Excellent service here! Had to rent a car as my personal car was in the shop for an extended period…read moreof time. No issues with their units, and rental process was smooth as long as you have your documents (insurance, DL) ready. Upon my return, they provided me with a shuttle back to the shop. Definitely will consider them the next time I need to rent a car.

I am a long time automotive professional. I've been involved in turning automobile lemons into…read morelemonade for a very long time. It's only natural I'd interact with any and all rental car agencies in the Bay Area. Over the years I've worked with Enterprise on both the corporate and branch levels. It's a family owned business and it's a people business long before the subject of the cars comes up. They do business ethically. They treat people courteously. Both clients AND business partners. They do a phenomenal job of communication and they excel at setting expectations and then exceeding them! It's a very hard job. The branches are used to promote staff from within which can lead to a challenge in turnover as Enterprise tends to hire young , intelligent "go getters". This can mean building a relationship only to see it change when a new eager young face comes in. That has been a 20 plus year observation of mine. I build and grow a relationship with an office full of happy young folks that help me operate and function only to watch them move on in their lives. This leads me to the reason for this specific review. That reason is Miss Helen at the San Bruno Branch. I remember the standard Enterprise changing of the guard ceremony where I met Miss Helen. Enterprise has a standard procedure. Departing manager comes and brings the fresh new manager for a meet n greet. This sounds simple. Sounds like common sense. Sounds "like a good idea .." and it is. But I'll tell you. No other company consistently does anything like this. So anyway. Miss Helen was full of enthusiasm and had a genuine demeanor about her as she committed to a fruitful and pleasant working relationship with me and my clients. I've had probably 20 of these meet ups over the years and knew to expect a learning curve. But I got the feeling it'd go well. And it has. Miss Helen will always take my calls and always address my clients concerns or needs as if she was helping her own family. As do all of her staff. It's clear to me that her management style is both effective and infectious. She proves an age old business adage I live by. "You can light a fire under someone and you may get results; light that fire IN THEM and you will get results !" I see it in the tone and feel of the current San Bruno Branch and it's something that's really rad to see in the current state of the world. A mixed bag of young people all working hard to better themselves and their branch while delivering their company promise of "We'll pick you up!" With a smile and some genuine effort and sincerity. In my humble (albeit wordy ) opinion. Miss Helen is an asset that built a team capable of handling anything. Give em a crack at global warming ! Let em see if they can fix the hole in the ozone layer. I personally think they're unstoppable !

God bless you und thank you Fred hat den Roadtrip von mir…read moreund meiner Tochter gerettet. Wir waren vorher schon 14 Tage auf einer Gruppenrundreise und wollten unseren Urlaub mit einem Roadtrip abschließen. Am Flughafen hatte ich schon ein Auto reserviert, und dann stellte sich heraus, dass mein Kreditkarten Limit erreicht sei. (Die Sparkasse hatte vergessen das Limit der Karte hoch zu setzen, obwohl dies besprochen war und genug Geld auf dem Konto war). So habe ich am Flughafen kein Auto bekommen, eine Dame von Sixt, kam aber auf die Idee, Fred anzurufen. er hat mich vom Flughafen abholen lassen und gemeinsam haben wir eine super Lösung gefunden. Fred hat dann sogar noch gefragt, wie viel Geld wir denn für die nächsten Tage noch hätten, falls ich die Sparkasse nicht gut erreichen könne. Absolut klasse, auch dafür haben wir eine Lösung gefunden. Da auch ein paar andere Sachen nicht so gut gelaufen waren, war ich nervlich schon ganz schön am Ende und das hat Fred gemerkt. Er sagte deswegen zu seinem Angestellten: "Fahr bitte mal zur Tankstelle und mach das Auto voll. Die Dame soll einfach direkt ans Meer fahren können, um atmen zu können." Natürlich habe ich das Auto dann auch voll getankt zurück gegeben. Für das ganze habe ich natürlich dann auch mehr bezahlt, als man normalerweise bezahlt aber wir hatten eine wunderbare Reise. Glück ist eben mehr wert als Geld Fred hat mich dann noch ein paarmal per WhatsApp angeschrieben, ob alles in Ordnung ist und wir noch Hilfe bräuchten. Brauchten wir aber nicht, denn ich bin eine taffe Frau, die nur in dieser Situation keinen anderen Ausweg gefunden hätte. Darum bitte ich den großen Schöpfer, dich lieber Fred und deine Angestellten, zu segnen. Mit herzlichen Grüßen und tiefen Dank Sibylle und Beatrix aus Deutschland

AVOID THIS PLACE. The owner is shady and uses some scammy business practices…read more We were in a bit of a bind as we didn't realize the major car rental companies don't rent out cars without a major credit card. The employee at Fox said he could find us a deal at Airport Rent A Car, a company I had never heard of before (now I understand it is because it is not a reputable car rental company), and said the price of the reservation would be $250 for 3 days. It was a bit more than they were asking for at Fox, but we needed a car so we agreed and waited for the "shuttle" to their office. Ten minutes later the "shuttle" arrives, which is just a man in an unmarked white sedan who is going to drive us across the freeway through San Bruno to this office, which is not near the airport. As we are driving, our driver asks us some questions about our trip and where we are going, beginning by saying they will not rent us the car if we are going to Burning Man. Okay... given that we were already in the car and moving, maybe that would have been something to ask about sooner. But we were in fact NOT going to Burning Man, we were planning to visit family in LA. The driver continues to text the business owner, Fred, (while driving) and lets us know that the price of our reservation has actually just changed! The driver hands me his cell phone and tells me to speak with his boss, Fred. Uh... okay. Fred lets me know that now the price is $490 for 3 days, not the $250 we previously agreed to. I tell him that we are not paying that amount because it's not what we agreed to, and that we are going to find another company to work with. Fred has the nerve to be rude, telling us that we better do that, as if WE are the scammers. Luckily the driver drops us back off at Fox so we can assess the other options. Overall, this was a complete waste of (everyone's) time and just not the way to conduct business. I'm not sure what the need is to rip someone off when they are already on their way to give you their business. Oh, and Turo.com will rent to people paying with debit, so just save yourself the hassle of dealing with this weird guy.

A very small location in the neighborhood for car rental company, but to save on not paying for…read moretourism tax it's worth it. I arrived early Saturday morning and 1 person at the counter. The wait was under 5 minutes. The car was waiting for me outside and I was done in 5 minutes. The car was very clean and had 500 miles on the odometer. The price was much better than SFO rents. Very good service for such a small location. They do offer a drop off service when 2 people are working and within a 2 mile radius. Too bad I couldn't take advantage of the offer.

Avis is Horrible, don't ever rent from them! Two bad experiences:…read more1. Rented a car in Boston for a week. When I returned it to Logan airport, they weren't able to provide a receipt. Two weeks later, I received a letter from their collections department, asking to return it and pay a big fine! They finally found the car after 10 days, erased extra charges. 2. Rented a car in Las Vegas. Had a dog on floor of front seat, so that one area had dog hair, otherwise car was clean. I dropped it off at a hotel location, the cleaning guy had nothing but a bucket of water and some rags, very unprofessional. Avis charged me $300 to clean the car, it could have been done in 10 minutes with a vacuum, which they should have, but didn't. IMO, the Avis business model is to rent to you once for a low price, over-charge and under-deliver on service, and not expect you to rent again. Don't fall for it the first time!

Super Cheap Car Rental was excellent.. Easy pickup and drop off. Steve the owner was even willing…read moreto pick me up. Price was exceptional! Car ran great absolutely no issues whatsoever ! If you like good prices and great service I highly recommend Super Cheap Car Rental.

Was a little nervous about the reservation because it took about two days for it to be confirmed…read more Once it was confirmed and actually met Stephen (Steven) not sure of spelling I understood why it wasn't immediately confirmed. Super Cheap Rental is solely run by him. He has a few cars to be rented and based on what you choose will determine the amount of mileage allotted. We were given a Nissan Versa, we thought it was quite perfect for the the small parking spaces in San Jose and Bay. Excellent on gas mileage too! The best part was the pricing, it really is cheap! We also got picked up from the airport but that was probably because he didn't have any clients prior to appointment. We took a Lyft to the airport since Sundays the office is closed. All in all, we'd rent again.

I rented a car on 4/23/26 in DFW Airport location and Customer Service Nikki helped me through the…read moreprocess quickly. Other competitors in the area are very " pushy" getting the extras when renting a car but Nikki been so nice and I got my car that I chosen.

Once in a while we will try another car rental company, but we always come back to National. At SFO…read morewe take the tram to the car rental area like others do, but they go to stand in line at various car rental counters. We walk directly to the National Car aisle, select our car, and we are on our way. So fast and efficient!

Ramon Carlo Flores was a jam of a person!! Loved him!!! Hooked me up with an amazing low mileage…read morecar!!! Made my trip so much better!!! Enterprise needs more people like him!!!

It's a tiny place by the airport but what made this review a 5 star are the staff. Nathan was super…read morefriendly, personable, and provided great customer service. The ride to enterprise was a pleasant one because he let me vent about the accident that I was recently in. Then there's James. Had to wait a while but James was very informative on the process and the wait. Initially was offered a mini van but I couldn't take it because my parking spot is a stacker. So, James found a way to provide me an amazing Toyota Camry. I think it was the car Nathan drove me in. Whatever the case, James made it work because they literally had no more cars on the lot. Big shout out to Nathan and James!!! Thank you.

Several issues: 1) I…read moreended up paying more than 170$ than planned (for about 6 days). Their customer service (via phone) couldn't justify some of the fees (eg $16 of "airport transport") and said they were from Booking.com. 2) The rental location is OFF the airport. You'll have to wait for up to 15 minutes for the shuttle to get there. This means you'll queue up with a bunch of other people (To be honest, they moved pretty fast). They charge $25 if you want to be taken back to the terminal directly when you drop the car. 3) I bought a tank of gas in advance, and I was told that they would "refund up to half tank of unused gas". But I was told (when I returned) they meant they refund half a tank if you return more than half. 4) People are reporting high late fees. I actually returned early, and I still don't know why the extra $170. 5) They will try to sell you a $200 weekly plan for tolls, but when I checked online, it looks like you can just pay the tolls on the web with the plate. I didn't try it, so I can't confirm, but now you know. On the bright side, the car was OK, even if a little scuffed and stained, and the return was very quick.

I only wish that they would have more help on their team for the guys at the service counter…read morebecause one time I visited there was quite the wait for a 5 minute. Free upgrade to a 2024 Dodge Charger made it even more special of a trip. Made it to Neptunes Net

I usually dread airport rental car operations, but a recent experience at the San Francisco…read moreInternational Airport was excellent. Wife and I were traveling and rather than both of us doing the bag-drag through the airport and on the train, we decided to have her stay with the bags in baggage claim and I would do the long terminal walk and train routine. Arriving at the mob scene at the multi-floored car rental center, I followed the signs to Hertz for people like me that had reservations. Down a few floors and into the massive parking lot. A Hertz fellow made eye contact with me, asked if I had a reservation and motioned me to join him in is tiny office area. We were done in less than five minutes and he had someone walk me over to where my car was located. I could not believe it, driving out and picking my wife up in baggage claim as if she had just arrived. What a wonderful experience and we thank Hertz for being so attentive and willing to get out there to help anyone. Recommend that you travelers coming into airports and needing a rental car to follow our lead: make a reservation, leave someone with the bags at baggage claim, get your rental car and return to rejoin your luggage and flying party. And you would be wise to go with Hertz, which I have had the great experience I just shared. Thanks, Hertz.

There are 20 people in line and it's 12:30 AM. Only two reps working and the wait is 30 minutes to…read morean hour. They send emails to pre check and get A rental but I was unable to get a car assigned. Such a waste of time. Then they want $50 or more a day just for insurance. A rental car for two days is over $300. Wow . They should have more People working during the busy times.

Very easy to work with. Car was ready to clean and very…read moresmooth transaction. Thank you for the great service.

Seattle- rental Renters beware* make sure when you rent from…read morethis place to take pictures and videos of the rental car before your leave the lot. Thank God I did. After returning the car about 2 weeks later I received a notice saying I scrape the wheel and that I must pay. I'm so glad I didn't delete my video.

I reserved a midsize SUV and when I got to the location, they didn't have the size vehicle I…read morereserved. I was offered a minivan and declined. They upgraded me to a full size SUV, which was hard for me to drive in San Francisco because it's been about 14 years since I've driven a full sized SUV. The full sized SUV I rented was clean and ran well. I returned it with no issue. I would rent from this location again. My piece of advice if you're renting from Budget/Avis is to sign up for their Fastbreak/express service, which is free. You'll be able to skip the long lines, go to the express area, and go on about your business. The guy that checked me out was nice and accommodating.

We landed in San Francisco, and headed straight over to get our rental car. The airport had a…read moreconvenient and well marked train system to take us to the car rental center. Once there we had a bit of a line, which was rather frustrating...they know many car reservations they have a any given time, so we were surprised they didn't have more staff on hand d to assist with the process of getting the customers in their cars and in the way. Once through the line we got our assigned parking space, headed for the garage to pick up our car. With the map at the entrance it was easy to find the spot our Camry was in. It was a quick load in, the keys were already in the car and away we went. Returning the car was as easy as driving back into the garage, into the return lane, we parked, gave the keys to the attendant, took our things and were on our way. The experience was good, though pricing was bit high from past rental experiences. I'm sure they jack the rates up for holiday travel though.