I want to start off by saying that I have a long history in medical office administration and…read morecustomer service and have never left a review on any establishments before. The "care" my son received from the older female hygienist was appalling. She immediately got annoyed when he asked his birth sex to be changed from female to male (because medical offices should have the proper patient information for any medications and whatnot). Then, when she started his cleaning, she asked him if he flosses. Now, none of us are perfect and he has a very busy schedule (not that it's anyone's business), but when he answered that he tries to, but only ends up doing it 1-2 times a week, she got upset and stated that he's "no longer 18 and can make time to floss on the way to work". A suggestion is one thing, but to make condescending remarks about such a small detail to a stranger is not only odd, but extremely unprofessional. It gets worse though. She proceeded to dig into his teeth and gums so hard that his head literally jerked back and he had to ball his fists to manage the pain. The dentist finally checked in to see him and said that his teeth looked very nice and he just had some build up, but nothing they couldn't fix. He's the only reason I'm okay with one star being an option. Once the dentist left, the hygienist came back only to tell my son that his teeth looked "bad" and continued the service. I don't know if she was just having a bad day or if she needs to find a profession that makes her happy, but her unprofessionalism on top of her nasty attitude is enough for my son to schedule elsewhere and i hope that no one else experiences what my son did.

Me and my wife chose My Frederick Dentist for our regular maintain Dental Hygiene. It was the…read moremiddle of the day and I took some time off from work. 3D Xrays imaging was conducted to create a 3D rendition of the oral cavity, which wasn't necessary for Dental Hygiene. It was charged to my insurance.Then 2D X-Ray images were taken in duplicates. I don't understand the need for duplicity of these various imaging conditions. I guess, whenever possible they try to take our hard-earned money to furnish their plethora of instruments and justify otherwise.Then, I waited on the Dental Chair for about 15 minutes for Dr. Sang Cho to attend to me. He had a glimpse at the images and started looking at my teeth. After 5 minutes, he wandered off to talk to some other folks and left waiting for another 10 mins. I told them that I had a meeting to attend after the dental appointment. Finally, he spent 5-10 mins cleaning. The cleaning was poorly conducted (in hurry) compared to other dental hygienists. I believe there is a lack of professional attitude to the patient. The doctor ( dental hygienist himself) hasn't spent enough time attentively to do the job properly. Later on he suggested putting a crown on one of my molars. I got a quote of a total of $900 in which $581 out of pocket. Immediately, there was a red flag. I realized this person is hankering for money from his (new) patients. I have previously done dental treatment such as filling and porcelain crown before with the same insurance coverage that cost me $135 out of pocket. My wife also experienced a similar situation from another dentist in Frederick. Later on she went to orthodontics in Gaithersburg for better and genuine treatment. Learning from the past experiences, I wanted to go for a second opinion. As soon as I requested my X-Ray images they were charging $37 for releasing my record... What a double whammy!! I have already paid for my X Ray. I have also paid for their instrument use and now they are charging more money for giving me what I already own. I don't understand if they have to charge more for releasing my report then why isn't it already included for the first time. I would never go back to Dr. Sang Cho at My Frederick Dentist. I suggest to folks who are reading this review to be careful using this dental service. Addendum: Looking at their pricing disparities (see attached photos), to me, My Frederick Dentist is ripping their customers off at a logarithmic scale. Their website shows (called casting a net) the X-Rays and Hygiene service for new patients is provided at $99 but in reality they charged me $481.00. Also, for the same service, fees varied for me vs. my wife. When we tried to report this in BBB - hehe, not a surprise, it's not accredited - indicates that their discriminatory business practices cannot be trusted.

DR. CHIYO ALIE, Allison, and the entire staff was amazing. My child has a difficult time with…read moredental appointments and they made the experience extremely pleasant. They provide top of the line care and actually listen to you. They provide exceptional care at affordable and reasonable prices. They demonstrate great patience and gentle care for a delicate situation that made my son quite happy. I would definitely recommend them to the community.

Great doctors, dental hygienists, and office staff. Technology up to date. Highly recommend!read more

This was my first time visiting this dentist office, and I will say that I was thoroughly impressed…read moreand happy with my experience. I've been going to another area dentist office in Frederick, and I wasn't particularly happy with the quality of care and service that I'd once received when I initially started going there. So, coming to this office was such a refreshing experience. First and foremost, it started with me setting up my appointment. The gentleman whom assisted me, I believe his name was, John, and he was so incredibly friendly. I think he was overwhelmingly one of the reasons why I had the best vibes about switching from my previous dentist office to this one. Once I arrived, I knew that I'd made the right choice. May I begin by saying that I loved how neat and clean the office was presented, and it smelled delightful! The front desk receptionist, Lincoln, checked me in and she was super nice and welcoming. My dental hygienist, Rachel, was THE BEST! I enjoyed talking to her, and she was so gentle super friendly! Dr. Lee was wonderful as well. He was thorough while completing his oral examination of my teeth and mouth. I had a concern about one of my teeth, and Dr. Lee and Rachel were so great in their assessment of my teeth before giving me their professional advice and opinions. I greatly appreciated their honesty and insight. When Rachel was finished with my cleaning my mouth felt so clean! Thank you to Dr. Lee and Staff for a fantastic office visit, and I can't wait to return and bring my family! This is a gem of a dentist office, and I highly recommend this office!

I spent a large fortune on my mouth over a long period of time before discovering that low levels…read moreof thyroid can cause massive tooth decay and infection, and then discovering that fluoride is known to decrease thyroid levels. Keeping my thyroid levels in or above range and avoiding all flouride has reduced my dental issues by 90%. Recently I still needed one root canal under a crown ... I received excellent care from a young dentist in Bahia, Brazil and his total charge, including exam and all x-rays, PLUS the cost of round trip air fare, was LESS than what these people would have charged! Not only that but his friendship was sincere, which is hardly the case with this outfit ....

Dr. H has helped me get my self confidence back ! They are so Gentel and kind! He has never caused…read moreme any pain! I love going in to see him ! I know they will take the best care of me and my dental needs! He gave me something to smile about!

Katy was amazing! She was an able to get us in and helped my daughter feel at ease and not be…read moreanxious. Very friendly and helpfu!

I haven't used them yet, but got strong recommendation by my oral surgeon ,…read more who has the highest credentials I have ever seen outside of Manhattan. Nahla Chaudhary Dr. Chaudhary obtained her DDS degree from the New York University College of Dentistry in 2003, a fellowship in oral and maxillofacial surgery at Columbia University, New York, NY. Her oral and maxillofacial surgery residency was then at Lincoln Medical Center in New York City in 2009. Dr. Chaudhary is a member of the United States Army Reserves and is assigned to a Combat Support Hospital Unit. She is multi-lingual Her credentials and achievements go on for pages. And she is the nicest person , she treats her staff with respect , a reflection of her character. So when she makes a recommendation, I am completely confident. I wanted to give this now in case I don't do an after review - her practice is in Martinsburg.

I have been going to this office for years now. I had extreme dental fears to where it was…read moredebilitating and caused me to fear dentists. I was told about Dr. Smith's "bed side" manners and made an appt. His staff, and him have always made me feel comfortable and welcome. He tells you the truth if it's something you might not want to hear, like if fillings are a temporary solution and it's probably going to need a crown in the future. It's one of the last few offices that still provide laughing gas, they also let me wear my headphones so I don't get anxiety from the drills and noises. They are a small business and do depend on people paying their bills but as long as you're making payments you're fine.

Kind and caring as friendly are just some of feelings I was greeted with by the staff. Gentle…read moreskilled and thoughtful are the traits of all of them. My goodness no one wants to go to the Dentist however, these wonderful people make it easier. I sure am lucky to have found them!

The other review here is not a reflection of the dentist or dental staff, but rather with the…read morebilling office. Dr. Parker is a great dentist who put me at ease despite a traumatic history with awful dentists. The dental technician who cleaned my teeth was also very good, and gentle. My granddaughter comes here and loves the staff who have taken great care of her (the reason I decided to come here after many years of not seeing a dentist. Updating my review. Again, the dentist and technicians are very good; but I don't like getting lied to, multiple times. I was specifically told by their desk people that the practice took the insurance I had to change to since the insurance I had previously, was not insurance they took (but never bothered to tell me about leaving me nearly $1000 in dental bills). A lie of omission. Once I change my insurance to one they said they took, turns out that was a lie as well. Again, the dentist and technician are fine, but this is a medical practice which will hit you with surprise medical billing, which appears to be a common practice nowadays. Recommend getting, in writing, the insurance these people take, and what the anticipated bill will be prior to your appointment.

The dentists and hygienists are excellent professional, compassionate, and genuinely caring…read more Unfortunately, my experience with the front desk staff, specifically Kristin, was quite disappointing. Her communication was curt and came across as rude and unprofessional. The manner in which she spoke to both me and the dental assistant was inappropriate and did not reflect the level of customer service one would expect in a patient-facing role. While the dental care itself was excellent, the interaction at the front desk took away from what otherwise would have been a very positive experience.

Everything was great -- from the staff to the technicians to Dr. Kopit. The novocaine shot has…read morealways been the worst part for me. The unique technique Dr. Kopit used when administering the novocaine was GREAT! I didn't even realize she was giving me an injection. I've finally found a dentist for life! Carol C.

First visit to the dentist in too many years... I'm pleased…read moreto state that I have nothing but the most positive dental care experience with Hagerstown Smiles. From the moment I arrived, I was warmly greeted and felt like I was most welcome as a new patient. All of the staff were cordial and professional with their examination, treatment and follow-up visits. I would without reservation recommend Hagerstown Smiles for your family dental care.

The worst experience. They cannot make any appointments shorter than 8 months. I called to…read morereschedule for August '26 and they told me March '27. Who goes to the dentist every 8-15 months?