Farrah is awesome. She knew just what I need on my skin and my face never looked or felt better. [[HIGHLIGHT]]Thank you Farrah for making California mini vacation a success.[[ENDHIGHLIGHT]] Seeing you every other month will be a permanent regiment of mine going forward. read more

We came here for a spa day to celebrate my mom's birthday, and it was such a wonderful experience. It's definitely on the pricier side, but the level of luxury and relaxation made it feel worth it. [[HIGHLIGHT]]They treated my mom with so much respect throughout the entire visit, which we really appreciated.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As a thoughtful birthday touch, they even added a complimentary little gift of stones during her massage to help wish her a happy birthday, which made her feel extra special.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also loved that they spoke to her in Spanish during the tour and service explanations, which made the whole experience feel even more personal and welcoming for her.[[ENDHIGHLIGHT]] The three of us each booked a 50 minute relaxation massage, then spent time enjoying the saunas and jacuzzi afterward. One thing I really appreciated was being able to shower before heading home. They provide so many thoughtful amenities, including shampoo, conditioner, body wash, towels, brushes, blow dryers, and more, which made the experience feel seamless and pampering. By the time I got home, I was so relaxed that I ended up napping the rest of the day, that's how good it was! I'm already looking forward to coming back and am even curious about their membership options. Next time, I'd love to try their deep tissue massage. Overall, it was a great way to celebrate a special occasion and spend quality time with my mom and sister. read more

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I am extremely disappointed with my experience. [[HIGHLIGHT]]I scheduled and paid for a facial. I set aside over an hour of my day, arrived for my appointment, and trusted your staff to provide the service that was advertised and purchased.[[ENDHIGHLIGHT]] Instead, I spent over an hour having someone touch my face without actually receiving the facial service I paid for. I later learned that the employee either would not or could not perform the service being offered. That is completely unacceptable. While I appreciate the offer of a complimentary facial, that does not change the fact that my time was wasted. A free replacement only provides the service I should have received in the first place. It does not address the inconvenience, frustration, and loss of time caused by this experience. If your business offers a service, your employees should be properly trained, willing, and capable of performing it. Customers should not discover during their appointment that the advertised service is effectively unavailable. [[HIGHLIGHT]]I would like a clear explanation of how this happened and what steps are being taken to ensure other customers do not experience the same issue.[[ENDHIGHLIGHT]] What occurred was not a minor inconvenience. It was a complete failure to deliver the service that was purchased. I expected far better. I want my facial, that I PAID for. I also want my time back that they wasted. read more

The good: [[HIGHLIGHT]]I came on mother's day with a Costco gift card and had an amazing and relaxing time![[ENDHIGHLIGHT]] I only had a 35 minute massage but it was so thorough I felt more relaxed than I have at other massages that were 60-90 minutes. It helped a lot to have had warm tea and gone in a warm jacuzzi before the massage because I felt extra loose/relaxed. I liked the giant "MOM" lettering they had in the waiting area with roses for mother's day and the bonus butterfly gummies they gave as a special treat (similar to Sugarfina's). When you enter the spa on the 2nd floor you feel transported to a totally different zen Southeast Asia boutique. They have fake orchids/bamboo and fans that give it a SE Asia feel. They had lemonade and lemongrass tea that was self-serve. The tea was delicious! The jacuzzi was nice and I had it to myself for half of the time. I didn't use the sauna or steam room but they weren't full either. The robes were heavy and big so it covered you up a lot which made it easier to change in and out of clothes. You can wear your swimwear into the jacuzzi unlike at some of the Korean day spas. You can come 1 hour before your massage or facial service to use the communal jacuzzi/sauna area. My massage therapist was professional, thoughtful, thorough, strong and gave a great hand massage! The bad: Someone's phone alarm was going off for a really long time in the women's locker room. The interesting: The upstairs is normally for men but on mother's day they turned it into the "zen" floor and allowed women (no men that day). read more

Everthing was perfect. [[HIGHLIGHT]]Relaxing and feeling good. I just love it.[[ENDHIGHLIGHT]] I tell everyone about Burke Williams, I've been a member for many years. read more

This has been one of my favorite places for close to ten years. Whenever I'm in LA long enough to spend a couple of hours here, I never hesitate. The first time I came here, when I was gifted a 90 minute deep tissue massage, I was blown away. The massage helped to heal some years-long pain and the rest of the experience was magical. They have: A restful Tahitian themed lobby with a fireplace and teas. A large, hot spa pool ringed with places to get ice-y towelettes with refreshing peppermint oil for your face or neck. A great steam room where you can entirely relax in the thick steam. A dry sauna. Also very nice. And very uniquely, a cool mist room. This is especially refreshing and amazing after sitting in the hot pool. I've never seen a cool mist room before and I love it. I like to picture being in a cloud forest. The locker area is well stocked with all kinds of things, including more of the lovely chilled essential oil towels. read more

Couldn't really take a picture of everything but 10/10 I been to the orange location numerous of times and this is my first time at the Torrance location. First off the entrance is on the second floor and you have to walk up a flight of stairs to get to the second floor. Upon checking it the place was amazingly beautiful. They were quick and showed us around the place since it was our first time at this location. I came here with a very close friend of mines as a Mother's Day gift and we both enjoyed it. The women's spa was very very spacious compared to the orange location and I love how warm and welcoming this place is. They have an outdoor patio where you can enjoy a nice breeze every thing was perfect . My massage therapist Melissa did a fantastic job on taking care of me . The only thing I can say that there should be a nice cool breeze from the ac in the massage rooms instead of her having to use a fan in the room. But either than that I was very pleased with my experience here. I'll definitely will be back read more

Burke Williams Day Spa - Day Spas Near Me - Torrance, California

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Great service and beautiful location. I did the 35 minute relaxation massage with Amy. She went straight to work with the right amount of pressure. She was able to workout the areas that needed more attention (especially from Pickelball). She was very knowledgeable with her craft and I feel wonderful! The amenities were spot on. I also appreciate the gift card special. The young lady with bangs (sorry I didn't remember your name) she was very helpful and patient with me. She helped me books and choose the perfect package. read more

Mother's Day Weekend at Burke Williams - A True Escape I visited the Burke Williams Day Spa in Torrance over Mother's Day weekend, so I'm not sure if it's always as full as it was that day--but even with the crowd, the experience was beautifully relaxing and well-organized. Pro tip: bring a bathing suit if you're not comfortable being nude in the wet areas. They provide clean robes, rubber sandals in your requested size, plastic bags for wet clothes, and a full set of toiletries, plus hair tools for styling afterward. The spa itself is stunning--spacious showers, a generously sized jacuzzi, a eucalyptus-infused steam room, a peaceful dry sauna, and a quiet lounge area with comfy loungers and privacy dividers. There's also a patio for those who want to step out and use their phone without disrupting others. I really appreciated how the environment encourages minimal talking or speaking in hushed tones. It allowed for deep relaxation, which is exactly what I needed. Iced towels were always stocked (such a treat for the face), and the body towels were fresh and plentiful. The little touches really made the experience special--lemongrass tea, citrus-infused water, and subtly fragrant soaps and lotions that felt luxurious without being overwhelming. My massage therapist, Diane, was amazing--very knowledgeable and made me feel comfortable and cared for during my first visit. I left feeling reset and refreshed. My advice: take full advantage of the amenities. Arrive at least two hours before your treatment so you can truly enjoy everything, especially since it is a premium price for the massage alone. I can't wait to return with my mom next time for a facial, another massage, and some deep unwinding in that heavenly steam room! read more

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Burke Williams Spa - A Truly Restorative Experience I visited Burke Williams Spa today for my 10 a.m. appointment, and the entire experience was exceptional from start to finish. [[HIGHLIGHT]]When I arrived, I was greeted by Alexis, the receptionist. She was warm, professional, and genuinely welcoming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even though the lobby wasn't busy, she kindly offered to give me a tour. I declined so she could stay at the front, but her willingness to go the extra mile made a strong first impression.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Next, I met Guillermo and the young man working alongside him that Father's Day morning. Both were outstanding -- friendly, attentive, and committed to making sure I felt completely comfortable.[[ENDHIGHLIGHT]] Then came the highlight of my visit: my massage with Aracely. I've had massages across the country for nearly 20 years, and she is easily in my top two of all time. Her technique, intuition, and professionalism were truly exceptional. She delivered one of the most therapeutic and relaxing sessions I've ever experienced. If you've never been to Burke Williams, treat yourself. Whether you need a reset, a moment of peace, or a few hours to breathe, this spa delivers. My visit today was nothing short of outstanding. [[HIGHLIGHT]]I wanted to include Angel I had initially forgot his name however I remembered he was great at his hospitality he did the Spa well representation.[[ENDHIGHLIGHT]] read more

Please don't waste your time going to the Torrance location. The Korean spa on Lomita Boulevard is 10 times better. No cold plunge here very congested. Only one pool. They spent all the real estate in the retail area waiting room. All the experiences and amenities are decent. Clothing optional. I'm sure the other locations are better! Do yourself a favor and go get a nice scrub and spend the day at the Korean spa (Riviera). $200 for a 50 min wet room experience. read more

I made a review last year and [[HIGHLIGHT]]I want to correct the staff members name it was Farrah that did my facial.[[ENDHIGHLIGHT]] Again I always thought my skin couldn't take facials due to sensitivity. I had a breakout for months and I told Farrah I was scared but she educated me and not only did I leave with no sensitivity (pain, redness, more breakout), my skin was calm and literally glowing. [[HIGHLIGHT]]Many of us I feel leave our facials more "sensitive" or unsatisfied but I'd recommend Farrah to change your perspective and experience.[[ENDHIGHLIGHT]] read more

Everyone was amazing, warm, and welcoming from the time I arrived. Check-in was fast and friendly and my service was exceptional! The spa attendants in the dressing area were friendly and helpful. I don't know what to say about Clarke but..."WOW!"I was so relaxed I woke up and an hour had already passed. My spa-style facial was superb. I was super relaxed and my face was glowing. I will definitely be back to see Clarke. read more

Burke Williams Day Spa - Day Spas Near Me - Torrance, California

[[HIGHLIGHT]]5 star service from the minute you walk in.[[ENDHIGHLIGHT]] Front the front desk, to the therapist, to the janitor walking around making sure I have everything I need. Membership is affordable for the service you get. read more

Much needed message... this time i received a deep tissue message. Some spots were tender but I definitely needed this. read more

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UPDATE: Manager, Rose, reached out to me via email and phone with profuse apologies and promises to check into the computer programming error and staff training. I'm very grateful that the Torrance location has excellent Manager Staff and strives for top-tier customer satisfaction! I will re-visit again bc the massage service was excellent and facility is beautiful! Thx, Rose! BUYER BEWARE!!Bait and switch on a Gift Certificate Package for specific services. I purchased it for myself and scheduled it 2 days later and, at checkout, was told I still owed $115! The Facility claimed the Gift Certificate was not worth the same amount as the services provided even though the "Package" was EXACTLY as stated on the Gift Certificate. Total FRAUD! Imagine if it HAD been a gift??!!! How AWFUL! Shame on you, Burke Williams! read more

The spa is clean and the customer service is impeccable. I can always count on a great service0, thats why I return. [[HIGHLIGHT]]I must share I had the most amazing experience with Jayce and Sarah at the front desk.[[ENDHIGHLIGHT]] I came in with my 80 year mom, and [[HIGHLIGHT]]they had her laughing and in great spirits.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They made me feel incredibly special during a hard time in my life.[[ENDHIGHLIGHT]] I am paying it forward with a glowing review of the spa and these two all star employees! read more

I didn't have the best experience so maybe it was just a bad pair up. I forgot the girls name who did my massage. But she was overweight. And so for some reason she had the fan blasting. And Im pretty petite, less than 100lbs and get cold easily. And ive never experienced a massage with lotion. Ive always been used to just oil. So my back was freezing! With the fan blowing and the lotion. My goodness! [[HIGHLIGHT]]And I didnt want to sound like a broken record but I told her that i was cold, and she just kept turning up the heater of the massage table. So my front was hot and my back was cold![[ENDHIGHLIGHT]] [[HIGHLIGHT]]She didnt want to turn off the fan, and then i didnt want to ask her to turn it off because I looked at her and she was really suffering by sweating so much, so I guess she was hot?[[ENDHIGHLIGHT]] She said it was from the high heat of the massage table. But geez my back was cold and I had goosebumps from the lotion and air from the fan. It was just not a good match I think...im an avid spa person, and that was my first time at burke williams and after that horrible experience, i think im traumatized from ever coming here again. read more

[[HIGHLIGHT]]I had a facial from Farrah today! She is better than any Sarah out there![[ENDHIGHLIGHT]] She really took her time and care and knew how to best treat my dry skin. My face has never looked so glowy! Thank you Farrah! read more

This is my personal experience and everyone has different experiences! When we walked into the place, I looked at the cashier and said, "Hi, how are you?" and mid way through that she said, "Do you have a reservation?" Kind of a bad start. I got the Burke Williams massage for 50 mins. The woman who took me upstairs spoke so softly I was bending down towards her while she was leading me to my room. I could barely hear her. The room was a little cold, and every time she touched me I felt a little shock because her hands were freezing. I told her to go easy on my calves but she went easy almost everywhere on my body except my shoulders and upper back (because by then I told her twice to go harder). I guess I felt a little better after walking out of the room, but I didn't feel like I wanted to fall asleep. My husband who got the same treatment said he wanted them to go harder too and they said it would be a deep tissue massage and he would be charged extra. They also massaged his hands - Mine didn't :(. There is a dry room, cold room, a jacuzzi and a humid/mist room. I really loved the humid/mist room and spent a lot of time in there enjoying the detox. The jacuzzi smelled like chlorine. Not very strong, but there. They provide you with a robe and you can go completely naked, which I did because after being in public bath houses in Japan, it's no big deal. They also give you slippers, but next time I'd bring my own. They have showers, lots of water dispensers every where, some fruit, a hair drying/vanity station and bathrooms. The place felt very clean and well organized. Staff was helpful and will give you a tour if you've never been there before. Hey, I tried it once! On to the next spa! read more

I've been seeing Kim at Burke Williams Spa in Torrance for several years, and she is truly outstanding. Her professionalism, skill, and consistency set her apart. Every massage with Kim is customized and thoughtful--she always remembers my preferences and takes time to check in before each session to address any specific concerns. Kim has a calm and welcoming presence that instantly puts you at ease. Her technique is both therapeutic and deeply relaxing. Whether I come in with tension, soreness, or just need to recharge, she knows exactly how to help me feel better by the end of each session. She is an absolute gem and a credit to the Burke Williams team. If you're looking for a massage therapist who is not only talented but also genuinely cares about your wellness, I can't recommend Kim highly enough. You won't be disappointed. read more

[[HIGHLIGHT]]I absolutely love it here and go at least once a month for a massage.[[ENDHIGHLIGHT]] The membership is well worth it all!

A relaxing escape. Great service. Clean. [[HIGHLIGHT]]Friendly helpful staff.[[ENDHIGHLIGHT]] Nice spa amenities. Massage with Hanson was wonderful. Highly recommend Burke Williams membership for monthly treatments. Game changer! read more

I am hesitant to shout her out because I don't want her to be booked the next time I need to schedule my deep tissue massage, but Rohenee was absolutely AMAZING!!! I knew when she shook my hand that she was going to massage all of the stress out of my shoulders and that is exactly what she did! [[HIGHLIGHT]]She took her time, asked about the pressure, asked if there were any areas I needed her to focus on and she actually listened![[ENDHIGHLIGHT]] She's the only person I want to book with from here on out. I cannot go on and on enough about how good she was! From my shoulders down to my toes- she was phenomenal! read more

I had the pleasure of getting a 65min 4 Layer Resurfacing facial with Farrah and it was AMAZING! [[HIGHLIGHT]]She is a kind, informative, gentle aesthetician that achieved the balancing act of keeping me up to date on the products being used while allowing me to melt into quiet relaxation.[[ENDHIGHLIGHT]] The masks smelled so yummy and I left the room with my skin glowing. My skin hasn't looked this great in a long time, and I received so many compliments. The spa amenities are well maintained, and I enjoyed it not being too crowded (went on a Wednesday around 11am). Highly recommend Farrah and the Burke Williams Torrance location read more

I've had a gift certificate since may last year and finally got a chance to book an appointment. it wa super easy and today was such a relaxing day. upon arrival it's quiet and lights are dim they greet you and welcome you. i got a tour of the place and lots of relaxing things to enjoy before the actual appointment. they have cold water and lemonade all throughout and my appointment was called right on time. it was comfortable, enjoyable and the team were consistent in refreshing towels drinks and keeping all areas clean. will come again ! read more

Came here today for a facial and massage. [[HIGHLIGHT]]I had a very good experience.[[ENDHIGHLIGHT]] Kathy is the best it was the best massage I had so far. I also did the 4 Layer Resurfacing Facial and Arlenne is very good at what she does. [[HIGHLIGHT]]She explains step by step what shes doing and what products shes using and what it does for your skin.[[ENDHIGHLIGHT]] Love Burke Williams! read more

I have a membership and get a treatment about every 6 weeks or so. [[HIGHLIGHT]]I always enjoy my time at the spa, but when manage to book Farrah for a facial, my time at the spa is absolutely AMAZING![[ENDHIGHLIGHT]] She goes above and beyond to care for my skin. Her hands are healing and her energy is grounding. There's a difference between a good and great... Farrah GREAT!!! read more

[[HIGHLIGHT]]Everything was great! I went here and had a pregnancy tx and just felt as if I was in heaven by the time I left[[ENDHIGHLIGHT]] the staff was amazing as well as the ambience was so fresh and relaxing, [[HIGHLIGHT]]how could I have left feeling anyway other than amazing,thank you for such a great experience Burke Williams[[ENDHIGHLIGHT]] read more

Went here yesterday had a facial, which was outstanding! They have nice facilities to use before and or after your appointment, which I utilized. However, I was a little disappointed with the workers who were maintaining the mens area at the time. They have a bathtub/Jacuzzi area, which I utilized & one of the workers asked me if I had an appointment to use it. I replied I didn't know I needed an appointment. He told me I needed to get out and make an appointment. I was the only patron using this area at the time. Nobody else was there and the workers that were there maintaining the area didn't seem to do much. It wasn't until they left, and Roberto took over and started right away organizing and managing the work load the others left for him, He was very pleasant and personal. This is an amazing place. I enjoyed the facilities and the treatment I received there with the exception of the hot tub incident I had a very enjoyable time. read more

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What a wonderful treat! This is a luxury day spa with several locations in LA and OC, and this location is super easy to access in the shopping center with Panera Bread. You get a beautiful relaxing space inside with multiple hot tub situations, a vast locker room and vanity areas, fresh fruit and tea/water stations, and you book a massage or beauty service to get access to the space, where you can and should hang out for a few hours. It's pricier than going to a Korean spa but more affordable than those $300/hour massage places. It's $160 for most 50-min massages here and even less if you become a monthly member ($115). I did a massage and a spa bath on my recent visit. The massage was professional and excellent (no issues with pressure or pain afterwards) but the spa bath really was the best thing for me...like heaven! As I sank into the prepared tub I felt muscles relax that haven't been released in 20 years. It was unreal. I love how they put a tray of cut fruit, lemonade, cucumbers and their signature tea on the tub so you can enjoy it while you're in the tub for the 20 min session. I wish I could book the tub alone but it's only an add-on to another service (massage). Areas are separated by male/female, so it's good for solo time or with a friend, not ideal for couples who want to hang out together. Absolutely no photos inside (so sadly no pics of this epic bath experience to share) and you're not allowed to use your phone in the spa, which makes it so relaxing bc you can truly unplug! There is a designated outdoor patio area for phone use. read more

Burke Williams Day Spa - Day Spas Near Me - Torrance, California

Spa itself is pretty good. But, DO NOT sign up for a membership if you are not 100% committed to using the benefit Every month. Over the course of ~ 18 months, I literally lost hundreds of dollars. Of course the "fine print" gave them the "right" to do this. How a business can take your money and then KEEP IT without delivering any service nor benefit is "criminal". They perform a regular sweep and extraction of any "expired" funds in your account. I'm quite sure this contributes nicely to their bottom-line profit. COGS=$0.... My $0.02. YMMV. read more

BUYER BEWARE! On 5/2 at 1:07pm I paid for a $200 gift card for Mother's Day for my mom, come to find out the front desk clerk defrauded me. He charged my card $200 but only loaded $16. The manager of the Torrance location Rosalyn confirmed that the camera footage showed him defrauding me. [[HIGHLIGHT]]They are not answering the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is no way to treat any client, especially not a paying member.[[ENDHIGHLIGHT]] I will never ever do business with them again and can't recommend them. I expect full reimbursement, and a no-penalty cancellation of my membership. read more

Visited Burke Williams on Jan 4, 2025 with my mom and aunt for my mom's birthday. We booked three 65-minute deep tissue massages and paid about $300 per person including tip as non-members. Check-in was pleasant, but the spa was extremely crowded and overstimulating. Even the staff apologized for how packed it was. Accessing lockers was difficult, and it didn't feel relaxing at all. When I raised the concern to a manager, I was told it wasn't overbooked and advised to come during the week not very helpful given peoples work schedule. My massage room was warm, and a loud portable fan overpowered the music. That said, my therapist Lee was excellent, professional, confident, and the highlight of my visit. Unfortunately, my mom's experience was disappointing. Her therapist seemed inexperienced and lacked confidence, skipped a scalp massage, didn't warm her robe, and failed to focus on the areas requested. At this price point, especially for a birthday, the quality should be consistent. Overall, some positives, but the crowding and uneven service didn't meet expectations for a luxury spa. read more

Services I have received at this location for over 20 years have been and continue to be above and "beyond". The each clinician has been professional, knowledgeable , and highly skilled. Exactly the experience I have grown to expect and consistently enjoy. Always ABSOLUTELY LOVELY Within the past years, amenities have sporadically been inoperable (hmmm acceptable though). Staff made timely notification of this and offered to reschedule. However treatments were not affected so I did not reschedule. The tranquil relaxing spa atmosphere which we have always wonderful has transitioned to a space for the girls chats and laughter. Management team has stepped in only to have the behavior return in their absence. THE KICKER is the feeling of the front desk is being inconvenienced if the closing transaction requires a bit of extra effort. Years ago, gift cards were consistently offered in dollar denominations, not for specific services. Gift cards were returned with unused balances. For over a year, I have made several attempts/requests to learn the balance of such gift cards. Initially I was told "we will get back to you"... Months later, another inquiry returned the same results. My third inquiry was met with two voice messages, which I was able to return with voice messages. My final attempt was recently with the same results of "we will get back to you". Recently Burke Williams has offered gift certificate purchases of specific services rather than dollar amounts. Great (I thought). Each of us purchased & enjoyed a discounted package. Upon check out, there was a lot of discussion about the fact that the prices for the services had risen since purchase, so we were responsible for the diffferences. WHAT!!!!!!!!!! After too much discussion, we agreed to greatly reduced additional fee. REALLY. Still loving our treatments, we ventured to again we two gift certificates for services. Again upon closing we met negative and put out feeling as discussion and telephone calls that had to be made to honor one gift card (without gratuity) as purchased. The expected gratuity was based on the purchase price of the services. The gratuity initially added was at the current price which was significantly more. The attitude and experience were unwelcome. During my closing transaction, the person at the desk sighed and also seemed put out. After observing the other transaction I just wanted to get out of there. During my session I enjoyed treatment upgrades and expected those charges to be added. I prepaid my gratuity at the time of the purchase of my gift certificate. After sighs and seemingly endless computer taps, I was charged an oddly low amount. I just wanted to leave this negative energy and figured I would more clearly understand the transaction when I received my emailed receipt. I received the receipt. To my horror, I learned the services, and enhancement were billed. HOWEVER, the gratuities to the clinicians was greatly reduced to $10 for my facial and $15 or my masseur. NOT ACCEPTABLE. So she cheated these talented and gifted clinicians out of their gratuities as a way to make it easier on herself. NOT ACCEPTABLE. I left voice messages with my invoice/reciept number requesting a return call. I have neither seen nor heard. I still hold gift cards for specific dollar amounts as well as services specific services. I love the clinicians and will redeem them for the services I so enjoy. However I am so on the fence about purchasing more. It s difficult to received that I would no longer enjoy the talents of these gifted and talented clinicians based on our experience with the front desk. read more

I visited the Torrance Burke Williams location for my birthday splurge. I had been to the Santa Monica and Hollywood locations before. This one exceeded my expectations! My massuse, Olga, was SO kind. I had a rib out and even though the massage didn't get rid of the pain, she did a great job working the sore muscles and she was respectful of my pain tolerance. As for the spa and the other staff, no complaints. Everyone was cleaning constantly, which made me feel like they take a lot of pride in their spa. The sauna and the steam room were great, and well as the co ed waiting area. The Christmas decorations were beautiful! I would definitely come back. read more

UPDATED 4-7-2025 I was contacted via phone/email promptly on Monday morning by Rose Hanson, General Manager, at the Torrance location. She expressed her concern regarding my complaints above and said that she was there on the day I had the problem. I find this even worse since I specifically asked for the Manager and what I got was the "Manager in Charge" so clearly the two staff, Layla and Denise, were not forthright. Nonetheless, Rose and I spoke in depth regarding the above situation and were able to come to a mutually beneficial compromise which I am satisfied with. I think that most people do not complain as it is awkward so I hope that this review is a teachable moment for the Managers in Charge at the Torrance location. I have upgraded by review from 1 star to 3 stars. ORIGINAL REVIEW: 4-5-2025 This was my second time going to the Torrance location of Burke Williams. The spa facility is very nice and has a lot to offer. Unfortunately, the same cannot be said about the "Managers in Charge". If you are unsatisfied with your massage/service and you "STOP" the massage/service mid-way, and you discuss it with the Manager in Charge (LAYLA), and she says she will "take care of it/you" and then asks if you would like to try someone else (no one available so none done)... YOU WILL BE DUPED AND EXPECTED TO PAY THE FULL PRICE OF THE MASSAGE THAT YOU STOPPED. Yes, you can have a sub-par massage that is basically rubbing your body and walking away every 30 seconds to get hot stones, but hot stones are too hot, so she comes back, and then rubs up and down a few times and then goes away again, then comes back, and this goes on and on the first half of the massage where I couldn't take it anymore! I had this EXACT same massage last month and it was fabulous, consistent, smooth, and normal. The masseuse today didn't know what she was doing or the hot stone machine was too hot, I don't know and I stopped it as soon as I realized she didn't know what she was doing. I don't expect to pay for SUBPAR services especially when I STOPPED AND CANCELLED it mid-way because it was SO TERRIBLE. The Manager in Charge, Layla, did not make any notes in my file so when I went to check out, the FULL COST OF $160 for the massage was requested. I asked to speak to Layla but she had gone home (how convenient). The New Manager in Charge, Denise, said they don't comp massages! Denise also said that Layla told her about the terrible experience and they were basically waiting for me to complain and then they would address my concern when I check out. They were hoping that I would just pay the full $160 and not complain. That's completely unprofessional and unethical! Layla/Denise fully expected me to PAY FOR A TERRIBLE MASSAGE THAT I STOPPED AND CANCELLED MID WAY. I had to stand there at checkout and negotiate and finally gave up. She first offered me $25 off (what a joke) then ended up with pay $85 of the $160 which was $85 too much! I was and still am absolutely shocked by their DECEIT! I am reporting this to corporate and I wish to cancel my contract with Burke Williams. There are a lot of 1 star reviews, now I understand why. read more

I've been to a few other locations and had exceptional customer service, but my experience here at the Torrance location was unacceptable. I watched an interview with the husband and wife , Burke Williams owners. How they provide exceptional Customer service. The ladies servicing the locker room - great at keeping things stocked, but watching you, to the point of an uncomfortable feeling.. I picked up my phone to text my son "on my way home." The attendant ran up to me shouting, "you are not allowed to use your phone in the spa, etc. I was shocked how loud she was, I apologized and put my phone away. I walked back to my locker, a few feet away to find it locked. I asked the attendant where my things were? She replied, "I threw them away." I asked her why she threw my stuff away? She said nothing. I exited to the lobby, and waited to be helped. There was no one else in the lobby, and I asked if I needed to pay for services (they had my credit card) I sked to confirm that my DIL paid the gratuity, as she adamantly insisted upon. For Customer Service I would give them a zero. Four treatment I would give them a six out of 10. This experience was nothing like what the owners presented the Burke Williams experience to be. Customer Service I've ever experienced! My advice. Spend your money and go elsewhere. read more

Don't advertise services that you don't provide!!!!! Don't cancel appointments a few hours before the appointment!!!!! My daughters and I wanted to have a massage as part of a farewell girls day before I move out of state. My daughters live elsewhere in California so they were to come to the South Bay. There was only one day in February we all would be available. I had to call to make reservations because the website wouldn't let me make online reservations for the type of massages that the website said the Torrance location offers. Unfortunately, the Torrance location had no technicians that could perform the specialty modal massages that are advertised on their website. My daughters and I settled for "relaxation" massages. I had to cancel one massage the day before our appointments because one daughter was getting sick and didn't want to possibly get the technician sick. Bummer that she was going to sit in her car and read while the rest of us got our massages but oh well! The day of our appointments, I got a call about 3 hours before our appointments and am told that my technician is no longer available at that time. I'm welcomed to call and reschedule for a different time several hours later that day or for another day. When I called back, they were unable to accommodate all our massages being rescheduled to a new time. Really?! Not only have we settled for regular "relaxation" massages because you DON'T REALLY offer the massages you advertise AND now, you cannot accommodate concurrent massages at a reasonable time on the same day??!!! We cancelled all remaining massages. By the way, our special day was incredible despite BW's faux pas. 2/22 - BW Torrance manager responded to my review indicating she emailed me to discuss my experience. I received NO email. Crazy thing is that she has access to my email address and phone number so she could connect if she really wants to do so. I'm happy to discuss this in hopes that improvements are made so others don't have such a disappointing experience. read more

Who doesn't love a spa day!? I know I do! It's always nice to spoil and pamper yourself once in a while. Our bodies deserve it! Hubby and I decided to go to BW together. Unfortunately, we couldn't be together because they do not have unisex areas. I guess the only area where both men and women could be together is in the lounge area. It would be nice if they offered a unisex spa area. However, I still enjoyed some me time. I got a spa facial and my hubby got a massage. I always schedule my appointments in the mornings so I have all day to use the amenities they have to offer. My facial was great and I love the "glow" look my face gave off afterward. When I see that glow, I know the aesthetician did a good job. After my facial, I made my rounds to the nap room, spa room, steam room, lounge area, outside area, etc.. I absolutely get my money's worth when I go. If you need some you time, I recommend Burke Williams. read more

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