I have to be honest, I didn't fall in love with BurgerFi until coming to this location. The staff are polite, attentive and on the look out for your burger-induced coma. C'mon, don't act like it's a bad thing! The fast-casual restaurant is laid back, while still rocking a peppy atmosphere. The store is impeccably clean and although I prefer dining under their big ass fans, they boast a massive outdoor patio. Let's face facts, you come to BurgerFi for one reason: mouthwatering gourmet burgers. The dudes in the kitchen don't mess around here, amplifying flavor profiles and utilizing fresh ingredients. My current fave is the CEO Burger, which is composed of a few of my favorite ingredients: Wagyu Beef, Candied Bacon-Tomato Jam, Truffle Aioli, and Aged Swiss. If you're not drooling on your keyboard you don't deserve to eat here, man! I've been known to be a fan of the breakfast burger and their custard concretes. To be honest, I'm not crazy about the infamous Cry + Fry, but I think I'm the black sheep out of the herd. It's business as usual when dining in, which should be celebrated at this day in age. Mostly positive things to say from me. Don't sleep on BurgerFi, they can knock out a tasty burger! read more

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BurgerFi never disappoints me! The food is always cooked to order. Wonderful customer service. If your looking for fresh food and great service this is your place! read more

BurgerFi - Every Tuesday Kids eat free - Hot Dogs Near Me - Jacksonville, Florida

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Like the concept and all. The prices weren't up north high but reasonable. The staff were very friendly and knowledgeable of the menu. The only reason I'm giving them 3 stars instead of 4 is because my food was cold as a DC day. No reason! The onion rings were hot but the beyond burger was brick cold. read more

I have had a GREAT burger here. Top quality meat and ingredients and fresh buns but I'm not much on bread so lettuce wrap works great for me. You order yourself and then they bring it to you when a buzzer goes off. They have a great patio to watch the riverside traffic go by. They offer custard for dessert which was the whole reason I went there, and it was okay. They have a great happy hour also. I haven't seen any live music that I heard about but that would be nice! read more

After the fantastic Yelp event here, I promised myself my husband and I would go back and experience this again to give a better review. I was hoping that the wonderful experience of the event showed that the things I wasn't thrilled with originally had changed. I was right. The employees now have such a better attitude, and that says a lot. Also, it's been a year and a half since my first review and I have changed my opinion on the prices. I do believe the quality justifies it. It's still expensive but I don't feel bad about it. I had the CEO burger and my husband had the BAD (Breakfast All Day) burger. Both were as delicious as I remembered & hoped they'd be again. We split a Cry & Fry, also delicious, but honestly a bit too much food. We ended up taking leftovers home (too good to throw away). Unless you are starving, those burgers are enough to fill you up. We will be back. read more

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What a cool hang-out. Visited on a Friday afternoon. Created a burger to my liking with cheese, grilled mushrooms, onions, pickles, lettuce, tomatoes, and mustard. Got an order of fries which are large enough to share amongst friends. Ordered a beer and a water while I watched other customers create their own carbonated beverage concoctions with one of the those fancy machines you see everywhere. Had a sip of my friends vanilla milkshake. Yum!! Listened to some cool reggae music by a local musician and enjoyed people watching in the Brooklyn neighborhood, on the outskirts of Riverside. Beautiful afternoon to sit outside. Gourmet burgers and beer with a yummy side of fries in a cool neighborhood for a reasonable price. #Winning read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

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I liked BurgerFi before, but I think I love it now! I've visited 2 of the 3 Jax locations, the burgers and fries are always great, and I love that they have live music on occasion. Now after attending Yelp's "Sun's Out, Buns Out" event and learning so much about the company, I'm a total fan girl! I am also pretty impressed with the staff at this location! Very hospitable and friendly! Great food, great atmosphere, and great service... a real winner! read more

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Eat here. The food was even better than expected. Hot and fresh. Yummy! The best part is the amazing service read more

BurgerFi - Beyond meat burger - Hot Dogs Near Me - Jacksonville, Florida

If I could give ZERO STARS I would!!! This place has a lot of reviews but the bad ones are buried by the good ones. It took 36 minutes to get 2 burgers & fries that were lukewarm at best. If the food was piping hot I'd probably understand and be fine with the time it took to get the food. I'm definitely NEVER coming back! read more

Excellent burger while in Florida, I wish there was one of these restaurants up in the northeast. Walked in the rain from my hotel and got soaked but the food (burgers) made it worth while! read more

My fiancé and I came here to get 3 burgers, two fries and 3 small drinks. Our total was $50. $9.99 for the burger and $5.99 for fries and a small drink. Overpriced for crappy food. The burgers were really cold and dry, the fries were also cold and dry and they left out the extra sauces we paid for. Two thumbs down and will never come back. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

I have to say I don't normally do red meat but my daughter wanted a burger... they did not disappoint! All I wanted to say was get in my belly! Lol read more

BurgerFi - SWAG (SPICY WAGYU) BURGER with ONION RINGS - Hot Dogs Near Me - Jacksonville, Florida

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Place is a dump. Waited 20 min for super greasy fries. Watched them them throw burgers in the deep frier. trash everywhere, empty ketchup bottles, empty napkin holders, garbage overflowing. bypass and save your money read more

Save your money folks! These burgers are average...not worth the money. Burgers are small...Fries and onion rings were soggy. Condiments on burgers were minimal or measly so made no impression on me. Go to Chili's or TGIF. Not worth $10 a pop with no add on (fries/onion rings). I have this two stars because their sauces & shakes are stellar! That is all! read more

First of all customer service was absolutely great! They were busy but the worker taking orders was so personable. She made recommendations and was super friendly. First time at this location but I surely will be back. I visited with my sister, niece and nephew. By the time we were finished our burgers, chicken tenders and loaded French fries we were super full... but made sure to leave room for shakes. Overall great experience. read more

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What's the #1 item in a bacon cheeseburger? BACON!!!! Normally my visits are problem free. But here lately the quality of service has diminished drastically. Orders not fulfilled properly. Cold/not fresh items i.e. fries and onion rings. I know you guys have what it takes. Please don't fumble my patronage. read more

Yes! I give them 5 stars! I was hesitant to try them at first but since we just moved here we are willing to try new restaurants! And I am glad we did! This place is amazing!!!! The burgers are so moist and tasty! The fries is another story! It was delicious! And please do not skip the milkshakes! I had the cookies and cream milkshake and it was really good! Parking lot can be tricky though even though they have a huge parking lot you are sharing it with all the other stores. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

Not what I remembered from my last BurgerFi experience. CEO was over cooked (could be why it took 20 minutes to get my order). Onion rings were very ordinary. Nothing special. Way to much $ for fast food....that wasn't very fast. read more

Best Fckin burgers in Jax hands down. Even the FRIES!! Second to them would've been Baby's Badass burgers, but they haven't been in jax in awhile sooooo Burgerfi takes the cake! I cant get fresh non greasy tasting burgers anywhere else. This place is an addiction read more

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For lunch it was a toss up between M-Shack and BurgerFi. We chose BurgerFi because it's close to our dessert destination--Hyppo. This specific BurgerFi has such awesome friendly service. The staff was just extra helpful & offering. As for the food, I normally get a burger, but this time opted for the New York Hot dog--which had sauerkraut & mustard (then I had them add hot sauce--because I love me some ! I was not at all disappointed. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

I think BurgerFi has become our favorite burger place in town! We've been to the Riverside location a number of times for a quick lunch to escape downtown. Most recently, my husband had to work late so we weren't going to be able to go out to dinner before plans that evening. I picked up BurgerFi and met him at his work because of the tight schedule. I got the single Burgerfi cheeseburger cooked well done. The burger sauce is the sweet and tangy mayo/ketchup concoction that is just really good on the burger. He got the CEO with the blended meat patty and bacon-tomato jam. All of the burgers are served on a toasted bun which helps hold up to the juiciness of the burgers so it doesn't become a soggy mess. While we were eating, one of his co-workers was asking where the burgers were from because they looked so good. We also got the cry & fry which was large enough that we shared with some co-workers. I love a good onion ring and these were fried nice and crispy, no soggy batter anywhere. The fries are super delicious and remind me of Five Guys fries but crispier. If you're going to eat inside the restaurant, definitely go for the messy deliciousness that is the parmesan herb fries. Burger Fi - definitely worth the calories. read more

I tried BurgerFi for the first time yesterday and was very impressed. We visited the Riverside Ave location. One of the best burgers I've had; very juicy and their signature sauce was quite yummy. The place was very busy due to a special deal they were offering on their regular cheeseburger. The staff was working hard, but I wanted to give a special shout out to Renee for her stellar table service! She made a great experience even better with her happy demeanor and helpful service. Renee didn't let the busyness stop her from giving us her full attention when she was interacting with my party. Great job, Renee! read more

half a patty, barely any jam and the aioli everywhere. I love BurgerFi but I'm not going to this one again, I shouldn't have to deal with this at the price I paid read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

The food is good, but enjoy standing there waiting an extra 30 minutes after they told you your order was supposed to be ready This has happened multiple times. Don't think ill be coming back, when a standard burger and fries costs $20 i expect better service than this read more

One of my favorite burger joints. I don't usually eat burgers but I love this spot when I have a craving. I always get the Burger Fi burger and it's great! I don't like the fries that much so I swap for onion rings (duh!). The Burger Fi sauce is yummy, too. Atmosphere is casual and always clean. This location has a big patio area, too. Service has always been great and everyone is friendly. Next time I'm going to try the veg option...stay tuned! read more

Although we are big fans of BurgerFi, we no longer feel safe going here because of lack of customer safety related to the COVID-19 pandemic. This location has a single social distancing sign inside that blends into the decor and another wrapped around a column outside. They have plexiglass at the registers and staff wear masks (usually appropriately). During today's visit, we did not see tables or frequently touched surfaces being cleaned in the customer areas. For whatever the reason, NONE of the TV screens that have marketing and the menu are being utilized to request customers followed the still recommended safety measures from the CDC. It's really sad how simple solutions are just overlooked by this company. All tables are now available for seating, so no social distancing available in this regard either. Unfortunately, BurgerFi made a change to the problem ridden LevelUp app effectively killing it for many customers who can no longer order green style in the app because delivery customers complained about wilted lettuce. I'm thinking perhaps french fries, onion rings, drinks and desserts should also be romoved from the app since none of these items can be guaranteed at appropriate temperature and quality for delivery orders, but I bet this will never happen like it did for the minority of customers who value green style. It seems like they could have easily placed a pop-up in the app warning people that lettuce may be wilted for delivery, but the fine folks at BurgerFi could only come up with a solution that completely alienates a small group of their customers. If you don't want to have to literally be in the mosh pit that is the order line, you can call...good luck getting through. We were unsuccessful over the past 6 months with this solution, but apparently they have changed some staffing to facilitate deficiencies BurgerFi created with their app and website ordering, so phone may work better moving forward. We will give this one more try before writing off BurgerFi completely, so I hope what management told me this time is accurate. During today's visit we stood in line and we're bumped into by customers behind us continuously during the long wait in line (literally over a dozen times). As you know, ordering at BurgerFi is incredibly time consuming so nothing moves quickly. If you have a concern about the app, safety measures or food quality, I would suggest you contact customer service so your voice will be heard as management isn't empowered, nor do they have the ability, to change most of these things as they must come from corporate. It took over two years to get functioning level up hardware at the registers, even though I said something during every visit, so I do know how little is done when bringing it to the attention of staff at the restaurant. You can contact customer service by phone at 561-844-5528 or via email customercare@burgerfi.com. If safety is important to you, please let them know as our voices demanding simple safety measures are being drowned out by short sighted corporate and franchise management, as well as pandemic deniers. If safety is of paramount concern, there are still restaurants taking customer safety seriously as it relates to the pandemic. You can choose safer businesses, but you do need to call around first. Ordering is the significant issue here and leadership seems determined to offer inadequate solutions that do nothing but make problems worse. read more

The fries... my fingers were covered in grease after grabbing just one to show you all. Burger and tenders were alright. read more

BurgerFi - Soggy sad fries. - Hot Dogs Near Me - Jacksonville, Florida

I have only gotten the banana churro shake and fries, but it's become a weekly go to snack! read more

BurgerFi - Banana churro shake - Hot Dogs Near Me - Jacksonville, Florida

I normally have no complaints about this establishment but crazy me decided to go on National Cheeseburger day. The wait was incredible but at least the nice crew behind the counter were helpful in speeding things along. I got the regular cheeseburger with everything. Unfortunately it was drowning in Monkey sauce. I scarfed it down on my way to being late to chorus practice. Yes, I shall return as MacArthur once declared but probably on a different national holiday and I will calmly sit and enjoy a beer along with a lightly monkey sauced burger. read more

Customer service was on point! Burgers, fries, & onion rings were delicious! The onion rings actually have onions in them unlike other burger places. We had the burger Fi burger, the CEO burger, and the rodeo burger and everyone raves about them. read more

This place is usually pretty good but tonight not so much. We ordered our food at 7:25 and we got our milkshakes at 7:50 15 minutes before our burgers, 8:05. Also, the place was dirty and no one was wiping tables. We were there a total of about an hour. Not one table got cleaned. Saw one kitchen employee (sagging pants around his thighs, yuck!) standing in the hallway by the bathroom texting or something. Maybe out of view of the cameras or manager? Anyway, we won't be back until yelp reviews get better. I saw other bad reviews over the past few weeks while we were waiting. One more thing, the paper straws are back and they're disgusting. Go back to the plastic ones. read more

A burger place close to my work! Thank goodness. This place is a little bigger than the other one. I will say that everything is ordered individually so there's not really a "combo". It is more expensive than normal because their website states that they're more natural. Supposedly, they don't use freezers, heaters or microwaves and their cattle roams free. I guess you can say it's like you're buying organic beef? But anyways, I had a coupon for free fries with a purchase of a burger & drink. I was with a coworker and she only wanted the fries and drink so in total it was $15 (2 drinks and a burger, fries were free). I got the regular BurgerFi burger. Very juicy and good. Fries came out hot and crispy. I enjoyed it, however I'll only come here if I really want a burger for lunch. About $6.50 for a burger cost just as much as a combo meal at a fast food restaurant with fries, drink, and a burger. Just keep in mind when you come here, you're paying for the quality and not the quantity. read more

BurgerFi - BurgerFi burger with my mayo lol - Hot Dogs Near Me - Jacksonville, Florida

Burger, fries, and shake taste amazing. Super sweet staff. Food came out quickly, impressed read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

A darn good burger pretty much any way you want it. Burger Fi has great burgers, I would say, to me, one of the best in town. I personally love my burgers wrapped in lettuce kind of like In-N-Out protein style. Not many places in town will do it but Burger Fi will. They also have many items to customize your burger pretty much any way you want from a selection of different sauces, cheeses, veggies and buns and different kinds of patties from regular beef to aged beef and veggie patties. Their fries and onion rings are dang good and I have been known to go get an order for dinner. They really do try to cater to just about everyone. The inside at this location seems a bit larger than the Town center location which is nice. IT is also conveniently located in Riverside and only about a 10 minute walk from my office which is great for a nice walk to and from on a cooler day. The employees are very nice. My only real issue here was that I asked for my burger wrapped in lettuce, it said it on the receipt and they gave it to me on a bun. I brought it up to the lady at the counter and rather than taking it back to wrap it in lettuce, she gave me a couple pieces of lettuce to do it myself, This would have been a little better if they also provided gloves but it ended up being too messy so I just added the lettuce to my burger and ate it. Tasted fine, just not how I wanted it and I was a little disappointed they wouldn't just wrap it for me. If you don't want to do it, please just take it off the menu. The prices are also a little high but not removing anything for that since I knew the prices going in. Overall, good place for a darn good burger and some killer fries. read more

This place has great food. The burger was nice size and delicious. I liked the onion rings over the fries but both was good. I would have given 5 stars except the price. It is a bit pricey and food is worth it just hard to give $20+ for burger and fries with drink. Taste buds will love you. read more

Solid ingredients, delicious burgers, and their Onion rings..OMG ... The ultimate comfort food when you really need that extra boost.. yummmy There was an issue with my initial purchase, however, the MOD went above and beyond to assure my disappointment was remedied. Great customer service. read more

Casual dining with very high quality ingredients. Fair warning, it is a little pricey but you can absolutely taste the quality. Staff are friendly. If you're looking to treat yourself to a great burger, then come to BurgerFi read more

BurgerFi - Wagyu melt and chili cheese fries - Hot Dogs Near Me - Jacksonville, Florida

Super yummy juicy burgers always made fresh to order never disappointed whenever we eat here they do have gluten-free options as well the milkshakes are phenomenal you have to get one if you're getting a burger it just goes together so perfectly. read more

Good burgers, shockingly poor customer service. I placed an order over the phone; 5 burgers and a couple of sides. I was ordering for my office and everyone gave me cash except for 1 person who paid over the the phone via card. I pocketed everyone else's cash and just used my credit card (gotta earn those miles!) to pay for the rest of the order when I got there. Once there I begin to sift through the bags trying to count the items and make sure everything was there, but the burger containers were pretty tightly stuffed into teeny paper bags that kept ripping. It was busy and I was taking up counter space so I gave them benefit of the doubt and took off. Lo and behold we were short a burger. My lunch hour was nearly ups so I couldn't go back for it. I called and asked for a refund but was told I'd have to return to the store for them to process that refund. So you can PAY over the phone but they can't process a refund over the phone. Okay fine whatever. I should mention no apology was given at this point. So anyway, the co-worker whose burger was missing said she'd just head over and pick up the missing burger since either option meant returning to the restaurant anyway. Eventually my coworker returns back to the office and is absolutely shocked at how rude they were about her coming back to pick up her missing, now cold, burger. No apologies for the mistake, no offer to make a fresh burger, nothing. The supposed supervisor didn't even get off the phone while handing the burger to her. She paid $8 for a that kind of experience. Look, I know it was lunchtime, kinda busy and things happen.... but to not even say a half-assed "I'm sorry we left out a burger and you had to come all the way back to pick it up because we refused to refund you over the phone although we will totally take your payment over the phone," is pretty bad customer service which is a shame because their burgers are fairly delicious. So can I recommend this place? Not really. If they put such little emphasis in how they treat their customer's, I'd worry how they handle things behind the scenes. Jacksonville has dozens of options for good burgers and undoubtedly treat their customers better. Update: That response from their customer service amounted to nothing. I filled out there inquiry and there was no follow up or contact. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

I've eaten here many times and always love it, but tonight our server Jamese recommended adding a fried egg to the BBQ Rodeo Burger. Normally I don't like egg or burgers but this was a game changer! New favorite order read more