign on all of the registers. She could not find the salad, I repeated the name multiple times as she read off names of salads that weren't even close. Then she told me she couldn't find it because it wasn't included in the PICK 2... I told her was on the Pick 2 sign. The place was empty, but I still had to clean up trash from the table and wipe it off. The Napa chicken was scarce, and the lettuce was brown. When you pay $4.59 for a half a sandwich, you expect a little more. The soup and the salad were tasty, even though it was obvious they were using up what was left for the day. If they don't discount the food after 7pm, it should be just as fresh at the end of the night. I rarely take the time to review chain restaurants, but I truly think this place will reflect negatively on Panera and I hope they read this and make some needed changes. To top off the night, we walked out without any acknowledgement or a good night. Terrible service...just go somewhere else. read more

Panera Bread - Brown lettuce - Sandwiches Near Me - West Chester, Pennsylvania

See all

So precious 2 times I came they had no baguettes. Today my daughter wanted to come after her soccer game- it was about 1 when we got here and food didn't come until 20 minutes later... it was a bowl of chicken noodle soup and bread. That's it. This place needs serious Mgmt help. Other locations seem to have it together a bit more. One plus are the new kiosks - we used them to order which I *thought* would speed up the process. It was an efficient add- but unless they can get their team in order as well technology will only do so much. read more

Panera Bread - This is how the floor looks immediately after it's 'swept'... really? Come on people. - Sandwiches Near Me - West Chester, Pennsylvania

See all

I came to this Panera at 11 o'clock. They are out of all bagels. Panera bread is out of the one thing they're supposed to stocked up on. Waste of time. read more

Panera Bread - Empty bagel rack - Sandwiches Near Me - West Chester, Pennsylvania

Fix you kiosks or stop using them. This is the third store I've been to where the card reader struggles to work, except at this location it just failed completely and told me to go to another kiosk or the cashier. Well since no one was out because they were all in the back I left. Now I have to go home and make sure I didn't get charged. read more

Went in just before 4PM, it was not very busy at all. The young man at the register was very polite and pleasant. That's the only positive thing I have to say. The store was filthy ( food scraps under the tables, dirty tables all around, no toilet paper in the bathrooms, the glass on the front door was so smudged it looked like it had never been cleaned, over flowing bins of dirty dishes at the trash receptacle). And despite all this there were THREE girls in the kitchen/food prep area playing on their phones watching videos?!?!? Let me guess..... they want $15 an hour to play around. Where's the work ethic?? I will not be returning. I almost didn't let my daughter eat the food. If it's so disgusting in the dining area what does the back of the house look like??? read more

Off-peak, the tables are big, baked goods are cheap and the coffee... exists. Typical Panera food. Wifi is awful though. They've replaced wifi services multiple times and never improved bandwidth. I come back every few months, for years now, and always forget how much this impacts my ability to get work done. I typically tether to my phone, but this is a low-reception spot and even have troubles with that. read more

I often stop at this Panera bread on my way home from work. It is in a convenient little shopping center right off of Route 3 in West Chester. I don't only stop here because of my desire for food, I continue to stop here because I have yet to find a friendlier Panera staff. Every single time I get to the counter I am greeted with a smile and an excellent customer relations demeanor. I also very much enjoy the food selection, and although I usually get the salads, I do have some favorites. They Include: Asiago Roast Beef Sandwich Sourdough Breadbowls French Onion Soup New England Clam Chowder BBQ Chopped Chicken Salad Steak and Blue Cheese Salad My only issue with this Panera is their 50% chance of having bread bowls at my typical 4 PM stop-in time, which vexes me because I love soup in bread bowls. I highly recommend this particular Panera to any local. read more

Panera Bread - Front Counter - Sandwiches Near Me - West Chester, Pennsylvania

The soup of broccoli and chesse is excelent is my favorite now. This is my first time here and i like it very much. They have also breakfast that i havent tasted yet. But i sure are very good! read more

Panera Bread - Snokeyhouse turkey with 3 chesses and broccoli soup - Sandwiches Near Me - West Chester, Pennsylvania

Helpful people. I wish only The fireplace was real!!!I got a soup and a salad. Amazing mango juice. Online order helps pass the waiting like. Really crowded between 12_14... but that's ok it big enough. Expensive though. read more

Panera Bread - Sandwiches Near Me - West Chester, Pennsylvania

See all

The last two times I ate here the turkey chili hand too many chick peas not enough turkey

I have used this Panera for years. Recently I stopped with my son for smoothies and bagels. Our smoothies were really bad - they had no taste to them, my son agreed. I took them back and the gentleman behind the counter (think he is the manager) said "They look fine to me. These are hard to mess up." I get these smoothies regularly, never have I received one (in this case two) that lacked flavor. I was taken back by the attitude I received as well. Not a good experience. read more

Disappointing staff. Ordered via curbside pick-up and was all but tossed my order through my car door by a staff member who immediately turns to yell at his friend in a neighboring car to "open up (his) f***ing door." I was a little surprised to see an employee act that way not ten feet from a customer, only to the discover that part of my order was completely omitted and another part incorrect. They pleasantly corrected the omission, but I was disappointed that no effort was made to notify me of the change to my order and that no refund was available when they were unable to provide any of the alternatives requested. I understand that these are difficult times for everybody and the food service business is changing, but the experience with this location was disappointing to say the least. Will definitely make me think twice before ordering from this location again. read more

Cool place. Went here on my lunch break with my mother. Our food was ready immediately. I had the turkey chili and greens salad. Salad was fresh but I was unaware it came with dressing already on it. Chili was absolutely delicious would definitely get again! What made this Panera stand out from my local Panera was the fact that they had those alarm/buzzers that went off when your meal was ready. So you could relax at your seat as you waited. I'm used to them calling your name. Plus the staff collected our dishes after we were done. Would come back again, it did the job. read more

Stay away! The guy working the curbside pickup is not wearing a mask! He's going in and out of the restaurant, handing food to customers in their cars, and not exercising the mandated precautions. read more

This location was just "okay". I felt sorry for the young man who had the bubble letters name tag. We asked if he was new, but he said he's been there a few months and still has no name tag. I ordered a grill cheese and creamy tomato soup. My cheese wasn't all the way melted and the soup was eh. My Mom had the ham and cheese. Which they told her there was no ham at first. She like the sandwich she had creamy wild rice and chicken soup. It was cold when she received it. We bought thought we won't come back. I will just stick to bagels and pastries from there which are usually good. Breakfast sandwiches are nice as well. This location is heavily busy. They don't clean up with wiping the tables, but I'm sure it's due to high volume. Other than that it was pretty clean and the staff was friendly. read more

Popped in for lunch. My girlfriend just moved in so we are without wifi until Friday and I figured I would eat and cruise the web. Had a grilled cheese sandwich and tomato soup. Watched them use pannini press as the grill. Sandwich was ok. Soup wasn't bad. There are much better places and I prefer to support Mom and Pop businesses. At Panera you would think you know what you are getting. Nothing Great. Nothing bad. Or so I thought. So why only one star? Never in all the years I have gone to coffee shops/sandwich shops that offer free internet was I KICKED OFF because you only get one hour of surfing! Are you kidding me????? First of all, I purchased lunch AND coffee. Secondly, the place easily had 35-40% open tables. I decided to go one block away to the Starbucks. Yea, thats right. Starbucks is one block away on 1081 West Chester Pike in West Chester, PA 19382. Got a nice snack pack of fruit and cheese. Was greeted by the very awesome Kim who assured me they love my business and would NEVER kick me off the internet unless it wasn't working. Had a bottle of water. Never again Panera. Hello Starbucks! They won me over! read more

I was home for the weekend, and came here for a day of work with free WiFi along with Panera breakfast, coffee, and lunch. This location is very similar to other Panera locations, but a bit smaller. Compared to my regular Panera locations, this one feels a bit more jammed in and has fewer outlets available. Around lunchtime on the weekend, this place got PACKED, with a lot of kids. That being said, the food, coffee, and iced tea were tasty and similar to other locations- and the staff was friendly. Lastly, like all other Panera locations, I wish they served breakfast all day! I'd come back during a weekday to see if it was less crowded, but I'm not sure I'd return here to work on a Sunday. Other than that, solid location. read more

It seems like no one takes the time to write a good review about this place so here's one. I read one review about someone who complained about a Panera worker that had their mask down on their chin. It made me laugh. I used to work in a fine dining restaurant and news flash: you're paying $50 for an entree and the cooks aren't wearing ANY mask. MOST restaurants don't require their cooks to. They wouldn't be able to keep people if that was the case, so relax. Anyways, this is such a cute building and they have a fireplace! Despite the plummet the world took because of Covid, here's how to have a great experience like me: have patience, don't set your expectations so high, and be compassionate and understanding of others and the situation. I had the half-and-half soup and salad combo and it was really great! Don't be discouraged by all the bad reviews and don't come into this place with the expectations your order will go to sh*t or you'll attract a sh*t order. Haven't you ever heard of Law of Attraction? read more