Recently a young lady shopped at the Alhambra location and used her credit card. That was the only place she used her card only to discover her card was compromised and used at several locations including at Wingstop. When she spoke with the manager about her concerns with the very real possibility of an employee being involved since the employee swiped her card twice the manager told her that there's nothing she could do about it. We all know that simply isn't true. There are security surveillance cameras and there are ways to look back at all transactions on the registers. The unwillingness to help the customer figure out what happened within the store in a fraud investigation is absolutely unacceptable. read more

Ryan was disrespectful to my partner he made us feel like we were stealing and lying about our layaway we didn't receive a product and he made it difficult . I'm working the holidays just like you I'm asking you to check your cameras before I head over because I don't want to be kept waiting for your guys fault like you kept me waiting on the phone for 30 mins corporate needs to come to this location because this isn't the first time i felt discriminated and accused of stealing. Following me around whole shopping. read more

I love all the stuff. Clothing, handbags, home decor. Sometimes I can find great finds! Love it!

This branch located on Main st - Alhambra, between S. Garfield ave & S. Monterey st. This plaza has two entrance, one on S.Garfield ave & one on S.Monterey st. The private parking is pretty big and there are plenty of street parking. I love the set up, so it is easy for first timer to visit. First floor is only for accessories and shoes, I believe. The second floor is for clothes for men, women and kids. It was little bit more organized than other Burlington branches. I have to admit, for clothes with brand, the price are pretty good perfect for work clothes in case I damage them. So, I will be a frequent customer for sure. Happy Shopping !!! read more

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Very rude young male employee approached me and asked to put on socks next time I tried shoes. First of all I came here to buy sandals and just happened to see boots I liked. I did not come here for a young child to give me a hard time this youngster is old enough to be my child. Learn to be more respectful towards others nobody ever talks to me like that. Worst customer service read more

I have shopped at the Alhambra store on a few occasions. It is a hit or miss for finding the right item. However, for the past few months the customer service from the employees and managers is seriously declining. Each time I mention it, the first response I get is that COVID has changed a lot of things. COVID made the employees give piss poor service. I'm not sure if the CDC mention this on side effects. I experienced another incident today. Even spoke to the manager and requested her name. This store needs an over-hall and more disciple of their employees behavior. The holiday shopping just started...Pick a ROSS, TJMAXX or another Burlington. Stay away from the Alhambra store. read more

I base my reviews on my experience from that last time that I visited- and today, when I arrived right at the opening time at 9:30am, this place was ready to go. I took my toddler upstairs on the escalator, which he loved, and started to go through the boys' clothes section. I found a $3 Clippers shirt. My kid started climbing on their new selection of bar stools and chairs, so I carried him and ran to the house signs section (my favorite part of the store.) I got some frowns from the manager, but my kid was climbing on the chairs. They constantly rotate and have new house signs! I've purchased pallet-looking, rustic, wooden signs for almost every room of the house: bathroom, dining room, hallway, etc. Thanks for the new signs and good selection of wall clocks. I also enjoy looking through the children's shoes, toys, and book section for gifts or hidden treasures. At checkout, the female cashiers that I've encountered have always been friendly. When my kid whined for a Minions fan near the counter, I said no; the cashier was all calm after I paid for my items and I ran out with my kid before his epic meltdown. read more

First of all the people that work there they have a the worst attitude ever I don't know the girls name but it's a girl that had a bun and her color hair was like ginger but idk if she had a bad attitude if she was high because when I came outside she was on her break and she was vaping. Next the security there is like not trying to help us we asked for helped and he ignored us and then we had a bunch of stuff we asked nicely for permission if we can take this little red cart outside really quick and bring it back in and said no. There was this one lady that works she had a white sweater and some jeans and her hair was down and she was very nice respectful caring and we had our cart in the way and we said sorry and she said no worries. Next thing is all the things in that store is not organized it's all in the floor some of the things are open and stolen. Last thing is the value the things there pretty good value not to expensive read more

My go to Burlingtob now! Had an issue at another Burlington and went to this one and was helped out by Araceli! She was so nice and friendly! read more

I hate coming to this location every time I'm come here there is always clothes on the floor and a lot of clothes thrown on the bars. I am never shopping at this location ever again! I was going to buy a bunch of clothes for myself and this rude old hag comes up to me tells me that I am not allowed to try on the clothes. I saw several other people trying on clothes and she didn't say anything. So I tell her that fitting room are closed. She tells me well your not allowed and we are under staff. Wtf not my problem. I'm not going to spend money on clothes that doesn't fit me. Then I have to go home and try it on then come back. Doesn't she know how expensive gas is. I'm not rich. That's why I shopping at Burlington. Duh. This store fitting room is never open it's annoying. read more

Very slow with customer service. There's always a very long line with only 2 cashiers.

Wow!! I came here just in time. Grand opening is tomorrow. They are also hosting a huge event this Saturday! They are giving away tote bags for the 1st 500 customers. read more

Burlington - Department Stores Near Me - Alhambra, California

I have had the best experiences at Burlington for awhile now. Rosemarie is awesome. She is very professional, she doesn't take anyone's crap and she is always fair. She handles bad situations with a respectable demeanor. I have a couple of times witnessed rude customers and she always keeps her cool. I'm not sure how long she has worked there but I see a fire in this girl she is always busy. The cashiers seem very comfortable with her and she is always helping them. I have so much to say because I shop there very often and she seems to be there all the time which is a good sign. That usually means that they are doing a great job. I seen another review about her and it was just awful! I'm sure "CARLOS" the reviewer got it wrong. This girl is so mature I highly doubt she started a fight and was disrespectful to other employees. He must have been one of the rude customers who likes to give the cashiers trouble. read more

I love bargain hunting, so every now and then I stop by Burlington. I've bought a few items there over the past few years, but the store doesn't wow me. It is better than Ross across the street because it is better organized and has more items that appeal to me. I find TJ Maxx and Marshalls much more appealing. They have more upscale merchandise and more variety. Home Goods has deals on household items. So, I give Burlington three stars meaning that it's okay and worth visiting, but nothing special and not the best. read more

I had never bought from this chain before. I bought three tops back in February which was my first visit ever. I decided to keep 2 and return one. I took it back past the 60-day mark, and I was slapped with their return policy across the face. Even though I had my original receipt, they would only give me store credit. I asked to speak to the store manager and they told me he wouldn't be in until the next day. I then decided to return it for store credit. The cashier does the transaction and tells me that all she can do for me is give me store credit for a PARTIAL amount of what I had paid for the item. She said that is their return policy, the longer a customer waits to return an item, the less the item is valued to them so they take that "loss" from the customer. I had paid $9.99 (plus tax) for the top. All I got back was $7.66. To top it all off, the parking is HORRIBLE! It is located in a very popular shopping center so parking has been crowded both times I have been there. Needless to say, I will not shop there anymore. The savings are not worth my while. read more

Yelp 100 2017 Challenge - 54/100 Wow, I should have read the reviews first. HEADLINE: Don't buy from this Burlington Coat Factory store whose impractical return policy and ludicrous. Also, poor customer service: curmudgeon and sullen sales/customer service staff do NOT increase your bottom line. And work attitude needs immediate improvement. The silver lining is the compassionate, helpful manager whose name I forgot. Sorry guys. BCF, you just lost a potential, loyal lifer customer. Hasta la vista, baby! read more

They are more than just coats. Actually, they hardly have any coats and I went there to find my mom a coat. Their stock is seasonal and winter will bring you three long rows of coats in the center of the store (upstairs) and spring relegates the left over coats to a hidden section on a single small rack on the side near the baby things. I don't really like their selection of other things and I'm pretty much a shopaholic who will spend money anywhere if I see things I like. I don't spend a lot of money there. During winter, I did buy two coats and was happy with them, because they had a wide variety in all sizes. Now, the "coat factory" part is a joke. They should have more coats. read more

I've had some great finds at this store, particularly in the kitchen section of the store. From cookware to kitchen utensils, I am impressed that this store carries brand names like Le Creuset, as well as almost every utensil by KitchenAid, and for a quarter of the price. I have to say I enjoy shopping here; never know what treasure I will find. read more

Been here a few times, it's small but organised. We bought sleepwear, large ice sphere makers, and shoes for holiday gifts. It's been open for less than a year and on my last visit, the escalator to go down wasn't working so we had to use the elevator and it was very slow. The staff were ok, if you need help finding something they are not around though, it seems like only the registers are staffed and hardly anyone is on the floor. They seem to carry nicer brands than their neighbor Ross, but selection isn't as wide. Would return read more

So the man behind the counter let two people bud in front of me and didn't say anything. Not enough discipline here because the staff will flat out forget to take the sensors off of my purchases before I leave. Unbelievable. read more

Cashier Juan was absolutely great! Made my shopping experience great, fast, easy and friendly. Parking is in the back of the building. Well staffed from what I was able to see but no one at the fitting rooms to help/assist. A lady was knocking on my door trying to open it after telling her she had the wrong dressing room lol, she apologized. Other than that, it's a cool place (first timer here) Again, thank you Juan. read more

I heard from my friend that she bought a dress for $15. What a great deal so I decided to check it out. Parking lot might be full because it is next to the supermarket SPROUTS. They have a lot of deals so go check it out. Staffs are very nice and attentive. read more

Came here to look for some home goods at 6:30 pm and was told I can't shop in the home goods area cause they are doing inventory. Who does inventory in the middle of the day. Apparently Burlington does. This is ridiculous and all they employees are running around like chickens with out heads. There was no sign anywhere and not one of the employees told us until the manager said something. They are moving so fast things were falling. Bad for business. read more

bought hand sanitizers here not too long ago. noticed that it was leaking when i got home. went back and let the cashier know that it's leaking and i have the receipt. because it was leaking, it leaked onto the receipt but that's not the point because they said they can help me with the card i used when i paid for them. she then told me that i can not return it WEATHER OR NOT ITS OPEN OR NOT OPEN..what?!? i understand if it's open. but NOT OPEN?!? so what now? where i go from there ? y'all sold me faulty item. its on y'all not on me. the best y'all can do is help me exchange it. all she told me was "only this one is leaking, that one can still b used" ..when both r leaking..if it weren't, why would i come back? told me there's nothing she can do..there's no return. no refunds. no exchange. not even store credit. i mean..what?!? even ross does store credit... ugh! soo disappointed and unsatisfied.. if y'all gonna go burlington, don't go to this location. i rather drive a bit further out and go to the one in arcadia than this. hell, i would rather go to ross than here!! and ross is just across the street from this.. at least their services are and i can find exactly what i need there PLUS MORE read more

The Burlington coat factory has been one of my go to clothing shops for awhile.Many of the deals there you just can't miss, and they sell almost everything there from clothing to furniture to even shoes.I have found a lot of good name brand items when shopping here at extremely affordable prices! I absolutely recommend coming here when you have the chance read more

I have been coming here for a few years and I have never had a bad experience until yesterday. I was in line following the social distancing stickers on the top floor like we all should. A family behind us was so close to us NOT following the social distancing guidelines stood next to my cart inches away and my of course the guy was not wearing his mask properly and coughing to top it off. I was very uncomfortable standing there waiting my turn. Every time the line moved and I moved to the next sticker the family moved closer to me like if we were together. The store doesn't make social distancing announcements and the cashiers never reminded people in general. I did speak to Genny part of the management team and she assured me they were going to do something about this. I did not want to create a scene myself because you never know how people will react and I understand workers might feel the same but at least make announcements like at the Dollar Tree they play that message over and over. I don't think I will be returning anytime soon. read more

Merchandise is very low quality brand and products are limited. Shelves are half empty and selections are a bore. The Ross across the street seemed extremely ghetto but this new place is even worse. Sure the store is huge but the variety is lacking in almost all of the departments. Or maybe I was hoping for this place to be similar to TJMAXX/Marshalls/Homegoods. Nope. I was bored. read more

For me, this is a fun store. I go to Sprouts (next door) every other week and finally decided to check it out. The hubby has been in a few times and came home with something interesting. Good thing I wasn't in a hurry. Was able to browse at my leisure and went through the clothing racks upstairs. Found a dress and a swing tank at reasonable prices. Wandered about the other household & accessory sections and although tempted, behaved and just bought the clothes. It's very spacious upstairs and was pretty tidy. I've been to other stores similar to this and felt claustrophobic with the tight aisles and messiness. I tend to do my shopping in the early mornings, so parking's never a problem. The lot's pretty big. This will be an occasional stop. It's fun to find gems hidden in the racks! read more

Got a coupon in the mail for a free umbrella with purchase so my mom and I decided to go and check it out. We thought that they might have run out of umbrellas to give out but they still had them so I got a free umbrella with the jacket I bought. The store has two levels. Everything is organized and clean. After going only one time, I prefer it over Ross. read more

I usually don't shop at Burlington or Ross, usually it's just low quality items and store are always messy, and I don't like to go through racks and racks of things. Unless I'm bored or have a lot of time to kill. (This one is the old Mervyns Location, for those that know the area) This place is new, so it's really nice. Things are organized nicely, rack are nice and neat. The sale rep crystal is very sweet and helpful even though it's close to closing time and they are cleaning up. Would come back for household items :) The upstair staff walked me all the way to the other end of the store finding a pair of fuzzy slipper, all while she's trying to clean up too. Great service!! read more

Really really slow customer service. Only has two cashiers downstairs and one of the cashiers was taking her sweet time talking to the customer when she clearly knew the line was long. I waited in line for a good 20 minutes for only two items, and there was only one person ahead of me. read more

I love Burlington Coat Factory! But I'm giving this store a three rating because they have carts with door stoppers. I recently moved and loaded up two carts with home goods. Note to management: Why not set them to not leave parking lot instead of store. Of course no one tells you about the sensors until you get to the door then they look away as not to make eye contact. Parking lot is ample but you are competing with Bank of America and Sprouts patrons. So my car was at the opposite end of the lot. So my son stood at the door with my cart, while I retrieved my car and blocked cars to load up my trunk. Going back to the Arcadia store. It's another 20 minutes from home but I know I won't have to worry about how many bags I can carry before I hit the register. read more

Yessss. I've been here 3 times, positive experiences. Everything is clean & neat! I find neat items every time! ***they always have BH Cosmetics. read more

So happy to have Burlington in Alhambra. We need more shops like this in our area. Keep building up our sleepy little city please.

It's okay it's nice because it's still new. You can find decent things but it is very deceptive. This is a discount store selling things at barely below MSRP. If a shirt on the "sale" rack is $20.99, it's not a sale! I want DISCOUNTS at a discount store. Place is like a glorified Big Lots for fashion. I come here to buy pieces for costuming as a LAST RESORT I'd also like to note that the jewelry racks are very sad. Every time I have been there is broken jewelry, and cards of earrings where most of the earrings have been stolen. read more

Pretty horrible experience shopping here in the housewares department. Things are missing & things are out of place. I want to get to dinner sets that have different pricing in the same brand and same model. There were multiple sets in the same brand they were all marked off on clearance. When I checked out and ask about the discrepancy on pricing she,Jane( cashier) said she can't honor it. Had another Associate come and verify the price and she even went back to the houseware to double check pricing on the dinner sets. They all indeed had the clearance price. Sales associate said there was something wrong so that's why the oneI wanted had been marked down. So all the other sets had the same issues? C'mon. So someone must have not been doing their job and didn't mark one off?? There were 5 of 6 sets marked off already. Customer service was poor with no regards to possibly a customer may have an idea of what's going on. Don't shop here, people can't think clearly. read more

Wish I could give them a bad review so people won't go....more deals for me....but I like them too much. Always finding things for the family (sounding like a commercial now lol). Staff is friendly and always helpful, disliked that once someone told me I couldn't take my cart in the dressing room (since it was always allowed), seeing and explaining that I had a sleeping baby inside, so I left everything there and walked out (sleeping baby in arms). Other than that, good store. read more

Always find great clothes. And I love there sale section. The times I've gone it has not been too busy which is great because I hate long lines. read more

Went here to buy winter coats for our trip to washington, dc. Only a few selection! So dissapointed.

I like this location more than the Arcadia store. It's clean, organized and I can almost always find what I'm looking for.